Manage round-the-clock customer support teams accurately & efficiently

  • Schedule staff in minutes anywhere, anytime
  • Manage staff time and budgets
  • Communicate changes easily
  • Empower your teams to do great work

Up to 31 days, 24/7 support, no credit card required

Scheduling software for call centers


Build rotas in minutes

Schedule call centre teams in minutes anywhere, anytime

When you run a busy call centre, managing team schedules, shift changes or absences can take up a lot of your time and prove costly. Deputy helps you schedule your call centre employees easily so you can focus on your employees and customers.

  • Get started quickly, add your employee stress profile

  • Schedule available staff across different roles, departments, or locations.

  • Send rotas to your team with the Deputy app

Call center scheduling software
Harvest health food logo
"Deputy has helped reducing their employees showing up late by 80%."Craig Stone, Owner of Harvest Health Foods

Manage working time & budget

Manage time and attendance

When you manage a call centre, keeping on top of everything can prove difficult. Ensuring staff are paid correctly is one of your top priorities. Deputy helps your staff clock in and out with our mobile app or through the time clock in your call centre.

  • Make sure your employee can track their working hours accurately from anywhere with our time clock app or on-site kiosk

  • See real-time attendance to avoid uncertainty

  • Export timesheets to your payroll software in one click

time and attendance for call centers
MakeSpace logo
"Customisation to handle the intricacies of operating in different locals & aligning that data across disparate systems for various needs."Rahul Gandhi, CEO of MakeSpace

Communicate change easily

Communicate in one centalised location

Ensuring nothing gets lost between different communication systems is vital. Deputy helps you communicate announcements, share videos for training or onboarding or offer your shift to a colleague.

  • Use our news feed to communicate updates with your team and verify everyone has read it

  • Create and track tasks on your mobile

  • Swap shifts with the right team members easily

"Communicate easily with your call center teams with Deputy app"
Ace Hardware logo
"Deputy has definitely made it a lot easier to bring on new staff and grow our staff"Amanda Swanson, HR Scheduler

Empower your call centre agents

Empower your teams to do great work

Call centre agents are busy and often dealing with unexpected situation on the phone. Making sure they receive rotas in advance, are able to swap shift, flag unavailability in one click or communicate updates will make your team happier.

  • Send your team member their rotas in one click

  • Get your team on tools easily and give them the opportunity to swap shift or request leave easily

  • Make sure your team can clock in and out during the day, breaks quickly

  • Give your team updates on news feed and give them the opportunity to comment

Shift swapping made easy
Abrakadoodle logo
"Being able to go back in and re-assign classes to different teachers is also useful whenever a teacher can’t make it to their shift."Chris Firestone, owner of Abrakadoodle

Try the ultimate scheduling app today.

Start your free trial now!

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550+ glowing reviews on Capterra

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The payoff of using Deputy

Reduce costs, save time, and create a better work-life balance. See how much your business could save with Deputy

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Why would you join Deputy?

Today, we have more than 200,000 happy customers who are our greatest advocates, and our best salespeople. With Deputy you’re not buying software, you’re finding a way to love your business.

The UK’s leading scheduling software

Westpac 200 Businesses of Tomorrow Award Winner
G2 Leader Award Winner
GetApp Leaders Award Winner
Capterra Top 20
Capterra Best Ease of Use Award Winner
Capterra Best Value Award Winner
DropCar team
DropCar logo

"After using Deputy, we went from a no-show rate of 35% to a no-show rate of 15%. Deputy made a huge difference."

Spencer Richardson, CEO, DropCar

Insights from our experts

How to Set Up a COVID-19 Call Centre in 2 Hours blog article
Deputy back to basics: journaling
"Deputy has become a vital tool in the running of our business. My time building rosters has been cut to a fraction."
Garry Deakes
Owner, The Marina Ice Creamery
"I was setup and going in minutes. So easy to understand. So intuitive!"
Rami Rustom
IT and Services Professional
"Our admin time for Payroll is one fifth of what it used to be, and with more accuracy!"
Brendon Ford
Manager, Rashay's Pizza Pasta Grill
"Deputy is a cost effective, simple and robust solution for rostering staff and capturing time & attendance."
John Petrovich
Mobile Apps Evangelist, Telstra
"Great application and the customer service is fantastic."
Stephan Price
Director of Ecommerce & Technology
"Rostering and time sheets have never been so straightforward. What a fantastic and innovative tool."
Dr. John Hancock
"Deputy has been the best in delivering their promises. Their interface is amazing and simple to use."
Noelle Flores-Smith
President, Global DN Ventures Corp
"Deputy have allowed me to streamline the fortnightly payroll process."
Rachael Cameron
Payroll Officer, Magic Memories
"Fantastic intuitive time keeping software which works hand in hand with Xero."
Andrew Huntley
Director, Kenney Medical Solutions
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