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Minimum Wage Age Bands: UK Rates and Rota Guide","2026-07-06T03:54:05.274Z","2026-07-06T04:01:08.449Z","2026-07-06T04:01:08.467Z",195053343890477,"ae7a5ee7-aea1-4c85-929e-19bee0aabb09",{"seo":1978,"_uid":1981,"AI_SEO":42,"author":1982,"content":1983,"headline":1971,"component":2582,"post_date":2583,"thumbnail":2584,"types_tag":2591,"features_tag":2598,"show_resource":59,"industries_tag":2599,"related_articles":2660},{"title":15,"plugin":16,"seoTitle":1971,"seoKeywords":1979,"seoTitleInput":1971,"seoDescription":1980},"national minimum wage age bands\nnational minimum wage rates UK\nNMW age bands 2026\nminimum wage under 18 UK\nnational living wage vs minimum wage\nminimum wage age brackets UK\nNMW compliance employers\nscheduling minimum wage compliance\nHMRC minimum wage penalties\nNMW birthday transition\nrota compliance UK\nnational minimum wage apprentice rate\nNMW underpayment\nminimum wage working time\nnational living wage 2026","National minimum wage age bands set different 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Learn the 2026 rates and how to catch errors before they reach payroll.","976f1a0c-bf61-46ab-97a8-59052f77f9ca","25fffc56-55d1-4f59-8b1e-617162a8927e",[1984,2229,2249],{"_uid":1985,"content":1986,"component":2228},"c613dc78-4cf1-41b9-b932-e3c42cf6df93",{"type":31,"content":1987},[1988,1992,1999,2031,2036,2050,2055,2061,2066,2077,2090,2095,2108,2113,2118,2124,2130,2135,2146,2151,2156,2168,2181,2190,2195,2200,2210,2223],{"type":1989,"attrs":1990},"heading",{"level":1991,"textAlign":90},1,{"type":34,"attrs":1993,"content":1994},{"textAlign":90},[1995],{"text":1996,"type":38,"marks":1997},"Key takeaways:",[1998],{"type":1286},{"type":2000,"content":2001},"bullet_list",[2002,2010,2017,2024],{"type":2003,"content":2004},"list_item",[2005],{"type":34,"attrs":2006,"content":2007},{"textAlign":90},[2008],{"text":2009,"type":38},"NMW rates differ by age band: £12.71 (21+), £10.85 (18-20), £8.00 (16-17 and apprentices) from April 2026",{"type":2003,"content":2011},[2012],{"type":34,"attrs":2013,"content":2014},{"textAlign":90},[2015],{"text":2016,"type":38},"Birthday transitions are a top risk area: update pay rates the day a worker moves to a new age band",{"type":2003,"content":2018},[2019],{"type":34,"attrs":2020,"content":2021},{"textAlign":90},[2022],{"text":2023,"type":38},"Scheduling is your first line of defence: catch rate mismatches before the rota is published",{"type":2003,"content":2025},[2026],{"type":34,"attrs":2027,"content":2028},{"textAlign":90},[2029],{"text":2030,"type":38},"HMRC penalties apply regardless of intent, with fines up to 200% of arrears per worker",{"type":34,"attrs":2032,"content":2033},{"textAlign":90},[2034],{"text":2035,"type":38},"You've got 16-year-olds and 21-year-olds on the same rota, each with a different legal minimum hourly rate. One birthday, one missed update, and you're looking at an underpayment you didn't even know about. If you run a mixed-age team (and most shift-based businesses do), national minimum wage age bands are one of those things that can trip you up quietly.",{"type":34,"attrs":2037,"content":2038},{"textAlign":90},[2039,2041,2048],{"text":2040,"type":38},"Here's the reality: ",{"text":2042,"type":38,"marks":2043},"Gen Z represents 63% of UK hospitality shift workers in 2025, up from 58% in 2024",[2044],{"type":2045,"attrs":2046},"link",{"href":2047,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.deputy.com/gb/insights/the-big-shift-report",{"text":2049,"type":38},". They also make up 44% of UK retail shift workers. That's a workforce spanning multiple age bands, with rates changing as people get older.",{"type":34,"attrs":2051,"content":2052},{"textAlign":90},[2053],{"text":2054,"type":38},"This guide covers the current NMW rates by age band, the specific points in your rota process where mistakes happen, and how to catch them before they reach payroll. Whether you run a single coffee shop or manage rotas across multiple sites, the risks (and the penalties) are the same.",{"type":1989,"attrs":2056,"content":2058},{"level":2057,"textAlign":90},2,[2059],{"text":2060,"type":38},"Current national minimum wage rates by age band",{"type":34,"attrs":2062,"content":2063},{"textAlign":90},[2064],{"text":2065,"type":38},"If you manage hourly workers in the UK, you need to know exactly what you owe each person per hour. The rates below apply from April 2026:",{"type":34,"attrs":2067,"content":2068},{"textAlign":90},[2069,2071,2075],{"text":2070,"type":38},"The ",{"text":2072,"type":38,"marks":2073},"National Living Wage",[2074],{"type":1286},{"text":2076,"type":38}," (NLW) applies to workers aged 21 and over. Everyone younger falls under the National Minimum Wage (NMW) at reduced rates. The apprentice rate applies to apprentices under 19, or those 19 and over who are in their first year.",{"type":34,"attrs":2078,"content":2079},{"textAlign":90},[2080,2082,2088],{"text":2081,"type":38},"These rates change every April, set by the government following recommendations from the Low Pay Commission. You can check the latest figures on ",{"text":2083,"type":38,"marks":2084},"gov.uk's national minimum wage page",[2085],{"type":2045,"attrs":2086},{"href":2087,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.gov.uk/national-minimum-wage-rates",{"text":2089,"type":38},". Get the date wrong or miss an update, and you could be underpaying workers without realising it.",{"type":34,"attrs":2091,"content":2092},{"textAlign":90},[2093],{"text":2094,"type":38},"One common point of confusion: there's no \"opt in\" to the NLW. Once a worker turns 21, you owe them the higher rate automatically. The same applies when someone turns 18. There's no paperwork to trigger the increase, but there's also no excuse for missing it.",{"type":34,"attrs":2096,"content":2097},{"textAlign":90},[2098,2100,2106],{"text":2099,"type":38},"It's also worth noting the government's direction of travel. In August 2025, the government announced plans to ",{"text":2101,"type":38,"marks":2102},"end what it calls \"discriminatory age bands\" and move towards a single adult rate",[2103],{"type":2045,"attrs":2104},{"href":2105,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.gov.uk/government/news/government-moves-to-end-discriminatory-age-bands-and-unfair-pay",{"text":2107,"type":38},". The Low Pay Commission now has a remit to narrow and eventually remove the gap between the youth rate and the NLW. We'll cover what that means for your labour costs later in this article.",{"type":1989,"attrs":2109,"content":2110},{"level":2057,"textAlign":90},[2111],{"text":2112,"type":38},"Where age-band mistakes happen in scheduling",{"type":34,"attrs":2114,"content":2115},{"textAlign":90},[2116],{"text":2117,"type":38},"Most NMW underpayments aren't intentional. They happen because of gaps in how rotas get built and how working time gets tracked. Here are the three most common ways age-band errors creep into your scheduling process.",{"type":2119,"attrs":2120},"image",{"id":90,"alt":2121,"src":2122,"title":42,"source":90,"copyright":90,"meta_data":2123},"Young hospitality worker reviewing a staff rota on a noticeboard in a restaurant kitchen","//a.storyblok.com/f/64010/0x0/b03fcad90d/image.png",{},{"type":1989,"attrs":2125,"content":2127},{"level":2126,"textAlign":90},3,[2128],{"text":2129,"type":38},"Birthday transitions that change a worker's rate",{"type":34,"attrs":2131,"content":2132},{"textAlign":90},[2133],{"text":2134,"type":38},"When a worker turns 18 or 21, their minimum hourly rate increases immediately on their birthday. There's no grace period and no \"next pay cycle\" buffer. If you built the rota before their birthday using the old rate, that lower rate can carry through into payroll without anyone noticing.",{"type":34,"attrs":2136,"content":2137},{"textAlign":90},[2138,2140,2144],{"text":2139,"type":38},"Picture this: a 17-year-old team member turns 18 on a Wednesday. Their rate needs to jump from ",{"text":2141,"type":38,"marks":2142},"£8.00 to £10.85",[2143],{"type":1286},{"text":2145,"type":38}," that same day. If your rota was published on Monday using the old rate, every shift from Wednesday onwards is an underpayment unless someone catches it.",{"type":34,"attrs":2147,"content":2148},{"textAlign":90},[2149],{"text":2150,"type":38},"The risk multiplies for businesses with large, young teams. The more workers you have clustered around the 18 and 21 thresholds, the more birthday transitions you need to track each month. In hospitality, where Gen Z makes up 63% of shift workers, this can mean several transitions per pay period across a single location.",{"type":1989,"attrs":2152,"content":2153},{"level":2126,"textAlign":90},[2154],{"text":2155,"type":38},"Unpaid time that drags average pay below the minimum",{"type":34,"attrs":2157,"content":2158},{"textAlign":90},[2159,2161,2167],{"text":2160,"type":38},"Here's where things get subtle. Even if you're paying the correct hourly rate, unpaid working time can drag a worker's effective rate below the NMW. Pre-shift briefings, mandatory training sessions, and time spent changing into uniforms all count as working time under ",{"text":2162,"type":38,"marks":2163},"HMRC's working time guidance",[2164],{"type":2045,"attrs":2165},{"href":2166,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.acas.org.uk/working-time-rules",{"text":1580,"type":38},{"type":34,"attrs":2169,"content":2170},{"textAlign":90},[2171,2173,2179],{"text":2172,"type":38},"If you're not capturing this time through proper ",{"text":2174,"type":38,"marks":2175},"time and attendance software",[2176],{"type":2045,"attrs":2177},{"href":2178,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.deputy.com/gb/features/time-and-attendance",{"text":2180,"type":38},", you're dividing the same pay across more hours than you realise. The result: an effective hourly rate that dips below the minimum.",{"type":34,"attrs":2182,"content":2183},{"textAlign":90},[2184,2188],{"text":2185,"type":38,"marks":2186},"Younger workers are more vulnerable",[2187],{"type":1286},{"text":2189,"type":38}," here because their rates sit closer to the floor. A 16-year-old on £8.00 per hour has far less margin than a 22-year-old on £12.71. Even 15 minutes of uncaptured time per shift can push a younger worker below their legal minimum over a pay period.",{"type":1989,"attrs":2191,"content":2192},{"level":2126,"textAlign":90},[2193],{"text":2194,"type":38},"Overtime and split shifts across multiple age-band workers",{"type":34,"attrs":2196,"content":2197},{"textAlign":90},[2198],{"text":2199,"type":38},"When you need to fill a shift at short notice, you might swap a 19-year-old in for a 22-year-old (or the other way around). Each swap changes your labour cost for that shift, and if your system doesn't account for age-band rates, the budget impact goes unnoticed until payroll. This is one of the common payroll problems shift-based businesses face.",{"type":34,"attrs":2201,"content":2202},{"textAlign":90},[2203,2205,2209],{"text":2204,"type":38},"Split shifts add another layer of complexity. If a worker's hours span midnight on their birthday, you may need to apply two different rates within the same shift. Shift swaps without checking rates affect both your ",{"text":2206,"type":38,"marks":2207},"budget and compliance position",[2208],{"type":1286},{"text":1580,"type":38},{"type":34,"attrs":2211,"content":2212},{"textAlign":90},[2213,2215,2221],{"text":2214,"type":38},"There's also the question of labour cost visibility. If you're building rotas based on headcount alone, you won't see the cost difference between staffing a Saturday evening with three 19-year-olds versus three 22-year-olds. That gap (£1.86 per hour per person in this case) adds up quickly over a full rota period. Understanding your ",{"text":2216,"type":38,"marks":2217},"staff rota software's costing features",[2218],{"type":2045,"attrs":2219},{"href":2220,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.deputy.com/gb/features/scheduling-software",{"text":2222,"type":38}," can help you see these differences at a glance.",{"type":34,"attrs":2224,"content":2225},{"textAlign":90},[2226],{"text":2227,"type":38},"The broader point: every time someone moves on or off the rota, you should be checking that the rate assigned to that shift matches the worker filling it.","cms-blog-richtext",{"_uid":2230,"ctas":2231,"theme":2241,"component":2242,"hide_capterra":59,"spacer_bottom":1533,"call_to_action":2243,"call_to_action_style":96},"fed97d56-0fa2-46ac-8690-929bc23f6809",[2232,2236],{"_uid":2233,"link":2234,"text":2235,"type":1595,"component":1596,"analyticsId":42},"ec89034b-2748-4942-9cae-466e1787b630",{"id":42,"url":42,"linktype":61,"fieldtype":62,"cached_url":42},"Start for free",{"_uid":2237,"link":2238,"text":2239,"type":2240,"component":1596,"analyticsId":42},"d9a83aaf-dc2d-44ca-a81c-a58a31ffec61",{"id":42,"url":42,"linktype":61,"fieldtype":62,"cached_url":42},"See how it works","consultation","azure","cms-cta-dark",{"type":31,"content":2244},[2245],{"type":34,"content":2246},[2247],{"text":2248,"type":38},"Discover how Deputy can make managing your team effortless",{"_uid":2250,"content":2251,"component":2228},"822476bb-8399-40dc-b4db-4743cb638acc",{"type":31,"content":2252},[2253,2259,2263,2269,2273,2285,2291,2317,2323,2327,2331,2335,2339,2345,2349,2359,2363,2367,2373,2377,2389,2405,2437,2441,2451,2455,2461,2472,2476,2482,2502,2506,2518,2533,2535,2542,2548,2552,2558,2562,2568,2572,2578],{"type":1989,"attrs":2254,"content":2256},{"id":2255,"level":2057},"how-to-build-rotas-that-support-nmw-compliance",[2257],{"text":2258,"type":38},"How to build rotas that support NMW compliance",{"type":34,"content":2260},[2261],{"text":2262,"type":38},"You can't fix what you can't see. The good news is that most age-band errors are preventable if you build the right checks into your rota process. These aren't complex changes. They're about getting your data right, calculating true costs, and reviewing before you publish. Here's how.",{"type":1989,"attrs":2264,"content":2266},{"id":2265,"level":2126},"store-accurate-worker-profiles-with-date-of-birth-and-pay-rates",[2267],{"text":2268,"type":38},"Store accurate worker profiles with date of birth and pay rates",{"type":34,"content":2270},[2271],{"text":2272,"type":38},"Every worker profile needs a date of birth and their current NMW rate clearly recorded. This sounds basic, but it's the foundation everything else relies on. If the data isn't there, no system (manual or automated) can flag a rate mismatch.",{"type":34,"content":2274},[2275,2277,2283],{"text":2276,"type":38},"Set yourself a reminder process for upcoming birthday transitions. ",{"text":2278,"type":38,"marks":2279},"ACAS guidance on NMW entitlement",[2280],{"type":2045,"attrs":2281},{"href":2282,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.acas.org.uk/national-minimum-wage-entitlement",{"text":2284,"type":38}," provides a helpful reference for understanding which rate applies to which worker. When a worker is approaching 18 or 21, their pay rate needs updating on the exact date they cross that threshold.",{"type":34,"content":2286},[2287],{"text":2288,"type":38,"marks":2289},"Checklist for when a worker moves age bands:",[2290],{"type":1286},{"type":2000,"content":2292},[2293,2299,2305,2311],{"type":2003,"content":2294},[2295],{"type":34,"content":2296},[2297],{"text":2298,"type":38},"Update their hourly rate in your scheduling and payroll systems on their birthday",{"type":2003,"content":2300},[2301],{"type":34,"content":2302},[2303],{"text":2304,"type":38},"Review any rotas already published that include shifts on or after that date",{"type":2003,"content":2306},[2307],{"type":34,"content":2308},[2309],{"text":2310,"type":38},"Confirm the updated rate feeds through to payroll for that pay period",{"type":2003,"content":2312},[2313],{"type":34,"content":2314},[2315],{"text":2316,"type":38},"Document the change for your records",{"type":1989,"attrs":2318,"content":2320},{"id":2319,"level":2126},"calculate-true-hourly-cost-per-shift-including-all-working-time",[2321],{"text":2322,"type":38},"Calculate true hourly cost per shift including all working time",{"type":34,"content":2324},[2325],{"text":2326,"type":38},"Your rota shows scheduled hours, but your actual obligation is based on total working time. That includes pre-shift briefings, post-shift handovers, mandatory training, and any other time workers are required to be available.",{"type":34,"content":2328},[2329],{"text":2330,"type":38},"Factor all of this into your shift cost calculations. If a worker is scheduled for eight hours but spends an additional 20 minutes in a pre-shift meeting, their effective shift length is eight hours and 20 minutes. Divide their pay by the true hours worked, and check that the result still meets or exceeds their age-band rate.",{"type":34,"content":2332},[2333],{"text":2334,"type":38},"This matters most for workers on the lowest rates. A 16-year-old earning £8.00 per hour only needs 12 minutes of uncaptured time per four-hour shift to dip below their effective minimum over a week. Run the calculation regularly, especially after adding new training requirements or changing shift start procedures.",{"type":2119,"attrs":2336},{"alt":2337,"src":2338,"title":42},"Retail store manager checking staff scheduling details on a laptop at a back-office desk","//a.storyblok.com/f/64010/0x0/b69b2788b4/image.png",{"type":1989,"attrs":2340,"content":2342},{"id":2341,"level":2126},"review-the-rota-before-publishing-to-catch-rate-mismatches",[2343],{"text":2344,"type":38},"Review the rota before publishing to catch rate mismatches",{"type":34,"content":2346},[2347],{"text":2348,"type":38},"Before you hit publish on any rota, check that each worker's shift cost reflects their current age-band rate. Pay close attention to workers who recently crossed a threshold or who are about to.",{"type":34,"content":2350},[2351,2353,2357],{"text":2352,"type":38},"This is where having the right tools makes a real difference. Deputy's scheduling tools allow managers to configure age-based pay rates and surface potential issues for review before rotas go live. The platform tracks date of birth data so managers can see when workers approach an ",{"text":2354,"type":38,"marks":2355},"age-band change",[2356],{"type":1286},{"text":2358,"type":38},". This means you can spot a mismatch in the planning stage, rather than discovering it after payroll has already run.",{"type":34,"content":2360},[2361],{"text":2362,"type":38},"As Wasib Awan, Box Office Manager at Winter Wonderland Hyde Park, explains: \"On Deputy you can cap people's work to 40 hours a week and make sure everybody gets at least some sort of a break during the week. But with the previous process it was all manual [and] time consuming.\"",{"type":34,"content":2364},[2365],{"text":2366,"type":38},"The principle applies directly to NMW compliance support: catch issues in the rota, not in the payslip. When you can see each worker's age-band rate alongside their shifts, you have a clear view of where potential mismatches sit before anything reaches payroll.",{"type":1989,"attrs":2368,"content":2370},{"id":2369,"level":2057},"what-happens-when-you-get-it-wrong-hmrc-enforcement",[2371],{"text":2372,"type":38},"What happens when you get it wrong: HMRC enforcement",{"type":34,"content":2374},[2375],{"text":2376,"type":38},"HMRC doesn't distinguish between intentional underpayment and an honest mistake. If you've paid below the minimum wage, the consequences are the same regardless of your intent.",{"type":34,"content":2378},[2379,2381,2387],{"text":2380,"type":38},"Any worker can report a suspected underpayment directly to HMRC through the online ",{"text":2382,"type":38,"marks":2383},"pay and work rights complaint form",[2384],{"type":2045,"attrs":2385},{"href":2386,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.gov.uk/government/publications/pay-and-work-rights-complaints",{"text":2388,"type":38},", and HMRC can investigate any employer at any time. You don't need a formal complaint to trigger an investigation. HMRC conducts proactive audits across industries, with hospitality and retail among the most frequently reviewed sectors.",{"type":34,"content":2390},[2391,2395,2397,2403],{"text":2392,"type":38,"marks":2393},"The penalties are significant",[2394],{"type":1286},{"text":2396,"type":38}," (as set out in ",{"text":2398,"type":38,"marks":2399},"government guidance on paying the minimum wage",[2400],{"type":2045,"attrs":2401},{"href":2402,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.gov.uk/national-minimum-wage/employers-and-the-minimum-wage",{"text":2404,"type":38},"):",{"type":2000,"content":2406},[2407,2419,2425,2431],{"type":2003,"content":2408},[2409],{"type":34,"content":2410},[2411,2413,2417],{"text":2412,"type":38},"Arrears must be paid at the ",{"text":2414,"type":38,"marks":2415},"current NMW rate",[2416],{"type":1286},{"text":2418,"type":38},", not the rate in force when the underpayment occurred. This means a small historical shortfall can become a much larger bill",{"type":2003,"content":2420},[2421],{"type":34,"content":2422},[2423],{"text":2424,"type":38},"Financial penalties that can reach up to 200% of the total arrears owed",{"type":2003,"content":2426},[2427],{"type":34,"content":2428},[2429],{"text":2430,"type":38},"Public naming on the government's list of employers who have underpaid workers",{"type":2003,"content":2432},[2433],{"type":34,"content":2434},[2435],{"text":2436,"type":38},"Potential criminal prosecution for the most serious or deliberate cases",{"type":34,"content":2438},[2439],{"text":2440,"type":38},"The public naming element carries reputational risk beyond the financial penalty itself. HMRC publishes the names of employers who have breached minimum wage rules, and these lists are regularly picked up by media outlets. Past rounds have included household-name brands alongside small local businesses.",{"type":34,"content":2442},[2443,2445,2449],{"text":2444,"type":38},"It's also worth knowing that HMRC's approach has become ",{"text":2446,"type":38,"marks":2447},"more proactive",[2448],{"type":1286},{"text":2450,"type":38}," in recent years. They don't just wait for complaints. Targeted enforcement campaigns focus on sectors with high proportions of young, minimum-wage workers, including hospitality and retail.",{"type":34,"content":2452},[2453],{"text":2454,"type":38},"The message is clear: prevention through good rota practice costs far less than correction after the fact.",{"type":1989,"attrs":2456,"content":2458},{"id":2457,"level":2057},"the-future-of-nmw-age-bands-whats-changing",[2459],{"text":2460,"type":38},"The future of NMW age bands: what's changing",{"type":34,"content":2462},[2463,2465,2470],{"text":2464,"type":38},"In August 2025, the UK government announced its intention to end what it described as ",{"text":2466,"type":38,"marks":2467},"\"discriminatory age bands\"",[2468],{"type":2045,"attrs":2469},{"href":2105,"uuid":90,"anchor":90,"target":1763,"linktype":194},{"text":2471,"type":38}," in the minimum wage structure. Under current proposals, the Low Pay Commission has been given a new remit to narrow and eventually remove the differential between the youth rate and the National Living Wage.",{"type":34,"content":2473},[2474],{"text":2475,"type":38},"The government hasn't confirmed a fixed timeline. It has indicated the changes will be phased rather than immediate, giving businesses time to adjust. But the direction is clear: younger workers will eventually earn the same minimum rate as everyone else.",{"type":34,"content":2477},[2478],{"text":2479,"type":38,"marks":2480},"What this means for your business:",[2481],{"type":1286},{"type":2000,"content":2483},[2484,2490,2496],{"type":2003,"content":2485},[2486],{"type":34,"content":2487},[2488],{"text":2489,"type":38},"Plan for rising wage costs if you employ a high proportion of workers aged 18 to 20",{"type":2003,"content":2491},[2492],{"type":34,"content":2493},[2494],{"text":2495,"type":38},"The cost advantage of staffing shifts with younger workers will gradually disappear",{"type":2003,"content":2497},[2498],{"type":34,"content":2499},[2500],{"text":2501,"type":38},"Budget forecasting should factor in annual narrowing of the gap between youth and adult rates",{"type":34,"content":2503},[2504],{"text":2505,"type":38},"On the positive side, a single rate will simplify your rota process considerably. Fewer age bands means fewer rate mismatches to track and fewer birthday transitions to manage. The administrative burden of monitoring age-related pay changes will shrink as the system becomes simpler.",{"type":34,"content":2507},[2508,2510,2516],{"text":2509,"type":38},"But in the short to medium term, you need to prepare for higher labour costs as the younger rates converge upward with the NLW. If you currently staff heavily with workers aged 18 to 20 (common in hospitality and retail, where strong ",{"text":2511,"type":38,"marks":2512},"hospitality retention strategies",[2513],{"type":2045,"attrs":2514},{"href":2515,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.deputy.com/gb/blog/4-powerful-hospitality-retention-strategies-you-must-try-now",{"text":2517,"type":38}," already matter), your wage bill will increase year on year as the differential narrows. Factor this into your workforce planning and budget forecasts now, rather than absorbing the increase as a surprise each April.",{"type":34,"content":2519},[2520,2524,2526,2531],{"text":2521,"type":38,"marks":2522},"Ready to simplify your rota management?",[2523],{"type":1286},{"text":2525,"type":38}," ",{"text":1598,"type":38,"marks":2527},[2528],{"type":2045,"attrs":2529},{"href":2530,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.deputy.com/gb/free-trial",{"text":2532,"type":38}," and see how configurable pay rates and scheduling tools can help you stay on top of age-band requirements.",{"type":2534},"horizontal_rule",{"type":1989,"attrs":2536,"content":2539},{"id":2537,"level":2538},"faq",4,[2540],{"text":2541,"type":38},"FAQ",{"type":34,"content":2543},[2544],{"text":2545,"type":38,"marks":2546},"What are the national minimum wage age bands in the UK?",[2547],{"type":1286},{"type":34,"content":2549},[2550],{"text":2551,"type":38},"The UK has four NMW/NLW bands from April 2026: £12.71 per hour for workers aged 21 and over (National Living Wage), £10.85 for ages 18 to 20, £8.00 for 16 to 17-year-olds, and £8.00 for eligible apprentices. Deputy lets you configure these rates per worker so you can see the correct cost reflected in your rota.",{"type":34,"content":2553},[2554],{"text":2555,"type":38,"marks":2556},"What happens when an employee moves between NMW age bands?",[2557],{"type":1286},{"type":34,"content":2559},[2560],{"text":2561,"type":38},"Their new rate applies immediately on their birthday. You need to update their pay rate in both your scheduling and payroll systems on that date. Deputy tracks date of birth data so managers can see when workers approach a rate change and plan accordingly.",{"type":34,"content":2563},[2564],{"text":2565,"type":38,"marks":2566},"Can my rota software flag NMW breaches before payroll?",[2567],{"type":1286},{"type":34,"content":2569},[2570],{"text":2571,"type":38},"Deputy's scheduling tools allow you to configure age-based pay rates and surface potential issues for manager review before you publish your rota. This helps you catch mismatches in the planning stage rather than after payroll has run.",{"type":34,"content":2573},[2574],{"text":2575,"type":38,"marks":2576},"Are NMW age bands being removed?",[2577],{"type":1286},{"type":34,"content":2579},[2580],{"text":2581,"type":38},"Under current government proposals announced in August 2025, yes. The government gave the Low Pay Commission a remit to narrow and eventually remove the gap between youth rates and the National Living Wage. No fixed timeline exists yet, but the government plans to phase changes over coming years.","blog-post","2026-06-11 00:00",{"_uid":2585,"title":41,"imgSrc":42,"plugin":43,"imageAlt":2586,"minWidth":1272,"imageName":2587,"imageS3Key":2588,"description":44,"mobileWidth":1541,"desktopWidth":1541,"assetSelector":42,"imagePublicUrl":2589,"imageOriginalUrl":2590,"sourceImageWidth":1272,"sourceImageHeight":1800},"0b4dd52e-c0bf-43ee-ad02-348e0607dba8","Diverse group of shift workers of varying ages standing together outside a UK cafe at the start of a 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Tipping Act for Restaurants: What Owners Need to Know","2026-07-06T04:08:37.918Z","2026-07-06T04:10:58.441Z","2026-07-06T04:10:58.460Z",195056918241537,"5bfaeb49-3875-472e-803a-00587f41be35",{"seo":2676,"_uid":2679,"AI_SEO":42,"author":1982,"content":2680,"headline":2669,"component":2582,"post_date":3310,"thumbnail":3311,"types_tag":3317,"features_tag":3324,"show_resource":59,"industries_tag":3325,"related_articles":3368},{"title":15,"plugin":16,"seoTitle":2669,"seoKeywords":2677,"seoTitleInput":2669,"seoDescription":2678},"tipping act restaurant UK\nUK tipping act\ntipping law UK\nservice charge law UK\nemployment allocation of tips act 2023\ntronc system UK\nfair tips UK\ntips distribution UK restaurants\ntipping act hospitality\nrestaurant tipping policy UK\nqualifying tips UK\ntipping act 2023\nemployment rights act 2025 tips\ntipping act penalties\nrestaurant tip distribution","The UK Tipping Act requires restaurants to pass 100% of tips to staff. Learn what qualifies, how to set up fair distribution, and what changes in 2026.","abea5aea-8494-4eaf-a029-7b0ad0e27113",[2681,3018,3032],{"_uid":2682,"content":2683,"component":2228},"4ad7cbdd-a82b-45a0-a946-596dbdafeb4b",{"type":31,"content":2684},[2685,2687,2693,2730,2743,2748,2753,2758,2769,2774,2779,2781,2786,2791,2802,2813,2818,2823,2828,2854,2859,2871,2876,2881,2886,2891,2896,2901,2914,2933,2938,2943,2954,2959,2964,2976,2981,2992,2997],{"type":1989,"attrs":2686},{"level":1991,"textAlign":90},{"type":34,"attrs":2688,"content":2689},{"textAlign":90},[2690],{"text":1996,"type":38,"marks":2691},[2692],{"type":1286},{"type":2000,"content":2694},[2695,2702,2709,2716,2723],{"type":2003,"content":2696},[2697],{"type":34,"attrs":2698,"content":2699},{"textAlign":90},[2700],{"text":2701,"type":38},"All qualifying tips (card payments, service charges, and employer-controlled tips) must go to workers in full, with no deductions beyond tax and NI.",{"type":2003,"content":2703},[2704],{"type":34,"attrs":2705,"content":2706},{"textAlign":90},[2707],{"text":2708,"type":38},"You need a written tipping policy, detailed distribution records retained for three years, and a fair allocation method that considers hours worked and role type.",{"type":2003,"content":2710},[2711],{"type":34,"attrs":2712,"content":2713},{"textAlign":90},[2714],{"text":2715,"type":38},"Tips must reach workers by the end of the month after they're received.",{"type":2003,"content":2717},[2718],{"type":34,"attrs":2719,"content":2720},{"textAlign":90},[2721],{"text":2722,"type":38},"From October 2026, you'll need to formally consult staff on your tipping policy and review it every three years.",{"type":2003,"content":2724},[2725],{"type":34,"attrs":2726,"content":2727},{"textAlign":90},[2728],{"text":2729,"type":38},"Time tracking and shift records help you demonstrate fair allocation and meet record-keeping requirements without extra admin.",{"type":34,"attrs":2731,"content":2732},{"textAlign":90},[2733,2735,2741],{"text":2734,"type":38},"If you run a restaurant in the UK, you already know that tips aren't simple. You're splitting card payments between front-of-house and kitchen staff, tracking service charges across busy shifts, and figuring out what agency workers are owed. The ",{"text":2736,"type":38,"marks":2737},"Employment (Allocation of Tips) Act 2023",[2738],{"type":2045,"attrs":2739},{"href":2740,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.legislation.gov.uk/ukpga/2023/13",{"text":2742,"type":38}," has been in force since October 2024, and it changed the rules for how you handle all of this.",{"type":34,"attrs":2744,"content":2745},{"textAlign":90},[2746],{"text":2747,"type":38},"But there's more coming. The Employment Rights Act 2025 introduces new consultation requirements expected to take effect in October 2026. And with tip volumes rising alongside the UK's tourism recovery, getting your processes right is more urgent than it was a year ago.",{"type":34,"attrs":2749,"content":2750},{"textAlign":90},[2751],{"text":2752,"type":38},"This article gives you a practical breakdown of what the tipping act means for restaurant operators specifically, how to set up tip distribution that meets the Act's requirements, and what to prepare for next.",{"type":1989,"attrs":2754,"content":2755},{"level":2057,"textAlign":90},[2756],{"text":2757,"type":38},"What the Tipping Act requires from your restaurant",{"type":34,"attrs":2759,"content":2760},{"textAlign":90},[2761,2763,2767],{"text":2762,"type":38},"The core rule is straightforward: ",{"text":2764,"type":38,"marks":2765},"100% of qualifying tips",[2766],{"type":1286},{"text":2768,"type":38}," must go to your workers. You can't take deductions from tips for any reason other than tax and National Insurance. No admin fees, no card processing charges, no \"house share.