So you’ve been looking into scheduling software for your team and wondering if Deputy is the right fit?
We understand that introducing a brand new system is a big decision for your entire organization. That’s why we’ve gathered some of the most common questions we get asked – from how long it takes to get started to integrations and features – to help you get a better sense of whether Deputy is perfect for your particular business.
After all, choosing the right technology is essential to boost productivity, reduce costs, and grow your organization.
Getting started
Want to see 'Deputy in Action'?
Join our weekly live demoDeputy in Action to learn practical tips on how real customers use Deputy, unlock insight into scheduling, time tracking, and HR, and see if Deputy is the right fit for your team. Register here.
For businesses with more than 50 employees, you can also book a time for a chat with one of our reps.
How soon can we get started with Deputy if we have less than 250 employees?
Generally, you can get started with Deputy in about one week. To learn how Deputy works and get your account up and running, we offer Deputy Essentials, an easy-to-follow video series that allows our customers to go at their own pace, so they can be set up in a day if they need.
How soon can we get started with Deputy if we have 250 employees or more?
For larger businesses, we tailor the implementation process to your unique needs and goals (e.g. the details of your operation, pay infrastructure, payroll processing, etc.) so timelines will be specific to your business. To find out what it could look like for you, get in touch with our team today.
Generally speaking though, getting your whole team up and running successfully with Deputy can be completed in 4 stages.
First, during the discovery and planning stage, we work closely with you to understand the problems you’re looking to solve — and show you how we can solve them.
Once we understand your criteria for success, we will commence the configuration and build stage. This is where you will get a chance to test what we have built and provide your feedback.
Next, we will ensure you get all the training you need to be set up for success before you move to the final stage: going live with Deputy.
Employees
How many employees do I need to have to use Deputy?
Currently, there’s no minimum number of employees for most of our plans.
Can I archive employee data?
Yes, if a team member stops working for your organization, you can easily archive their team member account in your organization.
Industries
Which industries does Deputy support?
We support all industries that are shift based, but we specialize in retail, hospitality, healthcare, security, and manufacturing. You can see a full list of industries here.
Customer Support
What kind of customer support do you offer?
We offer a variety of customer support options. For our Deputy Core customers, we offer live support chat for the first 90 days to help you onboard and answer all your support questions. Beyond that, everyone can submit support tickets and we will get back to you within 24 hours (within 48 hours for the Deputy Lite plan).
Businesses on the Deputy Core plan with more than 100 users, have access to a Customer Success Manager. Businesses on Deputy's Pro plan with more than 250 users, will have a dedicated Customer Success Manager.
For more information, you can always visit our customer help centre and training video series.
Pricing
How much does Deputy cost?
It’s easy to get started with Deputy. Just start your free trial today. We offer different pricing models based on business size and needs.
Lite plan: Everything you need to get started with scheduling and time tracking
Core plan: Everything in Lite plus advanced tools to streamline operations and boost productivity
Pro plan: Everything in Core plus complete control with powerful automation, insights, & priority support
All of our plans can be customized with our powerful add-ons; HR, Payroll, Analytics+, Messaging+.
Are there options for payment frequency?
Deputy plans offer flexible payment options of monthly and annual. For annual plans, you will receive a 10% discount, plus you have the option to select to pay monthly or annual paid upfront.
Integrations and Payroll
What other software does Deputy integrate with?
Deputy integrates seamlessly with different payroll, point of sale, and HR systems. We’ve done integrations with hundreds of partners, including ADP, BambooHR, DRB, Paychex, Rippling, Paylocity, and more. Check out our full list of integrations for more details.
Can I use Deputy to pay different rates for different tasks or times?
Yes, system administrators and location managers can set up pay rates for each individual team member. They can also set up pay rates for specific tasks and times worked.
Do your time clock apps offer geofencing or facial recognition to prevent buddy punching?
Yes, we offer both. With Deputy’s Kiosk app for iPad and Time Clock app for Android Tablet, your team members can easily clock in for their shifts and use facial recognition to verify attendance. Or they can use the Deputy Mobile app to clock in and out from their phones, with geofencing capabilities to show they were in the right place at the right time.
Labor Law Compliance
How does Deputy simplify compliance with U.S. labor laws such as the Fair Labor Standards Act?
Our software features a robust Pay Rule Library to help you simplify compliance with complex federal, state, and local labor laws, making it easier for business owners and managers to comply with overtime pay and other premium pay requirements, Fair Workweek laws, meal and rest break laws, and more.
Deputy also simplifies leave management to make it easier for your business to manage accrual of things like paid sick leave, PTO, and FMLA leave. Deputy can even be utilized to place guardrails and limits around the hours minors can work under child labor laws, with our helpful stress profile feature.
Can I set up rules for an employee’s maximum hours per week?
Yes, you can set up maximum hours that an employee should be working over a given period to control fatigue and overtime. Easily set the maximum number of hours staff can work per shift/per day/per week, maximum days per week, minimum hours between shifts, or the required gap between shifts. A detailed step-by-step guide can be found here.
Demand forecasting
Does Deputy offer demand forecasting?
Yes, we do offer demand forecasting. You can use these insights to optimize team schedules based on real-time demand data. See how this feature has helped our customers cut costs and maximize sales.
Ready to see how Deputy can help your organization?
Take a free product tour or start a free trial today with Deputy.
Still worried about introducing new software to your team? Here are 5 things that make the whole process easier
