HOME industry call centre

Manage round-the-clock customer support teams accurately & efficiently

  • Schedule staff in minutes anywhere, anytime
  • Record employee time & wellness
  • Communicate changes easily
  • Empower your teams to do great work

Up to 31 days, 24/7 support, no credit card required

Scheduling software for call centers

TRUSTED BY 275,000+ WORKPLACES ACROSS THE GLOBE

Call center scheduling software
Harvest health

"Deputy has helped to reduce our employees showing up late by 80% because our employees are interacting with the product, we know where they are and they show up on time."

Craig Stone, Owner, Harvest Health Foods

Build schedules in minutes

Schedule call center teams in minutes anywhere, anytime

When you run a busy call center, managing team schedules, shift changes or absences can take up a lot of your time and prove costly. Deputy helps you schedule your call center employees easily so you can focus on your employees and customers.

  • Get started quickly, add your employee stress profile

  • Schedule available staff across different roles, departments, or locations.

  • Send schedules to your team with the Deputy app

Harvest health

"Deputy has helped to reduce our employees showing up late by 80% because our employees are interacting with the product, we know where they are and they show up on time."

Craig Stone, Owner, Harvest Health Foods

time and attendance for call centers
MakeSpace logo

"Customisation to handle the intricacies of operating in different locals & aligning that data across disparate systems for various needs."

Rahul Gandhi, CEO, MakeSpace

Record employee time & wellness

Manage time and attendance

Ensure staff are paid correctly for their time — and help your teams stay healthy. Our time clock app can automatically screen staff for worrying symptoms before they start work, prevent clocking in if there’s a risk, and capture their exact time on shift for accurate payroll.

  • Make it easy for employees to record their exact working hours from their phones or an on-site kiosk

  • See real-time attendance, including who’s on shift or running late

  • Use touch-free clock in and pre-work health checks to maintain a hygienic workplace

  • Export timesheets to your payroll software with one click

MakeSpace logo

"Customisation to handle the intricacies of operating in different locals & aligning that data across disparate systems for various needs."

Rahul Gandhi, CEO, MakeSpace

Communicate easily with your call center teams with Deputy app
Ace Hardware logo

"Deputy has definitely made it a lot easier to bring on new staff and grow our staff"

Amanda Swanson, HR Scheduler, Ace Hardware

Communicate change easily

Communicate in one centalized location

Ensuring nothing gets lost between different communication systems is vital. Deputy helps you communicate announcements, share videos for training or onboarding or offer your shift to a colleague.

  • Use our news feed to communicate updates with your team and verify everyone has read it

  • Create and track tasks on your mobile

  • Swap shifts with the right team members easily

Ace Hardware logo

"Deputy has definitely made it a lot easier to bring on new staff and grow our staff"

Amanda Swanson, HR Scheduler, Ace Hardware

Shift swapping made easy
Abrakadoodle logo

"Being able to go back in and re-assign classes to different teachers is also useful whenever a teacher can’t make it to their shift."

Chris Firestone, Owner, Abrakadoodle

Empower your call center agents

Empower your teams to do great work

Call center agents are busy and often dealing with unexpected situation on the phone. Making sure they receive schedules in advance, are able to swap shift, flag unavailability in one click or communicate updates will make your team happier.

  • Send your team member their schedule in one click

  • Get your team on tools easily and give them the opportunity to swap shift or request leave easily

  • Make sure your team can clock in and out during the day, breaks quickly

  • Give your team updates on news feed and give them the opportunity to comment

Abrakadoodle logo

"Being able to go back in and re-assign classes to different teachers is also useful whenever a teacher can’t make it to their shift."

Chris Firestone, Owner, Abrakadoodle

Try the ultimate scheduling app today.

Start your free trial now!

Deputy rating
Deputy rating
Deputy rating
Deputy rating
Deputy rating
550+ glowing reviews on Capterra

The payoff of using Deputy

Reduce costs, save time, and create a better work-life balance. See how much your business could save with Deputy

$27k-$30k
$327k-$361k
14.3x

Why would you join Deputy?

Today, we have more than 250,000 happy customers who are our greatest advocates, and our best salespeople. With Deputy you’re not buying software, you’re finding a way to love your business.

America's leading scheduling software

Frequently asked questions

  • What is Call Center Scheduling?

    Call center employee scheduling typically involves the creation of a weekly schedule that allocates shifts to employees on a daily basis. Scheduling is typically performed by a manager or supervisor. Once the schedule is created, employees are notified of their upcoming shifts. Shifts are often moved or swapped between different employees and leave / availability needs to be taken into account when creating a schedule. A well-functioning employee scheduling program will increase visibility and control for managers and give employees a clear indication of what’s expected of them in terms of upcoming shifts and duties.

    A call center might use spreadsheet software, paper based schedules, or a computer program to manage the scheduling of its workforce. In an effort to streamline the workforce management function, many call centers are now adopting cloud-based scheduling and workforce management platforms to streamline processes in these areas. Such platforms might include employee scheduling, time and attendance, tasking, communication and employee feedback tools.

  • How can Deputy enhance our Call Center?

    Deputy is an award-winning employee scheduling software for contact centers and multi-site businesses. The Deputy platform will help you organize your staff more effectively, streamline the scheduling process, and keep everyone informed of their schedule. To find out more about how we can improve your business, get in touch with one of our experts today.

  • Can Call Center employees Clock in using Deputy?

    Deputy allows Call Centre employees to clock in and out of shifts using it's touchless employee time clock app. Employees can start and end shifts quickly with facial recognition and voice commands — reducing queues and supporting hygienic workplaces.

  • How swiftly can I onboard all of my Call Center Employees onto Deputy?

    Getting started with Deputy is short and simple. We have provided 3 steps to get scheduling in no time. Head to our Training page to start!

  • Am I able to communicate to all employees using Deputy?

    Yes! With Deputy you can communicate with all your staff on one platform. After all, achieving smooth and effective communication is essential to running a call center. With Deputy, you can send individual or group messages, request confirmation that they have been received, and collaborate with your whole team in one place.

  • How can I save hours per week on Call Center admin tasks?

    With Deputy's Smart Scheduling features, you can use AI to create the most efficient schedule for your call center in a matter of minutes. This takes a range of factors into consideration, including staff availability and wage costs, to give you the best possible schedule and save hours of admin time.

Insights from our experts

Deputy Back to Basics: Journaling
the guide to employee time tracking and timesheet software blog article
How to Set Up a COVID-19 Call Center in 2 Hours blog article