What does “no call no show” mean?
“No call no show” is a common phrase used to describe a scenario when someone doesn’t show up for work and doesn’t call. This can put a heavy strain on your business and can lead to mistrust and even to firing that employee. In at-will employment states, you are, generally, within your rights to fire an employee for any reason at any time.
No call no show excuses
Are there really any good excuses for missing work and not calling? According to CareerBuilder’s annual survey of employees and human resources managers, 40% of workers have called in sick in 2017 when they actually weren’t. The top reason for calling in sick while not actually ill is to go to a doctor’s appointment, followed by simply not feeling like going to work. The same survey also found that about one-quarter of employers have said they’ve fired someone for concocting a fake excuse.
The survey was based on responses from 2,257 hiring and HR managers and 3,697 full-time employees. Below are some of the craziest excuses employers reported:
- A bear was in employee’s yard and they were afraid to come out.
- Employee’s phone exploded and it hurt their hand.
- Employee ate a toothpick in his food at a restaurant.
- Employee broke his arm wrestling a female bodybuilder.
- Employee called in “fat” because uniform didn’t fit.
- Dog swallowed employee’s car keys so she was waiting until it came out.
- Employee left his clothes at the laundry mat.
- Employee did not have enough gas to get to work.
- Employee had to reschedule a new manicure because some of their artificial nails fell off.
- Employee was not sure how the solar eclipse would affect them so it would be safer to stay at home.
No call no show … now what?
If employers and employees are left scrambling to cover the no call no show employee, that can affect the performance of the entire shift and lead to a poor customer experience. Minimizing absenteeism is a necessity for businesses of all sizes, especially small businesses.
So, how do you go about reducing absenteeism? Follow these tips for improving employee attendance, and learn how to deal with a no call no show:
- Create and clearly define a policy
- Improve your scheduling process
- Consider flexible scheduling
- Get the right tools to help
One of the best ways to deal with no call no show problems is to create a specific policy for that violation. A no call no show policy explains to employees the consequences of failing to show up for work without giving advance notice of the employee’s absence. This policy can be part of the employer’s policies that address how much advance notice is required for an employee to take personal time, sick leave or other time off such as vacation time.
Your policy should include:
Consequences for no call no show
- Come up with a plan that deters staffers from missing work but gives them a chance to improve their attendance. Consider a written or verbal warning after the first offense, or implement a points system where employees are terminated after receiving so many points in a given amount of time.
- Such as timekeeping requirements, hours of work, and pay periods.
An understanding of your employee’s responsibilities
- Does your organization offer vacations, 401(k), health insurance, paid parental leave or other benefits to employees? A robust benefits package can help you retain the best and brightest employees, so be sure they know about your full suite of offerings by communicating these in the company policy.
Compliance with federal and state laws
No matter what state you do business in, or how many employees you have, you will be subject to state and federal employment laws. The company policy should communicate rights and obligations regarding state disability leaves, federal FMLA leave, and other government mandates. If your business is located in New York City, Oregon, Seattle, or California, your business may be subject to new predictive scheduling laws. _Download the following guide to find out how to stay compliant with these new legislations:
No policy is effective if it is practiced inconsistently. Your company’s policy should accurately communicate your organization’s policies regarding employment, conduct and behavior, compensation and other policies and procedures you follow.
Paper scheduling is inefficient. Even if you’re a paper and pen type of person, it’s still essential to transfer your notes onto a scheduling software. When hourly employees can engage in the scheduling process, job satisfaction is higher and, more importantly, they are less likely to actively disengage from the organization.
Here are some ways to improve your scheduling process:
- Increasingly, workers live in an always-on environment. Having access to schedules, shift details, and availability at a moment’s notice is paramount for today’s workforce. With Deputy’s mobile app, employees can instantly access the most up-to-date schedule straight from their smartphones. Further, employees can instantly request time off or get their shift covered right in the app.
