Sydney: Tuesday 22 September 2026
Costs are up. Margins are tight. Customers are spending differently.
Join us for breakfast and hear directly from business operators about what's changing, what's working, and how they're navigating today's economic challenges.
Free to attend. Select your location and register now.
Choose your location
Melbourne
Tuesday 15 September 2026
7:30am - 9:30am
QT Melbourne, 133 Russell Street, Melbourne
Sydney
Tuesday 22 September 2026
7:30am - 9:30am
QT Sydney, 49 Market St, Sydney
What we'll discuss
What’s really happening across shift-based businesses
Drawing on Deputy’s workforce data and real-world business experience, the conversation will explore:
How rising costs and tighter margins are affecting business decisions
How customer behaviour and spending patterns are changing
Where businesses are adapting their workforce strategies
How operators are balancing labour costs, service and growth
Where new efficiencies and opportunities are emerging
This will be a practical and informal discussion, with plenty of time to ask questions, share experiences and connect with other local business leaders.
We'll cover:
The biggest challenges facing shift based businesses
Exclusive workforce insights from Deputy's data
Smarter ways to manage labour and costs
Meet the speakers
Tessa Bates - Revolver Upstairs
General Manager
Melbourne
Tessa will share her firsthand experience leading one of Melbourne’s most recognised hospitality venues, including how the business is navigating changing customer behaviour, cost pressures and workforce challenges.
Gabby Machado - APCO
Senior Manager | Project Delivery
Melbourne
Gabby will share how APCO is improving store operations through practical technology, process optimisation and close collaboration with frontline teams to deliver better outcomes across the business.
Ross Kemp - Super Nash Bros
Managing Director
Sydney
Ross will share practical insights from running and growing a hospitality business in the current environment, including how Super Nash Bros is responding to tighter margins, workforce pressures and changing customer expectations.
Your host and moderator
Darragh Aherne - Deputy
Senior Account Executive
