Easily schedule call center and customer support teams. Integrate call volume data to build optimized schedules for your teams and ensure you have the right mix of employees at peak times to answer calls and service customers.
The complete call center staff management solution
Call center staff can check schedules and clock in with their smartphones. Instantly view daily tasks, and review important updates. If anyone can’t make it in, managers can offer their shift to all other staff members with just one tap.
Create fully costed employee schedules in no time at all. Notify all your call center staff of updates with just one click, and easily export digital timesheets to your payroll software.Read More
Easily capture when and where your call center staff are working. Deputy allows for greater HR compliance, payroll accuracy, and insight into workforce productivity.Read More
Give your call center staff the ultimate collaboration platform. Send messages and files to teams or individuals, and contribute to the workplace conversation from any device.Read More
Deputy works seamlessly with all leading payroll providers to create a truly connected business. Optimize your call center staff scheduling with integrated POS data.Read More
Create and assign tasks to your staff with detailed messages and due dates. You’ll receive a notification when they are done. Streamline your call center staff scheduling workflow with Deputy.Read More
Work from any device, anywhere. With applications for Android, iPad, iPhone and even Apple Watch, it’s easy to manage your call center workforce from any location.Read More