\" The full amount reaches your team.",{"type":34,"attrs":2770,"content":2771},{"textAlign":90},[2772],{"text":2773,"type":38},"But \"qualifying tips\" has a specific meaning for restaurants. It covers card tips added at the point of sale, service charges you add to bills, and app-based tips where you (the employer) have control over the money at any point. Cash tips left on tables that your waiters pocket directly? Those aren't qualifying tips, unless you collect or pool them through a central system.",{"type":2119,"attrs":2775},{"id":90,"alt":2776,"src":2777,"title":42,"source":90,"copyright":90,"meta_data":2778},"Restaurant manager reviewing shift data on a tablet at the service counter during evening service","//a.storyblok.com/f/64010/0x0/1e500dd141/image.png",{},{"type":34,"attrs":2780},{"textAlign":90},{"type":34,"attrs":2782,"content":2783},{"textAlign":90},[2784],{"text":2785,"type":38},"Service charges deserve special attention. If you add a discretionary service charge to bills and then distribute it to staff, that's a qualifying tip under the Act. The same applies if your point-of-sale system prompts customers to add a percentage. If you control the money at any stage between the customer paying and the worker receiving it, the Act applies.",{"type":1989,"attrs":2787,"content":2788},{"level":2126,"textAlign":90},[2789],{"text":2790,"type":38},"Distribution deadlines and record-keeping",{"type":34,"attrs":2792,"content":2793},{"textAlign":90},[2794,2796,2800],{"text":2795,"type":38},"You need to get tips into your workers' hands by the ",{"text":2797,"type":38,"marks":2798},"end of the month following receipt",[2799],{"type":1286},{"text":2801,"type":38},". If a customer pays a card tip on 15 March, that money must reach the relevant worker by 30 April at the latest.",{"type":34,"attrs":2803,"content":2804},{"textAlign":90},[2805,2807,2811],{"text":2806,"type":38},"The record-keeping obligation is just as important. You're required to maintain detailed records of all tips received and distributed for a ",{"text":2808,"type":38,"marks":2809},"minimum of three years",[2810],{"type":1286},{"text":2812,"type":38},". Workers have the right to request access to these records, so you need a system that can produce them on demand.",{"type":1989,"attrs":2814,"content":2815},{"level":2126,"textAlign":90},[2816],{"text":2817,"type":38},"Written policy and agency workers",{"type":34,"attrs":2819,"content":2820},{"textAlign":90},[2821],{"text":2822,"type":38},"Where tipping is a regular part of your business (and in restaurants, it almost always is), you need a written tipping policy. This must explain how tips are collected, how they're allocated, the timeline for payments, and how staff can view their records.",{"type":34,"attrs":2824,"content":2825},{"textAlign":90},[2826],{"text":2827,"type":38},"Agency workers are entitled to tips on the same basis as your directly employed team. If you use agency staff for busy Friday shifts or holiday cover, they need to be included in your distribution for the hours they worked. This applies even if they're employed by the agency rather than by you directly.",{"type":34,"attrs":2829,"content":2830},{"textAlign":90},[2831,2833,2837,2839,2845,2847,2853],{"text":2832,"type":38},"The penalty for getting this wrong? Workers can bring a claim to an Employment Tribunal, which can award ",{"text":2834,"type":38,"marks":2835},"compensation of up to £5,000",[2836],{"type":1286},{"text":2838,"type":38}," per affected worker and order future compliance with the Act. For a busy restaurant with 30 staff, that exposure adds up quickly. The ",{"text":2840,"type":38,"marks":2841},"ACAS guidance on tips",[2842],{"type":2045,"attrs":2843},{"href":2844,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.acas.org.uk/tips-and-service-charges",{"text":2846,"type":38}," provides further detail on how these obligations apply in practice. For a broader overview of the legislation and your obligations, see our ",{"text":2848,"type":38,"marks":2849},"UK tipping legislation guide",[2850],{"type":2045,"attrs":2851},{"href":2852,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.deputy.com/gb/blog/uk-tipping-legislation-your-essential-guide-to-compliance-and-employee-rights",{"text":1580,"type":38},{"type":1989,"attrs":2855,"content":2856},{"level":2057,"textAlign":90},[2857],{"text":2858,"type":38},"How to set up fair tip distribution in your restaurant",{"type":34,"attrs":2860,"content":2861},{"textAlign":90},[2862,2864,2869],{"text":2863,"type":38},"Setting up a system that meets the Act's requirements isn't just about following the law. With international arrivals forecast to exceed 45 million visitors in 2026 and spending projected to surpass £35 billion (according to the ",{"text":2865,"type":38,"marks":2866},"Deputy Big Shift Report 2026, UK",[2867],{"type":2045,"attrs":2868},{"href":2047,"uuid":90,"anchor":90,"target":1763,"linktype":194},{"text":2870,"type":38},"), tip volumes in UK restaurants are only going one way. Getting your system right now saves you headaches as those volumes grow.",{"type":2119,"attrs":2872},{"id":90,"alt":2873,"src":2874,"title":42,"source":90,"copyright":90,"meta_data":2875},"Restaurant team reviewing a tipping policy document on a noticeboard in the break room","//a.storyblok.com/f/64010/0x0/51725518d5/image.png",{},{"type":1989,"attrs":2877,"content":2878},{"level":2126,"textAlign":90},[2879],{"text":2880,"type":38},"Write a clear tipping policy",{"type":34,"attrs":2882,"content":2883},{"textAlign":90},[2884],{"text":2885,"type":38},"Your written policy needs to cover four things: how tips are collected, how they're allocated between staff, the timeline for distribution, and how workers can view their own records.",{"type":34,"attrs":2887,"content":2888},{"textAlign":90},[2889],{"text":2890,"type":38},"Make the policy accessible to everyone who works in your restaurant, including agency staff. Pin it up in the break room, include it in onboarding materials, and keep an electronic copy that staff can access anytime. From October 2026, you'll also need to show you've consulted staff on this policy (more on that below).",{"type":1989,"attrs":2892,"content":2893},{"level":2126,"textAlign":90},[2894],{"text":2895,"type":38},"Choose your distribution method",{"type":34,"attrs":2897,"content":2898},{"textAlign":90},[2899],{"text":2900,"type":38},"You have two main options. First, employer-managed distribution, where you handle the maths yourself. This works for smaller restaurants with a single location and a stable team. Second, an independent tronc system, which is better suited to multi-site operations or larger teams.",{"type":34,"attrs":2902,"content":2903},{"textAlign":90},[2904,2906,2912],{"text":2905,"type":38},"The factors you'll need to weigh for a restaurant include the split between front-of-house and kitchen staff, hours worked during the period, role type, and seniority. The ",{"text":2907,"type":38,"marks":2908},"Code of Practice",[2909],{"type":2045,"attrs":2910},{"href":2911,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.gov.uk/government/publications/distributing-tips-fairly-statutory-code-of-practice/code-of-practice-on-fair-and-transparent-distribution-of-tips-html-version",{"text":2913,"type":38}," says allocation must be \"fair\" but doesn't mandate a specific formula. Your rationale just needs to be documented and transparent.",{"type":34,"attrs":2915,"content":2916},{"textAlign":90},[2917,2919,2923,2925,2931],{"text":2918,"type":38},"Gen Z represents ",{"text":2920,"type":38,"marks":2921},"63% of UK hospitality shift workers",[2922],{"type":1286},{"text":2924,"type":38}," in 2025 (Deputy Big Shift Report 2026, UK). This generation expects transparency about pay and tips as standard, particularly when ",{"text":2926,"type":38,"marks":2927},"hiring in hospitality",[2928],{"type":2045,"attrs":2929},{"href":2930,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.deputy.com/gb/blog/the-successful-managers-guide-to-hiring",{"text":2932,"type":38}," is competitive. A clear, documented distribution method isn't just a legal requirement; it's what your workforce expects.",{"type":1989,"attrs":2934,"content":2935},{"level":2126,"textAlign":90},[2936],{"text":2937,"type":38},"Set up your tronc system",{"type":34,"attrs":2939,"content":2940},{"textAlign":90},[2941],{"text":2942,"type":38},"A tronc is an independent arrangement for distributing tips, managed by a \"troncmaster\" (who can be a staff member, an accountant, or an external provider). The key advantage? Tips distributed through a properly run tronc aren't subject to employer National Insurance contributions.",{"type":34,"attrs":2944,"content":2945},{"textAlign":90},[2946,2948,2952],{"text":2947,"type":38},"But here's the critical point: even with an independent tronc, ",{"text":2949,"type":38,"marks":2950},"the employer remains legally responsible",[2951],{"type":1286},{"text":2953,"type":38}," for fair distribution. If the tronc isn't distributing tips fairly, you need to raise concerns, change the troncmaster, or end the arrangement entirely.",{"type":34,"attrs":2955,"content":2956},{"textAlign":90},[2957],{"text":2958,"type":38},"Deputy's rota data shows exactly who worked which shifts and hours at each location. This gives you the foundation for hours-based tip allocation, whether you manage distribution yourself or provide data to your troncmaster. UK restaurant chains like Honest Burgers are managing these tipping challenges at scale across hundreds of team members, relying on accurate shift records to inform fair distribution.",{"type":1989,"attrs":2960,"content":2961},{"level":2057,"textAlign":90},[2962],{"text":2963,"type":38},"What's changing in October 2026",{"type":34,"attrs":2965,"content":2966},{"textAlign":90},[2967,2968,2974],{"text":2070,"type":38},{"text":2969,"type":38,"marks":2970},"Employment Rights Act 2025",[2971],{"type":2045,"attrs":2972},{"href":2973,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.legislation.gov.uk/ukpga/2025/36",{"text":2975,"type":38}," builds on the original Tipping Act with new consultation requirements. Under these provisions, you'll need to formally consult with your workforce (or their trade union representatives) about your tips policy before it takes effect.",{"type":34,"attrs":2977,"content":2978},{"textAlign":90},[2979],{"text":2980,"type":38},"This means more than just handing out a policy document. You'll need to demonstrate that you've shared the proposed policy, given workers a genuine opportunity to provide feedback, and considered their input before finalising the approach. For restaurants with trade union representation, you'll consult through those channels. For everyone else, direct consultation with staff is the requirement.",{"type":34,"attrs":2982,"content":2983},{"textAlign":90},[2984,2986,2990],{"text":2985,"type":38},"A review of the policy, subject to further consultation, must then take place ",{"text":2987,"type":38,"marks":2988},"every three years",[2989],{"type":1286},{"text":2991,"type":38},". This isn't a one-and-done exercise.",{"type":34,"attrs":2993,"content":2994},{"textAlign":90},[2995],{"text":2996,"type":38},"These provisions are expected to come into force in October 2026. The practical implication for restaurant operators is clear: start documenting your consultation process now. If you're already running staff meetings or team briefings about tips, record the dates, attendance, and key discussion points. If you haven't started those conversations, now's the time.",{"type":34,"attrs":2998,"content":2999},{"textAlign":90},[3000,3002,3008,3010,3016],{"text":3001,"type":38},"Deputy's ",{"text":3003,"type":38,"marks":3004},"team communication",[3005],{"type":2045,"attrs":3006},{"href":3007,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.deputy.com/gb/features/team-engagement",{"text":3009,"type":38}," tools (like the News Feed feature) give you a way to share policy updates with your team and document that you've done so. ",{"text":3011,"type":38,"marks":3012},"Deputy Messaging",[3013],{"type":2045,"attrs":3014},{"href":3015,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.deputy.com/gb/features/collaboration",{"text":3017,"type":38}," creates a timestamped record of when information was shared and who received it, which supports your consultation obligations when the new requirements take effect.",{"_uid":3019,"ctas":3020,"theme":2241,"component":2242,"hide_capterra":59,"spacer_bottom":1533,"call_to_action":3027,"call_to_action_style":96},"cc244b3f-253d-4f8e-becd-88665c2e6f6c",[3021,3024],{"_uid":3022,"link":3023,"text":2235,"type":1595,"component":1596,"analyticsId":42},"f4000388-802c-43b8-9bfe-6eac24c44054",{"id":42,"url":42,"linktype":61,"fieldtype":62,"cached_url":42},{"_uid":3025,"link":3026,"text":2239,"type":2240,"component":1596,"analyticsId":42},"9a51101f-6e53-41d5-bbf4-d0b04aba6d18",{"id":42,"url":42,"linktype":61,"fieldtype":62,"cached_url":42},{"type":31,"content":3028},[3029],{"type":34,"content":3030},[3031],{"text":2248,"type":38},{"_uid":3033,"content":3034,"component":2228},"3015fd1d-8fa4-45a0-9181-66b9e504d11e",{"type":31,"content":3035},[3036,3042,3054,3060,3064,3070,3074,3078,3084,3088,3094,3104,3108,3114,3118,3124,3128,3132,3138,3142,3146,3152,3156,3188,3192,3198,3202,3206,3215,3225,3231,3235,3239,3257,3258,3262,3268,3280,3286,3290,3296,3300,3306],{"type":1989,"attrs":3037,"content":3039},{"id":3038,"level":2057},"common-mistakes-restaurants-make-with-the-tipping-act",[3040],{"text":3041,"type":38},"Common mistakes restaurants make with the Tipping Act",{"type":34,"content":3043},[3044,3046,3052],{"text":3045,"type":38},"UK hospitality hiring has settled into the 3-6% monthly range, down from 8-10% during the recovery period (Deputy Big Shift Report 2026, UK). That workforce stability, reflected in broader ",{"text":3047,"type":38,"marks":3048},"hospitality workforce trends",[3049],{"type":2045,"attrs":3050},{"href":3051,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.deputy.com/gb/blog/the-big-shift-the-rise-of-the-neighbourhood-economy",{"text":3053,"type":38},", means most of your staff will be around long enough to notice if tips aren't handled properly. Here are the traps to avoid.",{"type":1989,"attrs":3055,"content":3057},{"id":3056,"level":2126},"deducting-card-processing-fees",[3058],{"text":3059,"type":38},"Deducting card processing fees",{"type":34,"content":3061},[3062],{"text":3063,"type":38},"You can't deduct card processing fees from tips before distributing them. Under the Act, 100% of the qualifying tip amount goes to workers. If your card processor charges 1.5% on a £10 tip, you absorb that cost. It's the restaurant's responsibility, not your team's.",{"type":1989,"attrs":3065,"content":3067},{"id":3066,"level":2126},"pooling-tips-across-locations",[3068],{"text":3069,"type":38},"Pooling tips across locations",{"type":34,"content":3071},[3072],{"text":3073,"type":38},"Tips must stay at the location where they're earned. If you run multiple restaurants, you can't pool tips from a busy Friday night at one site to subsidise a quiet Tuesday at another. Each location's tips belong to the workers at that location during the period they were earned.",{"type":34,"content":3075},[3076],{"text":3077,"type":38},"This catches out restaurant groups more than independents. If you operate three sites, you need three separate tip pools and three sets of distribution records.",{"type":1989,"attrs":3079,"content":3081},{"id":3080,"level":2126},"forgetting-back-of-house-staff",[3082],{"text":3083,"type":38},"Forgetting back-of-house staff",{"type":34,"content":3085},[3086],{"text":3087,"type":38},"The split between front-of-house and kitchen staff is one of the most contentious areas. The Act doesn't require equal distribution, but your policy must explain why you've chosen your allocation method. Leaving kitchen staff out entirely will almost certainly be considered unfair.",{"type":1989,"attrs":3089,"content":3091},{"id":3090,"level":2126},"missing-the-payment-deadline",[3092],{"text":3093,"type":38},"Missing the payment deadline",{"type":34,"content":3095},[3096,3098,3102],{"text":3097,"type":38},"Tips must reach workers by the ",{"text":3099,"type":38,"marks":3100},"end of the following month",[3101],{"type":1286},{"text":3103,"type":38},". Late payments are a breach of the Act, regardless of the reason. \"We were short-staffed in admin\" or \"the troncmaster was on holiday\" won't be a defence.",{"type":34,"content":3105},[3106],{"text":3107,"type":38},"If your payroll cycle doesn't align with this requirement, you need to find a workaround. Some restaurants run a separate tip payment outside of the main payroll cycle to make sure they hit the deadline.",{"type":1989,"attrs":3109,"content":3111},{"id":3110,"level":2126},"failing-to-keep-records",[3112],{"text":3113,"type":38},"Failing to keep records",{"type":34,"content":3115},[3116],{"text":3117,"type":38},"Three years of detailed records. That's the minimum. If a former worker brings a tribunal claim two years after leaving, you need to produce records showing exactly what they received and why. \"We lost the spreadsheet\" won't hold up.",{"type":1989,"attrs":3119,"content":3121},{"id":3120,"level":2126},"excluding-agency-staff",[3122],{"text":3123,"type":38},"Excluding agency staff",{"type":34,"content":3125},[3126],{"text":3127,"type":38},"Agency workers are entitled to tips on the same basis as directly employed staff. If you bring in agency cover for a Friday evening shift, they're part of your tip distribution for that shift.",{"type":34,"content":3129},[3130],{"text":3131,"type":38},"Deputy's time tracking records provide timestamped evidence of who worked where and when. This supports fair allocation across all worker types and gives you the workforce recordkeeping the Act requires.",{"type":1989,"attrs":3133,"content":3135},{"id":3134,"level":2057},"how-to-keep-your-tip-records-organised",[3136],{"text":3137,"type":38},"How to keep your tip records organised",{"type":34,"content":3139},[3140],{"text":3141,"type":38},"The record-keeping requirement is where many restaurants struggle. You need to track total tips received, amounts distributed to each worker, dates of receipt and distribution, and the rationale behind your allocation.",{"type":2119,"attrs":3143},{"alt":3144,"src":3145,"title":42},"Restaurant owner working on tip records at a desk in a back office","//a.storyblok.com/f/64010/0x0/d2b80da417/image.png",{"type":1989,"attrs":3147,"content":3149},{"id":3148,"level":2126},"what-you-need-to-record",[3150],{"text":3151,"type":38},"What you need to record",{"type":34,"content":3153},[3154],{"text":3155,"type":38},"For every tip distribution period, your records should show:",{"type":2000,"content":3157},[3158,3164,3170,3176,3182],{"type":2003,"content":3159},[3160],{"type":34,"content":3161},[3162],{"text":3163,"type":38},"Total amount of qualifying tips received (broken down by type: card tips, service charges, other)",{"type":2003,"content":3165},[3166],{"type":34,"content":3167},[3168],{"text":3169,"type":38},"The allocation calculation, showing how you arrived at each worker's share",{"type":2003,"content":3171},[3172],{"type":34,"content":3173},[3174],{"text":3175,"type":38},"Individual amounts paid to each worker",{"type":2003,"content":3177},[3178],{"type":34,"content":3179},[3180],{"text":3181,"type":38},"The date each payment was made",{"type":2003,"content":3183},[3184],{"type":34,"content":3185},[3186],{"text":3187,"type":38},"The rationale for your allocation method",{"type":34,"content":3189},[3190],{"text":3191,"type":38},"Workers have the right to request their own tip records. When they do, you need to produce them promptly. If you can't find the records or they're incomplete, that's a problem in any tribunal claim.",{"type":1989,"attrs":3193,"content":3195},{"id":3194,"level":2126},"connecting-tips-to-shift-data",[3196],{"text":3197,"type":38},"Connecting tips to shift data",{"type":34,"content":3199},[3200],{"text":3201,"type":38},"Fair allocation depends on knowing who worked what. Hours worked, location, role type, and shift timing all feed into a fair distribution calculation. If you're doing this manually with spreadsheets, you're creating extra admin and increasing the risk of errors.",{"type":34,"content":3203},[3204],{"text":3205,"type":38},"The strongest tip allocation systems link directly to your rota and time tracking data. When you can see that a worker did six hours on a Friday evening shift at your Soho location, you have a clear, defensible basis for their share of that evening's tips.",{"type":34,"content":3207},[3208,3213],{"text":3209,"type":38,"marks":3210},"Deputy's timesheets and shift records",[3211],{"type":2045,"attrs":3212},{"href":2178,"uuid":90,"anchor":90,"target":1763,"linktype":194},{"text":3214,"type":38}," create an automatic reporting of hours worked per location and role. This directly informs tip allocation calculations and supports the three-year record-keeping requirement without adding extra admin to your week. Instead of pulling together data from multiple sources, you have one place where rota data, hours worked, and attendance are already logged.",{"type":34,"content":3216},[3217,3219,3223],{"text":3218,"type":38},"With the ",{"text":2072,"type":38,"marks":3220},[3221],{"type":2045,"attrs":3222},{"href":2087,"uuid":90,"anchor":90,"target":1763,"linktype":194},{"text":3224,"type":38}," increasing to £12.71 from April 2026, margins are tighter than ever. The last thing you need is an Employment Tribunal claim because your tip records weren't up to scratch. An electronic system pays for itself in time saved and risk reduced.",{"type":1989,"attrs":3226,"content":3228},{"id":3227,"level":2126},"electronic-vs-paper-based-records",[3229],{"text":3230,"type":38},"Electronic vs paper-based records",{"type":34,"content":3232},[3233],{"text":3234,"type":38},"Paper records technically meet the legal requirement, but they create practical problems. They're hard to search, easy to lose, and difficult to produce quickly when a worker makes a records request.",{"type":34,"content":3236},[3237],{"text":3238,"type":38},"Electronic record-keeping gives you searchable, timestamped, backed-up records that you can pull up in seconds. When a former team member contacts you two years after leaving to request their tip records (which they're entitled to do), you want to find that information in minutes, not hours.",{"type":34,"content":3240},[3241,3243,3247,3249,3255],{"text":3242,"type":38},"Deputy gives you the rota data, time tracking, and communication tools to support your tipping obligations without piling on extra admin. ",{"text":1598,"type":38,"marks":3244},[3245],{"type":2045,"attrs":3246},{"href":2530,"uuid":90,"anchor":90,"target":1763,"linktype":194},{"text":3248,"type":38}," and see how it fits into your restaurant's workflow, or ",{"text":3250,"type":38,"marks":3251},"contact our sales team",[3252],{"type":2045,"attrs":3253},{"href":3254,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.deputy.com/gb/contact-sales",{"text":3256,"type":38}," to discuss your specific needs.",{"type":2534},{"type":1989,"attrs":3259,"content":3260},{"id":2537,"level":2538},[3261],{"text":2541,"type":38},{"type":34,"content":3263},[3264],{"text":3265,"type":38,"marks":3266},"Does the UK Tipping Act apply to cash tips left on restaurant tables?",[3267],{"type":1286},{"type":34,"content":3269},[3270,3272,3278],{"text":3271,"type":38},"Only if you collect or control them. If waiters keep cash tips directly from their tables without employer involvement, the Act doesn't apply to those tips. However, cash tips are still taxable income for workers. See ",{"text":3273,"type":38,"marks":3274},"HMRC's guidance on tips at work",[3275],{"type":2045,"attrs":3276},{"href":3277,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.gov.uk/tips-at-work",{"text":3279,"type":38}," for details on reporting obligations.",{"type":34,"content":3281},[3282],{"text":3283,"type":38,"marks":3284},"Can I deduct card processing fees from tips before distributing them to staff?",[3285],{"type":1286},{"type":34,"content":3287},[3288],{"text":3289,"type":38},"No. The Act requires 100% of qualifying tips to go to workers. Any card processing fees are the restaurant's responsibility to absorb.",{"type":34,"content":3291},[3292],{"text":3293,"type":38,"marks":3294},"How should I split tips between front-of-house and kitchen staff?",[3295],{"type":1286},{"type":34,"content":3297},[3298],{"text":3299,"type":38},"The Code of Practice says allocation must be \"fair\" based on factors like role type, hours worked, and seniority. 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00:00",{"_uid":3589,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"imageName":3590,"imageS3Key":3591,"description":44,"assetSelector":42,"imagePublicUrl":3592,"imageOriginalUrl":3593,"sourceImageWidth":3594,"sourceImageHeight":3595},"ac759754-84a1-490c-a0b4-729dc5589aca","glenmore-hotel-lp.png","f/64010/315x160/c0bb581129/glenmore-hotel-lp.