Scheduling and employee management is 'fun again' for ‘MoJo’ owners using Deputy!

  • United States
  • service
  • Flexi

At a glance

Newsfeed feature has significantly helped organize the team

Benefits from Deputy always making improvements and adding features

Deputy helped identify key areas where automation could drive a significant impact

The Story

Mosquito Joe is a fast-growing, award-winning mosquito-control franchisor with territories open and available across the United States. Mosquito Joe provides outdoor pest control services (primarily mosquitoes, ticks, and fleas) to residential and commercial clients, making outside fun again.

Kate Gould, owner of the NW Houston & S Brazos Mosquito Joe location stated: “Our goal is to make pest control fun by giving people back their outside spaces.”

Running a franchise isn’t for the faint of heart. Many franchise owners know how difficult it can be to juggle the many tasks that come with running a full-time business. In fact, owner James (JP) Newcomer of Mosquito Joe in the Metro East IL store works another full-time job while also managing his franchise. “When I first started running my franchise, I kept asking myself, how am I going to track time cards and my employees on top of my current job?”

Our goal is to make pest control fun by giving people back their outside spaces.
It’s difficult to communicate and keep track of all my employees when we are all on the road in different locations, servicing different houses and businesses.

The Challenge

Kate Gould opened up her first Mosquito Joe franchise back in 2015 with high hopes to grow her business. She knew that during the high service season there would be a communication challenge. Kate wanted to make sure herself and her business was prepared for the high season before she even opened the doors. She was on a mission to find a tool to help her manage her team.

“I wasn’t looking for an old-school time clock machine. I needed something that could do more.”

Kate and her employees are on the road a lot, so it was important for Kate to find a tool that can easily be accessed from her phone. “It’s difficult to communicate and keep track of all my employees when we are all on the road in different locations, servicing different houses and businesses.”

Kate did a lot of searching online to find the perfect tool for her growing and fast-paced business. She needed a tool that could not only benefit her business, but her customers too. She needed to make sure her technicians arrived on time to the customer’s house and completed their duties.

JP Newcomer, on the other hand, started running his franchise on another workforce management system called When I Work. “There were so many issues, from bad connectivity to inconsistent features. It added more administrative work to my already full plate.”

That’s when JP decided to research online and read forums to find a better solution. That’s when JP discovered Deputy.

The Solution

When Kate found Deputy, she was thrilled to see that Deputy’s features included mobile clocking in, task tracking, and performance management — everything she was looking for.

Mosquito Joe is a mobile, always-on-the-go company, so being able to track employees clocking in and out has helped owner Kate Gould manage her team. “We get so busy in the summer, so there’s no time for me to be in the office making sure my employees are on duty, I can see where they are and when they clock in and out; all on the Deputy app!”

“Deputy brings us together, even when we are not physically there.” – Kate Gould

“Deputy has helped us see measurable results,” says owner Kate, “I am able to see which technician has brought in the most revenue and compare data to find the more efficient technicians, helping me cut costs where I can.” 

Kate also loves the flexibility she gets with Deputy. Now, Kate can be across town helping customers while also managing her team’s scheduling, knowing that they are in the right place at the right time. “Deputy has certainly helped us simplify the way schedules and payroll are done.”

JP Newcomer gravitated towards Deputy after reading forums online, all pointing to Deputy as the ultimate solution. “It’s everything I need it to be.”

He also noted that the Newsfeed feature has significantly helped him organize his team. “The Newsfeed feature is by far my favorite feature. Now, I don’t have to waste time when individually texting or emailing my employees. With Deputy, I can communicate and send updates or any last minute changes — all in one place.”

JP also appreciates that Deputy is always making improvements and adding features. “As an IT guy, I appreciate how quickly Deputy pushes out new features and how user-friendly they are.”

He couldn’t help but spread the word about Deputy, saying he was a huge advocate of the tool. “Deputy has so many features that I love. Building custom templates, exporting timesheets, and assigning tasks to my employees have all helped me save time and money. The People feature is extremely useful too. I love that I can easily access all of my employees’ information without having to dig to find it. Deputy is the one stop shop for everything I need to know about my business.”

With Deputy, both Mosquito Joe franchises were able to identify key areas where automation could drive a significant impact. Now, Kate and JP can get back to loving their business knowing that Deputy is there to make time-consuming tasks a breeze.

Deputy has helped us see measurable results. I am able to see which technician has brought in the most revenue and compare data to find the more efficient technicians, helping me cut costs where I can.

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