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are talking. Want to know what they're saying? Stay on top of the latest Deputy news.",{"type":1165},{"type":1165},{"text":1622,"type":38,"marks":2360},[2361],{"type":1433,"attrs":2362},{"href":2363,"uuid":2349,"anchor":90,"target":1436,"linktype":63},"/us/press/",{"_uid":2365,"icon":2366,"link":2372,"title":2375,"component":1391,"paragraph":2376},"7aa1dc34-b673-471d-996c-99fcb0c22675",{"_uid":2318,"title":41,"imgSrc":42,"plugin":43,"imageAlt":2367,"imageName":2368,"imageS3Key":2369,"description":45,"assetSelector":42,"imagePublicUrl":2370,"imageOriginalUrl":2371,"sourceImageWidth":584,"sourceImageHeight":584},"Training 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more",[2387],{"type":1433,"attrs":2388},{"href":2389,"uuid":2373,"anchor":90,"target":1436,"linktype":63},"/us/training/",{"_uid":2391,"icon":2392,"link":2398,"title":2400,"component":1391,"paragraph":2401},"6917f625-3cce-4c48-9fee-a5e15aa3548d",{"_uid":2318,"title":41,"imgSrc":42,"plugin":43,"imageAlt":2393,"imageName":2394,"imageS3Key":2395,"description":45,"assetSelector":42,"imagePublicUrl":2396,"imageOriginalUrl":2397,"sourceImageWidth":584,"sourceImageHeight":584},"Deputy help centre","icon-help.svg","f/64010/x/503e84da4f/icon-help.svg","https://s3.amazonaws.com/a.storyblok.com/f/64010/x/503e84da4f/icon-help.svg","https://a.storyblok.com/f/64010/x/503e84da4f/icon-help.svg",{"id":42,"url":2399,"linktype":173,"fieldtype":64,"cached_url":2399},"https://help.deputy.com/","Help",{"type":31,"content":2402},[2403],{"type":34,"content":2404},[2405,2407,2408,2409],{"text":2406,"type":38},"Get advice and answers from the Deputy team on frequently asked questions.",{"type":1165},{"type":1165},{"text":2410,"type":38,"marks":2411},"Get help",[2412],{"type":1433,"attrs":2413},{"href":2399,"uuid":90,"anchor":90,"target":1436,"linktype":173},{"_uid":2415,"mini":17,"formID":2416,"ctaText":2417,"subline":2418,"headline":2419,"component":2420},"84ef4869-db91-4b6c-8a1b-b7b04be2cf93","1261","Subscribe now","Subscribe to our newsletter to get workplace tips delivered straight to your inbox","Never miss a beat","cms-newsletter-open-modal","Resources","2017-11-02 00:00",[],{"_uid":2425,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"imageName":2426,"imageS3Key":2427,"description":45,"assetSelector":42,"imagePublicUrl":2428,"imageOriginalUrl":2429,"sourceImageWidth":2430,"sourceImageHeight":2431},"ac759754-84a1-490c-a0b4-729dc5589aca","glenmore-hotel-lp.png","f/64010/315x160/c0bb581129/glenmore-hotel-lp.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/315x160/c0bb581129/glenmore-hotel-lp.png","https://a.storyblok.com/f/64010/315x160/c0bb581129/glenmore-hotel-lp.png",315,160,[],[2434],{"name":645,"created_at":646,"published_at":647,"updated_at":648,"id":649,"uuid":650,"content":2435,"slug":659,"full_slug":660,"sort_by_date":90,"position":661,"tag_list":2438,"is_startpage":17,"parent_id":342,"meta_data":90,"group_id":663,"first_published_at":664,"release_id":90,"lang":96,"path":90,"alternates":2439,"default_full_slug":90,"translated_slugs":90,"_stopResolving":61},{"_uid":652,"icon":2436,"link":2437,"name":645,"subline":658,"headline":645,"component":87},{"_uid":654,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":82,"imageName":42,"imageS3Key":42,"description":45,"mobileWidth":83,"desktopWidth":83,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},{"id":656,"url":42,"linktype":63,"fieldtype":64,"cached_url":657},[],[],{"_uid":2441,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"imageName":42,"imageS3Key":42,"description":45,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},"aef38a8a-00c8-41d4-939d-d05f0aa19802",[],"blog","us/blog/",[],11229372,"b681ae84-52a0-4388-8ee4-17fd55c99df0","2022-03-21T05:56:34.000Z",[],"us",28,{"data":2453,"headers":3828,"perPage":337,"total":3850},{"stories":2454,"cv":3813,"rels":3814,"links":3827},[2455,2551,2624,2869,3159,3332],{"name":2456,"created_at":2457,"published_at":2458,"updated_at":2459,"id":2460,"uuid":2461,"content":2462,"slug":2543,"full_slug":2544,"sort_by_date":90,"position":2545,"tag_list":2546,"is_startpage":17,"parent_id":2547,"meta_data":90,"group_id":2548,"first_published_at":2549,"release_id":90,"lang":96,"path":90,"alternates":2550,"default_full_slug":90,"translated_slugs":90},"We Dog Care","2020-10-30T07:46:20.165Z","2023-05-16T05:51:10.284Z","2023-05-16T05:51:10.312Z",25811944,"79116530-b88a-4381-9d1b-b5af6437d14d",{"seo":2463,"_uid":2468,"logo":2469,"plan":2478,"video":42,"excerpt":2479,"headline":2480,"industry":2481,"location":2482,"component":133,"post_date":2483,"thumbnail":2484,"types_tag":2490,"story_image":2497,"story_quote":2508,"features_tag":2509,"show_resource":61,"story_content":2510,"industries_tag":2511,"solution_image":2512,"solution_quote":2520,"challenge_image":2521,"challenge_quote":2528,"customer_glance":2529,"current_customer":2540,"solution_content":2541,"challenge_content":2542,"customer_story_headline":2480},{"title":15,"plugin":16,"seoTitle":2464,"description":19,"seoKeywords":2465,"seoTitleInput":2466,"seoDescription":2467},"We Dog Care - Customer Case Study - Deputy","Deputy customer story, Deputy Case study, scheduling case study","We Dog Care - Customer Case Study","Read on to learn how Deputy has helped We Dog Care grow their business and serve the community — without the headache of scheduling staff.","4218e1f6-dfc0-4238-8f87-a978c928f4a2",{"id":2470,"title":41,"imgSrc":42,"plugin":43,"imageAlt":2471,"minWidth":604,"imageName":2472,"imageS3Key":2473,"description":45,"mobileWidth":2474,"desktopWidth":2474,"assetSelector":42,"imagePublicUrl":2475,"imageOriginalUrl":2476,"sourceImageWidth":2477,"sourceImageHeight":604},1549692,"we dog care","we-dog-care-logo.png","f/64010/500x300/0948694ed9/we-dog-care-logo.png","150","https://s3.amazonaws.com/a.storyblok.com/f/64010/500x300/0948694ed9/we-dog-care-logo.png","//a.storyblok.com/f/64010/500x300/0948694ed9/we-dog-care-logo.png",500,"premium","We Dog Care is high-quality community-oriented doggy day care centre.","We Dog Care is high-quality community-oriented doggy day care center",[1062],"San Jose, CA","2015-07-27 00:00",{"_uid":2485,"title":41,"imgSrc":42,"plugin":43,"imageAlt":2456,"imageName":2486,"imageS3Key":2487,"description":45,"assetSelector":42,"imagePublicUrl":2488,"imageOriginalUrl":2489,"sourceImageWidth":1972,"sourceImageHeight":1973},"318cc246-3072-4a7f-9c73-fda06a3c4bcc","we-dog-care-thumbnail.png","f/64010/740x392/4f5167e0e4/we-dog-care-thumbnail.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/740x392/4f5167e0e4/we-dog-care-thumbnail.png","https://a.storyblok.com/f/64010/740x392/4f5167e0e4/we-dog-care-thumbnail.png",[2491],{"name":120,"created_at":121,"published_at":122,"updated_at":123,"id":124,"uuid":125,"content":2492,"slug":133,"full_slug":134,"sort_by_date":90,"position":135,"tag_list":2495,"is_startpage":17,"parent_id":93,"meta_data":90,"group_id":137,"first_published_at":138,"release_id":90,"lang":96,"path":90,"alternates":2496,"default_full_slug":90,"translated_slugs":90,"_stopResolving":61},{"_uid":127,"icon":2493,"link":2494,"name":120,"subline":131,"headline":132,"component":87},{"_uid":129,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":82,"imageName":42,"imageS3Key":42,"description":45,"mobileWidth":83,"desktopWidth":83,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},{"id":42,"url":42,"linktype":63,"fieldtype":64,"cached_url":42},[],[],{"id":2498,"title":41,"imgSrc":42,"plugin":43,"imageAlt":2471,"minWidth":2499,"imageName":2500,"imageS3Key":2501,"description":45,"mobileWidth":2502,"desktopWidth":2503,"assetSelector":42,"imagePublicUrl":2504,"imageOriginalUrl":2505,"sourceImageWidth":2506,"sourceImageHeight":2507},1549693,1300,"we-dog-care-customer-story-image.jpeg","f/64010/893x616/c5f0182d75/we-dog-care-customer-story-image.jpeg","335","650","https://s3.amazonaws.com/a.storyblok.com/f/64010/893x616/c5f0182d75/we-dog-care-customer-story-image.jpeg","//a.storyblok.com/f/64010/893x616/c5f0182d75/we-dog-care-customer-story-image.jpeg",893,616,"\"There was a big gap in the market for reasonably priced quality services that accommodate dog owners’ lifestyles.\"",[371,393,650],"For hard-working professionals who are also dog owners, finding the right kind of doggy daycare is a big priority. They want peace of mind that their furry friends – whether it’s a dainty 5-pound Chihuahua or a giant 220-pound Saint Bernard – will be loved and cared for when they’re not around.