Manage round-the-clock customer support teams accurately & efficiently

Frequently asked questions

• What is call centre rota software?

  Call centre employee rota software typically involves the creation of a weekly rota that allocates shifts to employees on a daily basis. A rota is typically performed by a manager or supervisor. Once the rota is created, employees are notified of their upcoming shifts. Shifts are often moved or swapped between different employees and leave / availability needs to be taken into account when creating a rota. A well-functioning employee rota program will increase visibility and control for managers and give employees a clear indication of what’s expected of them in terms of upcoming shifts and duties.

  A call centre might use spreadsheet software, paper based rosters, or a computer program to manage the rota of its workforce. In an effort to streamline the workforce management function, many call centres are now adopting cloud-based rota and workforce management platforms to streamline processes in these areas. Such platforms might include staff rotas, time and attendance, tasking, communication and employee feedback tools.

• How can Deputy enhance our call centre?

  Deputy is an award-winning rota software for contact centres and multi-site businesses. The Deputy platform will help you organise your staff more effectively, streamline the staff rota process, and keep everyone informed of their schedule. To find out more about how we can improve your business, get in touch with one of our experts today.

• Can call centre employees clock in using Deputy?

  Deputy allows call centre staff to clock in and out of shifts using it's touchless employee time clock app. Employees can start and end shifts quickly with facial recognition and voice commands — reducing queues and supporting hygienic workplaces.

• How swiftly can I onboard all of my call centre employees onto Deputy?

  Getting started with Deputy is short and simple. We have provided 3 steps to get scheduling in no time. Head to our Training page to start!

• Am I able to communicate to all employees using Deputy?

  Yes! With Deputy you can communicate with all your staff on one platform. After all, achieving smooth and effective communication is essential to running a call centre. With Deputy, you can send individual or group messages, request confirmation that they have been received, and collaborate with your whole team in one place.

• How can I save hours per week on call centre admin tasks?

  With Deputy's Smart Scheduling features, you can use AI to create the most efficient rota for your call centre in a matter of minutes. This takes a range of factors into consideration, including staff availability and wage costs, to give you the best possible rota and save hours of admin time.