Call Center & Customer Support Scheduling Software
Easily schedule call center and customer support teams. Integrate call volume data to build optimized schedules for your teams and ensure you have the right mix of employees at peak times to answer calls and service customers.
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GoogleEasily schedule call center and customer support teams. Integrate call volume data to build optimized schedules for your teams and ensure you have the right mix of employees at peak times to answer calls and service customers.
The All-in-one Employee Management Solution for Call Centers and Customer Support
Employees can clock in with their photo, instantly get their tasks and review important updates. If an employee calls out sick or no-shows, managers can “find a replacement” with just a tap.
Scheduling
Create fully costed employee schedules in no time at all. Notify all your call center staff of updates with just one click, and easily export digital timesheets to your payroll software.
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Time Clock
Easily capture when and where your people work for greater HR compliance, payroll accuracy, and insight into workforce productivity.
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Communication
Give your call center staff the ultimate collaboration platform. Send messages and files to teams or individuals, and contribute to the workplace conversation from any device.
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Integration
Deputy works seamlessly with all leading payroll providers to create a truly connected business. Optimize your call center staff scheduling with integrated POS data.
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Tasking
Create and assign tasks to your staff with detailed messages and due dates. You’ll receive a notification when they are done. Streamline your call center staff scheduling workflow with Deputy.
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Mobile
Work from any device, anywhere. With applications for Android, iPad, iPhone and even Apple Watch, it’s easy to manage your call center workforce from any location.
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