\n\nYet when it comes to doggy daycare, while there’s a prevalence of spa-like facilities at the top end of the market and rag-tag operators at the other, there are often next to no affordable, yet professionally run facilities available in many locales.\n\nFormer venture capitalist Ruben Serrato recognized the need for affordable, yet high-quality doggy daycare in San Jose. “For most people, their dog is a member of their family. Owners want to give their pets the best possible care when they’re at work and can’t look after them,” comments Serrato. “There was a big gap in the market for reasonably priced quality services that accommodate dog owners’ lifestyles.”\n\nAnd so the idea for his community-oriented doggy day care center, [We Dog Care](http://www.wedogcare.com/), started to take shape. Serrato set about finding the perfect premises with lots of room for exercise and socialization and devised a value proposition that puts customers first. This unique approach includes 24/7 access, affordable prices, and education events designed to bring dog lovers together.\n\nWe Dog Care opened in March 2014 in a location with a lot of open space, and natural sunlight. Dogs are given plenty of exercise and opportunities for socialization and interaction. Amenities include an indoor dog park, an outdoor run, as well as rooms for quiet time and naps.",[713,1062],{"id":2513,"title":41,"imgSrc":42,"plugin":43,"imageAlt":2471,"minWidth":2499,"imageName":2514,"imageS3Key":2515,"description":45,"mobileWidth":2502,"desktopWidth":2503,"assetSelector":42,"imagePublicUrl":2516,"imageOriginalUrl":2517,"sourceImageWidth":2518,"sourceImageHeight":2519},1549695,"we-dog-care-customer-solution-image.jpeg","f/64010/1100x733/af520b3ae8/we-dog-care-customer-solution-image.jpeg","https://s3.amazonaws.com/a.storyblok.com/f/64010/1100x733/af520b3ae8/we-dog-care-customer-solution-image.jpeg","//a.storyblok.com/f/64010/1100x733/af520b3ae8/we-dog-care-customer-solution-image.jpeg",1100,733,"\"Deputy and Gusto have been a huge help to us in running and growing the business. Deputy really comes into its own in terms of being able to schedule our very fluid workforce.\"",{"id":2522,"title":41,"imgSrc":42,"plugin":43,"imageAlt":2471,"minWidth":2499,"imageName":2523,"imageS3Key":2524,"description":45,"mobileWidth":2502,"desktopWidth":2503,"assetSelector":42,"imagePublicUrl":2525,"imageOriginalUrl":2526,"sourceImageWidth":2518,"sourceImageHeight":2527},1549694,"we-dog-care-customer-challenge-image.jpeg","f/64010/1100x761/b4aed7afab/we-dog-care-customer-challenge-image.jpeg","https://s3.amazonaws.com/a.storyblok.com/f/64010/1100x761/b4aed7afab/we-dog-care-customer-challenge-image.jpeg","//a.storyblok.com/f/64010/1100x761/b4aed7afab/we-dog-care-customer-challenge-image.jpeg",761,"\"Before we moved on to Deputy, employee scheduling was a predominantly manual task and incredibly time-consuming. I knew we had to find a better way.\"",[2530,2534,2537],{"_uid":2531,"text":2532,"component":2533},"161f222f-9bed-4b51-8f27-d7809f1e4819","Ability to grow and run their business utilizing Deputy and Gusto","text-line",{"_uid":2535,"text":2536,"component":2533},"0a9be1a7-512f-4b0f-b925-3f978e56b851","Save time and money by minimizing unnecessary admin work",{"_uid":2538,"text":2539,"component":2533},"6061c456-7b66-486e-9c1d-a568aab1bef8","Stay compliant and avoid overscheduling with Deputy","yes","“We were already using [Gusto](https://www.deputy.com/integrations/gusto) in the business and this led us to Deputy. We liked the idea that the software works together to minimize duplication and double-handling. When I realized that all timesheets are automatically created in Deputy based on when an employee clocks in and out, and that I could approve the timesheets in a click, I was sold. And for me, the fact that this data is then pushed directly into [Gusto](https://help.deputy.com/payroll/gusto/exporting-to-gusto) – no rekeying, no reconciliation or double checking is a godsend. It’s a real game changer.”\n\n“Deputy and [Gusto](/integrations/gusto) have been a huge help to us in running and growing the business. Deputy really comes into its own in terms of being able to [schedule](https://www.deputy.com/blog/how-to-schedule-your-staff) our very fluid workforce. The ability to share information quickly has transformed how we operate. Each and every staff member now log into Deputy to [modify their availability](https://help.deputy.com/people-and-locations/unavailability-and-leave/how-to-request-leave-or-set-unavailability). This means that when we come to do the schedule we can see who’s available and who isn’t. And everyone has the chance to claim any [open shifts](https://help.deputy.com/scheduling/dynamic-ways-for-employees-to-find-and-swap-shifts/open-shifts). This has helped us minimize unnecessary admin and save so much time creating our worker’s schedules.”\n\n“It’s also really useful if someone is [running late or has called in sick](https://www.deputy.com/blog/when-i-cant-work). Rather than having to scramble to get someone to fill their shift, we can post an urgent open shift on Deputy which automatically alerts the team giving everyone the opportunity to take on extra work.”\n\n“We’re also now more precise in staffing up and down depending on the time of day, or the day of the week. At We Dog Care, customers drop dogs off here throughout the day from around 5 am. From 6:00am to 7:00am it tends to get really busy with our customers rushing in before they set off to work or head out to the airport to catch a flight.”\n\n“As staffing is my biggest cost, Deputy has really helped me optimize my resources by accurately managing work volumes with the right number of available staff. We use data from Deputy to drive efficiencies and make better decisions regarding our workers and the service we provide.”\n\n“With real-time labor and staffing information available at our fingertips, we can better manage around staff availability which is reducing absences, and lateness. Plus being able to see who’s on shift at all times means we can couple customer feedback with this information to better understand our staff’s strengths and weaknesses.\n\n“And in terms of [compliance](https://www.deputy.com/blog/11-hr-compliance-trends-to-watch-out-for-in-2018), I’m not an HR professional or an employment lawyer, so being able to set rules in Deputy we’ve been able to minimize risk. What this means is we can’t inadvertently break the law by [over-scheduling](https://www.deputy.com/predictive-scheduling) our employees which is of great peace of mind to me.”\n\n* * *\n\n**Favorite features**\n\n“Everyone clocks in and out on [Deputy on the iPad](https://www.deputy.com/features/kiosk) which automatically creates timesheets, which I can view and approve by logging [into the app](https://www.deputy.com/mobile) wherever I am which saves so much time.\n\n“The [communications tools](https://www.deputy.com/features/collaboration) in Deputy have also been a real bonus for us, especially when we’re greeting a new dog for the first time. We send a brief alert on Deputy notifying staff of the new dog’s name and breed and to look out for them. This is particularly useful when the owner drops off their pet for the first time, as we can instantly greet the dog by name as they walk in. When they pick up their pet later in the day, any staff member they choose to speak to will know their dog from the get-go. This is so important in reinforcing our high service credibility and establishing trust”","True to his value proposition, We Dog Care puts the customer first and is uniquely designed to support busy people. With a flexible drop off and pick up times, dog owners can leave their beloved pets during the day or overnight in a safe and caring environment. The center is staffed with a friendly and experienced crew who genuinely get to know the dogs and understand their needs.\n\n“Just like childcare, it’s absolutely essential that we know the name of each dog that comes here, and that we retain records about them. We have to know precisely what they did when they came in; who they played with; how their poop was; and how much sleep they’ve had. It’s really important for us to discuss each dog’s day with their owners when they pick them up.\n\n“Plus, for added peace of mind, we have cameras dotted around the center so owners can check in via the webcam to see what their four-legged friends are up to throughout the day,” explains Serrato.