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/315x160/c0bb581129/glenmore-hotel-lp.png","https://a.storyblok.com/f/64010/315x160/c0bb581129/glenmore-hotel-lp.png",315,160,[],[3598],{"name":747,"created_at":748,"published_at":749,"updated_at":750,"id":751,"uuid":752,"content":3599,"slug":761,"full_slug":762,"sort_by_date":90,"position":763,"tag_list":3602,"is_startpage":17,"parent_id":365,"meta_data":90,"group_id":765,"first_published_at":766,"release_id":90,"lang":96,"path":90,"alternates":3603,"default_full_slug":90,"translated_slugs":90,"_stopResolving":59},{"_uid":754,"icon":3600,"link":3601,"name":747,"subline":760,"headline":747,"component":87},{"_uid":756,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":82,"imageName":42,"imageS3Key":42,"description":44,"mobileWidth":83,"desktopWidth":83,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},{"id":758,"url":42,"linktype":61,"fieldtype":62,"cached_url":759},[],[],{"_uid":3605,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"imageName":42,"imageS3Key":42,"description":44,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},"aef38a8a-00c8-41d4-939d-d05f0aa19802",[],"blog","gb/blog/",[],"4f9e28d5-05a1-42da-ae8b-532fe6f137ce","2022-03-21T05:56:34.462Z",[],"gb",9,{"data":3616,"headers":12727,"perPage":360,"total":12750},{"stories":3617,"cv":12700,"rels":12701,"links":12726},[3618,4350,5104,5413,5649,5899,6531,7028,7654,8195,8283,9951,10423,10658,11048,11483,11671,11863],{"name":3619,"created_at":3620,"published_at":3621,"updated_at":3622,"id":3623,"uuid":3624,"content":3625,"slug":4335,"full_slug":4336,"sort_by_date":90,"position":114,"tag_list":4337,"is_startpage":17,"parent_id":4338,"meta_data":90,"group_id":4339,"first_published_at":4340,"release_id":90,"lang":96,"path":90,"alternates":4341,"default_full_slug":90,"translated_slugs":90},"5 Factors That Impact Retail Labor Forecasting","2024-05-23T12:17:30.698Z","2024-05-29T00:31:24.989Z","2024-05-29T00:31:25.029Z",502335314,"b7f5f319-0711-4ffc-b010-0e39f5490f99",{"seo":3626,"_uid":3632,"footer":24,"header":25,"content":3633,"headline":3630,"component":1792,"post_date":4315,"thumbnail":4316,"types_tag":4324,"header_text":42,"spacing_top":1734,"features_tag":4331,"social_image":4332,"show_resource":59,"industries_tag":4334,"spacing_top_mobile":42},{"_uid":3627,"title":15,"plugin":16,"seoTitle":3628,"description":19,"seoKeywords":3629,"seoTitleInput":3630,"seoDescription":3631},"d2a723a2-d1b1-4b09-9edf-14af1c0511c8","5 Factors That Impact Retail Labour Forecasting — Deputy","Retail labor forecasting, Retail scheduling system, Retail scheduling, Retail employee scheduling software","5 Factors That Impact Retail Labour Forecasting","Retail labour forecasting is invariably more difficult than it sounds. Learn how smart forecasting tools can help balance staff coverage with retail resources.","21fe9639-f0e7-469f-b461-cc864ad3ec7e",[3634,3657,4306],{"_uid":3635,"tags":3636,"text":3637,"image":3647,"theme":48,"subline":3649,"tagline":42,"component":55,"title_tag":56,"embed_code":3652,"show_stars":17,"title_size":3653,"subline_tag":1481,"title_style":96,"signup_terms":42,"subline_size":3654,"signup_cta_id":55,"spacer_bottom":1456,"hide_cta_terms":17,"show_breadcrumb":17,"show_embed_form":17,"primary_cta_href":3655,"primary_cta_text":42,"primary_cta_type":42,"secondary_cta_href":3656,"secondary_cta_text":42,"secondary_cta_type":42,"show_left_squiggle":17,"brand_logo_alignment":42,"show_bottom_squiggle":17,"spacer_bottom_mobile":42},"0ff16f7c-36ec-4c37-a624-a0c8ff98b891",[],{"type":31,"content":3638},[3639],{"type":34,"content":3640},[3641],{"text":3642,"type":38,"marks":3643},"Challenges of Labour Forecasting in Retail: 5 Factors to Consider",[3644],{"type":1253,"attrs":3645},{"color":3646},"rgb(0, 0, 0)",{"_uid":3648,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"imageName":42,"imageS3Key":42,"description":44,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},"49b32dc4-2977-498f-af42-a492b9d05d1d",{"type":31,"content":3650},[3651],{"type":34},[],"type-h2","type-subheadline",{"id":42,"url":42,"linktype":61,"fieldtype":62,"cached_url":42},{"id":42,"url":42,"linktype":61,"fieldtype":62,"cached_url":42},{"_uid":3658,"content":3659,"component":4304,"spacer_bottom":1734,"additional_style":4305,"spacer_bottom_mobile":1734},"ccd69f39-35e5-4d6d-96c4-c60072728e05",{"type":31,"content":3660},[3661,3684,3691,3699,3715,3722,3729,3761,3768,3775,3783,3803,3812,3819,3848,3858,3865,3873,3894,3901,3908,3915,3944,3951,3959,3966,3973,3980,4009,4016,4024,4045,4052,4059,4066,4073,4144,4151,4159,4166,4195,4202,4209,4216,4254,4261,4269,4276,4283],{"type":34,"content":3662},[3663,3668,3679],{"text":3664,"type":38,"marks":3665},"For retailers, balancing staff coverage with payroll budgets is an endless challenge. Inaccurate forecasts lead to heightened costs or understaffing issues. Smart ",[3666],{"type":1253,"attrs":3667},{"color":3646},{"text":3669,"type":38,"marks":3670},"retail labour forecasting",[3671,3674,3677],{"type":2045,"attrs":3672},{"href":3673,"uuid":90,"anchor":90,"target":1547,"linktype":194},"https://www.deputy.com/gb/industry/retail",{"type":1253,"attrs":3675},{"color":3676},"rgb(17, 85, 204)",{"type":3678},"underline",{"text":3680,"type":38,"marks":3681}," practices can help calculate an ideal balance between customer service excellence and employee satisfaction. Here’s what you need to know.",[3682],{"type":1253,"attrs":3683},{"color":3646},{"type":34,"content":3685},[3686],{"type":2119,"attrs":3687},{"id":3688,"alt":42,"src":3689,"title":42,"source":42,"copyright":42,"meta_data":3690},16055194,"https://a.storyblok.com/f/64010/1289x813/34b746b64f/retail-store-clerk.jpg",{},{"type":1989,"attrs":3692,"content":3693},{"level":2126},[3694],{"text":3695,"type":38,"marks":3696},"The task of accurate retail labour forecasting",[3697],{"type":1253,"attrs":3698},{"color":3646},{"type":34,"content":3700},[3701,3710],{"text":3702,"type":38,"marks":3703},"More than 25% of all jobs",[3704,3707,3709],{"type":2045,"attrs":3705},{"href":3706,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://nrf.com/research-insights/retails-impact",{"type":1253,"attrs":3708},{"color":3676},{"type":3678},{"text":3711,"type":38,"marks":3712}," in the United States are related to the retail sector. With such a large percentage of the workforce connected to retail, accurate labour forecasting plays a big role in work satisfaction for millions of workers.",[3713],{"type":1253,"attrs":3714},{"color":3646},{"type":34,"content":3716},[3717],{"text":3718,"type":38,"marks":3719},"Unlike short-term retail scheduling, which creates daily and weekly work schedules, labour forecasting is a long-term strategic process. It factors in big-picture variables to develop a workforce plan that aligns staffing needs with labour demands over time. ",[3720],{"type":1253,"attrs":3721},{"color":3646},{"type":34,"content":3723},[3724],{"text":3725,"type":38,"marks":3726},"At its core, the retail labour forecasting process focuses on one logistical goal: to balance excellent customer service with profitability. Accurate models can mean the difference between a balanced workforce and costly imbalances, such as: ",[3727],{"type":1253,"attrs":3728},{"color":3646},{"type":2000,"content":3730},[3731,3746],{"type":2003,"content":3732},[3733],{"type":34,"content":3734},[3735,3741],{"text":3736,"type":38,"marks":3737},"Overstaffing",[3738,3739],{"type":1286},{"type":1253,"attrs":3740},{"color":3646},{"text":3742,"type":38,"marks":3743}," that bleeds profit and expenses",[3744],{"type":1253,"attrs":3745},{"color":3646},{"type":2003,"content":3747},[3748],{"type":34,"content":3749},[3750,3756],{"text":3751,"type":38,"marks":3752},"Understaffing",[3753,3754],{"type":1286},{"type":1253,"attrs":3755},{"color":3646},{"text":3757,"type":38,"marks":3758}," that damages the retail brand",[3759],{"type":1253,"attrs":3760},{"color":3646},{"type":34,"content":3762},[3763],{"text":3764,"type":38,"marks":3765},"For cost-conscious retailers, this can translate to thousands of dollars in savings. ",[3766],{"type":1253,"attrs":3767},{"color":3646},{"type":34,"content":3769},[3770],{"text":3771,"type":38,"marks":3772},"Realistically, managing it all manually is a task very few retailers can afford to risk — guesswork can go wrong for many different reasons. This is why informed retail labour forecasting is so crucial. ",[3773],{"type":1253,"attrs":3774},{"color":3646},{"type":1989,"attrs":3776,"content":3777},{"level":2126},[3778],{"text":3779,"type":38,"marks":3780},"5 factors to consider for retail labour forecasting",[3781],{"type":1253,"attrs":3782},{"color":3646},{"type":34,"content":3784},[3785,3790,3798],{"text":3786,"type":38,"marks":3787},"We stress the importance of ",[3788],{"type":1253,"attrs":3789},{"color":3646},{"text":3791,"type":38,"marks":3792},"accurate labour forecasting for shift work industries",[3793,3796],{"type":2045,"attrs":3794},{"href":3795,"uuid":90,"anchor":90,"target":1547,"linktype":194},"https://www.deputy.com/gb/features/demand-forecasting/how-to-forecast-labor-demand-7-factors-for-7-industries",{"type":1253,"attrs":3797},{"color":3646},{"text":3799,"type":38,"marks":3800},". These five key factors are tailored to help retail businesses make more informed workforce planning decisions. ",[3801],{"type":1253,"attrs":3802},{"color":3646},{"type":1989,"attrs":3804,"content":3805},{"level":2538},[3806],{"text":3807,"type":38,"marks":3808},"1. Customer traffic and sales forecasts",[3809],{"type":1253,"attrs":3810},{"color":3811},"rgb(67, 67, 67)",{"type":34,"content":3813},[3814],{"text":3815,"type":38,"marks":3816},"Anticipated sales volumes and customer foot traffic patterns are the foundation for retail labour forecasting. A detailed understanding of historical sales data helps:",[3817],{"type":1253,"attrs":3818},{"color":3646},{"type":2000,"content":3820},[3821,3830,3839],{"type":2003,"content":3822},[3823],{"type":34,"content":3824},[3825],{"text":3826,"type":38,"marks":3827},"Identify notable trends in transactions and revenue.",[3828],{"type":1253,"attrs":3829},{"color":3646},{"type":2003,"content":3831},[3832],{"type":34,"content":3833},[3834],{"text":3835,"type":38,"marks":3836},"Compare current sales with previous periods.",[3837],{"type":1253,"attrs":3838},{"color":3646},{"type":2003,"content":3840},[3841],{"type":34,"content":3842},[3843],{"text":3844,"type":38,"marks":3845},"Reveal any recent dropping or underperforming sales.",[3846],{"type":1253,"attrs":3847},{"color":3646},{"type":1989,"attrs":3849,"content":3851},{"level":3850},5,[3852],{"text":3853,"type":38,"marks":3854},"Factor this into forecasting",[3855],{"type":1253,"attrs":3856},{"color":3857},"rgb(102, 102, 102)",{"type":34,"content":3859},[3860],{"text":3861,"type":38,"marks":3862},"Don’t overlook labour needs for non-revenue generating yet crucial tasks like restocking shelves, creating displays, and maintaining back-of-house processes. These efforts are just as important for a smooth customer experience but often go unaccounted for in labour forecasting. ",[3863],{"type":1253,"attrs":3864},{"color":3646},{"type":1989,"attrs":3866,"content":3867},{"level":2538},[3868],{"text":3869,"type":38,"marks":3870},"2. Seasonality",[3871],{"type":1253,"attrs":3872},{"color":3811},{"type":34,"content":3874},[3875,3880,3889],{"text":3876,"type":38,"marks":3877},"Depending on the industry, ",[3878],{"type":1253,"attrs":3879},{"color":3646},{"text":3881,"type":38,"marks":3882},"retailers experience up to 38% increased holiday sales",[3883,3886,3888],{"type":2045,"attrs":3884},{"href":3885,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.statista.com/chart/11979/holiday-season-retail-sales/",{"type":1253,"attrs":3887},{"color":3676},{"type":3678},{"text":3890,"type":38,"marks":3891},", while others may have regular peaks at different times of the year. During peak sales seasons, the demand for retail staff increases to handle these higher transaction volumes. ",[3892],{"type":1253,"attrs":3893},{"color":3646},{"type":34,"content":3895},[3896],{"text":3897,"type":38,"marks":3898},"The retail calendar sometimes revolves around seasonal sales drivers. Holidays, back-to-school periods, and seasonal product availability can make or break retail performance. Proper accounting for these peaks and valleys is necessary for labour forecasting, but there is more to consider than just seasonal sales volume. ",[3899],{"type":1253,"attrs":3900},{"color":3646},{"type":1989,"attrs":3902,"content":3903},{"level":3850},[3904],{"text":3853,"type":38,"marks":3905},[3906],{"type":1253,"attrs":3907},{"color":3857},{"type":34,"content":3909},[3910],{"text":3911,"type":38,"marks":3912},"Sales depend on the quality of the customer experience. Meeting customer needs in peak seasons means delivering exceptional service. Ask yourself: ",[3913],{"type":1253,"attrs":3914},{"color":3646},{"type":2000,"content":3916},[3917,3926,3935],{"type":2003,"content":3918},[3919],{"type":34,"content":3920},[3921],{"text":3922,"type":38,"marks":3923},"What are the most important seasons and events for sales?",[3924],{"type":1253,"attrs":3925},{"color":3646},{"type":2003,"content":3927},[3928],{"type":34,"content":3929},[3930],{"text":3931,"type":38,"marks":3932},"When should I hire additional staff ahead of these periods?",[3933],{"type":1253,"attrs":3934},{"color":3646},{"type":2003,"content":3936},[3937],{"type":34,"content":3938},[3939],{"text":3940,"type":38,"marks":3941},"How long will it take to appropriately train staff to prepare for these sales windows?",[3942],{"type":1253,"attrs":3943},{"color":3646},{"type":34,"content":3945},[3946],{"text":3947,"type":38,"marks":3948},"A labour forecasting tool can help you determine the answers. When optimal hiring and training timelines are in place, you can make the most of your retail scheduling system to keep sufficient staff on hand, ready to deliver outstanding service during high-stake sales seasons.",[3949],{"type":1253,"attrs":3950},{"color":3646},{"type":1989,"attrs":3952,"content":3953},{"level":2538},[3954],{"text":3955,"type":38,"marks":3956},"3. Employee skills and roles",[3957],{"type":1253,"attrs":3958},{"color":3811},{"type":34,"content":3960},[3961],{"text":3962,"type":38,"marks":3963},"Not all retail work is created equal. Management, full-time sales associates, and part-time staff all play different retail roles. Retail labour forecasting must account for the specific employee skills, responsibilities, and scheduling requirements for different staff positions. ",[3964],{"type":1253,"attrs":3965},{"color":3646},{"type":1989,"attrs":3967,"content":3968},{"level":3850},[3969],{"text":3853,"type":38,"marks":3970},[3971],{"type":1253,"attrs":3972},{"color":3857},{"type":34,"content":3974},[3975],{"text":3976,"type":38,"marks":3977},"Labour forecasting should consider: ",[3978],{"type":1253,"attrs":3979},{"color":3646},{"type":2000,"content":3981},[3982,3991,4000],{"type":2003,"content":3983},[3984],{"type":34,"content":3985},[3986],{"text":3987,"type":38,"marks":3988},"The right mix of managers and support staff at any time",[3989],{"type":1253,"attrs":3990},{"color":3646},{"type":2003,"content":3992},[3993],{"type":34,"content":3994},[3995],{"text":3996,"type":38,"marks":3997},"Employee skill gaps or roles that may need backfilling months out",[3998],{"type":1253,"attrs":3999},{"color":3646},{"type":2003,"content":4001},[4002],{"type":34,"content":4003},[4004],{"text":4005,"type":38,"marks":4006},"Employee performance metrics that impact retail efficiency",[4007],{"type":1253,"attrs":4008},{"color":3646},{"type":34,"content":4010},[4011],{"text":4012,"type":38,"marks":4013},"Retail labour forecasting can identify when key workers may leave their roles, such as at the end or beginning of a school year, and when to schedule the most skilled employees to reap the biggest benefits for your bottom line. ",[4014],{"type":1253,"attrs":4015},{"color":3646},{"type":1989,"attrs":4017,"content":4018},{"level":2538},[4019],{"text":4020,"type":38,"marks":4021},"4. Employee availability and shift preferences",[4022],{"type":1253,"attrs":4023},{"color":3811},{"type":34,"content":4025},[4026,4031,4040],{"text":4027,"type":38,"marks":4028},"Although the target for many companies is a 10% employee turnover rate, the ",[4029],{"type":1253,"attrs":4030},{"color":3646},{"text":4032,"type":38,"marks":4033},"US national average exceeded 40% in 2023",[4034,4037,4039],{"type":2045,"attrs":4035},{"href":4036,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.zippia.com/advice/employee-turnover-statistics/",{"type":1253,"attrs":4038},{"color":3676},{"type":3678},{"text":4041,"type":38,"marks":4042},". Retail businesses report even higher rates of turnover at 65%.",[4043],{"type":1253,"attrs":4044},{"color":3646},{"type":34,"content":4046},[4047],{"text":4048,"type":38,"marks":4049},"Retail environments are not known for employee schedule flexibility, but factoring in staff availability and shift preferences whenever possible can bring enormous benefits. Even small accommodations can increase staff morale. In turn, this reduces costly turnover and absenteeism that throw off labour forecasts. ",[4050],{"type":1253,"attrs":4051},{"color":3646},{"type":1989,"attrs":4053,"content":4054},{"level":3850},[4055],{"text":3853,"type":38,"marks":4056},[4057],{"type":1253,"attrs":4058},{"color":3857},{"type":34,"content":4060},[4061],{"text":4062,"type":38,"marks":4063},"Retail employee availability and preferences data is valuable for immediate staffing needs, but forecasting tools are key to keeping employees happy and the business stable in the long run. ",[4064],{"type":1253,"attrs":4065},{"color":3646},{"type":34,"content":4067},[4068],{"text":4069,"type":38,"marks":4070},"Consider availability and preferences by: ",[4071],{"type":1253,"attrs":4072},{"color":3646},{"type":4074,"attrs":4075,"content":4076},"ordered_list",{"order":1991},[4077,4086,4108,4117,4126,4135],{"type":2003,"content":4078},[4079],{"type":34,"content":4080},[4081],{"text":4082,"type":38,"marks":4083},"Asking employees about their preferred working hours or schedule constraints",[4084],{"type":1253,"attrs":4085},{"color":3646},{"type":2003,"content":4087},[4088],{"type":34,"content":4089},[4090,4095,4103],{"text":4091,"type":38,"marks":4092},"Using retail ",[4093],{"type":1253,"attrs":4094},{"color":3646},{"text":4096,"type":38,"marks":4097},"employee scheduling software",[4098,4100,4102],{"type":2045,"attrs":4099},{"href":2220,"uuid":90,"anchor":90,"target":1547,"linktype":194},{"type":1253,"attrs":4101},{"color":3676},{"type":3678},{"text":4104,"type":38,"marks":4105}," that integrates this data automatically",[4106],{"type":1253,"attrs":4107},{"color":3646},{"type":2003,"content":4109},[4110],{"type":34,"content":4111},[4112],{"text":4113,"type":38,"marks":4114},"Offering flexible shift options, like split shifts or rotating schedules",[4115],{"type":1253,"attrs":4116},{"color":3646},{"type":2003,"content":4118},[4119],{"type":34,"content":4120},[4121],{"text":4122,"type":38,"marks":4123},"Cross-training employees in different roles during busy periods",[4124],{"type":1253,"attrs":4125},{"color":3646},{"type":2003,"content":4127},[4128],{"type":34,"content":4129},[4130],{"text":4131,"type":38,"marks":4132},"Maintaining open communication about availability and preferences",[4133],{"type":1253,"attrs":4134},{"color":3646},{"type":2003,"content":4136},[4137],{"type":34,"content":4138},[4139],{"text":4140,"type":38,"marks":4141},"Reviewing and adjusting data to identify gaps and areas for improvement",[4142],{"type":1253,"attrs":4143},{"color":3646},{"type":34,"content":4145},[4146],{"text":4147,"type":38,"marks":4148},"This can help reduce employee churn and streamline the forecasting process. Staffing ebbs and flows are easier to predict in businesses with low turnover rates compared to high-churn environments.",[4149],{"type":1253,"attrs":4150},{"color":3646},{"type":1989,"attrs":4152,"content":4153},{"level":2538},[4154],{"text":4155,"type":38,"marks":4156},"5. Labour laws",[4157],{"type":1253,"attrs":4158},{"color":3811},{"type":34,"content":4160},[4161],{"text":4162,"type":38,"marks":4163},"Compliance with labour laws is non-negotiable. 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For multi-location retailers, this can make managing compliance a challenge without robust tools. 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Learn more about successful labour forecasting today.","6b462458-f5dd-4c0a-a006-11b413696e1f",[4365,4384,5070],{"_uid":4366,"tags":4367,"text":4368,"image":4377,"theme":48,"subline":4378,"tagline":42,"component":55,"title_tag":56,"embed_code":4381,"show_stars":17,"title_size":3653,"subline_tag":1481,"title_style":96,"signup_terms":42,"subline_size":3654,"signup_cta_id":55,"spacer_bottom":1456,"hide_cta_terms":17,"show_breadcrumb":17,"show_embed_form":17,"primary_cta_href":4382,"primary_cta_text":42,"primary_cta_type":42,"secondary_cta_href":4383,"secondary_cta_text":42,"secondary_cta_type":42,"show_left_squiggle":17,"brand_logo_alignment":42,"show_bottom_squiggle":17,"spacer_bottom_mobile":42},"d534681d-7abf-4220-b2f4-ddfb3123ba78",[],{"type":31,"content":4369},[4370],{"type":34,"content":4371},[4372],{"text":4373,"type":38,"marks":4374},"6 Labour Forecasting Challenges in Hospitality and Restaurant Staffing",[4375],{"type":1253,"attrs":4376},{"color":3646},{"_uid":3648,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"imageName":42,"imageS3Key":42,"description":44,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},{"type":31,"content":4379},[4380],{"type":34},[],{"id":42,"url":42,"linktype":61,"fieldtype":62,"cached_url":42},{"id":42,"url":42,"linktype":61,"fieldtype":62,"cached_url":42},{"_uid":4385,"content":4386,"component":4304,"spacer_bottom":1734,"additional_style":4305,"spacer_bottom_mobile":1734},"e0a3c0fd-5b3d-444d-8656-c3d8ee345170",{"type":31,"content":4387},[4388,4422,4429,4436,4443,4451,4458,4491,4499,4520,4527,4535,4595,4603,4610,4617,4625,4672,4679,4686,4694,4701,4739,4760,4768,4789,4796,4804,4811,4849,4857,4864,4872,4879,4926,4934,4941,4949,4956,4977,4984,5031,5036,5043,5050],{"type":34,"content":4389},[4390,4395,4404,4409,4417],{"text":4391,"type":38,"marks":4392},"The world of hospitality is fast-paced, keeping workforce demands in constant flux. Labour forecasting looks ahead at ",[4393],{"type":1253,"attrs":4394},{"color":3646},{"text":4396,"type":38,"marks":4397},"hotel",[4398,4401,4403],{"type":2045,"attrs":4399},{"href":4400,"uuid":90,"anchor":90,"target":1547,"linktype":194},"https://www.deputy.com/gb/industry/hotels",{"type":1253,"attrs":4402},{"color":3676},{"type":3678},{"text":4405,"type":38,"marks":4406},", ",[4407],{"type":1253,"attrs":4408},{"color":3646},{"text":1076,"type":38,"marks":4410},[4411,4414,4416],{"type":2045,"attrs":4412},{"href":4413,"uuid":90,"anchor":90,"target":1547,"linktype":194},"https://www.deputy.com/gb/industry/hospitality",{"type":1253,"attrs":4415},{"color":3676},{"type":3678},{"text":4418,"type":38,"marks":4419},", and restaurant staffing needs, but the industry’s unpredictable nature introduces countless variables that can throw projections off. ",[4420],{"type":1253,"attrs":4421},{"color":3646},{"type":34,"content":4423},[4424],{"text":4425,"type":38,"marks":4426},"Overcoming these challenges with informed labour forecasting models is the only way to control wage costs and consistently deliver excellent customer experiences. ",[4427],{"type":1253,"attrs":4428},{"color":3646},{"type":34,"content":4430},[4431],{"type":2119,"attrs":4432},{"id":4433,"alt":42,"src":4434,"title":42,"source":42,"copyright":42,"meta_data":4435},16055196,"https://a.storyblok.com/f/64010/1254x836/8a1189ced2/restaurant-staff-member.jpg",{},{"type":34,"content":4437},[4438],{"text":4439,"type":38,"marks":4440},"Read on to learn more about these key factors to optimise hospitality staff coverage. ",[4441],{"type":1253,"attrs":4442},{"color":3646},{"type":1989,"attrs":4444,"content":4445},{"level":2126},[4446],{"text":4447,"type":38,"marks":4448},"6 factors that disrupt labour forecasting in the restaurant and hospitality industries",[4449],{"type":1253,"attrs":4450},{"color":3646},{"type":34,"content":4452},[4453],{"text":4454,"type":38,"marks":4455},"The hospitality and food service industries experience unique labour forecasting challenges: One minute, there’s high customer traffic, while the next, it’s a ghost town. A large party books and then cancels. An employee calls in sick for their shift. These changes, big and small, are hard to predict, but with a proper labour forecasting model, your business can persist through the ups and downs. ",[4456],{"type":1253,"attrs":4457},{"color":3646},{"type":34,"content":4459},[4460,4465,4472,4477,4486],{"text":4461,"type":38,"marks":4462},"We address ",[4463],{"type":1253,"attrs":4464},{"color":3646},{"text":4466,"type":38,"marks":4467},"forecasting challenges in different shift-based sectors here",[4468,4470],{"type":2045,"attrs":4469},{"href":3795,"uuid":90,"anchor":90,"target":1547,"linktype":194},{"type":1253,"attrs":4471},{"color":3646},{"text":4473,"type":38,"marks":4474},". The six key factors below play a specific role in ",[4475],{"type":1253,"attrs":4476},{"color":3646},{"text":4478,"type":38,"marks":4479},"labour forecasting for hospitality",[4480,4483,4485],{"type":2045,"attrs":4481},{"href":4482,"uuid":90,"anchor":90,"target":1547,"linktype":194},"https://www.deputy.com/gb/blog/make-your-hospitality-staff-scheduling-more-effective",{"type":1253,"attrs":4484},{"color":3676},{"type":3678},{"text":4487,"type":38,"marks":4488}," and restaurant staffing. ",[4489],{"type":1253,"attrs":4490},{"color":3646},{"type":1989,"attrs":4492,"content":4493},{"level":2538},[4494],{"text":4495,"type":38,"marks":4496},"1. Anticipated customer demand",[4497],{"type":1253,"attrs":4498},{"color":3811},{"type":34,"content":4500},[4501,4506,4515],{"text":4502,"type":38,"marks":4503},"Many companies in the service industry are small businesses. About ",[4504],{"type":1253,"attrs":4505},{"color":3646},{"text":4507,"type":38,"marks":4508},"90% of restaurants",[4509,4512,4514],{"type":2045,"attrs":4510},{"href":4511,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://restaurant.org/research-and-media/research/industry-statistics/national-statistics/",{"type":1253,"attrs":4513},{"color":3676},{"type":3678},{"text":4516,"type":38,"marks":4517}," in the United States have fewer than 50 employees on their payroll, underscoring the need for balanced staffing to meet customer needs efficiently. ",[4518],{"type":1253,"attrs":4519},{"color":3646},{"type":34,"content":4521},[4522],{"text":4523,"type":38,"marks":4524},"Foot traffic and sales forecasts drive staffing levels, but customer demand is unpredictable in the hospitality industry. Unexpected tour groups or weather conditions impact guest volume. These unanticipated fluctuations lead to over- or understaffing issues that affect your staff and your guests’ experience.",[4525],{"type":1253,"attrs":4526},{"color":3646},{"type":1989,"attrs":4528,"content":4529},{"level":3850},[4530],{"text":4531,"type":38,"marks":4532},"Improve customer demand forecasts",[4533],{"type":1253,"attrs":4534},{"color":3857},{"type":2000,"content":4536},[4537,4552,4567],{"type":2003,"content":4538},[4539],{"type":34,"content":4540},[4541,4547],{"text":4542,"type":38,"marks":4543},"Monitor point-of-sale data and reservation logs: ",[4544,4545],{"type":1286},{"type":1253,"attrs":4546},{"color":3646},{"text":4548,"type":38,"marks":4549},"You can use historical data to identify spikes, lulls, and average patterns in sales and foot traffic.",[4550],{"type":1253,"attrs":4551},{"color":3646},{"type":2003,"content":4553},[4554],{"type":34,"content":4555},[4556,4562],{"text":4557,"type":38,"marks":4558},"Collaborate for greater insight:",[4559,4560],{"type":1286},{"type":1253,"attrs":4561},{"color":3646},{"text":4563,"type":38,"marks":4564}," Start conversations between operations, location managers, and frontline staff to create better forecasting strategies based on different perspectives. ",[4565],{"type":1253,"attrs":4566},{"color":3646},{"type":2003,"content":4568},[4569],{"type":34,"content":4570},[4571,4577,4582,4590],{"text":4572,"type":38,"marks":4573},"Use analytics tools to make the most of your data:",[4574,4575],{"type":1286},{"type":1253,"attrs":4576},{"color":3646},{"text":4578,"type":38,"marks":4579}," Input relevant data into the right ",[4580],{"type":1253,"attrs":4581},{"color":3646},{"text":4583,"type":38,"marks":4584},"forecasting tools",[4585,4587,4589],{"type":2045,"attrs":4586},{"href":2220,"uuid":90,"anchor":90,"target":1547,"linktype":194},{"type":1253,"attrs":4588},{"color":3676},{"type":3678},{"text":4591,"type":38,"marks":4592}," to take advantage of finely tuned algorithms to make better, data-driven predictions. ",[4593],{"type":1253,"attrs":4594},{"color":3646},{"type":1989,"attrs":4596,"content":4597},{"level":2538},[4598],{"text":4599,"type":38,"marks":4600},"2. Seasonality and special events",[4601],{"type":1253,"attrs":4602},{"color":3811},{"type":34,"content":4604},[4605],{"text":4606,"type":38,"marks":4607},"Some fluctuations can be easier to predict. During peak periods, there is a guaranteed need for higher staffing levels.",[4608],{"type":1253,"attrs":4609},{"color":3646},{"type":34,"content":4611},[4612],{"text":4613,"type":38,"marks":4614},"Peak times, like holidays, special events, and tourist seasons, are the bread and butter of hospitality businesses. Slower periods, such as off-seasons and times when school is in session, create a significant contrast in overall staffing requirements compared to other times of the year. ",[4615],{"type":1253,"attrs":4616},{"color":3646},{"type":1989,"attrs":4618,"content":4619},{"level":3850},[4620],{"text":4621,"type":38,"marks":4622},"Prepare for seasonal and special event surges",[4623],{"type":1253,"attrs":4624},{"color":3857},{"type":2000,"content":4626},[4627,4642,4657],{"type":2003,"content":4628},[4629],{"type":34,"content":4630},[4631,4637],{"text":4632,"type":38,"marks":4633},"Analyse weather and seasonal trends:",[4634,4635],{"type":1286},{"type":1253,"attrs":4636},{"color":3646},{"text":4638,"type":38,"marks":4639}," Note how these factors affect customer behavior and prep contingency plans for times of unexpected demand. ",[4640],{"type":1253,"attrs":4641},{"color":3646},{"type":2003,"content":4643},[4644],{"type":34,"content":4645},[4646,4652],{"text":4647,"type":38,"marks":4648},"Pay attention to special circumstances: ",[4649,4650],{"type":1286},{"type":1253,"attrs":4651},{"color":3646},{"text":4653,"type":38,"marks":4654},"Stay up to date on local events and special events that would boost foot traffic volumes. ",[4655],{"type":1253,"attrs":4656},{"color":3646},{"type":2003,"content":4658},[4659],{"type":34,"content":4660},[4661,4667],{"text":4662,"type":38,"marks":4663},"Equip your staff with tools and training: ",[4664,4665],{"type":1286},{"type":1253,"attrs":4666},{"color":3646},{"text":4668,"type":38,"marks":4669},"Cross-train employees to help them adapt to changing demands, and make sure they have what they need to succeed.",[4670],{"type":1253,"attrs":4671},{"color":3646},{"type":1989,"attrs":4673,"content":4674},{"level":2538},[4675],{"text":3955,"type":38,"marks":4676},[4677],{"type":1253,"attrs":4678},{"color":3811},{"type":34,"content":4680},[4681],{"text":4682,"type":38,"marks":4683},"Different roles require specific skills and scheduling ratios. With restaurant staffing, for example, servers and hosts may be easier to hire than chefs. Accurate forecasting must consider specialised skills and training requirements to keep up with staffing needs. ",[4684],{"type":1253,"attrs":4685},{"color":3646},{"type":1989,"attrs":4687,"content":4688},{"level":3850},[4689],{"text":4690,"type":38,"marks":4691},"Account for employee skills and roles",[4692],{"type":1253,"attrs":4693},{"color":3857},{"type":34,"content":4695},[4696],{"text":4697,"type":38,"marks":4698},"Accurate restaurant or hotel forecasting models need to keep in mind: ",[4699],{"type":1253,"attrs":4700},{"color":3646},{"type":2000,"content":4702},[4703,4712,4721,4730],{"type":2003,"content":4704},[4705],{"type":34,"content":4706},[4707],{"text":4708,"type":38,"marks":4709},"The ideal ratio between front- and back-of-house staff at any time",[4710],{"type":1253,"attrs":4711},{"color":3646},{"type":2003,"content":4713},[4714],{"type":34,"content":4715},[4716],{"text":4717,"type":38,"marks":4718},"Specific roles that require cross-training or additional skill sets",[4719],{"type":1253,"attrs":4720},{"color":3646},{"type":2003,"content":4722},[4723],{"type":34,"content":4724},[4725],{"text":4726,"type":38,"marks":4727},"Adequate leadership coverage with enough managers and supervisors for each shift",[4728],{"type":1253,"attrs":4729},{"color":3646},{"type":2003,"content":4731},[4732],{"type":34,"content":4733},[4734],{"text":4735,"type":38,"marks":4736},"Plans for backfilling crucial roles when key personnel are absent ",[4737],{"type":1253,"attrs":4738},{"color":3646},{"type":34,"content":4740},[4741,4746,4755],{"text":4742,"type":38,"marks":4743},"Advanced forecasting models can help you identify customer surges, but they also factor in potential staffing risks or losses. Considering that ",[4744],{"type":1253,"attrs":4745},{"color":3646},{"text":4747,"type":38,"marks":4748},"27% of restaurant and food service employees",[4749,4752,4754],{"type":2045,"attrs":4750},{"href":4751,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://restaurant.org/getmedia/6f8b55ed-5b3f-40f5-ad04-709ff7ff9f0f/nra-data-brief-restaurant-employee-demographics.pdf",{"type":1253,"attrs":4753},{"color":3676},{"type":3678},{"text":4756,"type":38,"marks":4757}," in the US are students, these models can take into account events like upcoming graduations when you may lose critical workers. ",[4758],{"type":1253,"attrs":4759},{"color":3646},{"type":1989,"attrs":4761,"content":4762},{"level":2538},[4763],{"text":4764,"type":38,"marks":4765},"4. 