The Essential Guide to a Business Process Audit

by Caity Wynn, 3 minutes read
HOME blog the essential guide to a business process audit

As an independent franchisee, it’s handy knowing you have the support of head office if you run into any major difficulties. But you’re also in charge of how your small business runs, and you need to take care of your store as best you can. A business process audit can dive into all your processes, revealing what works well and what needs improving. This essential guide will help take your business to the next level.

What are the benefits of a business process audit?

Putting together a business process audit should is a great way to support managers and team members, ensure your services, products and processes are always up to date, and clarify how you can run your franchise better.

When conducting your audit, it helps to keep the following goals in mind:

  • Analyse all potential risks and verify best-practice procedures.

  • Provide greater transparency across all levels of management.

  • Investigate the suitability of certain processes and how they relate to your store’s success.

  • Find new ways to improve business practices.

  • Gain greater insight into decision-making processes and how improvements might lead to a better bottom line.

‘Map’ your business processes

You’ll want to start the audit by selecting a framework that will cover all your business processes. Depending on how much time you have and which method of learning you prefer – visual or written – you can design the business map as either a typed-up report or as a visual representation with lots of images to demonstrate different aspects of your company.

The map should cover every process from start to finish, defining each step of an activity or the life cycle of a particular product. Basically, you want to define:

  1. What your business does.
  2. Why it does it.
  3. What the standard is for success.
  4. Who is responsible.
  5. What steps will occur.

As you map each process, integrate the above five steps to build a consistent representation of all your business activities.

Get visual

While some small business owners like to keep things simple with a written audit report, it’s worth checking out other ways to map your business processes. And the good thing is that you don’t need to be an artist to create a visual account of how your company runs!

Focus on what’s important

An audit is both a formal and technical way of understanding how your franchise manages its business processes. To ensure you’re covering all bases, be sure to take into account the following when creating your audit:

  • Your company’s strategic objectives.
  • Any and all goals.
  • Recommended procedures.
  • The performance of specific processes.
  • Ways in which you measure those processes.
  • How adequate your procedures are so you can hit the desired level of effectiveness.

By keeping these in mind, you’ll be able to see any roadblocks straight away and then focus on which processes need revisions in order to get back up to speed.

Find the time to conduct audits regularly

There’s no doubt that auditing your business processes takes time – and as an independent franchisee, you’re sure to know that time is precious! However it pays to invest a few hours at least every year to help keep your business going from strength to strength.

If you’re struggling to find enough hours in the day, why not use all the online tools at your disposal? Whether you want to automate employee attendance records or need a digital assistant to streamline your day-to-day tasks, there’s a solution that can get you back to what’s most important: building the best business you can.

"Deputy has become a vital tool in the running of our business. My time building rosters has been cut to a fraction."
Garry Deakes
Owner, The Marina Ice Creamery
"I was setup and going in minutes. So easy to understand. So intuitive!"
Rami Rustom
IT and Services Professional
"Our admin time for Payroll is one fifth of what it used to be, and with more accuracy!"
Brendon Ford
Manager, Rashay's Pizza Pasta Grill
"Deputy is a cost effective, simple and robust solution for rostering staff and capturing time & attendance."
John Petrovich
Mobile Apps Evangelist, Telstra
"Great application and the customer service is fantastic."
Stephan Price
Director of Ecommerce & Technology
"Rostering and time sheets have never been so straightforward. What a fantastic and innovative tool."
Dr. John Hancock
"Deputy has been the best in delivering their promises. Their interface is amazing and simple to use."
Noelle Flores-Smith
President, Global DN Ventures Corp
"Deputy have allowed me to streamline the fortnightly payroll process."
Rachael Cameron
Payroll Officer, Magic Memories
"Fantastic intuitive time keeping software which works hand in hand with Xero."
Andrew Huntley
Director, Kenney Medical Solutions
Review Stars icon
4.5/5 on Capterra
542 Reviews
Review Stars icon
4.7/5 on Getapp
542 Reviews
Review Stars icon
4.8/5 on Apple Store
1.4k Reviews

Start your free trial