\n\nTo provide this high level of service, We Dog Care operates on a high ratio of staff members to dogs. Serrato employs a young team of 23 experienced dog handlers. Each member of staff is a self-described dog person and well-tuned to normal dog behavior. They are quick to spot signs of stress and intervene in any inappropriate play.\n\n“While our staff members are all experienced in looking after dogs and positive training techniques, most of them don’t work for us full time. Many are studying and some have other work commitments. When your people’s availability changes from week to week it can be difficult to run a tight ship.”\n\n“Before we moved on to Deputy, employee scheduling was a predominantly manual task and incredibly time-consuming. Each week, my assistant manager had to lock down 24-hour schedules with the team whose flexibility – particularly the students – was always fluid. Assigning shifts, communicating changes and filling any unassigned shifts was highly manual. And managing around their constantly changing availability meant endless calls and emails to assign and confirm shifts.”\n\n“Then, once staff members had completed their shifts, managing timesheets, reviewing and approving them was another time drain. This process seemed to take forever. I knew we had to find a better way.”","we-dog-care","us/customers/we-dog-care",-1340,[],24462904,"b59155fb-0904-4af4-98a9-6e9830164f3f","2015-07-27T13:00:25.000Z",[],{"name":2552,"created_at":2553,"published_at":2554,"updated_at":2555,"id":2556,"uuid":2557,"content":2558,"slug":2617,"full_slug":2618,"sort_by_date":90,"position":2619,"tag_list":2620,"is_startpage":17,"parent_id":2547,"meta_data":90,"group_id":2621,"first_published_at":2622,"release_id":90,"lang":96,"path":90,"alternates":2623,"default_full_slug":90,"translated_slugs":90},"Optometric Care Associates","2020-10-30T07:44:58.199Z","2023-05-16T00:09:45.613Z","2023-05-16T00:09:45.642Z",25811472,"40dd2601-384b-465b-bf5a-6132a4580900",{"seo":2559,"_uid":2563,"logo":2564,"plan":2571,"video":42,"excerpt":2572,"headline":2573,"industry":2574,"location":2575,"component":133,"post_date":2576,"thumbnail":2577,"types_tag":2583,"story_image":2590,"story_quote":2591,"features_tag":2592,"show_resource":61,"story_content":2593,"industries_tag":2594,"solution_image":2595,"solution_quote":2596,"challenge_image":2597,"challenge_quote":2598,"customer_glance":2599,"current_customer":2609,"solution_content":2610,"challenge_content":2611,"customer_story_headline":2612},{"title":15,"plugin":16,"seoTitle":2560,"description":19,"seoKeywords":2465,"seoTitleInput":2561,"seoDescription":2562},"Optometric Care - Customer Case Study - Deputy","Optometric Care - Customer Case Study","Read on to learn how Deputy has helped Optometric Care grow their business and serve the community — without the headache of scheduling staff.","9477ee74-48f9-4e2a-bc5e-58849e44c206",{"id":2565,"title":41,"imgSrc":42,"plugin":43,"imageAlt":2566,"minWidth":604,"imageName":2567,"imageS3Key":2568,"description":45,"mobileWidth":2474,"desktopWidth":2474,"assetSelector":42,"imagePublicUrl":2569,"imageOriginalUrl":2570,"sourceImageWidth":2477,"sourceImageHeight":604},1549673,"optometric care associates","optometric-care-associates-logo.jpeg","f/64010/500x300/d19116fc52/optometric-care-associates-logo.jpeg","https://s3.amazonaws.com/a.storyblok.com/f/64010/500x300/d19116fc52/optometric-care-associates-logo.jpeg","//a.storyblok.com/f/64010/500x300/d19116fc52/optometric-care-associates-logo.jpeg","free","Optometric Care Associates is an eye care practice and spectacles retail business.","Optometric Care Associates is an eye care practice and spectacles retail business",[927],"California, USA","2015-07-15 00:00",{"_uid":2578,"title":41,"imgSrc":42,"plugin":43,"imageAlt":2552,"imageName":2579,"imageS3Key":2580,"description":45,"assetSelector":42,"imagePublicUrl":2581,"imageOriginalUrl":2582,"sourceImageWidth":1972,"sourceImageHeight":1973},"b3594b5a-610b-4b7c-9b86-726c0c15a650","optometric-care-associates-thumbnail.png","f/64010/740x392/4f78299d55/optometric-care-associates-thumbnail.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/740x392/4f78299d55/optometric-care-associates-thumbnail.png","https://a.storyblok.com/f/64010/740x392/4f78299d55/optometric-care-associates-thumbnail.png",[2584],{"name":120,"created_at":121,"published_at":122,"updated_at":123,"id":124,"uuid":125,"content":2585,"slug":133,"full_slug":134,"sort_by_date":90,"position":135,"tag_list":2588,"is_startpage":17,"parent_id":93,"meta_data":90,"group_id":137,"first_published_at":138,"release_id":90,"lang":96,"path":90,"alternates":2589,"default_full_slug":90,"translated_slugs":90,"_stopResolving":61},{"_uid":127,"icon":2586,"link":2587,"name":120,"subline":131,"headline":132,"component":87},{"_uid":129,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":82,"imageName":42,"imageS3Key":42,"description":45,"mobileWidth":83,"desktopWidth":83,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},{"id":42,"url":42,"linktype":63,"fieldtype":64,"cached_url":42},[],[],{"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":2499,"imageName":42,"imageS3Key":42,"description":45,"mobileWidth":2502,"desktopWidth":2503,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},"\"Optometric Care Associates is an eye care practice and spectacles retail business that has two locations nestled in the beautiful winery and coastal region of Central California.\"",[595,650],"Kate Gillenwater is the corporate manager for [Optometric Care Associates](https://www.oca2020.com/), an eye care practice and spectacles retail business that has two locations nestled in the beautiful winery and coastal region of Central California.\n\nPaso Robles is known for its hot springs, its abundance of wineries, and olive oil, and almond orchards. Halfway between Los Angeles and San Francisco, the 30,000 strong townships is located where the region of Central California ends. A forty-five-minute drive to the ocean will take you to Los Osos, a pretty town located along the Pacific coast of San Luis Obispo County.\n\nGillenwater runs the operations of both offices in those townships and has worked at Optometric Care Associates for over ten years. The company, which sells eyewear and performs comprehensive eye care, is headed by four doctors and has fourteen staff in total. Founded in the seventies, the business gets most of its customers via referrals as its known for its high-quality service and professionalism.",[927,713],{"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":2499,"imageName":42,"imageS3Key":42,"description":45,"mobileWidth":2502,"desktopWidth":2503,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},"\"Deputy has freed up my time tremendously! It just takes a few minutes now to undertake all my administrative tasks and the amount of time I have saved is just mind-blowing.\"",{"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":2499,"imageName":42,"imageS3Key":42,"description":45,"mobileWidth":2502,"desktopWidth":2503,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},"\"Gillenwater’s daily duties were increasing, and she was now taking responsibility for tasks that were formerly carried out by three people. Management of the company’s payroll system was becoming a headache, and stealing time from her social life.\"",[2600,2603,2606],{"_uid":2601,"text":2602,"component":2533},"e3569df4-eafc-4825-93fb-f8fdb4e18b78","Easily clock in and out on Deputy’s mobile app for smooth scheduling",{"_uid":2604,"text":2605,"component":2533},"3db4124e-d3fe-4014-9449-c25da5768a20","Time saved on scheduling and admin tasks with Deputy",{"_uid":2607,"text":2608,"component":2533},"cf02ac76-ca4d-4c41-812d-62f0fcdcf64f","Ability to quickly approve and export timesheets","no","Gillenwater knew a better system to manage her administrative tasks had to exist. In June, she attended a job fair in her area and met people from ZenPayroll. She liked the software, but she was also looking for an easy web-based timesheet system that could also help her [automate](https://www.deputy.com/features/auto-scheduling) that task. She had been using a free time-sheet management system discovered on the Internet, but it had limited functions.\n\nShortly afterward, ZenPayroll made contact with her, to inform her they were now integrated with a software platform, [Deputy](https://www.deputy.com/industry/healthcare). After signing up to Deputy and using its web-based [scheduling](https://www.deputy.com/features/scheduling-software), [time and attendance](https://www.deputy.com/features/time-and-attendance), and [payroll](https://www.deputy.com/integrations) functions, Gillenwater has freed up her time considerably.