Restaurants: Do Your Staff Have The Right Qualifications?

Emer McCann

Emer McCann

Talent Acquisition Manager

February 12, 2018

Restaurants: Do Your Staff Have The Right Qualifications?

Emer McCann, Talent Acquisition Manager
February 12, 2018


Restaurants have many moving parts, especially when it comes to staff. They all need to work seamlessly together in order to efficiently contribute to the success of your business. One way to ensure you have an efficient and well-oiled machine of a restaurant is to ensure your employees have the right qualifications. Here’s what you need to know about restaurant staff credentials.

 

What qualifications do chefs need?

Technically, a chef doesn’t need any specific qualifications to work as a cook, but it’s common for Australian chefs to complete an apprenticeship and vocational training, such as a Certificate III in Commercial Cookery at TAFE.

Besides TAFE, people can also gain qualifications from culinary schools and specialised colleges.

It takes approximately 3 years to complete a TAFE qualification in cookery, and is usually a mix of working onsite and attending classes.

What qualifications do front of house need?

Similar to chefs, front of house employees technically don’t need specific qualifications to work in a restaurant. For people who want to work front of house they’ll need a Certificate III in Hospitality (Restaurant Front of House), which is a specialist qualification that opens a path to work in various front of house roles in restaurants and cafés.

Your front of house staff may also need a Responsible Service of Alcohol (RSA) Certificate.

 

What qualifications do floor staff need?

Like front of house staff, floor staff don’t need a specific qualification, but those who want a life long career in hospitality often obtain qualifications in hospitality, such as a Certificate III in Hospitality (Restaurant Front of House).

But if you’re serving alcohol your floor staff may need a Responsible Service of Alcohol (RSA) Certificate. Different states have different legislative requirements, so it’s important to check the relevant RSA laws in your state.

 

What qualifications do bar staff need?

In order to work as a bartender, your employee may need an RSA. The RSA training program teaches people about the responsible service of alcohol. While the RSA is mandated by the Federal Government every state has their own policies, so it’s important to check in your state what the exact requirements are.

It’s worth noting all employees in the hospitality sector, including managers, bartenders, glass collectors, room service and floor staff have thirty days after starting their job, to get their RSA certificate. This certificate will last three years before needing to be renewed.

How do you keep track of everyone’s qualifications?

With all those qualifications it’s easy to see how hard it could be to keep track of everyone’s credentials, this is especially problematic if your staff need to have a valid RSA certificate. An easy way to keep track of your trained and qualified employees is to use Deputy. Managing documentation and compliance with Deputy is easy; you can allocate employees according to their skills and qualifications and to set up reminders for when they need to renew their RSA certification.

And in the competitive world of hospitality, with its fast pace and tight margins, the last thing any restaurateur needs is a nasty surprise, such as a fine, for not keeping on top of relevant certifications.

 

Are you struggling to keep track of your employees’ qualifications? Find out how Deputy can make your life easier so you can get you back to loving your business again. Get in touch with our friendly team today on 1300 DEPUTY.

Important Notice
The information contained in this article is general in nature and you should consider whether the information is appropriate to your needs. Legal and other matters referred to in this article are of a general nature only and are based on Deputy's interpretation of laws existing at the time and should not be relied on in place of professional advice. Deputy is not responsible for the content of any site owned by a third party that may be linked to this article and no warranty is made by us concerning the suitability, accuracy or timeliness of the content of any site that may be linked to this article. Deputy disclaims all liability (except for any liability which by law cannot be excluded) for any error, inaccuracy, or omission from the information contained in this article and any loss or damage suffered by any person directly or indirectly through relying on this information.


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ABOUT THE AUTHOR
Emer McCann
Emer is responsible for finding the best people for Deputy. She is passionate about helping people succeed throughout their careers.
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