20 tips for keeping a Services Business from going stale

Salina Wuttke

Salina Wuttke

Senior Director of Marketing North America

September 22, 2017

20 tips for keeping a Services Business from going stale

Salina Wuttke, Senior Director of Marketing North America
September 22, 2017


The results are in. Deputy surveyed hundreds of owners and managers in the services industry with this question: “What is your #1 tip you would give a peer when growing a mature business of 2+ years (e.g. tip to grow revenue or keep a business from going stale)?”

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“Change can be a good thing. Always look to see how you can improve upon your current service and change accordingly. Constant learning and adapting are keys to growth.”  -Amanda Lasslett, Office Manager, Thrive Training Center (an 11 year business)

“Customer service is the key to happy customer that will bring them back all the time.”  -Rudy Cuevas, General Manager & Owner, CFI (a 23 year business)

“Always be listening to your customers and read between their lines – but not too deeply.”  -Steve Cauffiel, Owner, American Do It Yourself Garage (a 1 year business)

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“Always be looking for new ways to add value to your current customers.”  -Chris Slaton, Owner, Midnight Run Services (a 12 year business)

Download The Definitive Guide To Delivering The Best Customer Service


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“Connect with staff, know their personalities and needs and create an environment that will let them work to their highest potential.”  -Melinda Drewer, Team Coordinator, Senior Insurance Services (a 14 year business)

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“Networking groups can stimulate huge growth if you’re plateauing in your client base.”  -Kyna Jones, Owner, Inside/Out Home Solutions (a 6 year business)

“Keep networking.”  -Geneva Taylor, Managing Director, Tellis Executive Search (a 1 year business)

“Employees can make or break you. Quality over quantity.”  -Angela Lang, Owner, The MeowManor (a 2 year business)  

“Document and train staff on every process used.”  –Pamela Powell, General Manager, Happy Laundry and Dry Cleaning (a 10 year business)

Download 9 Tips To Managing Employees With The New Performance Review


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“Be willing to look at multiple sources of revenue from within the same labor source.”  -Jaclynn Congrove, Managing Member, Americhoice Insurance Brokerage (a 13 year business)

“Pay your taxes. Keep money in savings. You never know what will happen. Your best customer might go out of business or contract with someone else. Be prepared for that.”  -Anthony Howkins, President/Owner, Professional Protection Corp (a 3 year business)

“Budget for PR spending money to have events. Also, just to refresh the website and everything every so often in a large way.”  -Aaron Kohn, HR/ Admin/ Recruiter. Child Care Staffing (a 2 year business)

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“Reinvest and expand quickly.”  -Oanh Smiley, Owner, Smiley Photo Booths ( a 5 year business)

“Explore new services for revenue, but don’t stray too far from your core business.”  –James Williams, Chief Operating Officer, Bloom Consulting (a 5 year business)

Download 7 Surefire Ways to Increase Employee Engagement & Get Business Results


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“Start looking for the best systems to keep your business functioning seamlessly (Deputy, Trello, Service Autopilot, etc.).”  -Chelsea Phillips, Owner/Manager, Tiny Tails to You (a 7 year business)

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“Focus on repeatable and improvable process. This reduces costs and increases productivity.”

-Andrew Wallace, CEO, PortoSpire (a 4 year business)   

“Focus on good automation marketing, build engagement with your potential clients.”  -Guy Klein, COO, TEKintellect (a 7 year business)

“When ready, expansion is the way.”  -Jaret Storms, Chief of Technology, Evergreen Clean (a 1 year business)

Download The Definitive Guide for Choosing the Best Location for Your Growing Business


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“Focus on your quality, the sales and long term relationship will follow.” Cyril Arnaud, CEO, Ariolix (a 9 year business)

“Don’t be quick to take anything.”  –Tiara Mureithi, Owner, Love And Heart Cleaning (a 2 year business)

“Invest in advertising.”  -Eileen Rackoff, Owner, Tactical Operations Group (a 4 year business)

“Keep innovating and being relevant.”  -Michelle Lee-Lanier, Partner, Customized Security Services (a 5 year business)

“Commit to lots of self reflection to make sure your business is performing as well as it can.”  -John Falcon, VP, Mariposa Montessori School (a 10 year business)

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“Pick a goal/value, and stick to it. Whether it be operational excellence, customer service, or product leadership – pick one and stick to it. Once it’s perfect, work on another. Don’t try and do everything at once.”  -Ryan Bender, Service Desk Analyst, Northeastern University (a 119 year business)


Do you have any additional tips that weren’t mentioned? We’d love if you could share them in the comments section.


Stay tuned for part 3 of this blog: Top Tools Real Owners in Services Share That Their Business Can’t Live Without. And check out part 1 of this blog:  30 Tips Real Managers Share for Opening a Successful Services Business


About the Survey:

This survey was commissioned and administered by Deputy™ via an online survey (through survey software Typeform) to North American businesses with hourly employees. The survey was sent to businesses ranging from 3 to 1,455 employees and ran from June 22nd, 2017 to July 7th, 2017. Responses were segmented by industry.


How can Deputy help business in the services industry with employee scheduling & time tracking?

 

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Important Notice
The information contained in this article is general in nature and you should consider whether the information is appropriate to your needs. Legal and other matters referred to in this article are of a general nature only and are based on Deputy's interpretation of laws existing at the time and should not be relied on in place of professional advice. Deputy is not responsible for the content of any site owned by a third party that may be linked to this article and no warranty is made by us concerning the suitability, accuracy or timeliness of the content of any site that may be linked to this article. Deputy disclaims all liability (except for any liability which by law cannot be excluded) for any error, inaccuracy, or omission from the information contained in this article and any loss or damage suffered by any person directly or indirectly through relying on this information.


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ABOUT THE AUTHOR
Salina Wuttke
Salina is the Senior Director of Marketing in North America and has 15+ years experience in delivering proven growth marketing strategies to software companies.
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