We’re making important changes
to your pricing on 1 August
We are making some important changes to your Deputy plan price to reflect our continued investment in the product, so it remains a world-class workforce management solution.
For more details on these changes, and how they may impact your business, please see our updated pricing structure below and associated FAQs.
When does the new pricing take effect?
For customers that are managed by a Partner, the new pricing shown in the table will take effect on 1 August, 2022.
For customers on our monthly Premium plan, we suggest switching to our annual Premium plan to take advantage of the discounted per-user pricing - you will save 14%.
Deputy grows with your business
Since our last price increase 3 years ago, we’ve been putting in long shifts to release over 250 new features and improvements that will simplify shift work for you and help your business to perform at its best. We've listed some of these below.
Read here for a detailed list
Upgraded scheduling
We’re investing in new technology that allows our scheduling tool to scale with your growth, while delivering better performance and speed.
We've integrated useful information into the schedule view, like staff availability, agreed hours and leave, to help you save time and create accurate rosters. The option for open shifts to require approval has been another manager favorite.
Investing in your team
Your team is your most important asset. Our new Shift Engagement feature gives you a simple way to hear their feedback and take action to improve morale and retention.
To support your business through the changing COVID environment, we introduced staff safety measures like Touchless Clock-in, pre-shift health checks and contact tracing reports.
We enhanced our News Feed to keep your team connected — with video sharing and custom permissions for commenting and posting.
Drive efficiency with labor insights
The Smart Scheduling release has been a game-changer for businesses. You can control labor costs with clear data on wage/hour budgets, labor percentages or sales per hour.
You can optimize your staffing with demand data like sales, transactions or foot traffic. We recently streamlined the experience to make it easier to use and introduced the ability to add specific tasks to each shift so your business runs like clockwork.
Do more on-the-go
Manage schedules and stay connected with your team more efficiently than ever, wherever you are, thanks to our streamlined mobile app.
With a few simple taps, managers can now repeat shifts for the next 7 days, have a full view of staff availability when scheduling on mobile, and approvals for leave, open shift bidding and timesheets can be done on the spot.
We also redesigned the main tabs recently to make the mobile experience more intuitive.
Need further assistance?
You can also reach out to our 24/7 support team, they'll be happy to help.
Frequently asked questions
New pricing
- When do the pricing changes come into effect?
The pricing changes are effective from 1 August, 2022. The new pricing will be reflected in your September invoice.
- Why is Deputy making the pricing changes?
We’re continually investing in our product — from enhancing existing features to developing new features — to deliver a world-class workforce management solution that helps your business be successful and compliant. In fact, we’ve released over 250 improvements and new features in the last 3 years.
Our new pricing reflects this investment and increased value that we’re delivering to our customers.
Like many businesses, we are also not immune to increasing operating costs, which have also contributed to the price of your Deputy plan changing.
- Why is there a minimum monthly charge?
The minimum charge helps cover our upfront set-up and ongoing support and technology costs. This includes any product demonstrations, training and 24/7 help and support required. If you’d like to avoid the minimum monthly charge, consider switching to our Flexi or annual Premium plan.
How will my price change
- I’m on the monthly Premium plan. How does the new pricing impact my business?
From 1 August 2022, monthly Premium plan customers will be charged the new price of $4.90 (local taxes may apply) per user, per month.
You might like to consider switching to our annual Premium plan to take advantage of the discounted per-user pricing — you will save 14%.
- I’m on the annual Premium plan. How does the new pricing impact my business?
There will be no additional charges for existing prepaid users on your current annual plan. You will be charged the existing rates including overages under your plan until its expiry. Once your current agreement expires, you will be moved onto the new annual premium plan rate.
- I’m on the monthly Scheduling plan. How does the new pricing impact my business?
From 1 August 2022, you will be charged the new price of $4.90 (local taxes may apply) per user, per month.
We suggest considering switching to the annual Premium plan where you will receive discount user pricing and have access to:
TImesheets to accurately track time & attendance
Payroll integration - export timesheets to your payroll system with a single click
Award interpretation - pre-built awards library to simplify payroll compliance and record-keeping
Custom Reporting - create custom reports to easily track labor requirements, wage costs, attendance, payroll and team member performance
Shift engagement - a simple way for your team to provide feedback on how they are feeling and for managers to track team engagement
Performance journaling - keep your employees motivated with regular performance feedback
Time clock access to track time and attendance with location capture and biometric facial recognition
- I’m on the monthly Time & Attendance plan. How does the new pricing impact my business?
