We’re making important changes

to your pricing on July 1

The changes are effective from July 1, 2022. The new pricing will be reflected in your August invoice.

We’re continually investing in our product — from enhancing existing features to developing new features — to deliver a world-class workforce management solution that helps your business be successful and compliant. In fact, we’ve released over 250 improvements and new features in the last 3 years.

Our new pricing reflects this investment and increased value that we’re delivering to our customers.

Like many businesses, we are also not immune to increasing operating costs, which have also contributed to the price of your Deputy plan changing.

The minimum charge helps cover our upfront set-up and ongoing support and technology costs. This includes any product demonstrations, training and 24/7 help and support required. If you’d like to avoid the minimum monthly charge, consider switching to our Flexi or annual Premium plan.

From 1 July 2022, monthly Premium plan customers will be charged the new price of $7.50 (excl. GST) per user, per month.

You might like to consider switching to our annual Premium plan to take advantage of the discounted per-user pricing. As an added incentive, if you switch prior to July 1, 2022, we are offering the Premium Annual plan for the next 12 months at the current rate - that’s a 50% saving per user over the next year.

There will be no additional charges for existing prepaid users on your current annual plan. You will be charged the existing rates including overages under your plan until its expiry. Once your current agreement expires, you will be moved onto the new annual premium plan rate.

However, as a special offer, if you extend by July 1, 2022 you can lock in your current pricing for an additional 12 months. Click here to learn more.

From July 1 2022, you will be charged the new price of $5 (excl. GST) per user, per month.

We suggest considering switching to the annual Premium plan where you will receive discount user pricing and have access to:

• TImesheets to accurately track time & attendance

• Payroll integration - export timesheets to your payroll system with a single click

• Award interpretation - pre-built awards library to simplify payroll compliance and record-keeping

• Custom Reporting - create custom reports to easily track labour requirements, wage costs, attendance, payroll and team member performance

• Shift engagement - a simple way for your team to provide feedback on how they are feeling and for managers to track team engagement

• Performance journaling - keep your employees motivated with regular performance feedback

• Time clock access to track time and attendance with location capture and biometric facial recognition

From July 1 2022, you will be charged the new price of $5 (excl GST) per user, per month.

We suggest considering switching to the annual Premium plan where you will receive discount user pricing and have access to:

• Employee rostering - create great rosters in minutes which can be published to your team via web, SMS or app. Rosters can be created as templates to save time and effort

• Auto scheduling so you can schedule available, suitable team members at the right times and keep costs within budget

• Custom Reporting - create custom reports to easily track labour requirements, wage costs, attendance, payroll and team member performance

• Shift engagement - a simple way for your team to provide feedback on how they are feeling and for managers to track team engagement

• Demand Planning - forecast labour demand using data from multiple sources like POS

• Shift swap - quickly find eligible replacement staff when someone calls in ill or dropped shifts

From July 1 2022, you will be charged the new price of $3 (excl. GST) per active user, per active week.

There is no change to the small fee of $0.50 (excl GST) per week for every inactive user in your Deputy account. To provide clarity on the definition of an active user in Deputy we have created this help document.

To avoid unnecessary charges for inactive users, you may wish to discard users from your account. Follow this helpful article on how to archive team members - this can also be done in bulk.

A team member is considered ‘active’ when any of the following occur:

• A shift has been published for the team member

• A timesheet has been submitted by the team member

• The team member has had a timesheet approved

• The team member has performed management functions such as creating a schedule, approving timesheets or leave, exporting payroll information, managing tasks, creating journal entries or reviewing reports.

If the team member has not met at least one of the above criteria in a given week, they are considered ‘inactive’. This means that inactive members are still able to access all parts of Deputy that will help them stay connected to the business when they're not on the schedule, such as staying up to date on any new information via the News Feed, submitting leave and unavailability requests and updating their employee profile.

This help article defines ‘active’ and ‘inactive’ team members.

Yes - currently, annual plans are available on our Premium plan only. Scheduling and Time & Attendance plans are month to month only.

Regardless of your current plan, you can switch or upgrade to our annual Premium plan at any time in your Account Settings. Refer to our help guide for switching to annual pricing here.

Our annual Premium plan offers discounted per-user pricing. As an added incentive, if you switch prior to July 1, 2022, we are offering the Premium Annual plan for the next 12 months at the current rate — that’s a 50% saving per user for the next year.

At the moment, we only have the annual payment term available.

If you switch from monthly Premium to annual Premium prior to July 1 2022, you will be charged the current rate for the next 12 months.

Additional users post-July 1 will also be charged at the current annual Premium overage rate for 12 months of $5.50 (excl. GST) per user per month. The commitment and overage pricing is locked in when you sign-up for the annual plan, not when the employee is on/offboarded.

Note: you can choose to increase your user commitment within the 12 month period which would be at a rate of $5 (excl. GST) per user per month, or if you choose a monthly subscription it will be at the overage pricing of $5.50 (excl. GST) per user per month.

You will remain on your current pricing until 1 January 2023 when you will be charged the new pricing.

Yes - our annual plans require a credit card or Paypal account. You will need to add a credit card if you do not have one set up already.

No - as your annual plan is prepaid, your payment amount is considered final.

Yes - there is no limit on the number of employees you can add to your annual plan. You can add more prepaid users to your annual plan, or add a new user on a monthly plan.

Yes - however, we recommend you sign up to the annual Premium plan with the amount of employees you expect to have during the less busy months of the year. During busier months, you can simply add more employees as needed at the monthly plan price.

Yes, as long as your accounts are set up as separate businesses in Deputy they will have their own plan.

We’ll send you an email reminder to renew your annual Premium plan prior to expiry. If you don’t renew your annual plan, we’ll automatically move you on to our monthly plan once your annual plan expires until further notice.

If you have an existing concession with Deputy, we will continue to honour the percentage discount on our new pricing structure.