Capture the feedback that never gets written down

Every shift, in every workplace, managers are coaching. They notice the new starter who calmed an angry customer. They notice the closer who keeps cutting corners. They have a quiet word, make a mental note, and move on to the next thing the floor throws at them. And then it's gone.

That feedback lives in a conversation, a text message, a notebook behind the till, or one manager's memory. It works until the moment it matters. Review time arrives and there's nothing to point at. Someone gets let go and there's no record of the three conversations that led there. A good manager moves on and takes a year of context about the team with them.

Nobody set out to run performance this way. The tools built to fix it were built for a different kind of work — salaried people at desks, annual cycles, self-assessments, 360s. Ask a manager to open one of those between shifts and it simply doesn't happen.

Performance, captured where it happens

Shift Performance is the performance record built for shift work. Managers write, tag, attach files to and share performance notes on mobile or desktop, for the same people they already schedule in Deputy, and link each note to the shift it happened on.

Write it down before it's gone

Your managers notice things all shift and forget most of them by the next one. Deputy HR lets them write it down from their phone, on the floor, in the app they already have open. Notes sit on the employee profiles you already run in Deputy, so there's no double entry and no separate system to keep in sync. And if the words are hard to find, AI turns a rough thought into clear, professional wording — so the difficult note gets written instead of avoided.

A note that still makes sense in six months

A note without context is just an opinion with a date on it. Link a note to the shift it happened on and the date, location and times come with it, so nobody has to remember which Tuesday. Attach up to five photos or documents and the evidence sits on the record instead of in someone's camera roll. Build up to 30 tags for your organisation and every site files feedback the same way.

Walk in to reviews already caught up

Nobody should reconstruct a year in an afternoon. Deputy AI summarises 30 to 90 days for one person or a whole team, working from what your managers actually wrote — it doesn't invent incidents or hand out ratings. Filter by tag, sentiment, author or date to see how someone is really tracking, instead of reading one note at a time. Team Performance view shows where feedback is happening and where it isn't, so you can back a location before a quiet pattern turns into a problem.

Sensitive feedback, handled properly

Performance notes hold things nobody wants floating around. Keep a note manager-only, or share it and the employee sees it in their Deputy app with a notification. Give managers view or manage rights over the people they manage, and nobody else. Every note is timestamped and attributed to whoever wrote it, and you can archive notes you don't need front and centre without losing them.

Who it's for

Shift Performance is built for shift-based businesses where managers work on their feet and performance currently lives in memory, on paper, or in a group chat. It's a good fit if your managers give feedback every shift and none of it survives. 

Getting started

Shift Performance is included in the Deputy HR add-on, and is available in Australia, the UK and the US.

If you're already on Deputy HR, set your tags and permissions and your managers can start on their next shift. See how Performance works.

If you're on Deputy without the HR add-on, you're already scheduling and paying your team here, so performance is the natural next thing to bring in. Start a free 30-day Deputy HR trial to get started.