From 1 August 2022, you will be charged the new price of $3.50 (local taxes may apply) per user, per month.
We suggest considering switching to the annual Premium plan where you will receive discount user pricing and have access to:
Employee rostering - create great rosters in minutes which can be published to your team via web, SMS or app. Rosters can be created as templates to save time and effort
Auto scheduling so you can schedule available, suitable team members at the right times and keep costs within budget
Custom Reporting - create custom reports to easily track labor requirements, wage costs, attendance, payroll and team member performance
Shift engagement - a simple way for your team to provide feedback on how they are feeling and for managers to track team engagement
Demand Planning - forecast labour demand using data from multiple sources like POS
Shift swap - quickly find eligible replacement staff when someone calls in ill or dropped shifts
- I’m on the weekly Flexi Active plan. How does the new pricing impact my business?
From 1 August 2022, you will be charged the new price of $2.50 (local taxes may apply) per active user, per active week.
There is no change to the small fee of $0.50 (local taxes may apply) per week for every inactive user in your Deputy account. To provide clarity on the definition of an active user in Deputy we have created this help document.
To avoid unnecessary charges for inactive users, you may wish to discard users from your account. Follow this helpful article on how to archive team members - this can also be done in bulk.
- What is the definition of an 'active’ team member or ‘inactive’ team member for the Flexi plan?
A team member is considered ‘active’ when any of the following occur:
A shift has been published for the team member
A timesheet has been submitted by the team member
The team member has had a timesheet approved
The team member has performed management functions such as creating a schedule, approving timesheets or leave, exporting payroll information, managing tasks, creating journal entries or reviewing reports.
If the team member has not met at least one of the above criteria in a given week, they are considered ‘inactive’. This means that inactive members are still able to access all parts of Deputy that will help them stay connected to the business when they're not on the schedule, such as staying up to date on any new information via the News Feed, submitting leave and unavailability requests and updating their employee profile.
This help article defines ‘active’ and ‘inactive’ team members.
Switching plan
- Can I switch from a monthly plan to an annual plan?
Yes - currently, annual plans are available on our Premium plan only. Scheduling and Time & Attendance plans are month to month only.
Regardless of your current plan, you can switch or upgrade to our annual Premium plan at any time in your Account Settings. Refer to our help guide for switching to annual pricing here.
Our annual Premium plan offers discounted per-user pricing.
- If I switch from monthly Premium plan to annual Premium plan, what payment term options are available to me?
At the moment, we only have the annual payment term available.
- I signed-up to Deputy between January 2022 and June 2022, what will I be charged after 1 August 2022?
You will remain on your current pricing until 1 January 2023 when you will be charged the new pricing.
- Does the annual Premium plan require a credit card?
Yes - our annual plans require a credit card or Paypal account. You will need to add a credit card if you do not have one set up already.
- Can I reduce the number of users on my annual Premium plan after I’ve made my annual payment?
No - as your annual plan is prepaid, your payment amount is considered final.
- Can I increase the number of users on my annual Premium plan after I’ve made my annual payment?
Yes - there is no limit on the number of employees you can add to your annual plan. You can add more prepaid users to your annual plan, or add a new user on a monthly plan.
- Can I still sign up for the annual Premium plan if my business is seasonal and number of employees fluctuates?
Yes - however, we recommend you sign up to the annual Premium plan with the amount of employees you expect to have during the less busy months of the year. During busier months, you can simply add more employees as needed at the monthly plan price.
- I have multiple Deputy accounts, can I have them on different payment plans?
Yes, as long as your accounts are set up as separate businesses in Deputy they will have their own plan.
Other
- What happens once my annual Premium plan expires?
We’ll send you an email reminder to renew your annual Premium plan prior to expiry. If you don’t renew your annual plan, we’ll automatically move you on to our monthly plan once your annual plan expires until further notice.
- I’m a not-for-profit or registered charity. How do the pricing changes impact my organisation?
If you have an existing concession with Deputy, we will continue to honor the percentage discount on our new pricing structure.
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