\n\n“When I found ZenPayroll and Deputy, it was an answered prayer.” Gillenwater said. Deputy also enabled Gillenwater to automate an important part of the payroll process, working out how to accurately pay staff for their over-time.\n\n“I was having to get my calculator out and manually calculate the overtime rates when processing the payroll,” Gillenwater said. “Deputy transfers all of that data at the click of a button, so it’s a very convenient solution.” She can also log into Deputy and view the payroll data from home, or via her mobile device.\n\nThe payroll batch is done every two weeks. It’s now a matter of a few clicks to process the fortnightly salary run.\n\n“I can log in to Deputy, jump into the approved screen, and then I process the payroll and let the batch go,” Gillenwater said. “All it takes is three or four clicks on the computer.”\n\nHer staff are also sold on the Deputy platform as they can clock in and out via their smartphones, which means all of the rostering is done smoothly.\n\nGillenwater can also keep track of staff and see who has arrived to start a shift, who is late, and who is yet to turn up. Furthermore, staff are using the messaging component of Deputy to [communicate](https://www.deputy.com/features/collaboration) with one another.\n\n“They can see their roster on their smartphone, using Deputy,” Gillenwater said. “The staff can communicate with each other and send out messages, which means I don’t have to send out a staff memo around the office about a particular issue.”\n\n“Deputy has freed up my time tremendously”, said Gillenwater. “It just takes a few minutes now to undertake all my administrative tasks and the amount of time I have saved is just mind-blowing. I guess I was a little skeptical at first but Deputy has been perfect for me.”","Gillenwater manages the retail staff, the back-office technicians, does the book-keeping and payroll, supervises the timesheets, and makes sure the doctors are kept “on task.” Every day brings unique challenges, as the eyewear retail operation and eyecare business yields a steady flow of patients, each with their own unique requirements.\n\nThe business is always busy as people may drop in to purchase new eyewear or to attend their annual eye examination. Therefore, the staff at Optometric Care Associates need to be attentive, precise, and on top of their schedules and tasks.\n\nGillenwater’s daily duties were increasing, and she was now taking responsibility for tasks that were formerly carried out by three people. Management of the company’s payroll system was becoming a headache, and stealing time from her social life.\n\nGillenwater had to drive from her home in Pablo Roses to Los Osos to pick up the payroll sheets, traveling outside of office hours, to get the documents in order to pay the staff. That logistical nightmare and the 45-minute drive was eating into her valuable personal time, and creating work [stress](https://www.deputy.com/blog/how-to-avoid-tech-stress-in-your-business).\n\n“That was a real pain in the neck,” Gillenwater said. “I had to strategically plan my shift and get to the Los Osos office in the morning in order to process the payroll there, and then drive back to our head office in Paso Robles to finalize [payroll](https://www.deputy.com/blog/5-ways-to-prevent-payroll-mistakes).”",{"type":31,"content":2613},[2614],{"type":34,"content":2615},[2616],{"text":2573,"type":38},"optometric-care-associates","us/customers/optometric-care-associates",-1320,[],"c983fe73-699d-4b8b-addd-7daf10805a45","2015-07-15T03:21:31.000Z",[],{"name":2625,"created_at":2626,"published_at":2627,"updated_at":2628,"id":2629,"uuid":2630,"content":2631,"slug":2862,"full_slug":2863,"sort_by_date":90,"position":2864,"tag_list":2865,"is_startpage":17,"parent_id":1821,"meta_data":90,"group_id":2866,"first_published_at":2867,"release_id":90,"lang":96,"path":90,"alternates":2868,"default_full_slug":90,"translated_slugs":90},"The Big Shift Report Retail US","2026-04-15T20:27:11.060Z","2026-04-20T20:22:26.110Z","2026-04-20T20:22:26.129Z",166278066466829,"62b4fb65-4745-441d-bdeb-eb9445af7b1f",{"seo":2632,"_uid":2012,"footer":24,"header":25,"content":2637,"headline":2845,"component":1653,"post_date":42,"thumbnail":2846,"types_tag":2852,"header_text":42,"spacing_top":1337,"features_tag":2859,"social_image":2860,"show_resource":61,"industries_tag":2861,"spacing_top_mobile":1344,"header_buttons_mobile":42,"header_buttons_desktop":42},{"_uid":2007,"title":15,"plugin":16,"schema":42,"noindex":17,"seoTitle":2633,"seoRating":17,"description":19,"seoKeywords":2634,"seoTitleInput":2635,"seoDescription":2636},"US Big Shift Report 2026 | Retail Edition — Deputy","US retail workforce trends 2026, retail shift workers, Gen Z retail employees, retail wage gap, retail employment data, retail hiring trends, retail labor market report","US Big Shift Report 2026 | Retail Edition","Download the US Retail Big Shift Report to explore how Gen Z, wage shifts, and automation are reshaping the retail workforce in 2026.",[2638,2690,2711,2747,2772,2785,2788,2808],{"_uid":2639,"date":42,"logo":2640,"text":2641,"time":42,"image":2655,"theme":1182,"header":2660,"bullets":2671,"form_id":1196,"component":1197,"is_header":61,"subheader":2672,"workplaces":2685,"form_header":1637,"spacer_bottom":1337,"video_embed_url":42,"video_thumbnail":2689,"headline_divider":1342,"lottie_animation":42,"play_video_option":1343,"specase_bottom_mobile":1344},"ce2d5285-bab9-4633-ba07-032b15e33dfe",{"_uid":1152,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":44,"imageName":42,"imageS3Key":42,"description":45,"mobileWidth":44,"desktopWidth":44,"assetSelector":42,"imagePublicUrl":42,"imageOriginalUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},{"type":31,"content":2642},[2643],{"type":34,"content":2644},[2645,2649,2650,2651,2652,2653,2654],{"text":1158,"type":38,"marks":2646},[2647],{"type":1161,"attrs":2648},{"color":1163},{"type":1165},{"type":1165},{"text":1168,"type":38},{"type":1165},{"type":1165},{"text":1172,"type":38},{"_uid":1174,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":44,"imageName":2656,"imageS3Key":2657,"description":45,"mobileWidth":44,"desktopWidth":44,"assetSelector":42,"imagePublicUrl":2658,"imageOriginalUrl":2659,"sourceImageWidth":1180,"sourceImageHeight":1181},"us-bsr-2026-retail-header-600x500.png","f/64010/1200x1000/123b6f1764/us-bsr-2026-retail-header-600x500.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x1000/123b6f1764/us-bsr-2026-retail-header-600x500.png","https://a.storyblok.com/f/64010/1200x1000/123b6f1764/us-bsr-2026-retail-header-600x500.png",{"type":31,"content":2661},[2662],{"type":34,"attrs":2663,"content":2664},{"textAlign":90},[2665],{"text":2666,"type":38,"marks":2667},"The Big Shift 2026: Key Trends Transforming the Retail Industry",[2668,2670],{"type":1161,"attrs":2669},{"color":1192},{"type":1194},[],{"type":31,"content":2673},[2674,2679],{"type":34,"attrs":2675,"content":2676},{"textAlign":90},[2677],{"text":2678,"type":38},"The Big Shift Report 2026 explores the key trends reshaping frontline work in the US based on analysis of more than 41 million shifts worked across key shift-based industries.",{"type":34,"attrs":2680,"content":2681},{"textAlign":90},[2682,2683],{"type":1165},{"text":2684,"type":38},"Explore how the US retail sector is navigating a period of structural reset. From generational workforce change to shifting consumer demand, discover the key trends shaping hiring, wages, and the future of retail operations.",[1228,2686,1276,1487,2687,2688],"89d71707-6278-4364-83be-d2fcd9588d75","1f61b558-dced-4d71-8cf3-bd6c414d9daf","c4b969c3-2f4a-451b-9aa7-7ab21e67334c",{"_uid":1339,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":44,"imageName":42,"imageS3Key":42,"description":45,"mobileWidth":44,"desktopWidth":44,"assetSelector":42,"imagePublicUrl":42,"imageOriginalUrl":1340,"sourceImageWidth":1180,"sourceImageHeight":1341},{"_uid":2691,"tags":2692,"text":2693,"Theme":42,"image":2700,"theme":42,"title":2701,"Subline":42,"subline":2706,"tagline":42,"CTAterms":42,"component":56,"title_tag":42,"show_stars":17,"title_size":42,"title_type":1369,"subline_tag":42,"title_style":96,"signup_terms":42,"subline_size":42,"signup_cta_id":56,"spacer_bottom":1370,"enable_darkmode":17,"show_breadcrumb":17,"primary_cta_href":2709,"primary_cta_text":42,"primary_cta_type":42,"primary_cta_colour":42,"secondary_cta_href":2710,"secondary_cta_text":42,"secondary_cta_type":42,"brand_logo_alignment":42,"secondary_cta_colour":42,"spacer_bottom_mobile":1370},"db9f298d-3448-4a80-917e-14298c3fb911",[],{"type":31,"content":2694},[2695],{"type":34,"attrs":2696,"content":2697},{"textAlign":90},[2698],{"text":2699,"type":38},"This