Why join our CX team?
Our customers are at the heart of our mission to Simplify Shift Work™. We are relentless in our work to make our customers successful and everything we do is driven towards this north star.
Hi there, my name is Harry. I’m a 28-year-old living in Sydney with my fiancé. I enjoy gaming, fitness, and decent craft beer. I was originally attracted to join Deputy (about 2 years ago) because of the exciting momentum and growth the company was having. Deputy is the largest Australian-based software company I’d worked for — and it was also nice to have a head office and majority of resources based in Sydney and not overseas.
Talk us through a day in the life of a Senior Implementation Consultant in the APAC team at Deputy?
My role involves setting up new Enterprise customers on the Deputy platform, which involves account configuration, consulting, and understanding the business’s requirements. As a workforce management platform, Deputy often has to integrate with multiple other systems as well, such as HR platforms and payroll systems, so understanding and navigating through those integrations can also be a daily task.
How would you describe the culture in the Customer Success department at Deputy?
The culture at Deputy, and in particular the Customer Success Team, is awesome. The team has done a brilliant job throughout the COVID pandemic to stay connected and, in a lot of ways, I think we have all come closer together throughout this crisis. Everyone in the Customer Success Team has really good intentions around striving to make our customers successful, whether that is the support agents helping customers on the day-to-day or the engineers who are solving complex business problems.
What are you most excited about that is happening at Deputy now and into the future?
Now that we have some grasp on the impact COVID has globally, we’re in a great position to really plan ahead for some serious growth. The business [...]