Update on the New Rules on Tips: What Hospitality Managers Need to Know

by Isioma Daniel, 2 minutes read
HOME blog update on the new rules on tips what hospitality managers need to know

The final version of the UK’s Code of Practice for Fair & Transparent Distribution of Tips is out, and the big news … implementation is delayed until October 1st, 2024!  So there’s more time to dot your i’s and cross your t’s, ensuring your business is ready to make these changes easily. 

Despite feedback from operators and professional bodies during the consultation phase, the core rules remain, and there are some helpful clarifications. The updated version of the code comes along with the statutory requirements laid out in the Tipping Act . Let’s break them down:

What’s Clarified

Digital Tipping Dives into the Spotlight

The Code acknowledges that digital tipping, where customers tip directly through apps like TipJar (which is integrated with Deputy), bypassing employers completely, falls outside the scope of the Tipping Act. It’s a nod to how technology is reshaping our thoughts about gratuities. 

Non-Monetary Tips Join the Conversation 

Non-monetary tips, such as vouchers, tokens, or any item exchangeable for money or goods, fall under the scope of the legislation if they’re controlled or significantly influenced by the employer. This inclusion ensures all tips are managed fairly and transparently, respecting the intention behind each customer’s gesture. It’s also an important reminder that value comes in many forms. 

Timely Payouts Take Centre Stage

Despite discussions about potentially retaining tips during busier periods to even out during slower months, the legislation mandates that tips must be passed on to employees by the end of the following month. This emphasises the principle that tips belong to workers promptly and are a gesture of gratitude from customers, not a guaranteed income. 

Agency Workers: A Clearer Picture

The inclusion of agency workers remains largely unchanged; however, a new clause clarifies that businesses passing tips to an agency must ensure these are transferred to the workers without unauthorised deductions. This is a crucial step towards fair treatment for all staff, regardless of their employment status. 

A Fair Shake: Factors Worth Noting

The dialogue around fairness gets deeper with the inclusion of “hours worked” as a factor for consideration in tip distribution. This, alongside other factors such as:

  •  Is the worker’s type of role front of house or support?

  •  Basic pay and terms of engagement

  • Hours worked and individual or team performance

  • Seniority and responsibilities

  • Customer intent

Transparency is Key

Transparency remains a cornerstone of the new Code. Employers are responsible for ensuring all employees know and understand the tipping policy. This policy must be clear, accessible and shared fairly among all staff, including agency workers.

What this Means for You and Deputy:

At Deputy, we’re all about empowering the heartbeat of the hospitality industry - that’s you! Deputy has been working hard to ensure our platform handles these regulations smoothly. We’re here to ensure that you’re ahead of the game when the time comes. 

We’ve compiled this blog and on-demand webinar on navigating the UK’s tipping legislation, which details all you need to know about the new legislation and how to best comply with it.

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