report covers:",{"_uid":1356,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":44,"imageName":42,"imageS3Key":42,"description":45,"mobileWidth":44,"desktopWidth":44,"assetSelector":42,"imagePublicUrl":42,"imageOriginalUrl":1357,"sourceImageWidth":1180,"sourceImageHeight":1181},{"type":31,"content":2702},[2703],{"type":34,"content":2704},[2705],{"text":1363,"type":38},{"_uid":1365,"type":31,"content":2707},[2708],{"_uid":1368,"type":34},{"id":42,"url":42,"_uid":1372,"linktype":63,"fieldtype":64,"cached_url":42},{"id":42,"url":42,"_uid":1374,"linktype":63,"fieldtype":64,"cached_url":42},{"_uid":2712,"cards":2713,"component":1419,"spacer_bottom":1420,"spacer_bottom_mobile":1344},"168b9322-5903-4965-9c95-49720c956851",[2714,2723,2731,2739],{"_uid":2715,"icon":2716,"link":2718,"title":2719,"ctaText":42,"component":1391,"paragraph":2720},"0aed1f98-9379-4187-b36c-99246d03d4d6",{"_uid":1381,"title":41,"imgSrc":42,"plugin":43,"imageAlt":1382,"minWidth":44,"imageName":1383,"imageS3Key":1384,"description":45,"mobileWidth":44,"desktopWidth":44,"assetSelector":42,"imagePublicUrl":1385,"imageOriginalUrl":2717,"sourceImageWidth":1387,"sourceImageHeight":1387},"https://a.storyblok.com/f/64010/130x130/a8ee91b379/icon-check-yellow.svg",{"id":42,"url":42,"_uid":1389,"anchor":42,"linktype":63,"fieldtype":64,"cached_url":42},"How retail employment has evolved since 2022, which segments are growing and which are contracting",{"type":31,"content":2721},[2722],{"type":34},{"_uid":2724,"icon":2725,"link":2726,"title":2727,"ctaText":42,"component":1391,"paragraph":2728},"ec94c048-ff71-4baf-882e-2d486c31f6f1",{"_uid":1398,"title":41,"imgSrc":42,"plugin":43,"imageAlt":1382,"minWidth":44,"imageName":1383,"imageS3Key":1384,"description":45,"mobileWidth":44,"desktopWidth":44,"assetSelector":42,"imagePublicUrl":1385,"imageOriginalUrl":1386,"sourceImageWidth":1387,"sourceImageHeight":1387},{"id":42,"url":42,"_uid":1400,"anchor":42,"linktype":63,"fieldtype":64,"cached_url":42},"Why Gen Z now dominates the retail frontline and how micro-shifts are changing how the sector is staffed",{"_uid":1403,"type":31,"content":2729},[2730],{"_uid":1406,"type":34},{"_uid":2732,"icon":2733,"link":2734,"title":2735,"ctaText":42,"component":1391,"paragraph":2736},"451ea163-db52-4285-97d9-d2fbe07839a1",{"_uid":1410,"title":41,"imgSrc":42,"plugin":43,"imageAlt":1382,"minWidth":44,"imageName":1383,"imageS3Key":1384,"description":45,"mobileWidth":44,"desktopWidth":44,"assetSelector":42,"imagePublicUrl":1385,"imageOriginalUrl":1386,"sourceImageWidth":1387,"sourceImageHeight":1387},{"id":42,"url":42,"_uid":1412,"anchor":42,"linktype":63,"fieldtype":64,"cached_url":42},"What's behind the gender pay reversal and what it signals about role differentiation in hybrid retail",{"_uid":1415,"type":31,"content":2737},[2738],{"_uid":1418,"type":34},{"_uid":2740,"icon":2741,"link":2742,"title":2743,"ctaText":42,"component":1391,"paragraph":2744},"7617373d-edcf-40db-b779-77a084ecef0e",{"imageAlt":42,"minWidth":44,"imageName":1383,"imageS3Key":1384,"mobileWidth":44,"desktopWidth":44,"imagePublicUrl":1385,"imageOriginalUrl":2717,"sourceImageWidth":44,"sourceImageHeight":44},{"id":42,"url":42,"linktype":63,"fieldtype":64,"cached_url":42},"Where retail growth is happening geographically, and the policy and regulatory forces shaping what comes next",{"type":31,"content":2745},[2746],{"type":34},{"tag":42,"_uid":2748,"image":2749,"media":2754,"quote":42,"theme":42,"tagline":42,"cta_type":42,"headline":2755,"link_url":2756,"component":1437,"link_text":42,"paragraph":2757,"quote_color":42,"spacer_bottom":1337,"highlight_color":42,"image_alignment":1455,"richtext_headline":2769,"spacer_bottom_mobile":1344},"367f37be-e3ab-4d18-8ef5-09f3ca704590",{"_uid":1424,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":1180,"imageName":2750,"imageS3Key":2751,"description":45,"mobileWidth":1428,"desktopWidth":1429,"assetSelector":42,"imagePublicUrl":2752,"imageOriginalUrl":2753,"sourceImageWidth":1180,"sourceImageHeight":1181},"us-bsr-2026-retail-content-preview-600x500.png","f/64010/1200x1000/a2a34d04e6/us-bsr-2026-retail-content-preview-600x500.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x1000/a2a34d04e6/us-bsr-2026-retail-content-preview-600x500.png","https://a.storyblok.com/f/64010/1200x1000/a2a34d04e6/us-bsr-2026-retail-content-preview-600x500.png",[],"Report sneak peek",{"id":42,"url":42,"target":1436,"linktype":173,"fieldtype":64,"cached_url":42},{"type":31,"content":2758},[2759,2764],{"type":34,"attrs":2760,"content":2761},{"textAlign":90},[2762],{"text":2763,"type":38},"The US retail sector has grown just 1% since 2022, but that flat number masks a sector quietly splitting in two. Personal and beauty services expanded steadily while home, hardware, and garden stores face sustained decline, exposed to import costs, tariffs, and the housing slowdown. Hiring activity averaged just 1.5% of staff, with the market cooling through vacancy restraint rather than job cuts.",{"type":34,"attrs":2765,"content":2766},{"textAlign":90},[2767],{"text":2768,"type":38},"The workforce has shifted just as significantly. Gen Z now makes up 45.6% of retail shift workers, up from 43.4% in 2024. The gender pay gap has reversed; female workers now earn $19.22/hr compared to $17.11 for men. And retail is the only major shift-based industry where worker sentiment declined in 2025, with \"amazing\" ratings dropping 2.5%. The sector is stabilizing, but the pressures are being felt on the floor.",{"type":31,"content":2770},[2771],{"type":34},{"_uid":2773,"ctas":2774,"cta_id":1468,"component":1468,"button_text":1469,"spacer_bottom":1470,"call_to_action":2778,"spacer_bottom_mobile":1344},"1032f771-0e05-4f17-b3b8-6e1ba4fae6bc",[2775],{"_uid":2776,"link":2777,"text":1465,"type":1466,"component":1467,"analyticsId":42},"e72baf46-b055-4db0-a03b-b77865aae962",{"id":42,"url":42,"linktype":63,"fieldtype":64,"cached_url":42},{"type":31,"content":2779},[2780],{"type":34,"attrs":2781,"content":2782},{"textAlign":90},[2783],{"text":2784,"type":38},"Join over 390,000 workplaces scheduling on 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Bock's Ace Hardware","2025-10-09T05:48:08.863Z","2025-10-21T22:29:54.710Z","2025-10-21T22:29:54.727Z",99529887237618,"9003abd8-718a-4467-806d-50bed1f4c5ae",{"seo":2877,"_uid":2882,"logo":2883,"plan":2478,"video":42,"excerpt":2881,"headline":2881,"industry":2890,"location":2891,"component":133,"post_date":42,"thumbnail":2892,"types_tag":2897,"story_image":2904,"story_quote":2907,"features_tag":2910,"show_resource":61,"story_content":2911,"industries_tag":2933,"solution_image":2934,"solution_quote":2935,"challenge_image":2942,"challenge_quote":2943,"customer_glance":2950,"current_customer":2540,"solution_content":2960,"challenge_content":3115,"customer_story_headline":3147},{"schema":42,"noindex":17,"seoTitle":2878,"seoRating":17,"seoKeywords":2879,"seoTitleInput":2880,"seoDescription":2881},"Gus Bock’s Ace Hardware — Deputy","Gus Bock’s Ace Hardware Deputy","Gus Bock’s Ace Hardware","How Gus Bock’s Ace Hardware cut labor costs and simplified multi-store 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Bock's Hardware opened its doors for the first time in the summer of 1935. Since then, it's remained a locally-owned hardware store offering residential and commercial supplies to northern Indiana and southern Chicago. In the 80s, it became a franchisee of Ace Hardware.",{"type":34,"attrs":2919,"content":2920},{"textAlign":90},[2921],{"text":2922,"type":38},"As the Gus Bock name became a symbol of service and quality, its demand increased. Today, owners Keith Grill, Jr. and Rob Grill manage a four-chain store headquartered in Munster, Indiana. One sister location is located in Dyer, IN (1990), and two others — Lansing and Winfield, IL — serve customers across state lines.",{"type":34,"attrs":2924,"content":2925},{"textAlign":90},[2926],{"text":2927,"type":38},"With rapid growth comes unique challenges, especially when juggling multiple sites.",{"type":34,"attrs":2929,"content":2930},{"textAlign":90},[2931],{"text":2932,"type":38},"\"We are always looking to expand and offer all of our services to all our customers,\" says Adam White, store manager and technology administrator for Gus Bock's Ace Hardware. \"That's why I wanted technology to continue the company's 90-year legacy while future-proofing our business.