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Even with this notoriously rigid scheduling environment, determining when and how often staff can work makes your workforce happier and more stable.",[4794],{"type":1253,"attrs":4795},{"color":3646},{"type":1989,"attrs":4797,"content":4798},{"level":3850},[4799],{"text":4800,"type":38,"marks":4801},"Consider staff availability and preferences",[4802],{"type":1253,"attrs":4803},{"color":3857},{"type":34,"content":4805},[4806],{"text":4807,"type":38,"marks":4808},"It’s not always possible to make scheduling accommodations, but building some flexibility into your labour forecasting allows both you and your staff to find balance. 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",[5166],{"type":1253,"attrs":5167},{"color":3646},{"text":5169,"type":38,"marks":5170},"Download now to learn 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Hotel Efficiency with Digital Scheduling Tools: Why It Matters","2024-04-04T13:51:30.266Z","2024-05-22T09:32:38.072Z","2024-05-22T09:32:38.107Z",472960285,"a89dbc1c-d314-4eaf-9fb1-a6f5256a7631",{"seo":5907,"_uid":5913,"author":5914,"content":5915,"headline":5900,"component":2582,"post_date":6505,"thumbnail":6506,"types_tag":6512,"features_tag":6513,"show_resource":59,"industries_tag":6514,"related_articles":6515},{"_uid":5908,"title":15,"plugin":16,"seoTitle":5909,"description":19,"seoKeywords":5910,"seoTitleInput":5911,"seoDescription":5912},"556c40d2-a824-4b95-bc21-96d665251617","Boost Hotel Efficiency with Digital Scheduling — Deputy","hotel scheduling software, digital scheduling, digital scheduling tool","Boost Hotel Efficiency with Digital Scheduling","Ditch scheduling chaos and spreadsheets! Digital scheduling tools save time, cut costs, and make staff happier. Learn how.","3bcee28e-96a5-43e0-859c-84b902356472","9f40eb67-5f03-4809-bedd-bad8687681c1",[5916],{"_uid":5917,"content":5918,"component":2228},"7f9a067f-028c-479d-8db3-bb5090810320",{"type":31,"content":5919},[5920,5927,5948,5955,5962,5969,5970,5979,5986,5999,6012,6025,6038,6039,6048,6055,6086,6118,6149,6180,6212,6213,6222,6229,6236,6244,6251,6272,6279,6280,6289,6296,6317,6328,6335,6342,6349,6350,6359,6380,6387,6394,6401,6408,6455,6462,6463,6472,6485],{"type":34,"content":5921},[5922],{"text":5923,"type":38,"marks":5924},"Are you drowning in rota spreadsheets, sticky notes, calendar entries and endless paperwork? Time is literally money in shift-based businesses, and you’re losing both.",[5925],{"type":1253,"attrs":5926},{"color":3646},{"type":34,"content":5928},[5929,5934,5943],{"text":5930,"type":38,"marks":5931},"The truth is that juggling staff availability, fluctuating demand and everyone’s",[5932],{"type":1253,"attrs":5933},{"color":3646},{"text":5935,"type":38,"marks":5936}," flexibility needs",[5937,5940,5942],{"type":2045,"attrs":5938},{"href":5939,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/insights/the-state-of-shift-work",{"type":1253,"attrs":5941},{"color":3676},{"type":3678},{"text":5944,"type":38,"marks":5945}," can be a nightmare without the right tools, and every minute spent on rota planning is a minute away from making guests happy or growing your bottom line.   ",[5946],{"type":1253,"attrs":5947},{"color":3646},{"type":34,"content":5949},[5950],{"text":5951,"type":38,"marks":5952},"What if there was a way to streamline the process? Imagine gaining back precious time while giving your staff the flexibility they crave. That’s the power of digital scheduling software. ",[5953],{"type":1253,"attrs":5954},{"color":3646},{"type":34,"content":5956},[5957],{"text":5958,"type":38,"marks":5959},"Ready to ditch scheduling headaches? Let’s dive into why old-school methods hurt your business and how digital tools can save the day. ",[5960],{"type":1253,"attrs":5961},{"color":3646},{"type":34,"content":5963},[5964],{"text":5965,"type":38,"marks":5966},"Before we explore the impact of digital tools, let’s face the pains of manual scheduling head-on. ",[5967],{"type":1253,"attrs":5968},{"color":3646},{"type":34},{"type":1989,"attrs":5971,"content":5972},{"level":2057},[5973],{"text":5974,"type":38,"marks":5975},"The Challenges of Manual Scheduling",[5976,5977],{"type":1286},{"type":1253,"attrs":5978},{"color":3646},{"type":34,"content":5980},[5981],{"text":5982,"type":38,"marks":5983},"If you’re still creating rotas manually, you probably know the following struggles pretty well: ",[5984],{"type":1253,"attrs":5985},{"color":3646},{"type":34,"content":5987},[5988,5994],{"text":5989,"type":38,"marks":5990},"1. The Time Drain: ",[5991,5992],{"type":1286},{"type":1253,"attrs":5993},{"color":3646},{"text":5995,"type":38,"marks":5996},"Every minute messing about with rota schedules is a minute not spent on guests, staff, strategy or taking a much-needed break. ",[5997],{"type":1253,"attrs":5998},{"color":3646},{"type":34,"content":6000},[6001,6007],{"text":6002,"type":38,"marks":6003},"2. Communication Breakdowns: ",[6004,6005],{"type":1286},{"type":1253,"attrs":6006},{"color":3646},{"text":6008,"type":38,"marks":6009},"When miscommunications happen with rotas and staff are confused about their shifts, it usually leads to no-shows or staff turning up at the wrong times. Not only is that frustrating for everyone involved but what happens to the guest experience when a reception desk, for example, is left unattended?   ",[6010],{"type":1253,"attrs":6011},{"color":3646},{"type":34,"content":6013},[6014,6020],{"text":6015,"type":38,"marks":6016},"3. Surprise Expenses:",[6017,6018],{"type":1286},{"type":1253,"attrs":6019},{"color":3646},{"text":6021,"type":38,"marks":6022}," Overstaffed on a slow Tuesday? Understaffed during the Friday rush? Your bottom line is taking a hit, and the cause is manual, inefficient rota planning. ",[6023],{"type":1253,"attrs":6024},{"color":3646},{"type":34,"content":6026},[6027,6033],{"text":6028,"type":38,"marks":6029},"4. Employee Burnout:",[6030,6031],{"type":1286},{"type":1253,"attrs":6032},{"color":3646},{"text":6034,"type":38,"marks":6035}," Last-minute shift changes and zero flexibility burn people out FAST. That’s a recipe for losing those great employees and experiencing costly turnover. ",[6036],{"type":1253,"attrs":6037},{"color":3646},{"type":34},{"type":1989,"attrs":6040,"content":6041},{"level":2057},[6042],{"text":6043,"type":38,"marks":6044},"Deputy to the Rescue: Your Scheduling Sanity Saver",[6045,6046],{"type":1286},{"type":1253,"attrs":6047},{"color":3646},{"type":34,"content":6049},[6050],{"text":6051,"type":38,"marks":6052},"Deputy’s intuitive and user-friendly platform isn’t just rota software; it’s your key to unlocking simpler shift management. Here’s how we tackle those manual hurdles: ",[6053],{"type":1253,"attrs":6054},{"color":3646},{"type":34,"content":6056},[6057,6062,6068,6073,6081],{"text":6058,"type":38,"marks":6059},"1.",[6060],{"type":1253,"attrs":6061},{"color":3646},{"text":6063,"type":38,"marks":6064}," We keep your profit margins looking good:",[6065,6066],{"type":1286},{"type":1253,"attrs":6067},{"color":3646},{"text":6069,"type":38,"marks":6070}," Avoid ",[6071],{"type":1253,"attrs":6072},{"color":3646},{"text":6074,"type":38,"marks":6075},"overspending on labour again",[6076,6078,6080],{"type":2045,"attrs":6077},{"href":2220,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":6079},{"color":3676},{"type":3678},{"text":6082,"type":38,"marks":6083},". Deputy helps you find the balance between optimal staffing and budget control.  ",[6084],{"type":1253,"attrs":6085},{"color":3646},{"type":34,"content":6087},[6088,6093,6099,6104,6113],{"text":6089,"type":38,"marks":6090},"2. ",[6091],{"type":1253,"attrs":6092},{"color":3646},{"text":6094,"type":38,"marks":6095},"We free up valuable hours in your day:",[6096,6097],{"type":1286},{"type":1253,"attrs":6098},{"color":3646},{"text":6100,"type":38,"marks":6101}," Build ",[6102],{"type":1253,"attrs":6103},{"color":3646},{"text":6105,"type":38,"marks":6106},"schedules in minutes",[6107,6110,6112],{"type":2045,"attrs":6108},{"href":6109,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/features#time-attendance-bucket",{"type":1253,"attrs":6111},{"color":3676},{"type":3678},{"text":6114,"type":38,"marks":6115},", not hours. Fill shifts quickly based on who’s available, qualified, and fits your budget.  ",[6116],{"type":1253,"attrs":6117},{"color":3646},{"type":34,"content":6119},[6120,6125,6131,6136,6144],{"text":6121,"type":38,"marks":6122},"3. ",[6123],{"type":1253,"attrs":6124},{"color":3646},{"text":6126,"type":38,"marks":6127},"AI does the heavy lifting: ",[6128,6129],{"type":1286},{"type":1253,"attrs":6130},{"color":3646},{"text":6132,"type":38,"marks":6133},"Our ",[6134],{"type":1253,"attrs":6135},{"color":3646},{"text":6137,"type":38,"marks":6138},"smart algorithms auto-create",[6139,6141,6143],{"type":2045,"attrs":6140},{"href":4295,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":6142},{"color":3676},{"type":3678},{"text":6145,"type":38,"marks":6146}," cost-efficient rotas in seconds based on forecasted bookings, foot traffic and other demand trends. ",[6147],{"type":1253,"attrs":6148},{"color":3646},{"type":34,"content":6150},[6151,6156,6162,6167,6175],{"text":6152,"type":38,"marks":6153},"4. ",[6154],{"type":1253,"attrs":6155},{"color":3646},{"text":6157,"type":38,"marks":6158},"We keep everyone in the loop:",[6159,6160],{"type":1286},{"type":1253,"attrs":6161},{"color":3646},{"text":6163,"type":38,"marks":6164}," Instantly ",[6165],{"type":1253,"attrs":6166},{"color":3646},{"text":6168,"type":38,"marks":6169},"share schedules",[6170,6172,6174],{"type":2045,"attrs":6171},{"href":3015,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":6173},{"color":3676},{"type":3678},{"text":6176,"type":38,"marks":6177}," with your team. Deputy lets you publish schedules immediately from your desktop or mobile with smart alerts and reminders. Updates, changes, reminders - your team will always know what’s happening. ",[6178],{"type":1253,"attrs":6179},{"color":3646},{"type":34,"content":6181},[6182,6187,6193,6198,6207],{"text":6183,"type":38,"marks":6184},"5. ",[6185],{"type":1253,"attrs":6186},{"color":3646},{"text":6188,"type":38,"marks":6189},"Happy staff = loyal staff: ",[6190,6191],{"type":1286},{"type":1253,"attrs":6192},{"color":3646},{"text":6194,"type":38,"marks":6195}," Flexibility is hard in hospitality, but Deputy makes it possible. Deputy can offer the ",[6196],{"type":1253,"attrs":6197},{"color":3646},{"text":6199,"type":38,"marks":6200},"work-life balance",[6201,6204,6206],{"type":2045,"attrs":6202},{"href":6203,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/customers/atlas-hotels",{"type":1253,"attrs":6205},{"color":3676},{"type":3678},{"text":6208,"type":38,"marks":6209}," that helps keep good people around. ",[6210],{"type":1253,"attrs":6211},{"color":3646},{"type":34},{"type":1989,"attrs":6214,"content":6215},{"level":2057},[6216],{"text":6217,"type":38,"marks":6218},"From Spreadsheet Chaos to Payroll Peace and Happier Teams: Atlas Hotels (200 employees)",[6219,6220],{"type":1286},{"type":1253,"attrs":6221},{"color":3646},{"type":34,"content":6223},[6224],{"text":6225,"type":38,"marks":6226},"Atlas Hotels is a hospitality giant, but their old-school scheduling weighed them down. Spreadsheets, endless updates and poor communication were a recipe for payroll mistakes and major admin headaches. Enter Deputy. ",[6227],{"type":1253,"attrs":6228},{"color":3646},{"type":34,"content":6230},[6231],{"text":6232,"type":38,"marks":6233},"“Our system was bolted onto other software, never designed for hotels,” says a frustrated David Drummond, Cluster Operations Manager. “It meant hours wasted building schedules and redoing them when things changed. We were never confident about what happened with payroll with all that manual input.”",[6234],{"type":1253,"attrs":6235},{"color":3646},{"type":34,"content":6237},[6238],{"type":2119,"attrs":6239},{"id":6240,"alt":6241,"src":6242,"title":6241,"source":42,"copyright":42,"meta_data":6243},4651478,"Deputy Atlas Hotels Customer Story","https://a.storyblok.com/f/64010/3358x1884/6d02e37d90/customer-atlas-challenge.png",{},{"type":34,"content":6245},[6246],{"text":6247,"type":38,"marks":6248},"With Deputy, now staff clock in and out right on the app, so there’s no guesswork about hours. Payroll is a breeze - accurate, fast and way less stressful. Gone are the days of endless Excel battles. ",[6249],{"type":1253,"attrs":6250},{"color":3646},{"type":34,"content":6252},[6253,6258,6267],{"text":6254,"type":38,"marks":6255},"Staff love it, too! They can swap shifts easily, see vacation time and understand their payslips. ",[6256],{"type":1253,"attrs":6257},{"color":3646},{"text":6259,"type":38,"marks":6260},"Atlas Hotels ",[6261,6264,6266],{"type":2045,"attrs":6262},{"href":6263,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/blog/how-atlas-hotels-built-a-liquid-workforce-and-improved-their-employee-experience",{"type":1253,"attrs":6265},{"color":3676},{"type":3678},{"text":6268,"type":38,"marks":6269},"had an uplift in employee wellbeing after they implemented Deputy. ",[6270],{"type":1253,"attrs":6271},{"color":3646},{"type":34,"content":6273},[6274],{"text":6275,"type":38,"marks":6276},"“Before Deputy we used to drown in complaints about work-life balance. Staff now feel in control, and complaints have plummeted down to 5 comments from 766 employees since implementing Deputy,” says Sub Iyer, Head of Operations-South at Atlas Hotels. “Deputy gives our people control, which translates into a happier workforce.” ",[6277],{"type":1253,"attrs":6278},{"color":3646},{"type":34},{"type":1989,"attrs":6281,"content":6282},{"level":2057},[6283],{"text":6284,"type":38,"marks":6285},"Boosting Productivity with Better Planning: citizenM (over 200 employees)",[6286,6287],{"type":1286},{"type":1253,"attrs":6288},{"color":3646},{"type":34,"content":6290},[6291],{"text":6292,"type":38,"marks":6293},"Ever feel like you’re running in circles but still getting nowhere? That’s hotel life with bad scheduling. Missed shifts, payroll disputes, low morale, low employee-manager trust - and it all adds up to a productivity black hole. ",[6294],{"type":1253,"attrs":6295},{"color":3646},{"type":34,"content":6297},[6298,6303,6312],{"text":6299,"type":38,"marks":6300},"Luxury hybrid hotel chain",[6301],{"type":1253,"attrs":6302},{"color":3646},{"text":6304,"type":38,"marks":6305}," citizenM",[6306,6309,6311],{"type":2045,"attrs":6307},{"href":6308,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/customers/citizenm",{"type":1253,"attrs":6310},{"color":3676},{"type":3678},{"text":6313,"type":38,"marks":6314}," knows this pain all too well. Their old spreadsheet scheduling system was a four-hour time drain. Worse, it was a hotbed for mistakes. Outdated schedules? Payroll chaos? Compliance issues? You name it: “We had issues around compliance and the equality of shifts and around having a single source of truth,” says Matthew Bell, Hotel Operations Director, Europe. “If someone changed the shift in Excel, did everyone see an updated version? And we also had trouble integrating the shift data with payroll.”",[6315],{"type":1253,"attrs":6316},{"color":3646},{"type":34,"content":6318},[6319],{"type":2119,"attrs":6320,"marks":6324},{"id":6321,"alt":42,"src":6322,"title":42,"source":42,"copyright":42,"meta_data":6323},15093540,"https://a.storyblok.com/f/64010/1200x675/988f20e616/matthew-bell-video-thumbnail-600x3375-2x.png","[object Object]",[6325],{"type":2045,"attrs":6326},{"href":6327,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.youtube.com/watch?v=CJu_naFLKRQ&t=2s",{"type":34,"content":6329},[6330],{"text":6331,"type":38,"marks":6332},"Matthew knew something had to change. “Ultimately, we could use algorithms to automate scheduling. Why should someone good at creating brilliant guest experiences spend time figuring out how to write the most efficient schedule?” ",[6333],{"type":1253,"attrs":6334},{"color":3646},{"type":34,"content":6336},[6337],{"text":6338,"type":38,"marks":6339},"After partnering with Deputy,  citizenM now has one system everyone uses for schedules across all European hotels. Scheduling time dropped from four hours to just 15 minutes. Plus, Deputy lets employees manage their swaps and vacation requests - giving them a sense of ownership.",[6340],{"type":1253,"attrs":6341},{"color":3646},{"type":34,"content":6343},[6344],{"text":6345,"type":38,"marks":6346},"When scheduling doesn’t work, your whole business doesn’t work. 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Old-school spreadsheets meant endless updates, lost hours and little ability to adapt quickly to changing demand. ",[6378],{"type":1253,"attrs":6379},{"color":3646},{"type":34,"content":6381},[6382],{"text":6383,"type":38,"marks":6384},"“In this industry, we get short lead times, both in the hotel and restaurant, with bookings we can fill up for the evening within the day. It can evolve quite quickly,” says Jon Peilow, Director of Finance. We may want to reduce the staff or increase the number of staff. 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Think smoother shifts, happier employees and more cash in the bank.",[6477],{"type":1253,"attrs":6478},{"color":3646},{"text":6480,"type":38,"marks":6481}," ",[6482,6483],{"type":1286},{"type":1253,"attrs":6484},{"color":3646},{"type":34,"content":6486},[6487,6492,6500],{"text":6488,"type":38,"marks":6489},"Ready to make a difference? Grab our guide ",[6490],{"type":1253,"attrs":6491},{"color":3646},{"text":6493,"type":38,"marks":6494},"Ditch Dinosaur Scheduling: Why Digital Tools Give Your Hotel a Competitive Edge",[6495,6498],{"type":2045,"attrs":6496},{"href":6497,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.deputy.com/gb/insights/ditch-dinosaur-scheduling",{"type":1253,"attrs":6499},{"color":3646},{"text":6501,"type":38,"marks":6502}," and start your journey towards a more efficient, responsive and successful shift-based business. ",[6503],{"type":1253,"attrs":6504},{"color":3646},"2024-04-04 12:00",{"_uid":6507,"title":41,"imgSrc":42,"plugin":43,"imageAlt":5900,"minWidth":1272,"imageName":6508,"imageS3Key":6509,"description":44,"mobileWidth":5250,"desktopWidth":5250,"assetSelector":42,"imagePublicUrl":6510,"imageOriginalUrl":6511,"sourceImageWidth":1272,"sourceImageHeight":1800},"26ce4b71-3168-4e5b-b5f1-622e21a6fae0","deputy-hotel-efficiency-blog-thumbnail.jpg","f/64010/1200x630/4cac73412d/deputy-hotel-efficiency-blog-thumbnail.jpg","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x630/4cac73412d/deputy-hotel-efficiency-blog-thumbnail.jpg","//a.storyblok.com/f/64010/1200x630/4cac73412d/deputy-hotel-efficiency-blog-thumbnail.jpg",[],[],[],[],"improving-hotel-efficiency-with-digital-scheduling-tools-why-it-matters","gb/blog/improving-hotel-efficiency-with-digital-scheduling-tools-why-it-matters",-69240,[],"e4cc65ac-9623-46db-926f-385e35aa5c83","2024-04-04T14:46:05.318Z",[6523,6527],{"id":6524,"name":5900,"slug":6516,"published":59,"full_slug":6525,"is_folder":17,"parent_id":6526},473097140,"au/blog/improving-hotel-efficiency-with-digital-scheduling-tools-why-it-matters",11114066,{"id":6528,"name":5900,"slug":6516,"published":59,"full_slug":6529,"is_folder":17,"parent_id":6530},473097142,"us/blog/improving-hotel-efficiency-with-digital-scheduling-tools-why-it-matters",11229372,{"name":6532,"created_at":6533,"published_at":6534,"updated_at":6535,"id":6536,"uuid":6537,"content":6538,"slug":7016,"full_slug":7017,"sort_by_date":90,"position":783,"tag_list":7018,"is_startpage":17,"parent_id":4338,"meta_data":90,"group_id":7019,"first_published_at":7020,"release_id":90,"lang":96,"path":90,"alternates":7021,"default_full_slug":90,"translated_slugs":90},"How 3 Retailers are Adapting to Changing Demand","2024-04-05T00:28:33.727Z","2025-11-03T22:09:50.360Z","2025-11-03T22:09:50.385Z",473650376,"552b95e7-74db-4aac-87e8-eaf0bfae8950",{"seo":6539,"_uid":6545,"footer":24,"header":25,"content":6546,"headline":6532,"component":1792,"post_date":6997,"thumbnail":6998,"types_tag":7005,"header_text":42,"spacing_top":42,"features_tag":7012,"social_image":7013,"show_resource":59,"industries_tag":7015,"spacing_top_mobile":42,"header_buttons_mobile":42,"header_buttons_desktop":42},{"_uid":6540,"title":15,"plugin":16,"seoTitle":6541,"description":19,"seoKeywords":6542,"seoTitleInput":6543,"seoDescription":6544},"4dabf081-ab42-4900-8f2a-18148f584ddd","Smart Demand Planning Strategies: Insights from 3 Retail Giants — Deputy","Adapting to changing levels of demand","Smart Demand Planning Strategies: Insights from 3 Retail Giants","Learn how top retailers optimise staffing with smart demand planning software. 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But no matter how much they get ahead, the cash registers are still understaffed. Customers have lost their patience and left their spots in line. Then before you know it, they’re headed to your competitor’s store.",[6576],{"type":1253,"attrs":6577},{"color":3646},{"type":34,"content":6579},[6580],{"text":6581,"type":38,"marks":6582},"As a retailer, this scenario may sound all too familiar. On the flip side, you can probably recall times when you scheduled too many staff during slower hours of the week — and your profit margins felt the pain.",[6583],{"type":1253,"attrs":6584},{"color":3646},{"type":34,"content":6586},[6587,6592,6600],{"text":6588,"type":38,"marks":6589},"The truth is that maintaining the perfect staffing levels across your stores, year-round, through fluctuating peaks and lulls in demand is no easy task. 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With so many stores to manage, it’s essential they stay on top of changing demand and their labour budgets.",[6660],{"type":1253,"attrs":6661},{"color":3646},{"type":34,"content":6663},[6664],{"text":6665,"type":38,"marks":6666},"Their business has been successfully doing just that, planning perfect staff ratios and creating cost-efficient rosters with Deputy’s labour forecasting and demand planning software. ",[6667],{"type":1253,"attrs":6668},{"color":3646},{"type":34,"content":6670},[6671],{"text":6672,"type":38,"marks":6673},"These demand planning tools allow businesses to bring together a range of demand metrics in one place, so they can accurately forecast their labour needs and build schedules to match. These demand metrics can include sales, foot traffic, and orders, as well as analysis of local events, the time of year, and the weather.",[6674],{"type":1253,"attrs":6675},{"color":3646},{"type":34,"content":6677},[6678],{"type":2119,"attrs":6679,"marks":6682},{"id":6680,"alt":42,"src":6681,"title":42,"source":42,"copyright":42,"meta_data":6323},5848563,"https://a.storyblok.com/f/64010/880x510/cb5fe7abc9/customer-photo-rectangle-trek.png",[6683],{"type":6684,"attrs":6685},"styled",{"class":6686},"rt-center-align",{"type":34,"content":6688},[6689],{"text":6690,"type":38,"marks":6691},"Tom Spoke, their Global Director of IT-ERP, says that paying attention to their sales per hour metric, in particular, has helped his storefronts “be smart when scheduling.” They can forecast demand by demographic, sales history data, weather, and foot traffic patterns. ",[6692],{"type":1253,"attrs":6693},{"color":3646},{"type":34,"content":6695},[6696],{"text":6697,"type":38,"marks":6698},"With real-time demand forecasting insights, his team can ensure they have enough staff to support busy days and avoid overspending on labour costs during slower days.",[6699],{"type":1253,"attrs":6700},{"color":3646},{"type":34,"content":6702},[6703],{"text":6704,"type":38,"marks":6705},"“When it comes to building a schedule, we need to stay within our budget from a store standpoint and make sure we don’t have too many staff scheduled at the wrong times on the wrong days.”",[6706],{"type":1253,"attrs":6707},{"color":3646},{"type":34},{"_uid":6710,"content":6711,"component":4304,"spacer_bottom":1533,"additional_style":4305,"spacer_bottom_mobile":1482},"b6ff2f7c-5727-468e-aa55-a0b50f03de52",{"type":31,"content":6712},[6713,6722,6729,6748],{"type":1989,"attrs":6714,"content":6715},{"level":2126},[6716],{"text":6717,"type":38,"marks":6718},"Ace Hardware",[6719,6720],{"type":1286},{"type":1253,"attrs":6721},{"color":3646},{"type":34,"content":6723},[6724],{"text":6725,"type":38,"marks":6726},"Lance Stillwaugh owns two Ace Hardware stores in Colorado. He keeps up with changing demand by being super nimble with staffing — and keeping a very close eye on payroll costs as a percentage of sales. ",[6727],{"type":1253,"attrs":6728},{"color":3646},{"type":34,"content":6730},[6731,6736,6743],{"text":6732,"type":38,"marks":6733},"He’s invested in ",[6734],{"type":1253,"attrs":6735},{"color":3646},{"text":761,"type":38,"marks":6737},[6738,6740,6742],{"type":2045,"attrs":6739},{"href":2220,"uuid":90,"anchor":90,"target":1547,"linktype":194},{"type":1253,"attrs":6741},{"color":3676},{"type":3678},{"text":6744,"type":38,"marks":6745}," and demand planning software that tracks his payroll cost percentage and allows him to easily shift his staffing up or down with demand in a heartbeat. This allows him to ensure the right staff coverage at the right times and keep labour costs within budget.",[6746],{"type":1253,"attrs":6747},{"color":3646},{"type":34,"content":6749},[6750],{"text":6751,"type":38,"marks":6752},"“By monitoring your payroll as a percentage of sales by day, by week, and track it monthly, by the end of the year, you know where you’re going to end up, and it’s not a surprise,” Lance shares.",[6753],{"type":1253,"attrs":6754},{"color":3646},{"_uid":6756,"ctas":6757,"cta_id":1597,"component":1597,"button_text":6761,"spacer_bottom":1533,"call_to_action":6762,"spacer_bottom_mobile":1482},"63c03546-3060-4491-8c6d-8e534137f9f3",[6758],{"_uid":6759,"link":6760,"text":6761,"type":2240,"component":1596,"analyticsId":42},"97f998f7-af58-4db7-bf57-1d4509bb9ef1",{"id":42,"url":42,"linktype":61,"fieldtype":62,"cached_url":42},"Book a demo",{"type":31,"content":6763},[6764],{"type":1989,"attrs":6765,"content":6766},{"level":2126},[6767],{"text":6768,"type":38},"See how Deputy helps you lower labour costs & optimise shift coverage",{"_uid":6770,"content":6771,"component":4304,"spacer_bottom":1533,"additional_style":4305,"spacer_bottom_mobile":42},"0290683c-b6a5-4e09-b1b5-aa3d7d4ae84f",{"type":31,"content":6772},[6773,6794,6801,6808],{"type":34,"content":6774},[6775,6780,6789],{"text":6776,"type":38,"marks":6777},"Across two of his stores, he’s been able to reduce payroll costs as a percentage of sales by ",[6778],{"type":1253,"attrs":6779},{"color":3646},{"text":6781,"type":38,"marks":6782},"10% YOY",[6783,6786,6788],{"type":2045,"attrs":6784},{"href":6785,"uuid":90,"anchor":90,"target":1547,"linktype":194},"https://www.deputy.com/gb/customers/thornton-and-hidden-lakes-ace-hardware",{"type":1253,"attrs":6787},{"color":3676},{"type":3678},{"text":6790,"type":38,"marks":6791}," because of his investment in smart labour forecasting and demand planning tools.",[6792],{"type":1253,"attrs":6793},{"color":3646},{"type":34,"content":6795},[6796],{"text":6797,"type":38,"marks":6798},"“The two things that eat up cash are payroll and inventory. 