[{"data":1,"prerenderedAt":194},["ShallowReactive",2],{"$cZRBgCtjDp":3},{"region":4,"story":5},"us",{"name":6,"created_at":7,"published_at":8,"updated_at":9,"id":10,"uuid":11,"content":12,"slug":187,"full_slug":188,"sort_by_date":62,"position":189,"tag_list":190,"is_startpage":15,"parent_id":191,"meta_data":62,"group_id":192,"first_published_at":8,"release_id":62,"lang":68,"path":62,"alternates":193,"default_full_slug":62,"translated_slugs":62},"Triangle Family Dentistry","2026-05-14T21:51:45.105Z","2026-05-14T22:02:17.774Z","2026-05-14T22:02:17.788Z",176561787366063,"6a0b0c44-edbe-4858-b3a0-8675c4221c92",{"seo":13,"_uid":20,"logo":21,"plan":30,"video":14,"excerpt":19,"headline":18,"industry":31,"location":71,"component":72,"post_date":73,"thumbnail":74,"types_tag":79,"story_image":80,"story_quote":84,"features_tag":89,"show_resource":70,"story_content":90,"industries_tag":103,"solution_image":104,"solution_quote":105,"challenge_image":108,"challenge_quote":109,"customer_glance":112,"current_customer":123,"solution_content":124,"challenge_content":160,"customer_story_headline":177},{"schema":14,"noindex":15,"seoTitle":16,"seoRating":15,"seoKeywords":17,"seoTitleInput":18,"seoDescription":19},"",false,"Triangle Family Dentistry - Customer Case Study  — Deputy","scheduling, employee schedules, scheduling flexibility","Triangle Family Dentistry - Customer Case Study ","By ditching manual spreadsheets for real-time visibility, Triangle Family Dentistry ended double-bookings and expensive agency fees – creating a scalable system that empowers their team and protects patient care. ","7666c778-e805-4b3b-b959-3bdb8c56544e",{"imageAlt":22,"minWidth":23,"imageName":24,"imageS3Key":25,"mobileWidth":26,"desktopWidth":26,"imagePublicUrl":27,"imageOriginalUrl":28,"sourceImageWidth":23,"sourceImageHeight":29},"Triangle Family Dentistry logo",300,"tfdlogo-thumb.png","f/64010/300x200/bc2d9a699c/tfdlogo-thumb.png",150,"https://s3.amazonaws.com/a.storyblok.com/f/64010/300x200/bc2d9a699c/tfdlogo-thumb.png","//a.storyblok.com/f/64010/300x200/bc2d9a699c/tfdlogo-thumb.png",200,"scheduling-only",[32],{"name":33,"created_at":34,"published_at":35,"updated_at":36,"id":37,"uuid":38,"content":39,"slug":60,"full_slug":61,"sort_by_date":62,"position":63,"tag_list":64,"is_startpage":15,"parent_id":65,"meta_data":62,"group_id":66,"first_published_at":67,"release_id":62,"lang":68,"path":62,"alternates":69,"default_full_slug":62,"translated_slugs":62,"_stopResolving":70},"Healthcare","2020-05-26T00:44:53.202Z","2022-04-21T00:49:01.642Z","2022-04-21T00:49:01.666Z",12079647,"eaab8dcf-b8a9-4336-9980-088f92f041be",{"_uid":40,"icon":41,"link":53,"name":33,"subline":58,"headline":33,"component":59},"e9dd980d-caf5-40ff-bd1c-1e7453f9dcbf",{"_uid":42,"title":43,"imgSrc":14,"plugin":44,"imageAlt":45,"minWidth":46,"imageName":47,"imageS3Key":48,"description":49,"mobileWidth":50,"desktopWidth":50,"assetSelector":14,"imagePublicUrl":51,"imageOriginalUrl":52,"sourceImageWidth":14,"sourceImageHeight":14},"d5f5f0ac-d4c0-427f-85ef-bfdc8127e095","Deputy Images","deputy-images","healthcare industry",36,"icon-healthcare-transparent.svg","f/64010/x/3ec47fef69/icon-healthcare-transparent.svg","A images plugin to ensure consistent, reliable image uploads with strict SEO metadata requirements","18","https://s3.amazonaws.com/a.storyblok.com/f/64010/x/3ec47fef69/icon-healthcare-transparent.svg","https://a.storyblok.com/f/x/3ec47fef69/icon-healthcare-transparent.svg",{"id":54,"url":14,"anchor":14,"linktype":55,"fieldtype":56,"cached_url":57},"0b81c422-bb13-4a74-a09b-c1b1544fa103","story","multilink","us/industry/healthcare/","Unlock key insights and effective strategies to win over new business — and support staff for your clinic","tags","healthcare","_content_types/industries/healthcare",null,-80,[],12008164,"25a3ee98-2b9e-4538-9647-5fced4701392","2020-06-17T04:55:43.708Z","default",[],true,"United States","customer-story","2026-05-14 00:00",{"imageAlt":6,"minWidth":75,"imageName":24,"imageS3Key":76,"mobileWidth":75,"desktopWidth":75,"imagePublicUrl":77,"imageOriginalUrl":78,"sourceImageWidth":23,"sourceImageHeight":29},0,"f/64010/300x200/bef9231c8b/tfdlogo-thumb.