\"",[1036],{"imageAlt":42,"minWidth":2499,"imageName":42,"imageS3Key":42,"mobileWidth":2905,"desktopWidth":2906,"imagePublicUrl":42,"imageOriginalUrl":42,"sourceImageWidth":44,"sourceImageHeight":44},{"type":31,"content":2936},[2937],{"type":34,"attrs":2938,"content":2939},{"textAlign":90},[2940],{"text":2941,"type":38},"\"Deputy has given us an insight into our labor impacts that we have never seen before. Before, we were projecting our own costs to the best of our ability and estimation. Today, Deputy gives us those costs in real time.\"",{"imageAlt":42,"minWidth":2499,"imageName":42,"imageS3Key":42,"mobileWidth":2905,"desktopWidth":2906,"imagePublicUrl":42,"imageOriginalUrl":42,"sourceImageWidth":44,"sourceImageHeight":44},{"type":31,"content":2944},[2945],{"type":34,"attrs":2946,"content":2947},{"textAlign":90},[2948],{"text":2949,"type":38},"\"We didn't have anything in front of us showing our total hours versus payroll, so it was very easy to go outside of budget.\"",[2951,2954,2957],{"_uid":2952,"text":2953,"component":2533},"3392c863-724f-4690-8399-2a80b80ac181","Gained real-time visibility into labor costs and staffing needs across four busy store locations",{"_uid":2955,"text":2956,"component":2533},"83487b76-eab4-4070-9a1e-5b8f21341d30","Cut labor costs and optimized staffing during slow periods and peak times",{"_uid":2958,"text":2959,"component":2533},"cb2bf307-439b-4e54-9f9a-113fb6dbcee4","Improved the employee experience across multiple locations with flexible scheduling and remote clock-ins",{"type":31,"content":2961},[2962,2967,2972,2982,2984,2993,3001,3009,3011,3020,3028,3036,3038,3047,3055,3074,3082,3084,3091,3099,3107],{"type":34,"attrs":2963,"content":2964},{"textAlign":90},[2965],{"text":2966,"type":38},"By 2020, Gus Bock’s team was ready to find a simpler, more effective way to manage their growing workforce and anticipate staffing needs, without all the manual chaos. They found a new scheduling platform and web app, Deputy, and decided to give it a try. \"We started with one store and rolled it out there,\" Adam says. \"There wasn't any learning curve since everyone was familiar with using their phones.\"",{"type":34,"attrs":2968,"content":2969},{"textAlign":90},[2970],{"text":2971,"type":38},"The impact was clear from the start. Hours once spent on juggling manual tasks were reallocated to customer service and store improvements. Not only that, but the team found it easier to manage schedules across all locations and make decisions faster. \"Without Deputy, we run the risk of putting too much staff on a day, spending too much, or not equipping a day enough,\" Adam says. \"Now, we can look at projected sales, and Deputy shows us exactly how much we need to staff.\"",{"type":34,"attrs":2973,"content":2974},{"textAlign":90},[2975],{"text":2976,"type":38,"marks":2977},"\"Without Deputy, we run the risk of putting too much staff on a day, spending too much, or not equipping a day enough,\" Adam says. \"Now, we can look at projected sales, and Deputy shows us exactly how much we need to staff.\"",[2978,2980,2981],{"type":1161,"attrs":2979},{"color":1192},{"type":1194},{"type":1213},{"type":34,"attrs":2983},{"textAlign":90},{"type":34,"attrs":2985,"content":2986},{"textAlign":90},[2987],{"text":2988,"type":38,"marks":2989},"Smarter staffing that's aligned with demand",[2990,2992],{"type":1161,"attrs":2991},{"color":1192},{"type":1194},{"type":34,"attrs":2994,"content":2995},{"textAlign":90},[2996],{"text":2997,"type":38,"marks":2998},"One of the primary objectives of Gus Bock's team was to reduce labor costs — but staying on budget means understanding staffing needs in real time, not guessing. Adam's empowering his store managers to do just that by using Deputy to compare projected sales with labor forecasts, so they can plan accordingly.",[2999],{"type":1161,"attrs":3000},{"color":1192},{"type":34,"attrs":3002,"content":3003},{"textAlign":90},[3004],{"text":3005,"type":38,"marks":3006},"\"Deputy has given us an insight into our labor impacts that we have never seen before,\" he says. \"Before, we were projecting our own costs to the best of our ability and estimation. Today, Deputy gives us those costs in real time.\"",[3007],{"type":1161,"attrs":3008},{"color":1192},{"type":34,"attrs":3010},{"textAlign":90},{"type":34,"attrs":3012,"content":3013},{"textAlign":90},[3014],{"text":3015,"type":38,"marks":3016},"Easier scheduling across all stores",[3017,3019],{"type":1161,"attrs":3018},{"color":1192},{"type":1194},{"type":34,"attrs":3021,"content":3022},{"textAlign":90},[3023],{"text":3024,"type":38,"marks":3025},"According to Adam, planning shifts with Deputy \"has become a lot easier.\" Whenever a staff member puts in a request for leave, it appears on a shared calendar rather than a Post-It note or text message. \"Now, if we go to schedule an employee to a certain store on a certain date, Deputy automatically grays out availability so we aren't making mistakes expecting someone to show up.\"",[3026],{"type":1161,"attrs":3027},{"color":1192},{"type":34,"attrs":3029,"content":3030},{"textAlign":90},[3031],{"text":3032,"type":38,"marks":3033},"That visibility has also helped improve staff experience and retention. Team members no longer have to chase down managers, go back and forth via text, or worry about whether managers see their requests. \"Before, it might have been a little intimidating to directly speak to your manager about your needs, but now, we have a formal system to approve and deny requests privately, without having to directly contact through text messages or calls,\" Adam explains.",[3034],{"type":1161,"attrs":3035},{"color":1192},{"type":34,"attrs":3037},{"textAlign":90},{"type":34,"attrs":3039,"content":3040},{"textAlign":90},[3041],{"text":3042,"type":38,"marks":3043},"Flexible time tracking that's reliable and compliant",[3044,3046],{"type":1161,"attrs":3045},{"color":1192},{"type":1194},{"type":34,"attrs":3048,"content":3049},{"textAlign":90},[3050],{"text":3051,"type":38,"marks":3052},"With compliant clock-in systems and features like remote clock-in, staff can use Deputy to clock-in for work anywhere, whether they’re at their home store or helping out at another location. With this capability, managers know exactly where and when employees start and end their shifts, increasing flexibility and transparency. ",[3053],{"type":1161,"attrs":3054},{"color":1192},{"type":34,"attrs":3056,"content":3057},{"textAlign":90},[3058,3063,3069],{"text":3059,"type":38,"marks":3060},"It also gives Adam and his team the peace of mind they need by helping reduce the risk of time fraud. With camera-enabled clock-ins, managers can ensure accuracy ",[3061],{"type":1161,"attrs":3062},{"color":1192},{"text":3064,"type":38,"marks":3065},"and",[3066,3068],{"type":1161,"attrs":3067},{"color":1192},{"type":1213},{"text":3070,"type":38,"marks":3071}," accountability.",[3072],{"type":1161,"attrs":3073},{"color":1192},{"type":34,"attrs":3075,"content":3076},{"textAlign":90},[3077],{"text":3078,"type":38,"marks":3079},"And the best part? With Deputy, Adam's team can more easily stay compliant with labor laws. When someone is scheduled outside the boundaries they've set, Adams's team receives an alert. Features like these create a safer, more compliant workforce.",[3080],{"type":1161,"attrs":3081},{"color":1192},{"type":34,"attrs":3083},{"textAlign":90},{"type":34,"attrs":3085,"content":3086},{"textAlign":90},[3087],{"text":3088,"type":38,"marks":3089},"Ready for whatever comes next",[3090],{"type":1194},{"type":34,"attrs":3092,"content":3093},{"textAlign":90},[3094],{"text":3095,"type":38,"marks":3096},"With greater visibility into staffing and budget, scheduling is more aligned, operations run smoother, and growth is easier to manage. Using Deputy, Adam and his team at Gus Bock's are more confident heading into the future, wherever it leads. ",[3097],{"type":1161,"attrs":3098},{"color":1192},{"type":34,"attrs":3100,"content":3101},{"textAlign":90},[3102],{"text":3103,"type":38,"marks":3104},"\"It's given us a confident level of staff throughout our week and helped improve operations by bringing some cohesiveness to the company, especially when visiting other locations.