The Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits

  • If there are any changes to the amount, date or interval of your Direct Debit GC re Deputy will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request GC re Deputy to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

  • If an error is made in the payment of your Direct Debit, by GC re Deputy or your bank or building society, your are entitled to a full and immediate refund of the amount paid from your bank or building society - if you receive a refund you are not entitled to, you must pay it back when GC re Deputy asks you to.

  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.