Use automated reminders
- Commonly used alerts include scheduling reminders, time-clock alerts, team broadcasts, change requests, shift acknowledgments, and workforce notifications.
Create an on-call list
- Put a backup plan in place. Create a list of employees available for extra hours and shifts. Employee scheduling software can help this process even further. Deputy’s open shift feature allows for managers to offer the shift to any available and an appropriately trained employee who works in the location.
Make communication accessible
- Making communication accessible helps keep your workforce stay up-to-date with any new changes including updated policies, training sessions, company events, workshops, and many other employee resources. Deputy’s News Feed feature allows for easy communication between you and your staff. Create posts for your whole company or send individual messages to team members.
Flexible scheduling can reduce absenteeism if handled correctly. Some employees are forced into absenteeism situations for reasons that are beyond their control. In the past five years, there has been an unparalleled growth of numerous types of flexible work, and the growth shows no signs of stopping. Give employees flexible options when it comes to requesting time off in advance as well as last minute schedule changes.
Benefits of flexible scheduling include:
- Open and honest communication throughout the scheduling process and the organization as a whole helps employees engage with one another throughout all levels of the organization. Employees feel empowered knowing that their schedules are in their hands.
Attracts and retains skilled and engaged talent
- Flexibility to balance work and life is a very important factor of job satisfaction. For employees, schedule flexibility can be among the greatest benefits attainable from an employer, resulting in more loyal employees. In a survey of 1,200 parents by Flexjobs, 84% said work flexibility is the most important factor they looked at when considering a job.
Increases productivity and focus
- Study after study has found flexible scheduling can help productivity skyrocket. In one recent survey, researchers found that flexible working schedules ultimately increased productivity and employee engagement.
Decrease external childcare hours and costs
- Flexible work hours may allow for childcare duties like school pickup, which reduces stresses and costs associated with finding someone to look after their child or children at the end of the school day.
Automating any process reduces the chances of errors and can help any business in attaining high levels of availability, reliability, and productivity. Whatever the reasons behind it, employers need the right tools to monitor absence and measure the costs of the business. From training and scheduling to keeping employees motivated and ensuring they’re doing their jobs correctly, employee scheduling software has many advantages.
Advantages of employee scheduling software:
Records and tracks absence
- Currently, only 36% of employers actually track absenteeism today. One reason for this is because they are using outdated technology (or no technology at all!). Recording and tracking absences are essential, especially in the legal aspect. There are legal risks and consequences for not tracking your employees’ absences and wanting to make a case for termination.
- Absenteeism can be a costly problem for any business, but the impact on small businesses can be especially severe. Companies save more than $1,600 per employee, on average, in the year following their workforce management (WFM) implementation according to a survey released by Axsium Group. The use of an automated system will also minimize the risk of human error – another factor that can contribute to financial losses for businesses.
Pays employees accurately
- The U.S. Department of Labor, Wage, and Hour Division has established numerous guidelines that determine everything from minimum wage, minimum paydays, overtime pay requirements (according to a report from GetApp), which deductions are allowed and which employees are exempt or nonexempt. If a business fails to comply with these laws, the employer will be forced to pay the employee’s back wages, a waiting time penalty, attorney fees, liquidated damages, and may even face criminal or civil penalties. Integration with payroll providers is also important. With Deputy, you are able to export payroll and timesheets to a CSV file.
- Companies with employees based in several locations can have centralized data access which the work schedules would’ve been difficult to communicate with these staff members without the software. With employee scheduling software, your employee’s can easily access and share their schedules from one central point.
Reduces employee no shows
- Isn’t that what this whole article is about!? Ultimately, employee scheduling software reduces delays in creating and updating schedules; making it easier to fill shifts and avoids being short on staff.
Benefit your bottom line
Don’t let a no call no show employee affect the team or your business. To streamline your scheduling process and combat no call no show absences, check out Deputy; the ultimate employee scheduling platform. Click below to book a demo, and see why people worldwide use Deputy as their all-in-one employee management software.