Responsible Disclosure & Safe Harbour Policy
Last updated on October 24, 2023
Deputy welcomes feedback from security researchers and the general public to help improve our security. If you believe you have discovered a vulnerability, privacy issue, exposed data, or other security issues in any of our assets, we want to hear from you. This policy outlines steps for reporting vulnerabilities to us, what we expect from you, what you can expect from us.
Systems in Scope
This policy applies to any digital assets owned, operated, or maintained by Deputy.
Out of Scope
This policy does not apply to any assets or other equipment not owned by Deputy. Vulnerabilities discovered or suspected in out-of-scope systems should be reported to the appropriate vendor or applicable authority.
When working with us, according to this policy, you can expect us to:
respond to your report promptly, and work with you to understand and validate your report;
strive to keep you informed about the progress of a vulnerability as it is processed;
work to remediate discovered vulnerabilities in a timely manner, within our operational constraints; and
extend Safe Harbour for your vulnerability research that is related to this policy.
In participating in our vulnerability disclosure program in good faith, we ask that you:
play by the rules, including following this policy and any other relevant agreements. If there is any inconsistency between this policy and any other applicable terms, the terms of this policy will prevail;
report any vulnerability you’ve discovered promptly;
avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming user experience;
use only the official channel listed below to discuss vulnerability information with us;
provide us a reasonable amount of time to resolve the issue;
perform testing only on in-scope systems, and respect systems and activities which are out-of-scope;
if a vulnerability provides unintended access to data:
limit the amount of data you access to the minimum required for effectively demonstrating a proof of concept; and
cease testing and submit a report immediately if you encounter any user data during testing, such as personally identifiable information, personal healthcare information, credit card data, or proprietary information;
you should only interact with test accounts you own or with explicit permission from the account holder;
do not engage in extortion; and
do not disclose the issue publicly.
External Reporting Channels
Security researchers, partners, customers and members of the general public must report security issues via Report a Vulnerability form, providing all relevant information. The more details you provide, the easier it will be for us to triage and fix the issue.
When conducting vulnerability research, according to this policy, we consider this research conducted under this policy to be:
authorised concerning any applicable anti-hacking laws, and we will not initiate or support legal action against you for accidental, good-faith violations of this policy;
authorised concerning any relevant anti-circumvention laws, and we will not bring a claim against you for circumvention of technology controls;
exempt from restrictions in our subscription agreement and/or acceptable use policy that would interfere with conducting security research, and we waive those restrictions on a limited basis; and
lawful, helpful to the overall security of the internet, and conducted in good faith.
You are expected, as always, to comply with all applicable laws. If legal action is initiated by a third party against you and you have complied with this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.
If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report through the official channel listed above before going any further.
Note that the Safe Harbour applies only to legal claims under the control of Deputy, and that the policy does not bind independent third parties.