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/300x200/bef9231c8b/tfdlogo-thumb.png","//a.storyblok.com/f/64010/300x200/bef9231c8b/tfdlogo-thumb.png",[],{"imageAlt":14,"minWidth":81,"imageName":14,"imageS3Key":14,"mobileWidth":82,"desktopWidth":83,"imagePublicUrl":14,"imageOriginalUrl":14,"sourceImageWidth":75,"sourceImageHeight":75},1300,335,650,{"type":85,"content":86},"doc",[87],{"type":88},"paragraph",[],{"type":85,"content":91},[92,98],{"type":88,"attrs":93,"content":94},{"textAlign":62},[95],{"text":96,"type":97},"For over 15 years, Triangle Family Dentistry has been a cornerstone of the dental community in the Raleigh-Durham area. What began as a local practice has evolved into a regional powerhouse with 12 locations and more scheduled to open by the end of the year. This growth hasn’t just been about adding new practices; it’s been about diversifying their care. Today, they serve a wide range of patient needs, from routine hygiene to specialized sedation dentistry, requiring a complex mix of doctors, hygienists, and specialized CRNAs across North Carolina and into South Carolina.","text",{"type":88,"attrs":99,"content":100},{"textAlign":62},[101],{"text":102,"type":97},"As an Area Manager, Leigh Beauchamp is at the heart of this expansion, overseeing five specific locations while juggling the logistical demands of a growing workforce. Her role is defined by balance: ensuring each practice stays on track with strict performance metrics while maintaining the personal, community-focused feel that patients expect. “We serve the dental needs of our communities,” Leigh explains. To do that effectively while scaling, the team realized that their back-office processes needed to be as sophisticated as the clinical care they provided. ",[],{"imageAlt":14,"minWidth":81,"imageName":14,"imageS3Key":14,"mobileWidth":82,"desktopWidth":83,"imagePublicUrl":14,"imageOriginalUrl":14,"sourceImageWidth":75,"sourceImageHeight":75},{"type":85,"content":106},[107],{"type":88},{"imageAlt":14,"minWidth":81,"imageName":14,"imageS3Key":14,"mobileWidth":82,"desktopWidth":83,"imagePublicUrl":14,"imageOriginalUrl":14,"sourceImageWidth":75,"sourceImageHeight":75},{"type":85,"content":110},[111],{"type":88},[113,117,120],{"_uid":114,"text":115,"component":116},"2b81fe04-0adb-468f-94fa-702862a5ad81","Bypassed hefty temp agency fees, which cost the practice an additional 25% to keep offices staffed.","text-line",{"_uid":118,"text":119,"component":116},"21d618ab-4021-4d04-9687-441067c9b788","Empowered CRNAs and specialists to self-manage availability with 100% accuracy, resulting in 0% surgery delays across 12 locations. ",{"_uid":121,"text":122,"component":116},"30a64da1-16f1-4849-a66e-a5f9bdb27bd3","Leveraged scheduling flexibility to bring former employees back into the fold on a part-time basis, creating a sustainable talent pipeline for working moms and students.","yes",{"type":85,"content":125},[126,136,144,152],{"type":88,"attrs":127,"content":128},{"textAlign":62},[129],{"text":130,"type":97,"marks":131},"The implementation of Deputy transformed Triangle Family Dentistry’s administrative headache into a streamlined, high-visibility operation. By moving away from spreadsheets, Leigh and her team could instantly see the doctor load across the entire 12-location enterprise. This unified visibility allowed them to confidently hire new doctors who didn’t yet have a full schedule at one specific office. Instead, these providers could easily identify availability and “pick up shifts in other locations, so they were getting full-time hours, not just in one place.” ",[132],{"type":133,"attrs":134},"textStyle",{"color":135},"#000000",{"type":88,"attrs":137,"content":138},{"textAlign":62},[139],{"text":140,"type":97,"marks":141},"Leigh considers their strategic shift in hygienist staffing a pivotal achievement. To combat rising costs, Triangle Family Dentistry identified repeat temporary workers and brought them directly onto their internal payroll via Deputy. To ensure a consistent patient experience during this transition, the practice