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Discover how Deputy can help you lower labour costs and optimise shift coverage with Smart Scheduling tools in 15 minutes or less.","Book a time now","Want to learn more?","cms-card-to-modal-target","#bookADemo","140","2024-03-28 12:00",{"_uid":6999,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"imageName":7000,"imageS3Key":7001,"description":44,"assetSelector":42,"imagePublicUrl":7002,"imageOriginalUrl":7003,"sourceImageWidth":1541,"sourceImageHeight":7004},"67de187f-9264-47f1-bb65-87ac2dd0ac57","7-ideas-to-increase-retail-sales-during-the-holidays-thumbnail.jpeg","f/64010/600x342/36efb43684/7-ideas-to-increase-retail-sales-during-the-holidays-thumbnail.jpeg","https://s3.amazonaws.com/a.storyblok.com/f/64010/600x342/36efb43684/7-ideas-to-increase-retail-sales-during-the-holidays-thumbnail.jpeg","https://a.storyblok.com/f/64010/600x342/36efb43684/7-ideas-to-increase-retail-sales-during-the-holidays-thumbnail.jpeg",342,[7006],{"name":72,"created_at":73,"published_at":74,"updated_at":75,"id":76,"uuid":77,"content":7007,"slug":88,"full_slug":89,"sort_by_date":90,"position":91,"tag_list":7010,"is_startpage":17,"parent_id":93,"meta_data":90,"group_id":94,"first_published_at":95,"release_id":90,"lang":96,"path":90,"alternates":7011,"default_full_slug":90,"translated_slugs":90,"_stopResolving":59},{"_uid":79,"icon":7008,"link":7009,"name":85,"subline":86,"headline":85,"component":87},{"_uid":81,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":82,"imageName":42,"imageS3Key":42,"description":44,"mobileWidth":83,"desktopWidth":83,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},{"id":42,"url":42,"anchor":42,"linktype":61,"fieldtype":62,"cached_url":42},[],[],[479],{"_uid":7014,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"imageName":42,"imageS3Key":42,"description":44,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},"0b635922-a139-42a8-bad9-64bd5c29fb90",[1175],"how-3-retailers-are-adapting-to-changing-demand","gb/features/demand-forecasting/how-3-retailers-are-adapting-to-changing-demand",[],"54ddbdda-e2fd-4366-bc76-f494c6d71cb1","2024-04-05T00:21:15.505Z",[7022,7025],{"id":7023,"name":6532,"slug":7016,"published":59,"full_slug":7024,"is_folder":17,"parent_id":4345},468688589,"us/features/demand-forecasting/how-3-retailers-are-adapting-to-changing-demand",{"id":7026,"name":6532,"slug":7016,"published":59,"full_slug":7027,"is_folder":17,"parent_id":4349},473650377,"au/features/demand-forecasting/how-3-retailers-are-adapting-to-changing-demand",{"name":7029,"created_at":7030,"published_at":7031,"updated_at":7032,"id":7033,"uuid":7034,"content":7035,"slug":7641,"full_slug":7642,"sort_by_date":90,"position":7643,"tag_list":7644,"is_startpage":17,"parent_id":2665,"meta_data":90,"group_id":7645,"first_published_at":7646,"release_id":90,"lang":96,"path":90,"alternates":7647,"default_full_slug":90,"translated_slugs":90},"Meet 6 Women Building the Future of Work","2024-03-28T21:50:13.824Z","2024-09-05T10:35:27.514Z","2024-09-05T10:35:27.565Z",469334350,"2cb05846-a6b9-4340-9860-b99249342560",{"seo":7036,"_uid":7041,"author":5914,"content":7042,"headline":7029,"component":2582,"post_date":6997,"thumbnail":7623,"types_tag":7631,"features_tag":7638,"show_resource":59,"industries_tag":7639,"related_articles":7640},{"_uid":7037,"title":15,"plugin":16,"seoTitle":7038,"description":19,"seoKeywords":7039,"seoTitleInput":7029,"seoDescription":7040},"fb4ef2c9-097f-4f72-a1c6-66d725ba5511","Meet 6 Women Building the Future of Work — Deputy","inclusive workplace, shift work, equitable work","Learn the stories of 6 women who are breaking down barriers in business and helping create a more equitable and inclusive world of work, one shift at a time.","dd7181cc-75e0-430e-86b0-dae2e608ae5d",[7043],{"_uid":7044,"content":7045,"component":2228},"7b0f1a05-1b3d-4e4d-b052-800dfd2775e4",{"type":31,"content":7046},[7047,7068,7075,7082,7102,7109,7130,7137,7144,7151,7158,7165,7172,7179,7186,7194,7212,7219,7238,7245,7252,7259,7266,7284,7291,7310,7322,7326,7344,7351,7358,7365,7373,7381,7392,7396,7400,7407,7425,7432,7439,7446,7455,7462,7488,7495,7502,7509,7516,7526,7533,7540,7547,7554,7572,7579,7586,7597,7603],{"type":34,"content":7048},[7049,7054,7063],{"text":7050,"type":38,"marks":7051},"In 2015, the United Nations set a ",[7052],{"type":1253,"attrs":7053},{"color":3646},{"text":7055,"type":38,"marks":7056},"2030 deadline for the achievement of gender equality",[7057,7060,7062],{"type":2045,"attrs":7058},{"href":7059,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.unwomen.org/en/news-stories/in-focus/2022/08/in-focus-sustainable-development-goal-5",{"type":1253,"attrs":7061},{"color":3676},{"type":3678},{"text":7064,"type":38,"marks":7065}," and the empowerment of all women and girls. In the world of work, this shift to gender equality takes ongoing investment, intentional conversations, and continuous learning to make it a reality. ",[7066],{"type":1253,"attrs":7067},{"color":3646},{"type":34,"content":7069},[7070],{"text":7071,"type":38,"marks":7072},"Individual efforts drive immeasurable impact, and that’s why we’ve brought together stories from women who are building a better future of work every day, both in the work they do and the way they lead. ",[7073],{"type":1253,"attrs":7074},{"color":3646},{"type":34,"content":7076},[7077],{"text":7078,"type":38,"marks":7079},"Read on to learn the stories of 6 women who are breaking down barriers in business and helping create a more equitable and inclusive world of work, one shift at a time.",[7080],{"type":1253,"attrs":7081},{"color":3646},{"type":1989,"attrs":7083,"content":7084},{"level":2057},[7085,7086,7091,7092,7093,7098],{"type":1257},{"type":2119,"attrs":7087},{"id":7088,"alt":42,"src":7089,"title":42,"source":42,"copyright":42,"meta_data":7090},15036764,"https://a.storyblok.com/f/64010/1000x667/feba3144a1/reneekinlay-thumb.png",{},{"type":1257},{"type":1257},{"text":7094,"type":38,"marks":7095},"Renee Kinlay — Owner at Aggy’s Corner ",[7096],{"type":1253,"attrs":7097},{"color":3646},{"type":7099,"attrs":7100},"emoji",{"name":7101,"emoji":90,"fallbackImage":90},"australia",{"type":34,"content":7103},[7104],{"text":7105,"type":38,"marks":7106},"Like many leaders in the world of hospitality, Renee Kinlay’s path to running her own business wasn’t linear. ",[7107],{"type":1253,"attrs":7108},{"color":3646},{"type":34,"content":7110},[7111,7116,7125],{"text":7112,"type":38,"marks":7113},"Before she owned and operated the beautiful cafe ",[7114],{"type":1253,"attrs":7115},{"color":3646},{"text":7117,"type":38,"marks":7118},"Aggy’s Corner",[7119,7122,7124],{"type":2045,"attrs":7120},{"href":7121,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.facebook.com/aggyscornercoffeeshop/",{"type":1253,"attrs":7123},{"color":3676},{"type":3678},{"text":7126,"type":38,"marks":7127},", she honed her operational expertise in various corporate roles for 15 years. ",[7128],{"type":1253,"attrs":7129},{"color":3646},{"type":34,"content":7131},[7132],{"text":7133,"type":38,"marks":7134},"She says one of her proudest moments was transitioning from an Executive Assistant role to Head of Community Engagement with a Singapore-based company in less than three years.",[7135],{"type":1253,"attrs":7136},{"color":3646},{"type":34,"content":7138},[7139],{"text":7140,"type":38,"marks":7141},"“This achievement not only validated my capabilities but also fuelled my passion for leadership,” Renee says.",[7142],{"type":1253,"attrs":7143},{"color":3646},{"type":34,"content":7145},[7146],{"text":7147,"type":38,"marks":7148},"That time in Singapore was hugely influential for Renee and the business owner she would later become. ",[7149],{"type":1253,"attrs":7150},{"color":3646},{"type":34,"content":7152},[7153],{"text":7154,"type":38,"marks":7155},"“In Singapore, I was fortunate to have incredible mentors who not only invested in my education but also empowered me to uplift others.” ",[7156],{"type":1253,"attrs":7157},{"color":3646},{"type":34,"content":7159},[7160],{"text":7161,"type":38,"marks":7162},"In turn, she had the opportunity to manage, support, and empower a team of 15 talented women, prioritizing their growth and development. ",[7163],{"type":1253,"attrs":7164},{"color":3646},{"type":34,"content":7166},[7167],{"text":7168,"type":38,"marks":7169},"So what inspired Renee to take the leap of faith from the corporate world to owning and running a small business? She explains that she has a deep passion for the hospitality industry, but on top of that, she wants to enjoy a better work-life balance and more quality time with her two young sons.",[7170],{"type":1253,"attrs":7171},{"color":3646},{"type":34,"content":7173},[7174],{"text":7175,"type":38,"marks":7176},"To anyone looking to follow in similar footsteps, her advice is to “embrace risks wholeheartedly and step into the arena of giving that business idea a go! Too often, fear holds individuals back from realizing their full potential. Remember, failure is merely a stepping stone towards success, offering invaluable lessons for growth and resilience.”",[7177],{"type":1253,"attrs":7178},{"color":3646},{"type":34,"content":7180},[7181],{"text":7182,"type":38,"marks":7183},"As she reflects on the most valuable learnings from her career, she shares, “Failure has been my most valuable teacher. While setbacks may sting, they offer profound lessons in resilience and adaptability. 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Given her role’s focus, Golly is acutely aware of the balance of listening and asking questions to understand a customer’s needs. ",[7217],{"type":1253,"attrs":7218},{"color":3646},{"type":34,"content":7220},[7221,7226,7233],{"text":7222,"type":38,"marks":7223},"“Truly active listening is not easy. We have to listen to what customers say but also pay attention to what they ",[7224],{"type":1253,"attrs":7225},{"color":3646},{"text":7227,"type":38,"marks":7228},"don’t",[7229,7231],{"type":7230},"italic",{"type":1253,"attrs":7232},{"color":3646},{"text":7234,"type":38,"marks":7235}," say. By being present and taking both sides of the coin in, you can provide relevant insights for their needs and surface issues your customers may not even be aware of yet.”",[7236],{"type":1253,"attrs":7237},{"color":3646},{"type":34,"content":7239},[7240],{"text":7241,"type":38,"marks":7242},"Golly’s professional and personal philosophy stems from the power of diversity. ",[7243],{"type":1253,"attrs":7244},{"color":3646},{"type":34,"content":7246},[7247],{"text":7248,"type":38,"marks":7249},"“I’ve had the privilege to learn from and work with many incredible people from diverse backgrounds and cultures over the years,” she says. “It’s allowed me to form relationships with others on a different level, and I’m constantly striving for more of this connection!”",[7250],{"type":1253,"attrs":7251},{"color":3646},{"type":34,"content":7253},[7254],{"text":7255,"type":38,"marks":7256},"The most valuable learning of Golly’s career so far also recognizes the importance of diversity of thought. ",[7257],{"type":1253,"attrs":7258},{"color":3646},{"type":34,"content":7260},[7261],{"text":7262,"type":38,"marks":7263},"“Being open and learning to focus on changing your perspective, or doing the work to understand where other people are coming from, is a valuable professional lesson that also translates well to many aspects of your life,” she says. “If you focus on contributing to improving a situation, rather than trying to change another person, the more successful you’ll be.”",[7264],{"type":1253,"attrs":7265},{"color":3646},{"type":34,"content":7267},[7268,7273,7274,7278,7279],{"text":7269,"type":38,"marks":7270},"Working in tech means that it can be really easy to get caught up in hustle culture or constantly working towards the next big thing without taking the time to celebrate the little wins. ‘Productive’ can be somewhat of a subjective term, but Golly takes a more mindful approach that focuses on intentionality. Creating routines gives Golly the required structure to feel focused and that she’s working towards something more significant.",[7271],{"type":1253,"attrs":7272},{"color":3646},{"type":1257},{"text":2525,"type":38,"marks":7275},[7276],{"type":1253,"attrs":7277},{"color":3646},{"type":1257},{"text":7280,"type":38,"marks":7281},"“It’s critical to have a long-term strategy, whether it’s regarding your personal goals or the goals of the company you work for,” Golly says. “I always set and focus on shorter-term goals that ladder up to the bigger picture, as this gives me a sense of direction and accomplishment and ensures I’m staying on track.”",[7282],{"type":1253,"attrs":7283},{"color":3646},{"type":34,"content":7285},[7286],{"text":7287,"type":38,"marks":7288},"“It’s important to enjoy the little things, for one day, you may look back and realize they were the big things.”",[7289],{"type":1253,"attrs":7290},{"color":3646},{"type":1989,"attrs":7292,"content":7293},{"level":2057},[7294,7295,7296,7301,7302,7303,7305,7308,7309],{"type":1257},{"type":1257},{"type":2119,"attrs":7297},{"id":7298,"alt":42,"src":7299,"title":42,"source":42,"copyright":42,"meta_data":7300},15036773,"https://a.storyblok.com/f/64010/6000x4000/4997911868/sarahaoki-thumb.jpg",{},{"type":1257},{"type":1257},{"text":7304,"type":38},"Sarah Aoki — Managing Director at Perfect Cleaning Solutions ",{"type":7099,"attrs":7306},{"name":7307,"emoji":90,"fallbackImage":90},"flag_gb",{"text":2525,"type":38},{"type":1257},{"type":34,"content":7311},[7312,7314,7320],{"text":7313,"type":38},"Sarah Aoki and her now husband Alan Konopka founded ",{"text":7315,"type":38,"marks":7316},"Perfect Cleaning Solutions",[7317],{"type":2045,"attrs":7318},{"href":7319,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://pcslivingston.co.uk/",{"text":7321,"type":38}," in the Lothian region of Scotland in 2013. With over ten years of history, her company has established a strong presence in the region, instilling trust in its clients and staff.",{"type":34,"content":7323},[7324],{"text":7325,"type":38},"She was very hands-on in shaping the brand, using her digital arts degree to design the company's website, van, and business logo. ",{"type":34,"content":7327},[7328,7333,7339],{"text":7329,"type":38,"marks":7330},"“Running a business daily requires strength and resilience,” Sarah says. “Every day, I encourage myself to learn something new or leave my comfort zone and meet new people. I do a lot of networking, ",[7331],{"type":1253,"attrs":7332},{"color":3646},{"text":7334,"type":38,"marks":7335},"a lot",[7336,7337],{"type":7230},{"type":1253,"attrs":7338},{"color":3646},{"text":7340,"type":38,"marks":7341}," of networking,” she laughs. “ I used to be really shy about speaking to new people or talking on the phone, but I've come a long way. Encouraging myself to do these things has propelled my career forward.” ",[7342],{"type":1253,"attrs":7343},{"color":3646},{"type":34,"content":7345},[7346],{"text":7347,"type":38,"marks":7348},"Sarah’s youthful appearance often led to initial skepticism from other business owners. “In the beginning, I’d get comments, like, ‘Oh, this wee girl, doing cleaning and stuff, what does she know?’” she recalls with a laugh in her Scottish accent. “People wouldn’t take me seriously, but as the conversation progressed, I could see their perception of me completely change. I’d witness the shift on their faces from doubt to respect.” Her resilience and determination in the face of such challenges is truly inspiring. ",[7349],{"type":1253,"attrs":7350},{"color":3646},{"type":34,"content":7352},[7353],{"text":7354,"type":38,"marks":7355},"Creating a healthy workplace for her 20 employees at Perfect Cleaning Solutions is a top priority for Sarah. “I want my staff to feel comfortable expressing their feelings and opinions. We regularly meet our staff in person and communicate with them directly, not just through text. We also strive to be flexible about working hours, considering the family commitments of our primarily female workforce.”",[7356],{"type":1253,"attrs":7357},{"color":3646},{"type":34,"content":7359},[7360],{"text":7361,"type":38,"marks":7362},"Hiring her first employee was one of her major career milestones. “When we started the business, Alan, myself, and our moms did all the jobs ourselves. Can you believe it? So, getting to the point where we could afford to hire someone felt huge. He called me before sending his CV in, and I was impressed by his initiative, so I hired him. And nine years later, he’s still with us.” ",[7363],{"type":1253,"attrs":7364},{"color":3646},{"type":34,"content":7366},[7367,7372],{"text":7368,"type":38,"marks":7369},"Her biggest advice to other women is to believe in yourself. “Don’t say I can’t do this - if you want to start a business, you can start a business. It can be overwhelming initially, but small businesses have a lot of support.”",[7370],{"type":1253,"attrs":7371},{"color":3646},{"type":1257},{"type":34,"content":7374},[7375,7376],{"type":1257},{"type":2119,"attrs":7377},{"id":7378,"alt":42,"src":7379,"title":42,"source":42,"copyright":42,"meta_data":7380},15036776,"https://a.storyblok.com/f/64010/896x1152/2e211655c2/dianalam-thumb.jpg",{},{"type":1989,"attrs":7382,"content":7383},{"level":2057},[7384,7389],{"text":7385,"type":38,"marks":7386},"Diana Lam — Senior Content Marketing Manager at Deputy ",[7387],{"type":1253,"attrs":7388},{"color":3646},{"type":7099,"attrs":7390},{"name":7391,"emoji":90,"fallbackImage":90},"flag_us",{"type":34,"content":7393},[7394],{"text":7395,"type":38},"In her role, Diana Lam writes helpful, insightful content for business owners and managers across Deputy’s website, blog, and newsletters.  ",{"type":34,"content":7397},[7398],{"text":7399,"type":38},"Each morning, she centers herself with a copy of a poem she wrote her parents years ago. The framed words thank them for the sacrifices they made in order to have and raise her, including escaping the Vietnam War, building a life in a new country from scratch, and taking on countless shift worker schedules.",{"type":34,"content":7401},[7402],{"text":7403,"type":38,"marks":7404},"“When I gave them the original copy, I promised that I would never take those sacrifices for granted and strive to make an impact in everything I do in life, including work.” ",[7405],{"type":1253,"attrs":7406},{"color":3646},{"type":34,"content":7408},[7409,7414,7420],{"text":7410,"type":38,"marks":7411},"Diana is hugely motivated by her deep sense of connection with Deputy’s mission of ",[7412],{"type":1253,"attrs":7413},{"color":3646},{"text":7415,"type":38,"marks":7416},"improving the world of work, one shift at a time, ",[7417,7418],{"type":7230},{"type":1253,"attrs":7419},{"color":3646},{"text":7421,"type":38,"marks":7422},"and is grateful and excited for the role she plays day-to-day. ",[7423],{"type":1253,"attrs":7424},{"color":3646},{"type":34,"content":7426},[7427],{"text":7428,"type":38,"marks":7429},"“I am part of a team that’s building technology for a problem I’ve seen first-hand through my parents trying to navigate their shift work schedules with companies that had manual and inefficient processes,” she says.  ",[7430],{"type":1253,"attrs":7431},{"color":3646},{"type":34,"content":7433},[7434],{"text":7435,"type":38,"marks":7436},"Consistently fuelled by this positive energy, Diana is able to bring her best self to work by ensuring balance with things that spark joy in her personal life. These include being with her family, going to the gym, working on her cooking skills, and taking the time to go for walks and get fresh air. ",[7437],{"type":1253,"attrs":7438},{"color":3646},{"type":34,"content":7440},[7441],{"text":7442,"type":38,"marks":7443},"Diana learned early in her career that curiosity is fundamental to growth, as is having an open mind and not being afraid of shifting and adapting to the environment around you. What is equally important is using effective listening to truly understand diverse perspectives, as they only make us stronger as a collective. All very important lessons, especially when working in the world of tech!",[7444],{"type":1253,"attrs":7445},{"color":3646},{"type":34,"content":7447},[7448,7449,7450],{"type":1257},{"type":1257},{"type":2119,"attrs":7451},{"id":7452,"alt":42,"src":7453,"title":42,"source":42,"copyright":42,"meta_data":7454},15036777,"https://a.storyblok.com/f/64010/853x1280/4a25aa00d6/whitneydettmer-thumb.png",{},{"type":1989,"attrs":7456,"content":7457},{"level":2057},[7458,7460],{"text":7459,"type":38},"Dr. Whitney Dettmer — Owner and Veterinarian of Kentucky Paws Animal Hospital ",{"type":7099,"attrs":7461},{"name":7391,"emoji":90,"fallbackImage":90},{"type":34,"content":7463},[7464,7465,7467,7468,7469,7474,7483],{"type":1257},{"text":7466,"type":38},"Dr. Dettmer had a dream to open up her own veterinary practice. In order to do so, she left a stable job and had to work more hours for less pay while building a clientele. With no prior business experience and no investors, she opened up her own veterinary hospital just four years out of school. ",{"type":1257},{"type":1257},{"text":7470,"type":38,"marks":7471},"Today, she is the owner and veterinarian of ",[7472],{"type":1253,"attrs":7473},{"color":3646},{"text":7475,"type":38,"marks":7476},"Kentucky Paws Animal Hospital",[7477,7480,7482],{"type":2045,"attrs":7478},{"href":7479,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://kentuckypawsah.com/",{"type":1253,"attrs":7481},{"color":3676},{"type":3678},{"text":7484,"type":38,"marks":7485},". As a full-service boutique-style veterinary, the hospital specializes in caring for small dogs and cats. “It doesn’t feel like your ordinary veterinary hospital and feels like you are at home,” she shares.",[7486],{"type":1253,"attrs":7487},{"color":3646},{"type":34,"content":7489},[7490],{"text":7491,"type":38,"marks":7492},"Creating a healthy workplace for her team is a top priority for Dr. Dettmer. She always wants to “ensure the workplace is safe and nurturing so staff can be empowered.”",[7493],{"type":1253,"attrs":7494},{"color":3646},{"type":34,"content":7496},[7497],{"text":7498,"type":38,"marks":7499},"She believes some signs of a healthy workplace include a collaborative work environment and the ability to take time off when you need to reset. “Our business has family-friendly hours - meaning no late evenings or weekends like your typical vet hospital,” says Dr. Dettmer.",[7500],{"type":1253,"attrs":7501},{"color":3646},{"type":34,"content":7503},[7504],{"text":7505,"type":38,"marks":7506},"As a leader and vet who’s been in practice for almost 7 years now, Dr. Dettmer has learned a lot along the way. She shares one of the most valuable learnings of her career: “I’ve learned that you can’t be everything to everyone, so I try to focus my efforts on what I am really good at and will not hesitate to refer to specialists if I need to or if it is in the best interest of my patients.”",[7507],{"type":1253,"attrs":7508},{"color":3646},{"type":34,"content":7510},[7511],{"text":7512,"type":38,"marks":7513},"Her top advice to anyone who wants to follow in similar footsteps is: “The biggest risk you can take is to do nothing. I think in order to grow professionally, you have to sometimes put yourself in uncomfortable positions. Trust yourself.”",[7514],{"type":1253,"attrs":7515},{"color":3646},{"type":1989,"attrs":7517,"content":7518},{"level":2057},[7519,7520,7521],{"type":1257},{"type":1257},{"type":2119,"attrs":7522},{"id":7523,"alt":42,"src":7524,"title":42,"source":42,"copyright":42,"meta_data":7525},15036781,"https://a.storyblok.com/f/64010/570x648/86c28d73c8/sarayakzan-thumb.png",{},{"type":1989,"attrs":7527,"content":7528},{"level":2057},[7529,7531],{"text":7530,"type":38},"Sara Yakzan — Account Executive at Deputy ",{"type":7099,"attrs":7532},{"name":7307,"emoji":90,"fallbackImage":90},{"type":34,"content":7534},[7535],{"text":7536,"type":38,"marks":7537},"Sara Yakzan has worked in the UK sales team at Deputy for four years, spending the first half as a Sales Development Representative before moving into her Account Executive role, where she focuses on helping small and medium-sized businesses. ",[7538],{"type":1253,"attrs":7539},{"color":3646},{"type":34,"content":7541},[7542],{"text":7543,"type":38,"marks":7544},"Every day, she chooses to bring a positive outlook to her life — something she’s prioritised since she was a child. ",[7545],{"type":1253,"attrs":7546},{"color":3646},{"type":34,"content":7548},[7549],{"text":7550,"type":38,"marks":7551},"“I always try to consider things from the perspective of people who may not be as fortunate as I am,” she says. “It’s something I learned from my parents, and it’s very much my motto.” ",[7552],{"type":1253,"attrs":7553},{"color":3646},{"type":34,"content":7555},[7556,7561,7567],{"text":7557,"type":38,"marks":7558},"This positive attitude and willingness to collaborate and continuously improve drives Sara to make a positive impact on the world, which is in perfect harmony with Deputy’s vision of ",[7559],{"type":1253,"attrs":7560},{"color":3646},{"text":7562,"type":38,"marks":7563},"Thriving Workplaces in every community",[7564,7565],{"type":7230},{"type":1253,"attrs":7566},{"color":3646},{"text":7568,"type":38,"marks":7569},". When Sara was interviewing for her SDR role in late 2020, she was instantly attracted to Deputy’s purpose, as well as the enthusiasm and passion that shone through the Deputies (what we call Deputy employees) who interviewed her. ",[7570],{"type":1253,"attrs":7571},{"color":3646},{"type":34,"content":7573},[7574],{"text":7575,"type":38,"marks":7576},"“I’ve been privileged to learn so much throughout my professional journey from different people, industries, and experiences,” she says. “I recognize that, as women, we face additional pressures and obstacles at times, but there is always so much inspiration from the incredible women around us, that I truly think there’s nothing we cannot achieve.”",[7577],{"type":1253,"attrs":7578},{"color":3646},{"type":34,"content":7580},[7581],{"text":7582,"type":38,"marks":7583},"Sara has always been driven by her aspirations for personal growth, pushing herself to be the best person she can be. “It’s never been about being better than anyone else, but I love to challenge myself to be better in all aspects of my life, whether that’s being a better salesperson at Deputy or with any of my skills or hobbies.”",[7584],{"type":1253,"attrs":7585},{"color":3646},{"type":34,"content":7587},[7588,7593,7594,7595],{"text":7589,"type":38,"marks":7590},"Sara’s hunger to push herself and those around her ladders up to what she considers the most valuable learning of her career so far: never stop learning and never give up. ",[7591],{"type":1253,"attrs":7592},{"color":3646},{"type":1257},{"type":1257},{"text":7596,"type":38},"“It’s important for us to be the change we wish to see, to be your own leader and take ownership, but also to stay humble and listen to and learn from the people around you.”",{"type":1989,"attrs":7598,"content":7599},{"level":2057},[7600,7601],{"type":1257},{"text":7602,"type":38},"The Shift To Thriving Workplaces",{"type":34,"content":7604},[7605,7606,7608,7614,7616,7621],{"type":1257},{"text":7607,"type":38},"Achieving gender equality is essential to building truly thriving workplaces. To provide insights into the state of shift worker well-being and equality in the hospitality, retail, healthcare, and services industries, we’ve captured insights from over 23 million hours worked in the US in our ",{"text":7609,"type":38,"marks":7610},"Shift to Equity Report",[7611],{"type":2045,"attrs":7612},{"href":7613,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/insights/shift-to-equity-report?utm_campaign=wc-2024-q1-amer-shift-to-equity-report&utm_medium=cta&utm_source=content&utm_content=article",{"text":7615,"type":38},". ",{"text":7617,"type":38,"marks":7618},"Download your copy",[7619],{"type":2045,"attrs":7620},{"href":7613,"uuid":90,"anchor":90,"target":90,"linktype":194},{"text":7622,"type":38}," to understand what equality looks like in hourly work today — and why shift workers are prioritizing job security, predictable schedules, and flexibility more than ever before. ",{"_uid":7624,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":1272,"imageName":7625,"imageS3Key":7626,"description":44,"mobileWidth":5250,"desktopWidth":5250,"assetSelector":42,"imagePublicUrl":7627,"imageOriginalUrl":7628,"sourceImageWidth":7629,"sourceImageHeight":7630},"14c353a6-8efd-4722-b36b-1ec53cf0b227","whm-thumb.jpg","f/64010/2308x1298/7d708095c8/whm-thumb.jpg","https://s3.amazonaws.com/a.storyblok.com/f/64010/2308x1298/7d708095c8/whm-thumb.jpg","//a.storyblok.com/f/64010/2308x1298/7d708095c8/whm-thumb.jpg",2308,1298,[7632],{"name":72,"created_at":73,"published_at":74,"updated_at":75,"id":76,"uuid":77,"content":7633,"slug":88,"full_slug":89,"sort_by_date":90,"position":91,"tag_list":7636,"is_startpage":17,"parent_id":93,"meta_data":90,"group_id":94,"first_published_at":95,"release_id":90,"lang":96,"path":90,"alternates":7637,"default_full_slug":90,"translated_slugs":90,"_stopResolving":59},{"_uid":79,"icon":7634,"link":7635,"name":85,"subline":86,"headline":85,"component":87},{"_uid":81,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":82,"imageName":42,"imageS3Key":42,"description":44,"mobileWidth":83,"desktopWidth":83,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},{"id":42,"url":42,"anchor":42,"linktype":61,"fieldtype":62,"cached_url":42},[],[],[],[],[],"meet-6-women-building-the-future-of-work","gb/blog/meet-6-women-building-the-future-of-work",-69230,[],"e1fdddee-3fff-4a65-b78b-9ac9ec5af56d","2024-03-28T21:50:04.620Z",[7648,7651],{"id":7649,"name":7029,"slug":7641,"published":59,"full_slug":7650,"is_folder":17,"parent_id":6530},469268401,"us/blog/meet-6-women-building-the-future-of-work",{"id":7652,"name":7029,"slug":7641,"published":59,"full_slug":7653,"is_folder":17,"parent_id":6526},469334468,"au/blog/meet-6-women-building-the-future-of-work",{"name":7655,"created_at":7656,"published_at":7657,"updated_at":7658,"id":7659,"uuid":7660,"content":7661,"slug":8183,"full_slug":8184,"sort_by_date":90,"position":8185,"tag_list":8186,"is_startpage":17,"parent_id":2665,"meta_data":90,"group_id":8187,"first_published_at":7657,"release_id":90,"lang":96,"path":90,"alternates":8188,"default_full_slug":90,"translated_slugs":90}," Deputy Takes HRC: Buzzing Atmosphere, Big Ideas, and the Future of Hospitality","2024-03-27T11:43:02.869Z","2024-03-27T13:50:25.593Z","2024-03-27T13:50:25.627Z",468292739,"7c9d4e7a-e704-4d5e-a0fb-c46828f44ab4",{"seo":7662,"_uid":7668,"author":5914,"content":7669,"headline":7655,"component":2582,"post_date":8165,"thumbnail":8166,"types_tag":8173,"features_tag":8180,"show_resource":59,"industries_tag":8181,"related_articles":8182},{"_uid":7663,"title":15,"plugin":16,"seoTitle":7664,"description":19,"seoKeywords":7665,"seoTitleInput":7666,"seoDescription":7667},"a96f1cfd-8bf9-4f04-8654-657d30066367","Deputy at HRC: Hospitality Insights & Tech Solutions — Deputy","hrc, hospitality, hrc 2024, tech, insights, hospitality trends, restaurant scheduling software, staff management software, workforce management software, hospitality management software","Deputy at HRC: Hospitality Insights & Tech Solutions","HRC 2024 buzzed with ideas! Discover key takeaways, tech trends, and how Deputy empowers hospitality businesses. Get insights here! ","ff7c9354-78fc-4290-88b6-158362546a1e",[7670],{"_uid":7671,"content":7672,"component":2228},"b1cb28e0-aae9-405f-ac18-c65baa9dfa92",{"type":31,"content":7673},[7674,7694,7701,7708,7715,7724,7731,7749,7927,7936,7943,7950,7957,7974,8006,8015,8022,8029,8049,8058,8065,8072,8084,8091,8110,8119,8126,8133,8158],{"type":34,"content":7675},[7676,7681,7689],{"text":7677,"type":38,"marks":7678},"This year’s ",[7679],{"type":1253,"attrs":7680},{"color":3646},{"text":7682,"type":38,"marks":7683},"Hotel, Restaurant and Catering Event (HRC) 2024",[7684,7687],{"type":2045,"attrs":7685},{"href":7686,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.hrc.co.uk/",{"type":1253,"attrs":7688},{"color":3646},{"text":7690,"type":38,"marks":7691}," was a whirlwind of insights, knowledge-sharing, connections, and excitement, and the Deputy team was right at the heart of it!  ",[7692],{"type":1253,"attrs":7693},{"color":3646},{"type":34,"content":7695},[7696],{"type":2119,"attrs":7697},{"id":7698,"alt":42,"src":7699,"title":42,"source":42,"copyright":42,"meta_data":7700},14998933,"https://a.storyblok.com/f/64010/4032x3024/6e0bbac4ee/deputy-hrc-blog.jpg",{},{"type":34,"content":7702},[7703],{"type":2119,"attrs":7704},{"id":7705,"alt":42,"src":7706,"title":42,"source":42,"copyright":42,"meta_data":7707},14999741,"https://a.storyblok.com/f/64010/3024x4032/ee416deebf/deputy-hrc-2024-blog.jpg",{},{"type":34,"content":7709},[7710],{"text":7711,"type":38,"marks":7712},"We were in the thick of the action, speaking with passionate hospitality professionals from all corners of the industry. From intimate cafes to family-run restaurants to bustling multi-site operations, everyone was eager to talk about hospitality's opportunities and challenges in 2024.",[7713],{"type":1253,"attrs":7714},{"color":3646},{"type":1989,"attrs":7716,"content":7717},{"level":2057},[7718],{"text":7719,"type":38,"marks":7720},"Key Insights: Tools and Strategies for the Future of Hospitality",[7721,7722],{"type":1286},{"type":1253,"attrs":7723},{"color":3646},{"type":34,"content":7725},[7726],{"type":2119,"attrs":7727},{"id":7728,"alt":42,"src":7729,"title":42,"source":42,"copyright":42,"meta_data":7730},14999636,"https://a.storyblok.com/f/64010/3024x4032/d1fb72653a/deputy-hrc-blog-3.jpg",{},{"type":34,"content":7732},[7733,7738,7744],{"text":7734,"type":38,"marks":7735},"The seminar, ",[7736],{"type":1253,"attrs":7737},{"color":3646},{"text":7739,"type":38,"marks":7740},"“Improved Margins, Happier People, Great Guest Experiences: How Labour Productivity Tools Can Transform Your Multi-Site Operation",[7741,7742],{"type":7230},{"type":1253,"attrs":7743},{"color":3646},{"text":7745,"type":38,"marks":7746},"”, was a highlight of the event. 