The results are in. Deputy surveyed hundreds of healthcare industry owners and managers with this question: “What is your #1 tip you would give a peer who is opening a new healthcare business in their first year?”
“Create a sound business model (i.e. business model canvas) for your company. The model should identify the customer segments and and value propositions the company will provide to its customer segment. Once the business model is completed then use behavioral systems to specify how the company will operate.” -Christopher Ewing, Behavioral Analyst/Owner Innovative Behavior Analysis Support Systems (a 10 year business)
“Get the word out before your opening!” -Alexa Hudson, Manager GLACE Cryotherapy (a 1 year business)
“Be prepared for overhead costs.” -Debra Kelsey, Administrator, Remedy Detox Centers (a 1 year business)
“Make sure to have enough startup capital.” -Deirdre Flanagan, VP Operations, North Vista Medical Center (an 8 year business)
“Pre-advertise the opening of your business.” – Kari Emery, Owner, Seatown Veterinary Care (a 1 year business)
“Staff is key – don’t just keep staff because you’re scared of losing patients if you fire someone; you have to have the best people who are on YOUR side, with great skills, personalities, work ethic, etc. You can’t let staff control you; you are paying them to do a job. Don’t be afraid of them or they can ruin your business.” -Jessica Brooks, Owner, Anderson Dental Care (a 4 year business)
“Hire an accountant to handle payroll, taxes and other federal/state filings. It will be the difference between sanity and the brink of madness.” -Kimberly Eberle, Executive Director, SANE of Butler County (a 19 year business)
“Be sure to properly track and report information.” -Justin Richter, General Manager, Assiniboine Dental Group (a 51 year business)
“Time management strategies are the most important factor when running a business.” -Osman Anwar, President, Harvest Dental Care (a 7 year business)
“Be patient and stay organized.” -Chiane Robbins, Client Care Manager, Northpoint Homecare (a 1 year business)
“Never give up.” –Monica Campoy, Owner, Gentle Care Home Assistance (a 15 year business)
“Network.” –Seema Wagle, DOR, Prime Rehabilitation Services (a 10 year business)
“Keep everything organized.” -Anna Morris, AP/AR Manager, ParaDocs Worldwide (a 5 year business)
“Don’t give up.” -Chris Juliani, CEO & Founder, Boston Chair Massage (a 15 year business)
“Embrace the complexity.” -Chad Mcfadyen, Operations, Alto Pharmacy (a 2 year business)
“Listen.” -Falguni Gohel, DOR, Veterans’ Home (a 15 Year Business)
“You need to be committed.” –Susan Gonzalez, Manager, YourRespite (a 1 year business)
Stay tuned for part 2 and 3 of this blog: Top Tips Real Healthcare Leaders Share for Keeping a Mature Business From Going Stale & Top Tools Real Healthcare Leaders Share That Their Business Can’t Live Without
About the Survey:
This survey was commissioned and administered by Deputy™ via an online survey (through survey software Typeform) to North American businesses with hourly employees. The survey was sent to businesses ranging from 3 to 1,455 employees and ran from June 22nd, 2017 to July 7th, 2017. Responses were segmented by industry.
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