\"",[3105],{"type":1161,"attrs":3106},{"color":1192},{"type":34,"attrs":3108,"content":3109},{"textAlign":90},[3110],{"text":3111,"type":38,"marks":3112},"As the company looks ahead, Deputy remains a core part of its long-term strategy, with Adam focused on leveraging Deputy as the company scales over the next 90 years (and beyond).",[3113],{"type":1161,"attrs":3114},{"color":1192},{"type":31,"content":3116},[3117,3122,3127,3132,3137,3142],{"type":34,"attrs":3118,"content":3119},{"textAlign":90},[3120],{"text":3121,"type":38},"Running four busy locations with 100+ team members means Adam and his fellow managers were spending hours chasing paper schedules, juggling text messages, and trying to keep everyone on the same page.",{"type":34,"attrs":3123,"content":3124},{"textAlign":90},[3125],{"text":3126,"type":38},"\"One of the biggest obstacles was trying to keep our staff consistent with their schedules,\" he explains. \"Manual updates, text messages, and paper copies would make people lose track of shift changes.\"",{"type":34,"attrs":3128,"content":3129},{"textAlign":90},[3130],{"text":3131,"type":38},"Things became even more complicated when staff needed to work at other locations. Without a singular shared system, staff could only clock in on-site — which not only slowed things down, but made it hard for Adam and his team to remain flexible. ",{"type":34,"attrs":3133,"content":3134},{"textAlign":90},[3135],{"text":3136,"type":38},"\"If they were at a different location, they wouldn't have their station available,\" Adam says. \"Accommodating time-off requests, shift swaps, and part-time staff availability would add even more layers of complexity.\"",{"type":34,"attrs":3138,"content":3139},{"textAlign":90},[3140],{"text":3141,"type":38},"Even more frustrating, the team had to predict staffing needs without having any solid data. Forecasting demand to reign in labor costs while staying compliant (and making sure each store hit sales and service targets) quickly became an uphill battle. \"We didn't have anything in front of us showing our total hours versus payroll, so it was very easy to go outside of budget,\" Adam explains.",{"type":34,"attrs":3143,"content":3144},{"textAlign":90},[3145],{"text":3146,"type":38},"Without the right tools in place, staying ahead of labor costs and schedule changes would soon prove impossible.",{"type":31,"content":3148},[3149],{"type":34,"attrs":3150,"content":3151},{"textAlign":90},[3152],{"text":2881,"type":38},"gus-bocks-ace-hardware","us/customers/gus-bocks-ace-hardware",-2840,[],"34bffce4-a968-4f6b-af01-84b420bb6e99",[],{"name":3160,"created_at":3161,"published_at":3162,"updated_at":3163,"id":3164,"uuid":3165,"content":3166,"slug":3325,"full_slug":3326,"sort_by_date":90,"position":3327,"tag_list":3328,"is_startpage":17,"parent_id":2547,"meta_data":90,"group_id":3329,"first_published_at":3330,"release_id":90,"lang":96,"path":90,"alternates":3331,"default_full_slug":90,"translated_slugs":90},"NewVine Employment Group","2023-04-21T04:53:30.733Z","2023-08-02T23:20:10.851Z","2023-08-02T23:20:10.876Z",295739816,"2edba0a2-d460-40b6-9673-4a3db40d6fc7",{"seo":3167,"_uid":3173,"logo":3174,"plan":2478,"video":42,"excerpt":3181,"headline":42,"industry":3182,"location":3183,"component":133,"post_date":42,"thumbnail":3184,"types_tag":3186,"story_image":3193,"story_quote":3195,"features_tag":3201,"show_resource":61,"story_content":3203,"industries_tag":3229,"solution_image":3230,"solution_quote":3232,"challenge_image":3235,"challenge_quote":3237,"customer_glance":3246,"current_customer":2540,"solution_content":3256,"challenge_content":3290,"customer_story_headline":3316},{"_uid":3168,"title":15,"plugin":16,"seoTitle":3169,"description":19,"seoKeywords":3170,"seoTitleInput":3171,"seoDescription":3172},"10753b21-0f75-4916-807e-177eb192b622","NewVine Employment Group — Customer Case Study — Deputy","NewVine Deputy Customer Case Study","NewVine Employment Group — Customer Case Study","Since using Deputy, NewVine Employment Group has saved 10 hours a week and $10,400 a year in employee time.","7945ecad-4fda-4bdf-b100-f05fb1b64d9f",{"_uid":3175,"title":41,"imgSrc":42,"plugin":43,"imageAlt":3160,"minWidth":604,"imageName":3176,"imageS3Key":3177,"description":45,"mobileWidth":2474,"desktopWidth":2474,"assetSelector":42,"imagePublicUrl":3178,"imageOriginalUrl":3179,"sourceImageWidth":1180,"sourceImageHeight":3180},"d349338a-9970-40e6-9c7b-5cb7070bb692","newvine-logo.png","f/64010/1200x311/78436bb49e/newvine-logo.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x311/78436bb49e/newvine-logo.png","https://a.storyblok.com/f/64010/1200x311/78436bb49e/newvine-logo.png",311,"Since using Deputy, NewVine Employment Group has saved 10 hours a week and $10,400 a year in employee time",[1062],"Florida, United States",{"_uid":3185,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"imageName":42,"imageS3Key":42,"description":45,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},"18a4acfa-977b-405a-8cb8-f3982bd151d0",[3187],{"name":120,"created_at":121,"published_at":122,"updated_at":123,"id":124,"uuid":125,"content":3188,"slug":133,"full_slug":134,"sort_by_date":90,"position":135,"tag_list":3191,"is_startpage":17,"parent_id":93,"meta_data":90,"group_id":137,"first_published_at":138,"release_id":90,"lang":96,"path":90,"alternates":3192,"default_full_slug":90,"translated_slugs":90,"_stopResolving":61},{"_uid":127,"icon":3189,"link":3190,"name":120,"subline":131,"headline":132,"component":87},{"_uid":129,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":82,"imageName":42,"imageS3Key":42,"description":45,"mobileWidth":83,"desktopWidth":83,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},{"id":42,"url":42,"linktype":63,"fieldtype":64,"cached_url":42},[],[],{"_uid":3194,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":2499,"imageName":42,"imageS3Key":42,"description":45,"mobileWidth":2502,"desktopWidth":2503,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},"c6471fcf-5528-48ef-896d-603e1565d3e4",{"type":31,"content":3196},[3197],{"type":34,"content":3198},[3199],{"text":3200,"type":38},"“I like to be available to my team for guidance, support, and as a sounding board.  If a salesperson needs help getting a deal to the finish line, I’m the one who comes in to see how we can help the client.\"",[415,672,3202],"04fbb56d-7833-48f8-b4ca-b5ded403ceb4",{"type":31,"content":3204},[3205,3209,3213,3217,3221,3225],{"type":34,"content":3206},[3207],{"text":3208,"type":38},"NewVine Employment Group is a boutique staffing and recruiting agency that helps clients easily discover talented professionals — particularly in the light Industrial, administrative, and hospitality sectors.",{"type":34,"content":3210},[3211],{"text":3212,"type":38},"NewVine Employment Group strives to provide a safe and comfortable work environment for every placed employee. Viewing clients as more of a partner, before engaging in any client-partnership, they ensure that both the worksite and the management style align with their core values — to provide their candidates with the best possible work opportunities.",{"type":34,"content":3214},[3215],{"text":3216,"type":38},"With this foundation, clients see increased workplace satisfaction, leading to increased productivity from their assigned candidates.  Because of this, more than 80% of their assigned candidates go on to achieve long term / full-time work with their clients.  In fact, this is the ideal scenario for NewVine Employment Group’s Founder and President, Jared Black.",{"type":34,"content":3218},[3219],{"text":3220,"type":38},"“That’s actually my favorite scenario; because we strive to treat the candidate so well and make sure they’re not only happy in the work that we’re providing to them, but more so that they enjoy their entire candidate experience.  Once the candidate converts and becomes a full-time employee for our client, that candidate becomes another advocate for us on the client site.”",{"type":34,"content":3222},[3223],{"text":3224,"type":38},"As a hands-on leader, Jared is connected to every department within the company. A typical day for him can include a myriad of priorities.",{"type":34,"content":3226},[3227],{"text":3228,"type":38},"“I like to be available to my team for guidance, support, and as a sounding board.  If a salesperson needs help getting a deal to the finish line, I’m the one who comes in to see how we can help the client so we can finalize a deal.  I still love closing deals.  I find each deal we close is a verification of the quality and service we’re providing.   