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Offering opportunities for professional growth is a great way to keep them engaged and motivated.",{"type":1989,"attrs":8575,"content":8576},{"level":2538},[8577,8578],{"type":1257},{"text":8579,"type":38},"Personalised Skill Development and Training Programs",{"type":34,"content":8581},[8582,8587,8595,8599],{"text":8583,"type":38,"marks":8584},"Provide your staff with the ",[8585],{"type":1253,"attrs":8586},{"color":8490},{"text":8588,"type":38,"marks":8589},"training and development",[8590,8593],{"type":2045,"attrs":8591},{"href":8592,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/blog/how-to-attract-and-retain-staff-during-inflation",{"type":1253,"attrs":8594},{"color":8435},{"text":2525,"type":38,"marks":8596},[8597],{"type":1253,"attrs":8598},{"color":8435},{"text":8600,"type":38,"marks":8601},"they need to succeed. This could include formal training programs, on-the-job training, or mentorship opportunities.",[8602],{"type":1253,"attrs":8603},{"color":8490},{"type":1989,"attrs":8605,"content":8606},{"level":2538},[8607,8608],{"type":1257},{"text":8609,"type":38},"Implementing Career Progression Plans",{"type":34,"content":8611},[8612,8617,8625,8629,8636,8640],{"text":8613,"type":38,"marks":8614},"Create clear career paths for employees so they know what they need to reach their goals. Support them in mapping out their career goals and developing a plan to achieve them. This will give them a sense of purpose and direction in their work. Leverage ",[8615],{"type":1253,"attrs":8616},{"color":8490},{"text":8618,"type":38,"marks":8619},"Deputy’s performance ",[8620,8623],{"type":2045,"attrs":8621},{"href":8622,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/features/performance-management",{"type":1253,"attrs":8624},{"color":8435},{"text":6480,"type":38,"marks":8626},[8627],{"type":1253,"attrs":8628},{"color":8435},{"text":8630,"type":38,"marks":8631},"management tools",[8632,8634],{"type":2045,"attrs":8633},{"href":8622,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":8635},{"color":8435},{"text":2525,"type":38,"marks":8637},[8638],{"type":1253,"attrs":8639},{"color":8435},{"text":8641,"type":38,"marks":8642},"to track employee progress and implement effective career progression plans.",[8643],{"type":1253,"attrs":8644},{"color":8490},{"type":1989,"attrs":8646,"content":8647},{"level":2538},[8648,8649],{"type":1257},{"text":8650,"type":38},"Mentoring and Coaching Initiatives",{"type":34,"content":8652},[8653,8658,8664,8668,8673,8681,8685,8690,8698,8702],{"text":8654,"type":38,"marks":8655},"Pair your newer starters with experienced internal mentors or external work coaches who can help them develop their skills and knowledge as well as deal with the demands of shift work on their bodies and mental health. Use Deputy’s ",[8656],{"type":1253,"attrs":8657},{"color":8490},{"text":8429,"type":38,"marks":8659},[8660,8662],{"type":2045,"attrs":8661},{"href":3015,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":8663},{"color":8435},{"text":2525,"type":38,"marks":8665},[8666],{"type":1253,"attrs":8667},{"color":8435},{"text":8669,"type":38,"marks":8670},"to share mentoring and coaching messages within the business. A lot of times, shift workers work alone late at night, very early in the morning different team members on different days each week during their shifts. This can lead to feelings of isolation. When you pair them with a mentor, however, they have someone with whom they can talk and ask questions. Coaches can be found online who can help your team of shift workers cope better with the rigours and demands of shift working. For example, ",[8671],{"type":1253,"attrs":8672},{"color":8490},{"text":8674,"type":38,"marks":8675},"Coach Roger",[8676,8679],{"type":2045,"attrs":8677},{"href":8678,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.instagram.com/a_healthy_shift/",{"type":1253,"attrs":8680},{"color":8435},{"text":2525,"type":38,"marks":8682},[8683],{"type":1253,"attrs":8684},{"color":8435},{"text":8686,"type":38,"marks":8687},"of ",[8688],{"type":1253,"attrs":8689},{"color":8490},{"text":8691,"type":38,"marks":8692},"A Healthy Shift",[8693,8696],{"type":2045,"attrs":8694},{"href":8695,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://ahealthyshift.com/",{"type":1253,"attrs":8697},{"color":8435},{"text":2525,"type":38,"marks":8699},[8700],{"type":1253,"attrs":8701},{"color":8435},{"text":8703,"type":38,"marks":8704},"provides tips on how to recover from night shifts.",[8705],{"type":1253,"attrs":8706},{"color":8490},{"_uid":8708,"content":8709,"component":4304,"spacer_bottom":1456,"spacer_bottom_mobile":42},"a4e631d0-c7fe-498a-a3ed-e24bb3418576",{"type":31,"content":8710},[8711,8716,8720,8726,8762,8781,8787],{"type":1989,"attrs":8712,"content":8713},{"level":2126},[8714],{"text":8715,"type":38},"3. Embracing Technology for Seamless Onboarding",{"type":34,"content":8717},[8718],{"text":8719,"type":38},"Streamlining onboarding through cutting-edge technology saves time and enhances the onboarding experience for new hires. Here are some innovative ways to use technology to improve onboarding:",{"type":1989,"attrs":8721,"content":8722},{"level":2538},[8723,8724],{"type":1257},{"text":8725,"type":38},"Leveraging Digital Onboarding Platforms for Efficiency",{"type":34,"content":8727},[8728,8733,8741,8745,8750,8758],{"text":8729,"type":38,"marks":8730},"Digital onboarding platforms can automate many onboarding tasks, such as paperwork and compliance processes. This frees up time for you to focus on more strategic tasks. Deputy Onboarding streamlines the onboarding process, reducing paperwork and enhancing the new hire process. “I’ve been using ",[8731],{"type":1253,"attrs":8732},{"color":8490},{"text":8734,"type":38,"marks":8735},"Deputy Onboarding",[8736,8739],{"type":2045,"attrs":8737},{"href":8738,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/hr-software/employee-onboarding",{"type":1253,"attrs":8740},{"color":8435},{"text":2525,"type":38,"marks":8742},[8743],{"type":1253,"attrs":8744},{"color":8435},{"text":8746,"type":38,"marks":8747},"for some time now. It’s a handy feature. It saves me time and money,” says Mary Birks, HR Manager at ",[8748],{"type":1253,"attrs":8749},{"color":8490},{"text":8751,"type":38,"marks":8752},"MPK Garages",[8753,8756],{"type":2045,"attrs":8754},{"href":8755,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/customers/mpk-garages",{"type":1253,"attrs":8757},{"color":8435},{"text":1580,"type":38,"marks":8759},[8760],{"type":1253,"attrs":8761},{"color":8490},{"type":34,"content":8763},[8764,8769,8777],{"text":8765,"type":38,"marks":8766},"Automating paperwork and compliance processes can help ensure you meet all onboarding requirements promptly and efficiently. Automation can save time, reduce errors, and reduce administrative burden. “Onboarding used to take us at least a week for each new starter, which could delay them getting paid. With Deputy, you can get through all the onboarding paperwork on Tuesday and include them on the pay run the next day,” says Simon Fox, General Manager, Operations, ",[8767],{"type":1253,"attrs":8768},{"color":8490},{"text":8770,"type":38,"marks":8771},"The Boathouse Group",[8772,8775],{"type":2045,"attrs":8773},{"href":8774,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/blog/revamped-employee-onboarding-paperless-fast-easy",{"type":1253,"attrs":8776},{"color":8435},{"text":1580,"type":38,"marks":8778},[8779],{"type":1253,"attrs":8780},{"color":8490},{"type":1989,"attrs":8782,"content":8783},{"level":2538},[8784,8785],{"type":1257},{"text":8786,"type":38},"Gamifying Onboarding to Enhance Engagement",{"type":34,"content":8788},[8789],{"text":8790,"type":38},"Gamification means using gameplay mechanics for non-game applications to encourage specific behaviours and outcomes. Gamification can make onboarding more engaging and interactive for new hires by adding elements that make the hire experience more fun, competitive and exciting. Activities like games and quizzes can help new starters learn more quickly and effectively about the company culture and their new role. Points, scores and leaderboards are traditional gamification elements that show your employees how much progress they’re making with their onboarding.",{"_uid":8792,"content":8793,"component":4304,"spacer_bottom":1482,"spacer_bottom_mobile":42},"97e7fea2-c04f-4e61-8367-92d0293d76ff",{"type":31,"content":8794},[8795,8800,8804,8810,8833,8839,8919,8925],{"type":1989,"attrs":8796,"content":8797},{"level":2126},[8798],{"text":8799,"type":38},"4. Implementing Effective Employee Recognition Programs",{"type":34,"content":8801},[8802],{"text":8803,"type":38},"Recognising and rewarding employees for their contributions drives a sense of value and appreciation. According to our 2023 State of Shift Work report, 46% of UK shift workers believe that being valued and recognised for their contribution will create a more positive work environment. Recognition is undoubtedly a powerful motivator. Employees who feel appreciated for their work are more likely to be engaged and productive. With rising business costs, justifying a pay rise can be difficult, but recognising your staff for their hard work is essential.",{"type":1989,"attrs":8805,"content":8806},{"level":2538},[8807,8808],{"type":1257},{"text":8809,"type":38},"Implementing Employee Recognition Programs",{"type":34,"content":8811},[8812,8817,8824,8828],{"text":8813,"type":38,"marks":8814},"Create a formal employee recognition program to show appreciation for your employees’ hard work. This could involve giving out awards for performance targets. Learn how Deputy can provide you with ",[8815],{"type":1253,"attrs":8816},{"color":8490},{"text":8818,"type":38,"marks":8819},"the performance data",[8820,8822],{"type":2045,"attrs":8821},{"href":8622,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":8823},{"color":8435},{"text":2525,"type":38,"marks":8825},[8826],{"type":1253,"attrs":8827},{"color":8435},{"text":8829,"type":38,"marks":8830},"to design structured recognition programs that keep your staff motivated.",[8831],{"type":1253,"attrs":8832},{"color":8490},{"type":1989,"attrs":8834,"content":8835},{"level":2538},[8836,8837],{"type":1257},{"text":8838,"type":38},"Non-Financial Rewards and Perks",{"type":34,"content":8840},[8841,8846,8853,8858,8866,8870,8875,8882,8887,8891,8899,8903,8907,8915],{"text":8842,"type":38,"marks":8843},"Don’t underestimate ",[8844],{"type":1253,"attrs":8845},{"color":8490},{"text":8847,"type":38,"marks":8848},"public praise on team platforms",[8849,8851],{"type":2045,"attrs":8850},{"href":3015,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":8852},{"color":8435},{"text":8854,"type":38,"marks":8855},". Don’t let your team feel under- appreciated and disenchanted about their work. If you can’t reward them with higher pay, demonstrate in other ways that their efforts don’t go unnoticed. South London pub Prince of Peckham regularly ",[8856],{"type":1253,"attrs":8857},{"color":8490},{"text":8859,"type":38,"marks":8860},"hosts team gatherings",[8861,8864],{"type":2045,"attrs":8862},{"href":8863,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.instagram.com/p/CWBQKJKI5Po/?img_index=1",{"type":1253,"attrs":8865},{"color":8435},{"text":2525,"type":38,"marks":8867},[8868],{"type":1253,"attrs":8869},{"color":8435},{"text":8871,"type":38,"marks":8872},"and does a weekly shout-out Sunday appreciation post to recognise their staff. ",[8873],{"type":1253,"attrs":8874},{"color":8490},{"text":1678,"type":38,"marks":8876},[8877,8880],{"type":2045,"attrs":8878},{"href":8879,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/customers/honest-burgers",{"type":1253,"attrs":8881},{"color":8435},{"text":8883,"type":38,"marks":8884},", one of our customers, periodically features and recognises its staff on",[8885],{"type":1253,"attrs":8886},{"color":8490},{"text":2525,"type":38,"marks":8888},[8889],{"type":1253,"attrs":8890},{"color":8435},{"text":8892,"type":38,"marks":8893},"its Instagram page",[8894,8897],{"type":2045,"attrs":8895},{"href":8896,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.instagram.com/p/Cv2NpwIq_sK/",{"type":1253,"attrs":8898},{"color":8435},{"text":2525,"type":38,"marks":8900},[8901],{"type":1253,"attrs":8902},{"color":8435},{"text":8528,"type":38,"marks":8904},[8905],{"type":1253,"attrs":8906},{"color":8490},{"text":8908,"type":38,"marks":8909},"LinkedIn platform",[8910,8913],{"type":2045,"attrs":8911},{"href":8912,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.linkedin.com/posts/honest-burgers-ltd_hospitality-career-growth-activity-7105154224392429568-9Zkc?utm_source=share&utm_medium=member_desktop",{"type":1253,"attrs":8914},{"color":8435},{"text":1580,"type":38,"marks":8916},[8917],{"type":1253,"attrs":8918},{"color":8490},{"type":1989,"attrs":8920,"content":8921},{"level":2538},[8922,8923],{"type":1257},{"text":8924,"type":38},"Incentive-based Recognition Initiatives",{"type":34,"content":8926},[8927],{"text":8928,"type":38},"If you’re in the lucky position to be able to afford monetary recognition rewards, these can be a powerful way to show your appreciation for your staff’s hard work. You can give bonuses, commissions, or other forms of compensation. Non-monetary incentive programs could include contests, leaderboards and challenges encouraging employees to achieve specific goals and go above and beyond.",{"_uid":8930,"image":8931,"items":8932,"subline":8939,"cta_text":6992,"headline":6993,"component":6994,"cta_color":48,"cta_target":6995,"spacer_bottom":1456,"spacer_bottom_mobile":42},"dd4303fb-a967-46a8-ac07-8488345687fb",{"_uid":6975,"title":41,"imgSrc":42,"plugin":43,"imageAlt":6761,"imageName":6976,"imageS3Key":6977,"description":44,"assetSelector":42,"imagePublicUrl":6978,"imageOriginalUrl":6979,"sourceImageWidth":42,"sourceImageHeight":42},[8933,8935,8937],{"_uid":8934,"text":6983,"component":6984},"537e7ea6-2a97-4795-b68d-24e3b23d2af4",{"_uid":8936,"text":6987,"component":6984},"f9a2e87d-71cf-43e6-ac5b-40b7df0646da",{"_uid":8938,"text":6990,"component":6984},"cdd8ca7d-e846-4215-bf58-3f37584a5a26","Book time with our team today. Discover how Deputy can help you from hiring to scheduling in 15 minutes or less.",{"tag":8941,"_uid":8942,"image":8943,"media":8945,"quote":42,"tagline":42,"cta_type":42,"headline":8957,"link_url":8958,"component":1548,"link_text":42,"paragraph":8959,"quote_color":42,"spacer_bottom":1456,"highlight_color":42,"image_alignment":9011,"richtext_headline":9012,"spacer_bottom_mobile":1533},"pro tips","90d7952e-057d-488a-8129-011adc7137b9",{"_uid":8944,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":1272,"imageName":42,"imageS3Key":42,"description":44,"mobileWidth":5249,"desktopWidth":5250,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},"cdaaeb08-5d47-48f5-896a-12013a6089f0",[8946],{"_uid":8947,"media":8948,"component":8478},"9e4c66dd-3bba-44bf-ac44-95accae887f7",[8949],{"_uid":8950,"image":8951,"component":8477},"59bc9763-2774-411b-bb34-3fe840a41b3d",{"_uid":8952,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"imageName":8953,"imageS3Key":8954,"description":44,"assetSelector":42,"imagePublicUrl":8955,"imageOriginalUrl":8956,"sourceImageWidth":1272,"sourceImageHeight":8476},"fb25d143-c7da-491e-8ed6-a24f81ac1048","boost-employee-retention-barworks.png","f/64010/1200x880/e05f535ccc/boost-employee-retention-barworks.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x880/e05f535ccc/boost-employee-retention-barworks.png","https://a.storyblok.com/f/64010/1200x880/e05f535ccc/boost-employee-retention-barworks.png","Employee recognition tips",{"id":42,"url":42,"linktype":61,"fieldtype":62,"cached_url":42},{"type":31,"content":8960},[8961],{"type":2000,"content":8962},[8963,8969,8975,8981,8987,8993,8999,9005],{"type":2003,"content":8964},[8965],{"type":34,"content":8966},[8967],{"text":8968,"type":38},"Ensure the program aligns with your company’s values.",{"type":2003,"content":8970},[8971],{"type":34,"content":8972},[8973],{"text":8974,"type":38},"Get employee feedback on the program.",{"type":2003,"content":8976},[8977],{"type":34,"content":8978},[8979],{"text":8980,"type":38},"Make the program’s requirements easy to understand.",{"type":2003,"content":8982},[8983],{"type":34,"content":8984},[8985],{"text":8986,"type":38},"Track the results of the program.",{"type":2003,"content":8988},[8989],{"type":34,"content":8990},[8991],{"text":8992,"type":38},"Be specific about what you recognise. Don’t just say, “Good job.” Tell your employees what they did that was so great.",{"type":2003,"content":8994},[8995],{"type":34,"content":8996},[8997],{"text":8998,"type":38},"Be timely. Don’t wait till the end of the year to recognise your team. Recognise your team as soon as possible after they do something that deserves recognition.",{"type":2003,"content":9000},[9001],{"type":34,"content":9002},[9003],{"text":9004,"type":38},"Make it personal. Don’t just send out a generic email or letter. Take the time to write a personal note or have a 1:1 with the employee.",{"type":2003,"content":9006},[9007],{"type":34,"content":9008},[9009],{"text":9010,"type":38},"Be sincere. People can tell when recognition is genuine. Make sure that your appreciation is honest and heartfelt.","left",{"type":31,"content":9013},[9014],{"type":34},{"_uid":9016,"content":9017,"component":4304,"spacer_bottom":1482,"spacer_bottom_mobile":42},"c19bc1ab-c035-4817-be4e-9e0268162d48",{"type":31,"content":9018},[9019,9024,9028,9034],{"type":1989,"attrs":9020,"content":9021},{"level":2126},[9022],{"text":9023,"type":38},"5. Prioritising Work-Life Balance and Well-being",{"type":34,"content":9025},[9026],{"text":9027,"type":38},"Striving for a healthy work-life balance contributes to employee satisfaction and retention. Employees who feel frustrated about working long hours that leave little time for themselves are more likely to leave. To avoid early departures from your company, it’s important to prioritise work-life balance and well-being.",{"type":1989,"attrs":9029,"content":9030},{"level":2538},[9031,9032],{"type":1257},{"text":9033,"type":38},"Offering Flexible Work Arrangements for Shift Workers",{"type":34,"content":9035},[9036,9041,9048,9052,9057,9061],{"text":9037,"type":38,"marks":9038},"A flexible working culture is the number one priority for shift workers. Flexible work schedules mean something very different for shift workers than for nine-fivers. For shift workers, flexibility means having more control over when they work, a stable and predictable shift schedule and the ability to declare their availability or swap shifts quickly when life happens. ",[9039],{"type":1253,"attrs":9040},{"color":8490},{"text":9042,"type":38,"marks":9043},"Deputy’s scheduling tools",[9044,9046],{"type":2045,"attrs":9045},{"href":8520,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":9047},{"color":8435},{"text":2525,"type":38,"marks":9049},[9050],{"type":1253,"attrs":9051},{"color":8435},{"text":9053,"type":38,"marks":9054},"can accommodate shift workers’ needs, offering flexible arrangements",[9055],{"type":1253,"attrs":9056},{"color":8490},{"text":2525,"type":38,"marks":9058},[9059],{"type":1253,"attrs":9060},{"color":3646},{"text":9062,"type":38,"marks":9063},"and easy shift swapping that enhance work-life balance.",[9064],{"type":1253,"attrs":9065},{"color":8490},{"_uid":9067,"link":9068,"image":9069,"headline":42,"component":9075,"link_text":42,"paragraph":9076,"spacer_bottom":1482,"spacer_bottom_mobile":1482},"898156f2-d659-44a3-ab48-8e79b736ac5d",{"id":42,"url":42,"linktype":61,"fieldtype":62,"cached_url":42},{"_uid":9070,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"imageName":9071,"imageS3Key":9072,"description":44,"assetSelector":42,"imagePublicUrl":9073,"imageOriginalUrl":9074,"sourceImageWidth":666,"sourceImageHeight":666},"e2ef7913-b196-4048-a8f8-4d3f03775bb3","icon-hr-hire.png","f/64010/260x260/3b9ff6931f/icon-hr-hire.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/260x260/3b9ff6931f/icon-hr-hire.png","https://a.storyblok.com/f/64010/260x260/3b9ff6931f/icon-hr-hire.png","cms-card-landscape-rounded-corners",{"type":31,"content":9077},[9078],{"type":34,"content":9079},[9080,9082,9087],{"text":9081,"type":38},"According to Deputy’s ",{"text":9083,"type":38,"marks":9084},"2023 State of Shift Work report",[9085],{"type":2045,"attrs":9086},{"href":8570,"uuid":8571,"anchor":90,"target":1547,"linktype":61},{"text":9088,"type":38},", one-fifth of UK shift workers have more than one job, making flexible working arrangements and clarity even more critical. 45% of UK shift workers value the ability to fit in other commitments and 43% say they appreciate schedule flexibility.",{"_uid":9090,"content":9091,"component":4304,"spacer_bottom":1482,"spacer_bottom_mobile":42},"8ce5a352-9158-458e-9dce-746cab8651b6",{"type":31,"content":9092},[9093,9098,9137,9143],{"type":1989,"attrs":9094,"content":9095},{"level":2538},[9096],{"text":9097,"type":38},"Nurturing Employee Wellbeing Through Wellness Initiatives",{"type":34,"content":9099},[9100,9105,9112,9116,9121,9128,9132],{"text":9101,"type":38,"marks":9102},"These include on-site fitness facilities or equipment like yoga mats or weights, free mental health resources, EAP or health insurance. ",[9103],{"type":1253,"attrs":9104},{"color":8490},{"text":9106,"type":38,"marks":9107},"Over 60% of UK shift workers",[9108,9110],{"type":2045,"attrs":9109},{"href":8496,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":9111},{"color":8435},{"text":2525,"type":38,"marks":9113},[9114],{"type":1253,"attrs":9115},{"color":8435},{"text":9117,"type":38,"marks":9118},"in our State of Shift Work survey say their employers have offered additional benefits such as free mental health programs, financial education opportunities, same-day pay for quicker access to wages, free meals and drinks and cashback offers to remedy some of the effects of the cost of living crisis. Second to better pay, these benefits ",[9119],{"type":1253,"attrs":9120},{"color":8490},{"text":9122,"type":38,"marks":9123},"rank highly according to our data",[9124,9126],{"type":2045,"attrs":9125},{"href":8496,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":9127},{"color":8435},{"text":2525,"type":38,"marks":9129},[9130],{"type":1253,"attrs":9131},{"color":8435},{"text":9133,"type":38,"marks":9134},"in retaining employees, with 94% of UK shift workers wanting more benefits.",[9135],{"type":1253,"attrs":9136},{"color":8490},{"type":1989,"attrs":9138,"content":9139},{"level":2538},[9140,9141],{"type":1257},{"text":9142,"type":38},"Promoting Mental Health Support and Resources",{"type":34,"content":9144},[9145,9150,9158,9162,9167,9174,9178],{"text":9146,"type":38,"marks":9147},"Provide mental health resources, such as counselling or therapy through an Employee Assistance Programme, to create a culture where staff feel comfortable discussing their mental health. Check out our ",[9148],{"type":1253,"attrs":9149},{"color":8490},{"text":9151,"type":38,"marks":9152},"Hospitality Growth Hacks series",[9153,9156],{"type":2045,"attrs":9154},{"href":9155,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://preview.website-poc.pages.dev/gb/insights/hospitality-growth-hacks-episode-1",{"type":1253,"attrs":9157},{"color":8435},{"text":2525,"type":38,"marks":9159},[9160],{"type":1253,"attrs":9161},{"color":8435},{"text":9163,"type":38,"marks":9164},"that tackles how to support and retain your team through the cost of living crisis. You can also use ",[9165],{"type":1253,"attrs":9166},{"color":8490},{"text":9168,"type":38,"marks":9169},"Deputy’s communication platform",[9170,9172],{"type":2045,"attrs":9171},{"href":3015,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":9173},{"color":8435},{"text":2525,"type":38,"marks":9175},[9176],{"type":1253,"attrs":9177},{"color":8435},{"text":9179,"type":38,"marks":9180},"to share mental health resources and support or just give words of encouragement to your team during a hard shift.",[9181],{"type":1253,"attrs":9182},{"color":8490},{"_uid":9184,"content":9185,"component":4304,"spacer_bottom":1482,"spacer_bottom_mobile":42},"a1252cfa-082e-4939-b2f1-4581c5821851",{"type":31,"content":9186},[9187,9192,9228,9234,9254,9260,9264,9270,9304,9310],{"type":1989,"attrs":9188,"content":9189},{"level":2126},[9190],{"text":9191,"type":38},"6. Building Strong Employee-Manager Relationships",{"type":34,"content":9193},[9194,9199,9207,9212,9219,9223],{"text":9195,"type":38,"marks":9196},"The relationship between employees and their managers plays a crucial role in their decision to stay with the company. According to a study by the ",[9197],{"type":1253,"attrs":9198},{"color":8490},{"text":9200,"type":38,"marks":9201},"Chartered Institute of Personnel and Development (CIPD)",[9202,9205],{"type":2045,"attrs":9203},{"href":9204,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.cipd.org/uk/about/press-releases/220622-cipd-workers-plan-to-quit/",{"type":1253,"attrs":9206},{"color":8435},{"text":9208,"type":38,"marks":9209},", 72% of employees who left their jobs in the past year cited their manager as a reason for going. According to our State of Shift Work study, ",[9210],{"type":1253,"attrs":9211},{"color":8490},{"text":9213,"type":38,"marks":9214},"67% of shift workers",[9215,9217],{"type":2045,"attrs":9216},{"href":8496,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":9218},{"color":8435},{"text":2525,"type":38,"marks":9220},[9221],{"type":1253,"attrs":9222},{"color":8435},{"text":9224,"type":38,"marks":9225},"who feel satisfied with their jobs say they feel supported by their managers.",[9226],{"type":1253,"attrs":9227},{"color":8490},{"type":1989,"attrs":9229,"content":9230},{"level":2538},[9231,9232],{"type":1257},{"text":9233,"type":38},"Effective Managerial Communication",{"type":34,"content":9235},[9236,9241,9249],{"text":9237,"type":38,"marks":9238},"Be clear, concise and honest in your communication with your team. Be open to honest feedback and willing to listen to their concerns and suggestions. Open and honest communication can improve trust and respect among team members, enhancing collaboration, increasing productivity and creating ",[9239],{"type":1253,"attrs":9240},{"color":8490},{"text":9242,"type":38,"marks":9243},"a more positive work environment",[9244,9247],{"type":2045,"attrs":9245},{"href":9246,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://pumble.com/blog/positive-work-environment/",{"type":1253,"attrs":9248},{"color":8435},{"text":9250,"type":38,"marks":9251},". Lead by example by fostering transparent communication consistently.",[9252],{"type":1253,"attrs":9253},{"color":8490},{"type":1989,"attrs":9255,"content":9256},{"level":2538},[9257,9258],{"type":1257},{"text":9259,"type":38},"Regular Check-ins and Performance Feedback",{"type":34,"content":9261},[9262],{"text":9263,"type":38},"You should schedule regular check-ins with employees to discuss their work and provide feedback. This will help ensure your team stays on track and that any problems are dealt with early on. Establish reliable channels for regular check-ins and performance feedback. Policies should guide how these should occur and which channels they’ll take place on.",{"type":1989,"attrs":9265,"content":9266},{"level":2538},[9267,9268],{"type":1257},{"text":9269,"type":38},"Building Trust",{"type":34,"content":9271},[9272,9277,9284,9288,9293,9300],{"text":9273,"type":38,"marks":9274},"Building trust is vital for employee relationships, from keeping your team in the loop on important business updates to making sure they’re paid correctly. Deputy’s ",[9275],{"type":1253,"attrs":9276},{"color":8490},{"text":6872,"type":38,"marks":9278},[9279,9282],{"type":2045,"attrs":9280},{"href":9281,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/features/employee-time-clock",{"type":1253,"attrs":9283},{"color":8435},{"text":2525,"type":38,"marks":9285},[9286],{"type":1253,"attrs":9287},{"color":8435},{"text":9289,"type":38,"marks":9290},"and compliance tools give employees the confidence that they’re being paid for their exact work hours and entitlements with ",[9291],{"type":1253,"attrs":9292},{"color":8490},{"text":9294,"type":38,"marks":9295},"every payroll",[9296,9298],{"type":2045,"attrs":9297},{"href":6419,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":9299},{"color":8435},{"text":1580,"type":38,"marks":9301},[9302],{"type":1253,"attrs":9303},{"color":8490},{"type":1989,"attrs":9305,"content":9306},{"level":2538},[9307,9308],{"type":1257},{"text":9309,"type":38},"Providing Supportive Leadership",{"type":34,"content":9311},[9312],{"text":9313,"type":38},"Support your employees if they struggle with workload or other issues. Create a supportive work environment fostering a culture of respect and understanding and providing employees with the resources they need to succeed. You can reduce stress and enhance overall job satisfaction by fostering a positive work environment.",{"tag":8941,"_uid":9315,"image":9316,"media":9317,"quote":42,"tagline":42,"cta_type":42,"headline":9328,"link_url":9329,"component":1548,"link_text":42,"paragraph":9330,"quote_color":42,"spacer_bottom":1482,"highlight_color":42,"image_alignment":1584,"richtext_headline":9374,"spacer_bottom_mobile":1482},"81cac536-080b-4030-b327-dd309a592aec",{"_uid":8944,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":1272,"imageName":42,"imageS3Key":42,"description":44,"mobileWidth":5249,"desktopWidth":5250,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},[9318],{"_uid":9319,"media":9320,"component":8478},"a7b395c5-8ba3-474e-ae88-af3780c20db4",[9321],{"_uid":9322,"image":9323,"component":8477},"b3fde84f-7a09-4dbd-97b2-3ad3df6c9418",{"_uid":8952,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"imageName":9324,"imageS3Key":9325,"description":44,"assetSelector":42,"imagePublicUrl":9326,"imageOriginalUrl":9327,"sourceImageWidth":1272,"sourceImageHeight":8476},"boost-employee-retention-bar-biscotti.png","f/64010/1200x880/4b02b832a6/boost-employee-retention-bar-biscotti.