Truffle Burger: A Growing Family Business Scaling With Ease

Over the past six years, Truffle Burger has expanded from a street food vendor to a multi-location restaurant chain, and Deputy has been a key part of their growth since 2019. 

“We’ve grown from 5 to 95 users on Deputy right now, and we plan on doubling to 195 users next year,” says Operations Director Scarlett Grace. 

Offering creative and indulgently delicious burgers, Truffle Burger is a family-run business with a growing presence in the UK, and Scarlett has been with the company since its inception.

Naturally, with rapid growth and more employees joining the business, the team at Truffle Burger had some challenges to solve if they were going to keep thriving and expanding. They needed a user-friendly, affordable solution for managing employees that could scale with them.

Managing Multiple Locations

As Truffle Burger expanded, managing staff across multiple locations became increasingly complex. The need for a centralised system to handle scheduling, time tracking, and HR processes became apparent. 

Requiring Visibility and Ease of Use

“Visibility was so key,” says Scarlett. “We needed a system to see everything in one place, especially with staff working across different sites. Deputy prevents double bookings and ensures everyone is on the same page.”

With Truffle Burger’s rapid expansion, finding a robust and adaptable system for managing their growing team was key. Deputy provided them with the comprehensive solution they needed, enabling them to streamline operations, improve communication, and manage labour costs effectively. Here’s how Deputy supported Truffle Burger’s growth:

User-Friendly and Easy on the Budget 

Deputy’s intuitive interface and flexible pricing model immediately appealed to Scarlett and her brother Tom, the founder of Truffle Burger. 

“Deputy’s incredibly user-friendly,” Scarlett says. “Training new starters is easy, and both employees and managers find it intuitive. Second, it’s concise, and everything is in one place, making it easy to find what you need.”

Deputy’s flexible pricing model also allows Truffle Burger to pay only for what they use, making it an affordable option for their growing business. “For how much we use and get out of it…it’s very good on price. The price point is excellent for the value we get from it.” 

An Outstanding Partnership

“Deputy was different,” Scarlett explained. “Someone from the street food community recommended it to us. We liked its ease of use from the start. We might have looked at other solutions, but they weren’t as straightforward. Deputy’s ability to clock in and out on the same system was a major plus.”

“It also provided a flexible framework that integrated seamlessly into our operations. The experience was outstanding. It felt like we had a partner rather than just a service provider,” she adds.

Streamlined Scheduling, Time Tracking and HR 

Deputy’s scheduling and time-tracking features saved Truffle Burger an estimated 10-15 hours per week, allowing staff to focus on other tasks. “Creating a rota now takes as little as 5 minutes.” 

On top of that, the integration with Deputy HR has streamlined onboarding, document management, and compliance processes, saving approximately one hour per employee onboarding. 

“We use Deputy’s HR integration to store documents like passports and visas. This has streamlined our compliance process and made it easier to manage staff information.” 

Truffle Burger also uses Deputy’s Document Management to streamline accreditation processes for festivals and events. It allows them to easily access and share necessary documents like passports and visas, saving time and resources. 

Labour Cost Management

The integration withTenzo, a sales forecasting and labour management tool, helps Truffle Burge optimise labour costs and improve shift planning. Deputy’s forecasting is extremely dynamic and can be siloed so individual teams and managers can track their labour use. Because of its powerful automation features, it allows managers to build the most efficient schedule in seconds using accurate date points. 

“Integrating Tenzo with Deputy for sales forecasting really helps our general managers easily view their labour spending. Deputy’s insights panel, combined with Tenzo, makes it easier to manage labour costs and create efficient shifts, preventing staff from standing around idle.”

Driving Growth and Success into the Future

Truffle Burger’s experience with Deputy showcases the platform’s ability to simplify complex scheduling, enhance operational efficiency, and improve employee satisfaction. By integrating with other tools and providing a user-friendly interface, Deputy has earned its place in their tech stack as an invaluable tool for Truffle Burger, and they don’t hesitate to recommend other businesses switch either from a current tech solution or from manual processes. 

“We partnered with a brand recently that used spreadsheets and WhatsApp for scheduling. We immediately moved them to Deputy, and it was a game-changer for them,” Scarlett laughed.