If not sales, I'm also primarily involved in meeting with clients to discuss their recruiting strategies and long term hiring goals.  I make sure we have all of the right strategies in place, whether it’s managing our existing products or seeking out new software.”",[1062,733],{"_uid":3231,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":2499,"imageName":42,"imageS3Key":42,"description":45,"mobileWidth":2502,"desktopWidth":2503,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},"31b881c5-47b7-48df-bc67-a6985ff02e3a",{"type":31,"content":3233},[3234],{"type":34},{"_uid":3236,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":2499,"imageName":42,"imageS3Key":42,"description":45,"mobileWidth":2502,"desktopWidth":2503,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},"d0c58b58-b33a-4241-8eb8-79fa40b6a43a",{"type":31,"content":3238},[3239],{"type":34,"content":3240},[3241,3243,3244],{"text":3242,"type":38},"“The biggest impact [of Deputy] is on the elimination of manual tasks for my staff ",{"type":1165},{"text":3245,"type":38},"and myself.\"",[3247,3250,3253],{"_uid":3248,"text":3249,"component":2533},"4bc4ee30-63f4-4f79-b630-02929571b5a0","Save 10 hours a week on time and attendance admin",{"_uid":3251,"text":3252,"component":2533},"7ee81c3b-4b0d-4d45-a494-69d556e4b656","That saved time is worth approximately $10,400 a year",{"_uid":3254,"text":3255,"component":2533},"b9a123f4-7ed8-4a3f-b657-4745991c52ea","Significant reduction of manual tasks ",{"type":31,"content":3257},[3258,3262,3266,3270,3274,3278,3282,3286],{"type":34,"content":3259},[3260],{"text":3261,"type":38},"In 2020, NewVine finally found the missing piece to its tech stack: Deputy. Right off the bat, Jared says he and his staff felt an impact on their day-to-day tasks.",{"type":34,"content":3263},[3264],{"text":3265,"type":38},"“The biggest impact is on the elimination of manual tasks for my staff and myself. Which made my team more efficient, which in turn made them more productive in other areas.  Then other tasks just got a lot easier. It definitely has saved me time and man-hours.” ",{"type":34,"content":3267},[3268],{"text":3269,"type":38},"The lighter weight of manual work hasn’t just afforded his whole team more time: it has also reduced costs. “It saves my staff time, which obviously helps me and helps the bottom line,” says Jared.",{"type":34,"content":3271},[3272],{"text":3273,"type":38},"“It has saved approximately 10 hours a week from a department that could be among 3-4 people. For putting a dollar figure on it, it can be $20 an hour per staff member, summing up to $10,400 annually.”",{"type":34,"content":3275},[3276],{"text":3277,"type":38},"Beyond the reduction of manual tasks and saved time, NewVine has also found Deputy’s scheduling feature very effective for controlling costs. It has allowed their team to predict what their clients’ manual labor costs would be days and even weeks in advance. ",{"type":34,"content":3279},[3280],{"text":3281,"type":38},"“Manual labor is a big cost. If you don’t control it, you’re going to lose money. So if a client knew that they needed more hands, I could add that to the scheduler and get almost an estimate of what their manual labor costs would be for that day or for that week,” says Jared.",{"type":34,"content":3283},[3284],{"text":3285,"type":38},"NewVine also finds Deputy’s app really easy to use for their team, clients, and candidates. When Jared introduces Deputy to a new person, they instantly feel comfortable using it.",{"type":34,"content":3287},[3288],{"text":3289,"type":38},"“The user interface and user experience is great. I think that it’s very user-friendly and straightforward. I love it.” ",{"type":31,"content":3291},[3292,3296,3300,3304,3308,3312],{"type":34,"content":3293},[3294],{"text":3295,"type":38},"When it came to evaluating their software a few years ago, Jared realized one key piece was missing from their existing tech stack. ",{"type":34,"content":3297},[3298],{"text":3299,"type":38},"They already had an ATS and HRIS system. And they used Quickbooks to store payroll data and Google Sheets to house key contacts. ",{"type":34,"content":3301},[3302],{"text":3303,"type":38},"All of these platforms were effective as stand-alone tools but their team needed an efficient system to manage time and attendance.",{"type":34,"content":3305},[3306],{"text":3307,"type":38},"“We had put together a bunch of random tools that are good individually. But we needed a [time and attendance] tool that would allow us to (1) be flexible with time and attendance, (2) be more efficient with time collecting, and (3) efficiently give permissions to certain work sites and people. There were only a few tools in the marketplace that allowed all three,” says Jared. ",{"type":34,"content":3309},[3310],{"text":3311,"type":38},"NewVine tried different systems that had their own native built-in time and attendance, but none ever fit the bill. ",{"type":34,"content":3313},[3314],{"text":3315,"type":38},"“They weren’t efficient, they were clunky. They wouldn’t allow for kiosk mode, they wouldn’t allow for segmentation, and they wouldn’t allow for different permission levels. It was either all or nothing with them, and we couldn’t accomplish what we wanted to do with those models.”",{"type":31,"content":3317},[3318],{"type":34,"content":3319},[3320],{"text":3181,"type":38,"marks":3321},[3322],{"type":1161,"attrs":3323},{"color":3324},"rgb(0, 0, 0)","newvine-employment-group","us/customers/newvine-employment-group",-2520,[],"ee51b1c5-c08f-4f19-ab21-e3244514070f","2023-04-21T07:12:22.611Z",[],{"name":3333,"created_at":3334,"published_at":3335,"updated_at":3336,"id":3337,"uuid":2223,"content":3338,"slug":2235,"full_slug":2224,"sort_by_date":90,"position":3802,"tag_list":3803,"is_startpage":17,"parent_id":1821,"meta_data":90,"group_id":3804,"first_published_at":3805,"release_id":90,"lang":96,"path":90,"alternates":3806,"default_full_slug":90,"translated_slugs":90},"The Big Shift Report ","2023-03-23T05:04:11.815Z","2026-04-24T08:02:09.543Z","2026-04-24T08:02:09.570Z",280480991,{"seo":3339,"_uid":3345,"date":42,"logo":42,"time":42,"image":42,"footer":2013,"header":2014,"bullets":3346,"content":3347,"form_id":42,"cta_link":3778,"cta_text":42,"headline":3779,"component":1653,"is_header":17,"post_date":42,"subheader":3780,"thumbnail":3783,"types_tag":3790,"workplaces":3797,"form_header":42,"header_text":42,"spacing_top":1344,"features_tag":3798,"social_image":3799,"show_resource":61,"spacer_bottom":42,"industries_tag":3801,"grey_background":17,"video_embed_url":42,"video_thumbnail":42,"headline_divider":1342,"lottie_animation":42,"play_video_option":1343,"spacing_top_mobile":1344,"spacer_bottom_mobile":42,"header_buttons_mobile":42,"specase_bottom_mobile":42,"header_buttons_desktop":42},{"_uid":3340,"title":15,"plugin":16,"schema":42,"noindex":17,"seoTitle":3341,"seoRating":17,"description":19,"seoKeywords":3342,"seoTitleInput":3343,"seoDescription":3344},"3fdb16e9-214e-49dc-8ac4-b3246c7b5f9e","US Big Shift Report 2026 | Frontline Trends — Deputy","US shift workforce, shift work trends, workforce trends, AI in frontline work, AI in shift work","US Big Shift Report 2026 | Frontline Trends","Download the US Shift Work Report 2026 for insights on AI, Gen Z and workforce trends shaping frontline industries.","93ce1d86-d946-4933-972b-be8ff0b57e8c",[],[3348,3353,3406,3427,3478,3501,3522,3544,3565,3612,3660,3706,3711,3729,3748],{"_uid":3349,"component":3350,"raw_content":3351,"spacer_bottom":42,"spacer_bottom_mobile":3352},"6cba50c5-3ced-4ca3-abaf-ad987a8f4e85","cms-blog-raw-content","\u003Cdiv id=\"us-report\" 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hospitality",[3367],{"type":1194},{"type":34,"content":3369},[3370,3371,3373,3374,3375],{"type":1165},{"text":3372,"type":38},"Complete the form, and you can access the Big Shift Report and a short video sharing top insights from labour economist Dr Shashi Karu for free!",{"type":1165},{"type":1165},{"text":3376,"type":38},"Download the report to learn:",{"_uid":3378,"title":41,"imgSrc":42,"plugin":43,"imageAlt":3379,"minWidth":44,"imageName":3380,"imageS3Key":3381,"description":45,"mobileWidth":44,"desktopWidth":44,"assetSelector":42,"imagePublicUrl":3382,"imageOriginalUrl":3383,"sourceImageWidth":1181,"sourceImageHeight":2477},"202567d9-4150-4868-8f83-285c36d62701","The Big Shift US Retail Report, shift work research, frontline 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