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x880/4b02b832a6/boost-employee-retention-bar-biscotti.png","https://a.storyblok.com/f/64010/1200x880/4b02b832a6/boost-employee-retention-bar-biscotti.png","Building strong relationships",{"id":42,"url":42,"linktype":61,"fieldtype":62,"cached_url":42},{"type":31,"content":9331},[9332],{"type":2000,"content":9333},[9334,9344,9354,9364],{"type":2003,"content":9335},[9336],{"type":34,"content":9337},[9338,9342],{"text":9339,"type":38,"marks":9340},"Host an offsite:",[9341],{"type":1286},{"text":9343,"type":38}," company offsites are useful for leaders to dedicate time and space for really important conversations you want to have with your team which they might not have time for during your normal work hours. Offsites can be as complicated as rock climbing or as simple as taking your team to lunch and if they work in hospitality, they can enjoy being served for a change.",{"type":2003,"content":9345},[9346],{"type":34,"content":9347},[9348,9352],{"text":9349,"type":38,"marks":9350},"Use an icebreaker:",[9351],{"type":1286},{"text":9353,"type":38}," before team meetings, use an icebreaker so that your team members can relax and get in the right mindset for what you’re about to discuss. Icebreakers are also great to use for training sessions with new employees, strengthening bonds with team members and reducing tension at work.",{"type":2003,"content":9355},[9356],{"type":34,"content":9357},[9358,9362],{"text":9359,"type":38,"marks":9360},"Share and explore your values:",[9361],{"type":1286},{"text":9363,"type":38}," share your personal and professional values regularly with your team. Initiate reflection of their values and discuss how they can take a value-based approach to learning.",{"type":2003,"content":9365},[9366],{"type":34,"content":9367},[9368,9372],{"text":9369,"type":38,"marks":9370},"Empathise with them:",[9371],{"type":1286},{"text":9373,"type":38}," get to know your team’s painpoints and see the working life from their perspective. This will help you bond with them, make you a better",{"type":31,"content":9375},[9376],{"type":34},{"_uid":9378,"content":9379,"component":4304,"spacer_bottom":1482,"spacer_bottom_mobile":42},"1252710a-9676-4d2f-8d81-c5ca514973f5",{"type":31,"content":9380},[9381,9386,9390,9396,9445,9451,9474,9480],{"type":1989,"attrs":9382,"content":9383},{"level":2126},[9384],{"text":9385,"type":38},"7. Empowering Employees with a Sense of Purpose",{"type":34,"content":9387},[9388],{"text":9389,"type":38},"Employees who connect with the purpose and vision of the organisation are more likely to stay and contribute. The following strategies can help align your workforce with your business’s objective.",{"type":1989,"attrs":9391,"content":9392},{"level":2538},[9393,9394],{"type":1257},{"text":9395,"type":38},"Aligning Employees with the Business's Mission",{"type":34,"content":9397},[9398,9403,9411,9415,9420,9424,9429,9436,9440],{"text":9399,"type":38,"marks":9400},"Your staff should understand ",[9401],{"type":1253,"attrs":9402},{"color":8490},{"text":9404,"type":38,"marks":9405},"the company’s mission",[9406,9409],{"type":2045,"attrs":9407},{"href":9408,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/blog/the-ultimate-guide-to-becoming-a-hospitality-employer-of-choice",{"type":1253,"attrs":9410},{"color":8435},{"text":2525,"type":38,"marks":9412},[9413],{"type":1253,"attrs":9414},{"color":8435},{"text":9416,"type":38,"marks":9417},"and how their work contributes to it. Ensure you articulate your mission by crafting a clear and compelling mission statement. Involve your staff in the creation of your mission statement and reiterate this mission consistently in all your communications with your staff. Infuse this mission into your everyday workplace culture by making it part of your performance reviews or decorating the staff area so it’s top",[9418],{"type":1253,"attrs":9419},{"color":8490},{"text":2525,"type":38,"marks":9421},[9422],{"type":1253,"attrs":9423},{"color":3646},{"text":9425,"type":38,"marks":9426},"of mind. Use ",[9427],{"type":1253,"attrs":9428},{"color":8490},{"text":9430,"type":38,"marks":9431},"Deputy’s communication tools",[9432,9434],{"type":2045,"attrs":9433},{"href":3015,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":9435},{"color":8435},{"text":2525,"type":38,"marks":9437},[9438],{"type":1253,"attrs":9439},{"color":8435},{"text":9441,"type":38,"marks":9442},"to regularly share your business’s mission and values, fostering a sense of alignment and purpose among your workforce.",[9443],{"type":1253,"attrs":9444},{"color":8490},{"type":1989,"attrs":9446,"content":9447},{"level":2538},[9448,9449],{"type":1257},{"text":9450,"type":38},"Communicating the Impact of Employees' Work on the Organisation",{"type":34,"content":9452},[9453,9458,9465,9469],{"text":9454,"type":38,"marks":9455},"Regularly remind your employees of the impact of their work on the company and its customers. Be intentional about highlighting team and individual contributions to the business. Implement recognition programs that tie accomplishments to the organisation’s goals and share employee testimonials and stories of employees who’ve made a meaningful impact on the company. Leverage Deputy’s ",[9456],{"type":1253,"attrs":9457},{"color":8490},{"text":9459,"type":38,"marks":9460},"performance tracking features",[9461,9463],{"type":2045,"attrs":9462},{"href":8622,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":9464},{"color":8435},{"text":2525,"type":38,"marks":9466},[9467],{"type":1253,"attrs":9468},{"color":8435},{"text":9470,"type":38,"marks":9471},"to highlight the impact of individual and team contributions on your organisation’s success.",[9472],{"type":1253,"attrs":9473},{"color":8490},{"type":1989,"attrs":9475,"content":9476},{"level":2538},[9477,9478],{"type":1257},{"text":9479,"type":38},"Connecting Employees to the Greater Impact on the Community",{"type":34,"content":9481},[9482,9487,9493,9497],{"text":9483,"type":38,"marks":9484},"Employees should know how their work and the company positively impact the community. CSR initiatives can involve employees in community-related activities. You can also encourage and facilitate volunteer work among your team. Another strategy worth implementing is measuring and communicating the collective difference your company makes in the community. Regardless of your path, use ",[9485],{"type":1253,"attrs":9486},{"color":8490},{"text":8037,"type":38,"marks":9488},[9489,9491],{"type":2045,"attrs":9490},{"href":3015,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":9492},{"color":8435},{"text":2525,"type":38,"marks":9494},[9495],{"type":1253,"attrs":9496},{"color":8435},{"text":9498,"type":38,"marks":9499},"to share how your business contributes to the community, promoting a sense of purpose and pride among your employees.",[9500],{"type":1253,"attrs":9501},{"color":8490},{"_uid":9503,"content":9504,"component":4304,"spacer_bottom":1482,"spacer_bottom_mobile":42},"f5a2afc7-8476-4b7f-ba00-be01d5a3faa1",{"type":31,"content":9505},[9506,9511,9515,9521,9525,9531,9535,9541],{"type":1989,"attrs":9507,"content":9508},{"level":2126},[9509],{"text":9510,"type":38},"8. Fostering Teamwork and Autonomy for Higher Employee Retention",{"type":34,"content":9512},[9513],{"text":9514,"type":38},"Fostering a culture of teamwork and autonomy among your employees is a game-changer for boosting retention rates. This section will discuss the importance of creating a supportive team environment and fostering autonomy among your staff members, ultimately leading to higher employee satisfaction and retention.",{"type":1989,"attrs":9516,"content":9517},{"level":2538},[9518,9519],{"type":1257},{"text":9520,"type":38},"Team Building Activities",{"type":34,"content":9522},[9523],{"text":9524,"type":38},"Teamwork is not just about working together; it's about building a culture of mutual support and shared goals that can make employees feel valued and less likely to leave. Encouraging team-building activities is one way to teach employees to create a collaborative work environment.",{"type":1989,"attrs":9526,"content":9527},{"level":2538},[9528,9529],{"type":1257},{"text":9530,"type":38},"Trust Employees with Decision-Making Responsibilities",{"type":34,"content":9532},[9533],{"text":9534,"type":38},"Granting employees autonomy can increase job satisfaction, improve productivity and enhance employee retention. Offering them decision-making responsibilities can boost their confidence and loyalty. Explore how giving them a stake in decision-making can lead to a more satisfied workforce.",{"type":1989,"attrs":9536,"content":9537},{"level":2538},[9538,9539],{"type":1257},{"text":9540,"type":38},"Promoting Cross-Training and Skill Development and Sharing",{"type":34,"content":9542},[9543,9548,9555,9559,9564,9572,9576],{"text":9544,"type":38,"marks":9545},"Encourage employees to gain diverse skills by promoting cross-training, skill development and sharing. ",[9546],{"type":1253,"attrs":9547},{"color":8490},{"text":9549,"type":38,"marks":9550},"Our data shows that 89% of UK shift workers",[9551,9553],{"type":2045,"attrs":9552},{"href":8496,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":9554},{"color":8435},{"text":2525,"type":38,"marks":9556},[9557],{"type":1253,"attrs":9558},{"color":8435},{"text":9560,"type":38,"marks":9561},"want their employer to offer development opportunities such as professional certifications, learning experiences, leadership training and professional coaching. Cross-functional project teamwork is another way to promote collaboration and innovation. Use Deputy’s ",[9562],{"type":1253,"attrs":9563},{"color":8490},{"text":9565,"type":38,"marks":9566},"task delegation feature",[9567,9570],{"type":2045,"attrs":9568},{"href":9569,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/features/tasking",{"type":1253,"attrs":9571},{"color":8435},{"text":2525,"type":38,"marks":9573},[9574],{"type":1253,"attrs":9575},{"color":3646},{"text":9577,"type":38,"marks":9578},"to encourage learning diverse skills within your business - only once you’ve trained the team member in the new task!",[9579],{"type":1253,"attrs":9580},{"color":8490},{"_uid":9582,"content":9583,"component":4304,"spacer_bottom":1482,"spacer_bottom_mobile":42},"6cda3a7b-ab40-4a34-ae5a-94ebcbc69bf4",{"type":31,"content":9584},[9585,9590,9594,9600,9624,9630,9653,9659],{"type":1989,"attrs":9586,"content":9587},{"level":2126},[9588],{"text":9589,"type":38},"9. Streamlining the Hiring Process for Better Retention",{"type":34,"content":9591},[9592],{"text":9593,"type":38},"A seamless hiring process can set the stage for better employee retention right from the start. The hiring process is an employee's first interaction with your company, and a positive experience can set the tone for their tenure, impacting their decision to stay in the long run. This section delves into strategies for optimising your hiring workflow, ensuring you find suitable candidates and swiftly bring them on board. Candidates must have an excellent first impression of your company.",{"type":1989,"attrs":9595,"content":9596},{"level":2538},[9597,9598],{"type":1257},{"text":9599,"type":38},"Crafting Engaging Job Descriptions",{"type":34,"content":9601},[9602,9607,9615,9619],{"text":9603,"type":38,"marks":9604},"Your journey to better employee retention starts with an enticing job description. 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",[9635],{"type":1253,"attrs":9636},{"color":8490},{"text":9638,"type":38,"marks":9639},"HR tech",[9640,9642],{"type":2045,"attrs":9641},{"href":9612,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":9643},{"color":8435},{"text":2525,"type":38,"marks":9645},[9646],{"type":1253,"attrs":9647},{"color":8435},{"text":9649,"type":38,"marks":9650},"can support you in effortlessly moving candidates through the recruitment process, informing them with automated messages as they progress and, once you’ve hired them, helping move them straight through to onboarding.",[9651],{"type":1253,"attrs":9652},{"color":8490},{"type":1989,"attrs":9654,"content":9655},{"level":2538},[9656,9657],{"type":1257},{"text":9658,"type":38},"The Role of Documentation in a Streamlined Hiring Process",{"type":34,"content":9660},[9661],{"text":9662,"type":38},"Proper documentation throughout the hiring process ensures transparency, provides legal protection and sets clear expectations — all contributing to better employee retention.",{"tag":8941,"_uid":9664,"image":9665,"media":9666,"quote":42,"tagline":42,"cta_type":42,"headline":9677,"link_url":9678,"component":1548,"link_text":42,"paragraph":9679,"quote_color":42,"spacer_bottom":1482,"highlight_color":42,"image_alignment":9011,"richtext_headline":9767,"spacer_bottom_mobile":1482},"8215d735-f56e-49ca-b398-d1146a0e2372",{"_uid":8944,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":1272,"imageName":42,"imageS3Key":42,"description":44,"mobileWidth":5249,"desktopWidth":5250,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},[9667],{"_uid":9668,"media":9669,"component":8478},"2e568e5b-39ec-4a4a-835a-2fc56f3cbf4a",[9670],{"_uid":9671,"image":9672,"component":8477},"27103e53-3103-492a-a757-51577a3e7ff5",{"_uid":8952,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"imageName":9673,"imageS3Key":9674,"description":44,"assetSelector":42,"imagePublicUrl":9675,"imageOriginalUrl":9676,"sourceImageWidth":1272,"sourceImageHeight":1273},"deputy-onboarding-fill-out-details-uk.png","f/64010/1200x1000/fcae24e0e0/deputy-onboarding-fill-out-details-uk.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x1000/fcae24e0e0/deputy-onboarding-fill-out-details-uk.png","https://a.storyblok.com/f/64010/1200x1000/fcae24e0e0/deputy-onboarding-fill-out-details-uk.png","Hiring tips",{"id":42,"url":42,"linktype":61,"fieldtype":62,"cached_url":42},{"type":31,"content":9680},[9681],{"type":2000,"content":9682},[9683,9721,9739,9757],{"type":2003,"content":9684},[9685],{"type":34,"content":9686},[9687,9691,9700,9704,9709,9716],{"text":9688,"type":38,"marks":9689},"You can save yourself ",[9690],{"type":1286},{"text":9692,"type":38,"marks":9693},"hours of paperwork",[9694,9697,9698],{"type":2045,"attrs":9695},{"href":9696,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/hr-software/document-management",{"type":1286},{"type":1253,"attrs":9699},{"color":8435},{"text":2525,"type":38,"marks":9701},[9702],{"type":1253,"attrs":9703},{"color":8435},{"text":9705,"type":38,"marks":9706},"by keeping employer details in a central user-friendly hub. 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By creating a positive and supportive work culture, offering growth opportunities, prioritising work-life balance and well-being, establishing transparent communication channels, building solid employee-manager relationships and fostering teamwork and autonomy, you’ll be well-equipped to retain top talent.",{"type":34,"content":9859},[9860],{"text":9861,"type":38},"Moreover, by streamlining your hiring process, you can ensure new employees start their journey with your company on the right foot, setting the stage for a long and productive tenure. Remember, employee retention isn’t just about keeping valuable team members; it’s about creating an environment where they thrive and contribute to your organisation’s success.",{"type":34,"content":9863},[9864],{"text":9865,"type":38},"With Deputy's comprehensive workforce management solutions, you can quickly implement these strategies and create a more efficient and satisfying work environment. ",{"_uid":9867,"link":9868,"size":9871,"text":9872,"type":9878,"alignment":9879,"component":9880,"analyticsId":42,"modalTarget":42,"spacer_bottom":1599,"spacer_bottom_mobile":1449},"d936eefd-cc07-4d07-8227-ab9e1dabe10f",{"id":9869,"url":42,"linktype":61,"fieldtype":62,"cached_url":9870},"a735d935-c407-4033-a5a3-5bdc4f04a249","gb/hr-software/","lg",{"type":31,"content":9873},[9874],{"type":34,"content":9875},[9876],{"text":9877,"type":38},"Check out Deputy HR","filled","center","cms-button-v2",{"tag":9882,"_uid":9883,"plan":9884,"heading":9885,"cta_href":9886,"cta_text":1598,"cta_type":1595,"component":9887,"subheading":9888,"features_list":9894,"spacer_bottom":1599,"second_subheading":9900,"secondary_cta_url":9912,"secondary_cta_text":9915,"pre_secondary_cta_text":9916},"add-on","6280cdaa-f6ba-4282-80a8-c8b7b1320750","hr_addon","Deputy 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Your Workforce Through Changing Levels of Demand","2024-03-22T03:57:32.011Z","2024-12-09T23:11:48.712Z","2024-12-09T23:11:48.749Z",465822431,"542a7f92-57df-4dcd-9af9-1e562fa49bfd",{"seo":9959,"_uid":9965,"footer":24,"header":25,"content":9966,"headline":10390,"component":1792,"post_date":10391,"thumbnail":10392,"types_tag":10400,"header_text":42,"spacing_top":1456,"features_tag":10407,"social_image":10408,"show_resource":59,"industries_tag":10410,"spacing_top_mobile":42,"header_buttons_mobile":42,"header_buttons_desktop":42},{"_uid":9960,"title":15,"plugin":16,"seoTitle":9961,"description":19,"seoKeywords":9962,"seoTitleInput":9963,"seoDescription":9964},"902e49f2-9bd5-481a-9c25-01454f7f6cff","Managing your workforce through changing levels of demand — Deputy","demand planning, labour demand planning, demand forecasting software","Managing your workforce through changing levels of demand","Managing a shift-based workforce can be challenging, but with the right demand planning software 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Essentially, demand planning software helps you make sure you've got the right number of employees working the right roles at the right time.",[10055],{"type":1253,"attrs":10056},{"color":42},{"type":34,"content":10058},[10059,10064,10072],{"text":10060,"type":38,"marks":10061},"If you imagine a ",[10062],{"type":1253,"attrs":10063},{"color":42},{"text":1076,"type":38,"marks":10065},[10066,10068,10069,10071],{"type":2045,"attrs":10067},{"href":4413,"uuid":90,"anchor":90,"target":1547,"linktype":194},{"type":1286},{"type":1253,"attrs":10070},{"color":42},{"type":3678},{"text":10073,"type":38,"marks":10074}," business, they've got traditional peaks and valleys in demand throughout the course of the day: breakfast, lunch, and dinner. Demand planning software is about ensuring you’ve got just the right level of labour on hand during those different periods of the day. ",[10075],{"type":1253,"attrs":10076},{"color":42},{"type":34,"content":10078},[10079],{"text":10080,"type":38,"marks":10081},"Effective demand forecasting tools bring together different data points in one place, such as sales data and foot traffic, to build an accurate labour demand forecast. ",[10082],{"type":1253,"attrs":10083},{"color":42},{"type":34,"content":10085},[10086],{"text":10087,"type":38,"marks":10088},"Advanced labour forecasting software like Deputy also does things like analyse local events and seasonality, time of year, whether it's school holidays, et cetera to forecast the total number of orders or sales a business might have per hour, per day into the future. That’s the kind of labour demand forecasting that will build you a really accurate picture of how many staff you need at different times, no matter what life throws your way.",[10089],{"type":1253,"attrs":10090},{"color":42},{"_uid":10092,"quotes":10093,"component":6623,"button_url":10094,"quote_font":42,"button_text":6626,"animation_url":10095,"spacer_bottom":1533,"require_button":59,"background_colour":42,"spacer_bottom_mobile":42,"animation_placeholder":10096},"6d203b6c-63b2-4cd4-8000-1fa514a0ad27",[6622],{"id":42,"url":42,"_uid":6625,"linktype":61,"fieldtype":62,"cached_url":42},{"id":6628,"alt":42,"_uid":6629,"name":42,"focus":90,"title":42,"filename":6630,"copyright":42,"fieldtype":6631},{"_uid":6633,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"imageName":42,"imageS3Key":42,"description":44,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},{"_uid":10098,"content":10099,"component":4304,"spacer_bottom":1482,"additional_style":4305,"spacer_bottom_mobile":42},"6af1d33c-32e1-40ce-b432-374837eff7c4",{"type":31,"content":10100},[10101,10109,10116,10123,10130],{"type":1989,"attrs":10102,"content":10103},{"level":2538},[10104],{"text":10105,"type":38,"marks":10106},"What are the major challenges in getting labour demand planning right?",[10107],{"type":1253,"attrs":10108},{"color":3646},{"type":34,"content":10110},[10111],{"text":10112,"type":38,"marks":10113},"The first challenge in labour demand planning is getting a level of accuracy in your demand forecasting. Put simply, before you can plan out the perfect staffing for your business, you need a clear view of the demand that’s coming your way in the future. Your demand planning tool needs to provide a valid level of predictability on what's coming down the track for your organisation.",[10114],{"type":1253,"attrs":10115},{"color":3646},{"type":34,"content":10117},[10118],{"text":10119,"type":38,"marks":10120},"Then, when we've got the demand forecast in place, the next challenge is looking at how to build relevant labour models. That’s when you work out how much labour, how many staff, you need to match those ups and downs on the demand forecast.",[10121],{"type":1253,"attrs":10122},{"color":3646},{"type":34,"content":10124},[10125],{"text":10126,"type":38,"marks":10127},"So let's say that my demand forecast tells me I've got 100 orders coming up for breakfast, 200 orders for lunch, and 300 orders for dinner. If that's the case, then how do I gradually ramp up my labour throughout the course of the day to match that demand? How do I know how many employees I should have working for the number of orders that are coming through the organisation? How do I map the forecast that I've so meticulously created to the actual labour requirements that I've got in the organisation itself? ",[10128],{"type":1253,"attrs":10129},{"color":3646},{"type":34,"content":10131},[10132],{"text":10133,"type":38,"marks":10134},"With labour forecasting software like Deputy, we look at things like the number of employees you need working versus the number of orders or sales coming into the organisation per hour, per day. Then we can set floors and ceilings around that as well. For example, you might want to set a minimum requirement for kitchen staff at one and a maximum of five — after all, only so many people can fit in the kitchen, no matter how many orders are coming in.",[10135],{"type":1253,"attrs":10136},{"color":3646},{"_uid":10138,"content":10139,"component":4304,"spacer_bottom":1456,"additional_style":4305,"spacer_bottom_mobile":1533},"dc3ba17b-1d35-4300-97a0-d46d87a5704f",{"type":31,"content":10140},[10141,10149,10156,10163],{"type":1989,"attrs":10142,"content":10143},{"level":2538},[10144],{"text":10145,"type":38,"marks":10146},"What makes an optimal labour demand plan?",[10147],{"type":1253,"attrs":10148},{"color":3646},{"type":34,"content":10150},[10151],{"text":10152,"type":38,"marks":10153},"After we’ve gone through the process above, there's lots of different work we can do to create different labour models for different parts of an organisation. When those labour models are run, they provide businesses with a labour demand forecast of their staffing levels. ",[10154],{"type":1253,"attrs":10155},{"color":3646},{"type":34,"content":10157},[10158],{"text":10159,"type":38,"marks":10160},"So in the restaurant scenario above, we've gone from a forecast on the number of orders coming into the business to a plan for the number of employees that we need working in different roles in different departments per hour, per day. ",[10161],{"type":1253,"attrs":10162},{"color":3646},{"type":34,"content":10164},[10165],{"text":10166,"type":38,"marks":10167},"And the important thing to mention is that even when you have that, it's still not the end of labour demand planning. If I've got a labour demand forecast that says I should have five employees working at 9 am and eight employees working at 12 pm, then I can achieve that with a variety of different shift types, shift durations, and shift start and end times.",[10168],{"type":1253,"attrs":10169},{"color":3646},{"_uid":10171,"ctas":10172,"theme":42,"cta_id":2242,"component":2242,"button_text":1598,"spacer_bottom":1533,"call_to_action":10176,"demo_button_text":6761,"call_to_action_style":96},"bcb43b90-50be-45b6-b991-36eceea19a68",[10173],{"_uid":10174,"link":10175,"text":1598,"type":1595,"component":1596,"analyticsId":42},"a9ea2bac-c0b3-4359-8226-54042f8d8a8e",{"id":42,"url":42,"linktype":61,"fieldtype":62,"cached_url":42},{"type":31,"content":10177},[10178],{"type":34,"content":10179},[10180],{"text":6825,"type":38,"marks":10181},[10182],{"type":1253,"attrs":10183},{"color":5455},{"_uid":10185,"content":10186,"component":4304,"spacer_bottom":1482,"additional_style":4305,"spacer_bottom_mobile":42},"95c5dd8e-a402-4460-ad42-5027e871e3bb",{"type":31,"content":10187},[10188,10196,10216],{"type":1989,"attrs":10189,"content":10190},{"level":2538},[10191],{"text":10192,"type":38,"marks":10193},"But what's the optimal shift pattern that's going to help me allocate my employees in the most effective way? ",[10194],{"type":1253,"attrs":10195},{"color":3646},{"type":34,"content":10197},[10198,10203,10211],{"text":10199,"type":38,"marks":10200},"For our ",[10201],{"type":1253,"attrs":10202},{"color":3646},{"text":9999,"type":38,"marks":10204},[10205,10209],{"type":2045,"attrs":10206},{"href":10207,"uuid":10208,"anchor":90,"target":1547,"linktype":61},"/gb/features/demand-forecasting/","e37160f4-1129-4160-9169-02712be3a416",{"type":1253,"attrs":10210},{"color":3646},{"text":10212,"type":38,"marks":10213}," to create truly efficient labour demand forecasts and employee schedules to match, we work with clients to better understand the different types of shift lengths required and when shifts should start. ",[10214],{"type":1253,"attrs":10215},{"color":3646},{"type":34,"content":10217},[10218],{"text":10219,"type":38,"marks":10220},"We combine this with labour demand forecasts on required labour levels to create optimised shift patterns. The final stage is then automatically allocating the right employee to the right shift. To do this, we look at their qualifications, availability, whether or not they're on leave, and any other custom requirements that might influence the shifts you want your employees to work.",[10221],{"type":1253,"attrs":10222},{"color":3646},{"_uid":10224,"content":10225,"component":4304,"spacer_bottom":1533,"additional_style":4305,"spacer_bottom_mobile":42},"9e5a1382-4e1a-48c9-ac47-c276e8fa3246",{"type":31,"content":10226},[10227,10235,10242,10251,10258,10267,10274,10281,10288,10297,10304,10311,10318,10325,10334,10341,10348],{"type":1989,"attrs":10228,"content":10229},{"level":2538},[10230],{"text":10231,"type":38,"marks":10232},"What’s the level of accuracy for shift pattern creation?",[10233],{"type":1253,"attrs":10234},{"color":3646},{"type":34,"content":10236},[10237],{"text":10238,"type":38,"marks":10239},"The more precisely we can forecast, the more accurate everything becomes further downstream in the process. Which is why, when we work with clients, we always start with forecasting. It’s key to generate accurate forecasts for core demand drivers (e.g. sales data or foot traffic) that take into account variables such as seasonality, weather, or local events. Pattern creation accuracy depends on the parameters that a customer puts in.",[10240],{"type":1253,"attrs":10241},{"color":3646},{"type":1989,"attrs":10243,"content":10244},{"level":2538},[10245,10246],{"type":1257},{"text":10247,"type":38,"marks":10248},"What role does your industry play in accurate labour forecasting and demand planning?",[10249],{"type":1253,"attrs":10250},{"color":3646},{"type":34,"content":10252},[10253],{"text":10254,"type":38,"marks":10255},"The labour demand forecast our software creates is very dependent on the industry. For a care home, we're forecasting against occupancy levels, and for a hospitality organisation, we tend to forecast against things like the number of orders coming in or foot traffic.  ",[10256],{"type":1253,"attrs":10257},{"color":3646},{"type":1989,"attrs":10259,"content":10260},{"level":2538},[10261,10262],{"type":1257},{"text":10263,"type":38,"marks":10264},"What are the most common misconceptions managers have about automated demand planning software?",[10265],{"type":1253,"attrs":10266},{"color":3646},{"type":34,"content":10268},[10269],{"text":10270,"type":38,"marks":10271},"So when we talk about demand planning tools in general, there can be a bit of confusion in the market.",[10272],{"type":1253,"attrs":10273},{"color":3646},{"type":34,"content":10275},[10276],{"text":10277,"type":38,"marks":10278},"One common misconception is assuming technologies such as AI and machine learning are there to take over the role of labour demand planning entirely. AI is incredibly good at prediction, and the more inputs we provide, the more accurate those predictions can be. ",[10279],{"type":1253,"attrs":10280},{"color":3646},{"type":34,"content":10282},[10283],{"text":10284,"type":38,"marks":10285},"What it lacks, however, is a manager’s ability to rationalise, adjust, and course-correct to changing events on the ground. It can't reason like a human can.",[10286],{"type":1253,"attrs":10287},{"color":3646},{"type":1989,"attrs":10289,"content":10290},{"level":2538},[10291,10292],{"type":1257},{"text":10293,"type":38,"marks":10294},"What is the most useful way to use automation in labour forecasting and demand planning?",[10295],{"type":1253,"attrs":10296},{"color":3646},{"type":34,"content":10298},[10299],{"text":10300,"type":38,"marks":10301},"Here at Deputy, when we talk about labour demand forecasting software and automation, we use the term ‘assistive intelligence’. ",[10302],{"type":1253,"attrs":10303},{"color":3646},{"type":34,"content":10305},[10306],{"text":10307,"type":38,"marks":10308},"When it comes to efficiently forecasting labour demand, it's not about businesses handing over everything to an automated process, because there are still things that managers on the ground are going to need to do. ",[10309],{"type":1253,"attrs":10310},{"color":3646},{"type":34,"content":10312},[10313],{"text":10314,"type":38,"marks":10315},"Instead, it’s about a relationship between automating the more transactional parts of labour demand forecasting, then relying on the institutional knowledge that managers have to refine and tweak the recommendations that the demand planning software is making. ",[10316],{"type":1253,"attrs":10317},{"color":3646},{"type":34,"content":10319},[10320],{"text":10321,"type":38,"marks":10322},"So together with our partners, Deputy’s demand forecasting and planning tools are automating 70% of the manual, tedious work, but we're still relying on the vast experience of managers to complete the process.",[10323],{"type":1253,"attrs":10324},{"color":3646},{"type":1989,"attrs":10326,"content":10327},{"level":2538},[10328,10329],{"type":1257},{"text":10330,"type":38,"marks":10331},"To summarise, what’s the best way managers can effectively manage their workforce through changing levels of demand?",[10332],{"type":1253,"attrs":10333},{"color":3646},{"type":34,"content":10335},[10336],{"text":10337,"type":38,"marks":10338},"Having the right labour forecasting and demand planning tools in place — that can marry up changing levels of demand to different labour requirements and availability — is key. ",[10339],{"type":1253,"attrs":10340},{"color":3646},{"type":34,"content":10342},[10343],{"text":10344,"type":38,"marks":10345},"Labour is the highest cost for many businesses. Without real clear visibility on what's driving that cost, it becomes very difficult to plan for changing levels of demand and increasingly expensive to both sustain and scale your operations.",[10346],{"type":1253,"attrs":10347},{"color":3646},{"type":34,"content":10349},[10350,10355,10362,10367,10375],{"text":10351,"type":38,"marks":10352},"If you're interested in efficiently reducing labour costs and ensuring optimal coverage across your business, check out our ",[10353],{"type":1253,"attrs":10354},{"color":3646},{"text":6593,"type":38,"marks":10356},[10357,10359,10361],{"type":2045,"attrs":10358},{"href":4295,"uuid":90,"anchor":90,"target":1547,"linktype":194},{"type":1253,"attrs":10360},{"color":3676},{"type":3678},{"text":10363,"type":38,"marks":10364}," today, or ",[10365],{"type":1253,"attrs":10366},{"color":3646},{"text":10368,"type":38,"marks":10369},"book a 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And with our intuitive sales vs wages graph the data is so easy to understand at a glance, so you can efficiently schedule the right amount of staff per shift according to real-time insights.",[10909],{"type":1253,"attrs":10910},{"color":10877},{"type":34,"content":10912},[10913,10918,10927],{"text":10914,"type":38,"marks":10915},"We also integrate with ",[10916],{"type":1253,"attrs":10917},{"color":10877},{"text":10919,"type":38,"marks":10920},"Predelo, a predictive workforce management platform",[10921,10924,10926],{"type":2045,"attrs":10922},{"href":10923,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.predelo.com/predictive-workforce-management#other16",{"type":1253,"attrs":10925},{"color":3676},{"type":3678},{"text":10928,"type":38,"marks":10929},", to analyse vast amounts of data, identify trends, and predict future demand accurately. This technological leverage will help transform how you schedule your staff, manage resources and serve your guests. Predictive workforce management technology takes the guesswork out of labour forecasting so you can make data-driven decisions that benefit both your guests and your bottom line. ",[10930],{"type":1253,"attrs":10931},{"color":10877},{"type":34,"content":10933},[10934],{"type":2119,"attrs":10935},{"id":10936,"alt":42,"src":10937,"title":42,"source":42,"copyright":42,"meta_data":10938},1550028,"https://a.storyblok.com/f/64010/1003x669/b3cf997538/citizenm-customer-solution-image.jpeg",{},{"type":1989,"attrs":10940,"content":10941},{"level":2057},[10942],{"text":10943,"type":38,"marks":10944},"Embracing Deputy for Future-Ready Hotel Operations",[10945,10946],{"type":1286},{"type":1253,"attrs":10947},{"color":10877},{"type":34,"content":10949},[10950],{"text":10951,"type":38,"marks":10952},"Deputy’s role in demand planning is crucial for future-proofing hotel operations. With the post-pandemic uptick in hotel occupancy rates, it can be challenging to strike the right balance between labour costs and customer demand. ",[10953],{"type":1253,"attrs":10954},{"color":3646},{"type":34,"content":10956},[10957,10962,10969,10974],{"text":10958,"type":38,"marks":10959},"That’s where we come in - ",[10960],{"type":1253,"attrs":10961},{"color":3646},{"text":10963,"type":38,"marks":10964},"our user-friendly workforce management too",[10965,10967],{"type":2045,"attrs":10966},{"href":4400,"uuid":90,"anchor":90,"target":1763,"linktype":194},{"type":1253,"attrs":10968},{"color":3646},{"text":10970,"type":38,"marks":10971},"l allows you to create flexible and precise staffing models tailored to your hotel’s needs. You can optimise rota coverage and reduce costs by utilising labour forecasting while seamlessly adjusting shift schedules to meet changing demand. Find out more in our guide, ",[10972],{"type":1253,"attrs":10973},{"color":3646},{"text":10975,"type":38,"marks":10976},"Ditch Dinosaur Scheduling: Why Digital Tools Give Your Hotel a Competitive Edge ",[10977,10979],{"type":2045,"attrs":10978},{"href":6497,"uuid":90,"anchor":90,"target":1763,"linktype":194},{"type":1253,"attrs":10980},{"color":3646},{"type":34,"content":10982},[10983,10988,10996,11001,11010],{"text":10984,"type":38,"marks":10985},"Don’t just take our word for it - ",[10986],{"type":1253,"attrs":10987},{"color":3646},{"text":10989,"type":38,"marks":10990},"listen to our satisfied clients",[10991,10993,10995],{"type":2045,"attrs":10992},{"href":6308,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":1253,"attrs":10994},{"color":3676},{"type":3678},{"text":10997,"type":38,"marks":10998}," who have seen significant improvements in their labour management thanks to Deputy.  So what are you waiting for? ",[10999],{"type":1253,"attrs":11000},{"color":3646},{"text":11002,"type":38,"marks":11003},"Sign up for a free trial now",[11004,11007,11009],{"type":2045,"attrs":11005},{"href":11006,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/pricing",{"type":1253,"attrs":11008},{"color":3676},{"type":3678},{"text":11011,"type":38,"marks":11012}," and experience the benefits of Deputy firsthand. Trust us, your hotel operations will thank you.",[11013],{"type":1253,"attrs":11014},{"color":3646},"2024-03-11 00:00",{"_uid":11017,"title":41,"imgSrc":42,"plugin":43,"imageAlt":10659,"minWidth":1272,"imageName":11018,"imageS3Key":11019,"description":44,"mobileWidth":5250,"desktopWidth":5250,"assetSelector":42,"imagePublicUrl":11020,"imageOriginalUrl":11021,"sourceImageWidth":1272,"sourceImageHeight":1800},"a16e08f0-5c84-4d46-b744-6e01d6d968e4","future-proof-hotel-thumbnail.jpg","f/64010/1200x630/b9d28326e4/future-proof-hotel-thumbnail.jpg","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x630/b9d28326e4/future-proof-hotel-thumbnail.jpg","//a.storyblok.com/f/64010/1200x630/b9d28326e4/future-proof-hotel-thumbnail.jpg",[11023],{"name":72,"created_at":73,"published_at":74,"updated_at":75,"id":76,"uuid":77,"content":11024,"slug":88,"full_slug":89,"sort_by_date":90,"position":91,"tag_list":11027,"is_startpage":17,"parent_id":93,"meta_data":90,"group_id":94,"first_published_at":95,"release_id":90,"lang":96,"path":90,"alternates":11028,"default_full_slug":90,"translated_slugs":90,"_stopResolving":59},{"_uid":79,"icon":11025,"link":11026,"name":85,"subline":86,"headline":85,"component":87},{"_uid":81,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":82,"imageName":42,"imageS3Key":42,"description":44,"mobileWidth":83,"desktopWidth":83,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},{"id":42,"url":42,"anchor":42,"linktype":61,"fieldtype":62,"cached_url":42},[],[],[479,438,1821],[815,850,835,1087],[11032,11033,11034],"96f69b83-65e8-4f8d-8df4-91878eee7103","9ad2f42f-12bd-4e5b-babe-a819cfd7e6f7","e6c43cef-7c03-457a-895c-192763d0bf5d","future-proofing-your-hotel-operations-a-look-at-deputy-s-role-in-demand-planning","gb/blog/future-proofing-your-hotel-operations-a-look-at-deputy-s-role-in-demand-planning",-69180,[],"9ab7c3f1-3a63-43aa-9221-59e4ec61c37d","2024-03-11T14:22:24.838Z",[11042,11045],{"id":11043,"name":10659,"slug":11035,"published":59,"full_slug":11044,"is_folder":17,"parent_id":6530},459464359,"us/blog/future-proofing-your-hotel-operations-a-look-at-deputy-s-role-in-demand-planning",{"id":11046,"name":10659,"slug":11035,"published":59,"full_slug":11047,"is_folder":17,"parent_id":6526},459464357,"au/blog/future-proofing-your-hotel-operations-a-look-at-deputy-s-role-in-demand-planning",{"name":11049,"created_at":11050,"published_at":11051,"updated_at":11052,"id":11053,"uuid":11032,"content":11054,"slug":11470,"full_slug":11471,"sort_by_date":90,"position":11472,"tag_list":11473,"is_startpage":17,"parent_id":2665,"meta_data":90,"group_id":11474,"first_published_at":11475,"release_id":90,"lang":96,"path":90,"alternates":11476,"default_full_slug":90,"translated_slugs":90},"Mastering Labour Demand Forecasting in Hotels","2024-03-07T11:37:13.500Z","2024-05-22T09:27:00.703Z","2024-05-22T09:27:00.731Z",457349266,{"seo":11055,"_uid":11061,"author":5914,"content":11062,"headline":11049,"component":2582,"post_date":11450,"thumbnail":11451,"types_tag":11458,"features_tag":11465,"show_resource":59,"industries_tag":11466,"related_articles":11467},{"_uid":11056,"title":15,"plugin":16,"seoTitle":11057,"description":19,"seoKeywords":11058,"seoTitleInput":11059,"seoDescription":11060},"775b6f6d-bc45-4c57-9748-b3f5a80058ca","Master Hotel Labour Forecasting for Optimal Staffing — Deputy","hotel labour forecasting, labour demand forecasting, staffing optimisation","Master Hotel Labour Forecasting for Optimal Staffing","Discover the secrets to precise hotel labour forecasting with Deputy. Learn how to synchronise staffing with guest demand, optimise labour costs, and run your hotel efficiently. ","9f600d26-9db1-4500-ad00-9cfda0296065",[11063],{"_uid":11064,"content":11065,"component":2228},"29c861d9-27c3-452c-9312-6d6034336565",{"type":31,"content":11066},[11067,11074,11081,11089,11096,11117,11137,11144,11152,11159,11166,11186,11194,11215,11222,11241,11248,11307,11315,11322,11342,11349,11355,11363,11370,11390,11398,11405,11430],{"type":34,"content":11068},[11069],{"text":11070,"type":38,"marks":11071},"Fine-tuning your staffing to match guest demand perfectly takes time and effort — but it makes all the difference for customer experiences and cost-efficient hotel operations. ",[11072],{"type":1253,"attrs":11073},{"color":3646},{"type":34,"content":11075},[11076],{"text":11077,"type":38,"marks":11078},"Each hotel section, from the kitchen to housekeeping to the front desk, has to work harmoniously and respond dynamically to the ebb and flow of guest occupancy. It's a delicate dance that, when performed correctly, makes running your hotel business seem effortless. ",[11079],{"type":1253,"attrs":11080},{"color":3646},{"type":34,"content":11082},[11083],{"text":11084,"type":38,"marks":11085},"Understanding the Basics of Labour Demand Forecasting in Hotels",[11086,11087],{"type":1286},{"type":1253,"attrs":11088},{"color":3646},{"type":34,"content":11090},[11091],{"text":11092,"type":38,"marks":11093},"In the context of hotels, labour demand forecasting is about analysing your hotel's historical business data to forecast your hotel's future needs for staff, optimise staffing resources and manage labour costs. ",[11094],{"type":1253,"attrs":11095},{"color":3646},{"type":34,"content":11097},[11098,11103,11112],{"text":11099,"type":38,"marks":11100},"According to Deputy's Director of Customer Success, EMEA Steve Woods, \"",[11101],{"type":1253,"attrs":11102},{"color":3646},{"text":11104,"type":38,"marks":11105},"Demand planning ",[11106,11109,11111],{"type":2045,"attrs":11107},{"href":11108,"uuid":90,"anchor":90,"target":90,"linktype":194},"https://www.deputy.com/gb/blog/how-to-effectively-manage-your-workforce-through-changing-levels-of-demand",{"type":1253,"attrs":11110},{"color":3676},{"type":3678},{"text":11113,"type":38,"marks":11114},"or labour forecasting is ensuring you've got the right labour at hand during peak and low periods of the day.\" ",[11115],{"type":1253,"attrs":11116},{"color":3646},{"type":34,"content":11118},[11119,11124,11132],{"text":11120,"type":38,"marks":11121},"Labour forecasting, at its core, is about ",[11122],{"type":1253,"attrs":11123},{"color":3646},{"text":11125,"type":38,"marks":11126},"making informed predictions.",[11127,11129,11131],{"type":2045,"attrs":11128},{"href":4295,"uuid":90,"anchor":90,"target":1763,"linktype":194},{"type":1253,"attrs":11130},{"color":3676},{"type":3678},{"text":11133,"type":38,"marks":11134}," \"Effective labour forecasting will bring together different forecast data, such as sales data, foot traffic, room bookings, holidays, and local events, to help you forecast the total number of room bookings your business might have per hour per day in the future,\" says Woods. ",[11135],{"type":1253,"attrs":11136},{"color":3646},{"type":34,"content":11138},[11139],{"text":11140,"type":38,"marks":11141},"This foresight allows your hotel to align staff levels accordingly, ensuring that you're always prepared to offer the best possible guest service without unnecessary expenditure on labour. ",[11142],{"type":1253,"attrs":11143},{"color":3646},{"type":34,"content":11145},[11146],{"text":11147,"type":38,"marks":11148},"The Importance of Accurate Forecasting",[11149,11150],{"type":1286},{"type":1253,"attrs":11151},{"color":3646},{"type":34,"content":11153},[11154],{"text":11155,"type":38,"marks":11156},"Accurate forecasting is the cornerstone of effective demand planning. Getting this right is the difference between a smoothly run hotel and one constantly playing catch-up. It's one of your key competitive advantages.",[11157],{"type":1253,"attrs":11158},{"color":3646},{"type":34,"content":11160},[11161],{"text":11162,"type":38,"marks":11163},"It's important first to generate accurate forecasts for core demand drivers (e.g. bookings data) and then consider variabilities such as seasonality, weather, holidays, or local events. ",[11164],{"type":1253,"attrs":11165},{"color":3646},{"type":34,"content":11167},[11168,11173,11182],{"text":11169,"type":38,"marks":11170},"This information helps you anticipate busy periods, plan for them, and avoid overstaffing during quieter times. Getting labour forecasting right will help you deliver a better guest experience while ",[11171],{"type":1253,"attrs":11172},{"color":3646},{"text":11174,"type":38,"marks":11175},"controlling labour costs",[11176,11179,11181],{"type":2045,"attrs":11177},{"href":11178,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.deputy.com/gb/blog/5-proven-strategies-to-slash-labour-costs-in-your-accommodation-business",{"type":1253,"attrs":11180},{"color":3676},{"type":3678},{"text":7877,"type":38,"marks":11183},[11184],{"type":1253,"attrs":11185},{"color":3646},{"type":34,"content":11187},[11188],{"text":11189,"type":38,"marks":11190},"Overcoming Forecasting Challenges",[11191,11192],{"type":1286},{"type":1253,"attrs":11193},{"color":3646},{"type":34,"content":11195},[11196,11201,11210],{"text":11197,"type":38,"marks":11198},"Accuracy in labour forecasting is the first hurdle hotels face. Hotels, by nature, ",[11199],{"type":1253,"attrs":11200},{"color":3646},{"text":11202,"type":38,"marks":11203},"deal with a high level of unpredictability.",[11204,11207,11209],{"type":2045,"attrs":11205},{"href":11206,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.demandcalendar.com/blog/benefits-and-challenges-in-forecasting-hotel-demand",{"type":1253,"attrs":11208},{"color":3676},{"type":3678},{"text":11211,"type":38,"marks":11212}," Seasonal fluctuations, last-minute bookings, poor economic conditions, new openings of competitors, and unforeseen events like natural disasters or political instability can all throw a wrench in the most well-thought-out plans and hopes for a fully booked hotel. ",[11213],{"type":1253,"attrs":11214},{"color":3646},{"type":34,"content":11216},[11217],{"text":11218,"type":38,"marks":11219},"Getting a high enough level of accuracy around the forecasting process to have a certain level of predictability is vital and possible. ",[11220],{"type":1253,"attrs":11221},{"color":3646},{"type":34,"content":11223},[11224,11229,11237],{"text":11225,"type":38,"marks":11226},"Only accurate data can lead to good forecasts. Investing in robust data collection systems, integrating data from various sources (reservations, POS, etc) and regularly validating and updating that data can help you create ",[11227],{"type":1253,"attrs":11228},{"color":3646},{"text":11230,"type":38,"marks":11231},"an optimal staffing forecast",[11232,11234,11236],{"type":2045,"attrs":11233},{"href":10923,"uuid":90,"anchor":90,"target":1763,"linktype":194},{"type":1253,"attrs":11235},{"color":3676},{"type":3678},{"text":1580,"type":38,"marks":11238},[11239],{"type":1253,"attrs":11240},{"color":3646},{"type":34,"content":11242},[11243],{"text":11244,"type":38,"marks":11245},"The next stage will map the forecast created to your hotel's labour requirements and realities. How do you determine those realities? Here are a set of questions that can help with that:",[11246],{"type":1253,"attrs":11247},{"color":3646},{"type":2000,"content":11249},[11250,11272],{"type":2003,"content":11251},[11252],{"type":34,"content":11253},[11254,11259,11267],{"text":11255,"type":38,"marks":11256},"Do you have a flexible staffing model that you can adjust based on sudden changes to this forecast? Develop ",[11257],{"type":1253,"attrs":11258},{"color":3646},{"text":11260,"type":38,"marks":11261},"flexible scheduling systems ",[11262,11264,11266],{"type":2045,"attrs":11263},{"href":2220,"uuid":90,"anchor":90,"target":1763,"linktype":194},{"type":1253,"attrs":11265},{"color":3676},{"type":3678},{"text":11268,"type":38,"marks":11269},"to adjust staff levels in response to real-time demand. Cross-train staff to handle different roles during busy and lean periods will also help you build a flexible staffing model.  ",[11270],{"type":1253,"attrs":11271},{"color":3646},{"type":2003,"content":11273},[11274],{"type":34,"content":11275},[11276,11281,11289,11294,11302],{"text":11277,"type":38,"marks":11278},"Do you struggle with high employee turnover? If you're struggling with high employee turnover, focus on ",[11279],{"type":1253,"attrs":11280},{"color":3646},{"text":11282,"type":38,"marks":11283},"employee satisfaction",[11284,11286,11288],{"type":2045,"attrs":11285},{"href":2515,"uuid":90,"anchor":90,"target":1763,"linktype":194},{"type":1253,"attrs":11287},{"color":3676},{"type":3678},{"text":11290,"type":38,"marks":11291},", career growth and ",[11292],{"type":1253,"attrs":11293},{"color":3646},{"text":6199,"type":38,"marks":11295},[11296,11299,11301],{"type":2045,"attrs":11297},{"href":11298,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.deputy.com/gb/blog/20-ways-to-support-positive-mental-wellbeing-in-the-workplace",{"type":1253,"attrs":11300},{"color":3676},{"type":3678},{"text":11303,"type":38,"marks":11304},". Conduct exit interviews to understand reasons for turnover and address them swiftly. ",[11305],{"type":1253,"attrs":11306},{"color":3646},{"type":34,"content":11308},[11309],{"text":11310,"type":38,"marks":11311},"Strategies for Effective Labour Allocation",[11312,11313],{"type":1286},{"type":1253,"attrs":11314},{"color":3646},{"type":34,"content":11316},[11317],{"text":11318,"type":38,"marks":11319},"Allocating labour efficiently is the next step to master. Simply identifying the number of staff you have on each shift is just the beginning - you'll also need to decide on different shift types, shift durations and shift start and end times. ",[11320],{"type":1253,"attrs":11321},{"color":3646},{"type":34,"content":11323},[11324,11329,11337],{"text":11325,"type":38,"marks":11326},"Workforce management tools like Deputy will help you create ",[11327],{"type":1253,"attrs":11328},{"color":3646},{"text":11330,"type":38,"marks":11331},"flexible yet precise staffing models",[11332,11334,11336],{"type":2045,"attrs":11333},{"href":4295,"uuid":90,"anchor":90,"target":1763,"linktype":194},{"type":1253,"attrs":11335},{"color":3676},{"type":3678},{"text":11338,"type":38,"marks":11339}," that match your demand forecasts — and, in doing so, help you optimise rota coverage and reduce labour costs. They can also help you scale your shift schedule to meet changing demand and minimise administrative time.  ",[11340],{"type":1253,"attrs":11341},{"color":3646},{"type":34,"content":11343},[11344],{"text":11345,"type":38,"marks":11346},"\"Deputy helps clients better understand the types of shift lengths required and when shifts should start. We combine this with forecasts on required labour levels to create an optimised shift pattern. The final stage automatically allocates the right employee to the right shift. To do this, we look at their qualifications, availability, whether or not they're on leave, and any other custom requirements that might influence the shifts you want your employees to work,\" says Steve Woods, Deputy's Director of Customer Success, EMEA.",[11347],{"type":1253,"attrs":11348},{"color":3646},{"type":34,"content":11350},[11351],{"text":6480,"type":38,"marks":11352},[11353],{"type":1253,"attrs":11354},{"color":3646},{"type":34,"content":11356},[11357],{"text":11358,"type":38,"marks":11359},"Using Technology for Labour Forecasting",[11360,11361],{"type":1286},{"type":1253,"attrs":11362},{"color":3646},{"type":34,"content":11364},[11365],{"text":11366,"type":38,"marks":11367},"Embracing technology will optimise the accuracy of your labour forecasting. Digital tools and software offer powerful insights and forecasting capabilities previously beyond the modern hotel's reach. ",[11368],{"type":1253,"attrs":11369},{"color":3646},{"type":34,"content":11371},[11372,11377,11385],{"text":11373,"type":38,"marks":11374},"Predictive workforce management platforms like ",[11375],{"type":1253,"attrs":11376},{"color":3646},{"text":11378,"type":38,"marks":11379},"Deputy and Predelo",[11380,11382,11384],{"type":2045,"attrs":11381},{"href":10923,"uuid":90,"anchor":90,"target":1763,"linktype":194},{"type":1253,"attrs":11383},{"color":3676},{"type":3678},{"text":11386,"type":38,"marks":11387}," can analyse vast amounts of data, identify trends, and even predict future demand accurately. This technological leverage will help transform how you schedule your staff, manage resources and serve your guests. Predictive workforce management technology takes the guesswork out of forecasting so you can make data-driven decisions that benefit both your guests and your bottom line. ",[11388],{"type":1253,"attrs":11389},{"color":3646},{"type":34,"content":11391},[11392],{"text":11393,"type":38,"marks":11394},"The Path Forward",[11395,11396],{"type":1286},{"type":1253,"attrs":11397},{"color":3646},{"type":34,"content":11399},[11400],{"text":11401,"type":38,"marks":11402},"The importance of your hotel mastering labour forecasting can't be overstated. At the heart of every successful hotel operation is a commitment to understanding and meeting the needs of your guests through effective labour forecasting. ",[11403],{"type":1253,"attrs":11404},{"color":3646},{"type":34,"content":11406},[11407,11412,11419,11424,11426],{"text":11408,"type":38,"marks":11409},"Having ",[11410],{"type":1253,"attrs":11411},{"color":3646},{"text":11413,"type":38,"marks":11414},"the right solutions ",[11415,11417],{"type":2045,"attrs":11416},{"href":4400,"uuid":90,"anchor":90,"target":1763,"linktype":194},{"type":1253,"attrs":11418},{"color":3646},{"text":11420,"type":38,"marks":11421},"that can marry changing levels of demand with labour requirements and availability is key. Labour is your business's highest cost. Without clear visibility on what's driving that cost, planning for changing demand levels and the increasingly difficult task of sustaining and scaling your hotel's growth becomes very difficult. ",[11422],{"type":1253,"attrs":11423},{"color":3646},{"text":11425,"type":38},"Find out more in our guide, ",{"text":6493,"type":38,"marks":11427},[11428],{"type":2045,"attrs":11429},{"href":6497,"uuid":90,"anchor":90,"target":90,"linktype":194},{"type":34,"content":11431},[11432,11437,11446],{"text":11433,"type":38,"marks":11434},"If you're interested in efficiently reducing labour costs and implementing predictive workforce management and flexible shift scheduling, ",[11435],{"type":1253,"attrs":11436},{"color":3646},{"text":11438,"type":38,"marks":11439},"give us a shout",[11440,11443,11445],{"type":2045,"attrs":11441},{"href":11442,"uuid":90,"anchor":90,"target":1763,"linktype":194},"https://www.deputy.com/gb/contact-sales?utm_source=content&utm_medium=cta&utm_campaign=retention-without-breaking-bank&utm_content=ebook",{"type":1253,"attrs":11444},{"color":3676},{"type":3678},{"text":7877,"type":38,"marks":11447},[11448],{"type":1253,"attrs":11449},{"color":3646},"2024-03-07 00:00",{"_uid":11452,"title":41,"imgSrc":42,"plugin":43,"imageAlt":11453,"minWidth":1272,"imageName":11454,"imageS3Key":11455,"description":44,"mobileWidth":5250,"desktopWidth":5250,"assetSelector":42,"imagePublicUrl":11456,"imageOriginalUrl":11457,"sourceImageWidth":1272,"sourceImageHeight":1800},"6730526e-4260-4147-b0b0-fa8eaf089c16","mastering labour demand forecasting blog ","mastering-labour-demand-forecasting-blog-thumbnail.jpg","f/64010/1200x630/37e5fe7b84/mastering-labour-demand-forecasting-blog-thumbnail.jpg","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x630/37e5fe7b84/mastering-labour-demand-forecasting-blog-thumbnail.jpg","//a.storyblok.com/f/64010/1200x630/37e5fe7b84/mastering-labour-demand-forecasting-blog-thumbnail.jpg",[11459],{"name":72,"created_at":73,"published_at":74,"updated_at":75,"id":76,"uuid":77,"content":11460,"slug":88,"full_slug":89,"sort_by_date":90,"position":91,"tag_list":11463,"is_startpage":17,"parent_id":93,"meta_data":90,"group_id":94,"first_published_at":95,"release_id":90,"lang":96,"path":90,"alternates":11464,"default_full_slug":90,"translated_slugs":90,"_stopResolving":59},{"_uid":79,"icon":11461,"link":11462,"name":85,"subline":86,"headline":85,"component":87},{"_uid":81,"title":41,"imgSrc":42,"plugin":43,"imageAlt":42,"minWidth":82,"imageName":42,"imageS3Key":42,"description":44,"mobileWidth":83,"desktopWidth":83,"assetSelector":42,"imagePublicUrl":42,"sourceImageWidth":42,"sourceImageHeight":42},{"id":42,"url":42,"anchor":42,"linktype":61,"fieldtype":62,"cached_url":42},[],[],[479,1821,438],[815,850,835,1087],[11468,11034,11469],"541e91c4-4968-4371-8e4b-e3b5317174b1","1ed6c4d9-3f8b-42eb-a1bf-04d332b0313b","mastering-labour-demand-forecasting-in-hotels","gb/blog/mastering-labour-demand-forecasting-in-hotels",-69170,[],"7bace034-c081-42cf-8f5e-92f297bff5f2","2024-03-07T12:40:09.481Z",[11477,11480],{"id":11478,"name":11049,"slug":11470,"published":59,"full_slug":11479,"is_folder":17,"parent_id":6526},457405510,"au/blog/mastering-labour-demand-forecasting-in-hotels",{"id":11481,"name":11049,"slug":11470,"published":59,"full_slug":11482,"is_folder":17,"parent_id":6530},457405512,"us/blog/mastering-labour-demand-forecasting-in-hotels",{"name":1757,"created_at":11484,"published_at":11485,"updated_at":11486,"id":11487,"uuid":11488,"content":11489,"slug":11658,"full_slug":11659,"sort_by_date":90,"position":11660,"tag_list":11661,"is_startpage":17,"parent_id":2665,"meta_data":90,"group_id":11662,"first_published_at":11663,"release_id":90,"lang":96,"path":90,"alternates":11664,"default_full_slug":90,"translated_slugs":90},"2024-02-19T16:28:03.151Z","2024-02-21T10:24:33.734Z","2024-02-21T10:24:33.761Z",445895315,"43bc362b-3094-4743-a86c-f3987d6032c5",{"seo":11490,"_uid":11495,"author":5914,"content":11496,"headline":1757,"component":2582,"post_date":11638,"thumbnail":11639,"types_tag":11645,"features_tag":11652,"show_resource":59,"industries_tag":11653,"related_articles":11654},{"_uid":11491,"title":15,"plugin":16,"seoTitle":11492,"description":19,"seoKeywords":11493,"seoTitleInput":1757,"seoDescription":11494},"b1c6d0a9-770f-4eb9-b171-e823915fd65d","How Much Time, and Money, Is Your Care Home Wasting on Manual Processes? — Deputy","employee scheduling, time and attendance, payroll management","Revamp your care home's time and attendance processes with Deputy. 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How much of it are you currently spending on paperwork that could easily be automated?",{"type":34,"content":11506},[11507],{"type":2119,"attrs":11508},{"id":11509,"alt":42,"src":11510,"title":42,"source":42,"copyright":42,"meta_data":11511},1886151,"https://a.storyblok.com/f/64010/1300x867/543d2bb22b/ascot-3.jpg",{},{"type":34,"content":11513},[11514],{"text":11515,"type":38},"At Ascot Residential Homes, scheduling was difficult for everyone, too. The weekly rota was published on a laminated form, with an accompanying “gap list” showing staff where shifts were available. It wasn’t working.",{"type":34,"content":11517},[11518],{"text":11519,"type":38},"“People would put their signature next to the gaps, but never show up because they either forgot or changed their mind,” says owner David Tanner.",{"type":34,"content":11521},[11522],{"text":11523,"type":38},"Even when the business moved to spreadsheets and a clocking-in system, visibility was still problematic. Staff couldn’t clearly see how the hours they worked translated into pay. In an industry that traditionally has high staff turnover, this is one of the “little things” that can make the difference between people leaving or staying.",{"type":34,"content":11525},[11526,11528,11529,11530,11532,11536],{"text":11527,"type":38},"Confusing timesheets led to messy payroll. ”It was quite literally the most laborious exercise you could ever imagine,” says David.“We were manually drawing up the hours of a schedule two or three times a day, adding up total hours each week, and cross-referencing against pay rates.”",{"type":1257},{"type":1257},{"text":11531,"type":38},"Using ",{"text":8037,"type":38,"marks":11533},[11534],{"type":2045,"attrs":11535},{"href":8041,"uuid":90,"anchor":90,"target":1763,"linktype":194},{"text":11537,"type":38}," transformed scheduling and payroll at Ascot Residential Homes. “I asked the person in charge of scheduling what she would do if we took Deputy away. 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",{"type":34,"content":11550},[11551],{"text":11552,"type":38},"\"We've been making good use of the time and money we save using Deputy,\" says David. \"The hours we save go back into extra pay and staffing.\" ",{"type":34,"content":11554},[11555],{"type":2119,"attrs":11556},{"id":11557,"alt":42,"src":11558,"title":42,"source":42,"copyright":42,"meta_data":11559},1549912,"https://a.storyblok.com/f/64010/930x731/b53d973a3c/st-josephs-hospice-customer-solution-image.png",{},{"type":34,"content":11561},[11562],{"text":11563,"type":38},"St Joseph's Hospice is a charity organisation that cares for people with end-of-life care and palliative needs. Deputy has helped the hospice save money on using agency workers. ",{"type":34,"content":11565},[11566],{"text":11567,"type":38},"\"Deputy has helped us in the way of cost-saving - reducing our agency use and utilising more of our temporary workers, like staff nurses and healthcare assistants, says Su San Chan, Head of HR at St Joseph's Hospice. 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Aspen Hill Village had previously used a paper-based system to manage staff timesheets and schedules. It was down to the line manager to record all employees’ hours and to create schedules for every one manually. Completed timesheets were then manually added into a central system, creating inevitable errors. And as if that wasn’t difficult enough, managers then had the complexity of overtime rates to deal with, which consumed more precious time.",{"type":34,"content":11596},[11597],{"text":11598,"type":38},"Moving away from a paper-based system for recording time and attendance immediately reduced the number of errors, with staff now clocking in using tablets. With Deputy’s scheduling capability, Aspen Hill Village could automate rotas, saving line managers hours of tedious admin work.",{"type":34,"content":11600},[11601],{"text":11602,"type":38},"And the benefits continued. 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