implemented a rigorous vetting process for these hygienists before granting them scheduling access. By verifying standards of care upfront, Leigh ensured that expansion never came at the cost of clinical quality. This move was a massive cost-saver, as it allowed them to bypass paying the temp agencies a 25% markup on top of wages. By giving these workers direct access to the platform, they could claim shifts that worked for them, effectively building an internal on-call pool that eliminated the middleman. ",[142],{"type":133,"attrs":143},{"color":135},{"type":88,"attrs":145,"content":146},{"textAlign":62},[147],{"text":148,"type":97,"marks":149},"The practice also extends this self-serve scheduling access to their specialized CRNAs, empowering them to coordinate their own hours for sedation dentistry procedures without an administrative bottleneck. Ultimately, this newfound autonomy has evolved into a powerful retention tool, especially for staff balancing personal commitments. “It definitely has provided a lot of flexibility for our hygienists, especially working moms,” Leigh shares, noting that employees can easily adjust their workload around childcare needs. ",[150],{"type":133,"attrs":151},{"color":135},{"type":88,"attrs":153,"content":154},{"textAlign":62},[155],{"text":156,"type":97,"marks":157},"“We need to be able to see where the need is and if it’s getting filled or not. And Deputy has been able to give us that visibility.” For practice, the platform's success isn’t just about ending the headache of post-its; it’s about having the visibility to lead with confidence. With a unified system now in place, Triangle Family Dentistry is no longer just managing growth – they are staying ahead of it, ready to bring their signature care to new communities.",[158],{"type":133,"attrs":159},{"color":135},{"type":85,"content":161},[162,167,172],{"type":88,"attrs":163,"content":164},{"textAlign":62},[165],{"text":166,"type":97},"The transition from a few localized offices to a sprawling regional network quickly exposed the fragility of their manual scheduling systems. “Before Deputy, we had our doctor schedule on an Excel spreadsheet; managing time off was a matter of keeping track of emails and not losing post-it notes,” Leigh recalls. The manual process lacked the flexibility and accuracy to support growth, often resulting in doctors getting scheduled at two different locations simultaneously or accidentally being left off the schedule entirely. As the practice expanded, attempting to manage these blind spots became an overwhelming headache for management. ",{"type":88,"attrs":168,"content":169},{"textAlign":62},[170],{"text":171,"type":97},"Compounding these logistical hurdles was a severe, industry-wide staffing crisis. As the dental industry faced a historic staffing crunch, Triangle Family Dentistry’s ability to keep its locations fully operational was pushed to the limit by a shrinking pool of available hygienists. To keep their chairs filled and doors open, the practice was forced to rely heavily on agencies to supply temporary hygienists on short notice. ",{"type":88,"attrs":173,"content":174},{"textAlign":62},[175],{"text":176,"type":97},"This reliance on external agencies came at a steep financial cost and threatened the patient experience. Leigh notes that the agency fees were substantial, with the practice frequently paying the temp agency a 25% surcharge on what it would have paid a hygienist. Furthermore, without a reliable way to coordinate internal coverage, any scheduling oversight risked leaving an office without a provider. As Leigh notes, having to unexpectedly reschedule patients “could have a negative impact not only on the patients but their business as well.”",{"type":85,"content":178},[179],{"type":88,"attrs":180,"content":181},{"textAlign":62},[182],{"text":183,"type":97,"marks":184},"How Triangle Family Dentistry Scaled Without the Scheduling Chaos",[185],{"type":133,"attrs":186},{"color":135},"triangle-family-dentistry","us/customers/triangle-family-dentistry",-2960,[],24462904,"ca684fcc-c853-47c9-969f-6fbccebb21ac",[],1778821536435]